Customer Ratings & Reviews
- Model:
- DW80CG5450SR
- SKU:
- 10886103
Rating by feature
- Cleaning Quality
Rating 4.7 out of 5 stars
- Dry Quality
Rating 4.3 out of 5 stars
- Cycle Options
Rating 4.7 out of 5 stars
to a friend
No Good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.1. Cleaning is not good. My old does very good. 2. There is NO drying feature. Auto release opens the door, to complete dry, it takes much time. 3. It can connect to wifi and we can set the options for cleaning from SmartThings app, but to turn on, we have to do it manually via dishwasher. 4. Top portion of dishwasher is not well designed to put utensils in organized manner. Its jig jag. 5. My poor decision to buy this one. The first wash itself I have put the load for cleaning, so I dont think I will be able to return it. Just sit tight for another couple years with this dishwasher.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Vamshi,
We understand your frustration with the dishwasher. We're here to help.
Below is a link to help you with your dishwasher not cleaning your dishes. Please check the embedded words and select the bullet that corresponds to your experience.
The dishwasher cycle ends before the dishes are clean
https://www.samsung.com/us/support/troubleshoot/TSG10000118/
We recommend consulting the resources listed below for help with your dishwasher not drying your dishes. Please check the hyperlinks for more information.
Samsung dishwasher does not dry dishes
https://www.samsung.com/us/support/troubleshooting/TSG01001910/
We would love the opportunity to speak with you to determine how we can further assist you with your dishwasher. Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG)
Please provide us with this reference number (1147542526) to help our team pull up your information when you message us.
Thank you.
-Kimberly
Does not dry properly
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cleans well and is quiet but does not dry dishes all the way. They still come out about 50% wet.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Victoria,
Thank you for sharing your experience with your dishwasher. It's wonderful to hear that it cleans well and operates quietly.
To improve drying performance, please ensure that you use a rinse aid and select the appropriate drying cycle. For further assistance, you can refer to the link below and hyperlinks within for more details.
Samsung dishwasher does not dry dishes https://www.samsung.com/us/support/troubleshooting/TSG01001910/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147200348) to help our team gather your information.
Have a great day.
^Charles
Would not recommend
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very quiet but does not dry. The dishes are always wet and we have to try them before we put them away.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello BrandonB,
We understand that dealing with a non-drying dishwasher can be frustrating. We're here to help.
We recommend checking the link below for troubleshooting steps when the dishwasher does not dry the dishes. It also includes the links for more information about loading the dishwasher properly and when the unit displays an error code or blinking lights, which we suggest checking too.
Samsung dishwasher does not dry dishes:
https://www.samsung.com/us/support/troubleshooting/TSG01001910/
You may also refer to the user manual for other solutions when the dishes are not dry after a dishwasher cycle. Turn to page 49.
https://downloadcenter.samsung.com/content/UM/202407/20240725150331825/North_America_DW5000C_WEB_DW0003_English_240710.pdf
We have also included links to improve the dishwasher drying performance, cycle, options, and settings. Please watch the video of the first link from 1:26 until the end.
Improve your dishwasher's drying performance:
https://www.youtube.com/watch?v=bajCw_H-njg
Samsung dishwasher cycles, options, and settings:
https://www.samsung.com/us/support/answer/ANS00084182/
Should you need further assistance, please feel free to get back to us via the following options below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1149663597) to help our team pull up your information when you message us.
Thank you.
-Angelica
Worst unit ever
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worst performance. Repair cost is more than unit cost with in first year . Samsung gave us faulty unit and blaming it as plumbing issue
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello VikramS,
We understand how concerning it can be to face performance issues and high repair costs within the first year, especially when the unit was expected to perform reliably from the start. We’re here to help review this situation further and assist you with the next steps.
Please contact us through the following channels:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1151721499) to help our team pull up your information.
Thank you!
^Joshua
A disappointing item.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It doesn’t dry the dishes, and leaves the inside all wet. I called customer support and they said that a rinse aid is needed or the hot water has to be at a certain temperature. It doesn’t make sense for an item that is more expensive and modern than the previous one, which actually left every item dry without the need of a rinse aid.
No, I would not recommend this to a friendBrand response from Samsung
Posted .LuisM, we understand the disappointment of dealing with a dishwasher that does not dry well. Let us help.
Here is a guide for tips and tricks to ensure dry dishes. Please click on the embedded word.
Samsung dishwasher does not dry dishes
https://www.samsung.com/us/support/troubleshooting/TSG01001910/
Please see page 25 under the "Rinse aid," page 34 under the " Auto Release™ Dry," and page 49 under the "Does not dry dishes well" section of the manual for more details.
Manual
https://downloadcenter.samsung.com/content/UM/202308/20230809163709370/North_America_DW5000C_WEB_DW0003_English.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147161173) to help our team pull up your information.
Have a great day.
^Camille
Dishes don’t dry
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Would give a five star but the dishes come out covered in water, they just won’t dry. Double checked the setting and all the other hacks the owner’s manual has suggested and nothing changes. Have to dry all the dishes after washing. Very frustrating.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We aim to provide a hassle-free experience while using your dishwasher, ErichB. Let us help you.
Please refer to the resources below to address your dishwasher's drying performance. Click the links and hyperlinks and watch the instructional video for tips.
Samsung dishwasher does not dry dishes:
https://www.samsung.com/us/support/troubleshooting/TSG01001910/
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1147628616, to help our team pull up your information when you message us.
Have a great day.
-John
ALL I WANTED WAS A DISHWASHER.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I loved it. It had everything I wanted. However, the first time it ran it it leaked all over. 2nd time it leaked and the water was disgusting and leaking out front corners. Had plumber service. Ran 2 more times to see of anything worked. NOPE. Bad design.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello LynelleG,
We understand how frustrating it can be to deal with a leaking dishwasher. We're here to help.
Here is a link to the troubleshooting steps when the dishwasher is leaking. It also contains another resource on leveling the dishwasher, which we suggest also checking.
The dishwasher is visibly leaking:
https://www.samsung.com/us/support/troubleshooting/TSG01001021/#dishwasher-is-visibly-leaking
Should you need further assistance, please feel free to get back to us via the following options below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number 1151077362 to help our team pull up your information when you message us.
Thank you.
-Angelica
Just OK
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's ok... but not great. Doesn't dry well at all :( Careful of who they send out to install
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Ccharles,
We are aware of how you feel about your dishwasher not drying your dishes. Let us assist you.
We recommend checking the resources below for steps to help with your dishwasher experience. Please check the embedded words for more details.
Samsung dishwashers do not dry dishes.
https://www.samsung.com/us/support/troubleshooting/TSG01001910/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146915936) to help our team pull up your information when you message us.
Thank you.
-Kimberly
DO NOT BUY
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought it last year, now it is broken and will cost more that its price to fix. Also, poor design, you can't tell is the machine is ON or OFF,
No, I would not recommend this to a friendBrand response from Samsung
Posted .SamirL, we understand the importance of a working dishwasher. We want to speak with you directly and gather more information about your dishwasher so that we can better assist you.
I have also shared your user manual for you to know if your dishwasher is switched on or off. Turn to page 27, "Power."
User Manual
https://downloadcenter.samsung.com/content/UM/202407/20240725150331825/North_America_DW5000C_WEB_DW0003_English_240710.pdf
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://u.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1151502765) to help our team pull up your information.
Have a great day.
^Camille
No space for square dishes
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am not happy with this dishwasher. The racks are flimsy, so I am sure they will not be lasting long. My dishes do not fit. My plates are too tall for the bowls to go in the top rack. There is no place for Tupperware type items. They do not fit in the groves and end up full of water. It wouldn’t do a start up to program until I connected it to my phone. (This dishwasher also doesn’t have built in heating to dry the dishes, so the door opens when it is done.) The built in water sensor alarm doesn’t work. (The water hookup leaked and had to replace flooring. ) I wanted the top rack for silverware, but now think it is a bad idea. It doesn’t clean them very well. I thought I would have more room with this option, but now I am thinking the top rack takes away space for my bowls. I have to space them out, because my plates are to tall in the bottom rack. I have to have the middle rack all the way up on the adjustable rack so the spinner doesn’t hit my plates.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings,
We understand how important a reliable dishwasher is for keeping clean dishes. Let's get the information you need to maximize your appliance performance.
The links below will help you ensure your dishes are sparkly clean and fit perfectly inside the dishwasher. Select the scenario that best fits your situation. To get more information, please check the hyperlink.
Dishes are not clean after dishwasher cycle:
https://www.samsung.com/us/support/troubleshooting/TSG01000962/
Samsung dishwasher does not dry dishes:
https://www.samsung.com/us/support/troubleshooting/TSG01001910/
Should you need more assistance with the dishwasher, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146841561) to help our team pull up your information when you message us.
Have a great day.
-Ernest-
Disappointed ☹️
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Leaked water on floor within 24 hours of install. Used it for o w cycle and it started flashing error codes for internal water leak was returned the next day
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
-Ricardo
Stick to the normal wash
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I did a quick wash and thought that it would do a decent job, and I was sadly disappointed.
I would recommend this to a friendBrand response from Samsung
Posted .Hi Brandon,
We understand how frustrating it can be when results and expectations don't quite meet. We are here to assist you.
Quick wash (Express 60) is a cycle for lightly soiled dishes. How soiled dishes are subjective or differ from one person to another. I have shared a Samsung link below that can help with your experience. The link has two radio buttons (White film on dishes after washing in Samsung dishwasher and Food particles on dishes). Each radio button will guide you through steps that have hyperlinks that are related to your experience.
Dishes are not clean after the dishwasher cycle:
https://www.samsung.com/us/support/troubleshooting/TSG01000962/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146743360 to help our team pull up your information.
Leo
Customer
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible customer service dishwasher not put in properly tried to call to get them back out to fix no luck. Will never buy another appliance from you again. Plus will tell others not to as well
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
We understand that your overall installation experience can be disappointing.
Please don't hesitate to contact our Best Buy customer service department at (888) 237-8289 for further assistance. They can answer your question or transfer you to your local store.
Thank you.
-Angelica
Some what satisfied customer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am satisfied with the dishwasher. It takes too long to clean the dishes.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand how having a dishwasher taking too long to clean the dishes feels, Katie. We're here to help.
Here is a link to troubleshooting the dishwasher cycle that runs too long to finish. It also contains another link about the water supply requirements, which you may check.
Samsung dishwasher cycle takes a long time to finish:
https://www.samsung.com/us/support/troubleshooting/TSG01001909/
We've provided the link to learn more about loading the dishwasher. The resource also includes the links about the dishwasher cycles and a video to watch from start to finish.
Learn the best way to load a Samsung dishwasher:
https://www.samsung.com/us/support/answer/ANS00062443/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146793192) to help our team pull up your information when you message us.
Thank you.
-Angelica
Not reliable.
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible Dishwasher. After 1 year of intermittent error codes, service calls and replaced parts, Best Buy finally exchanged for another dishwasher. STAY AWAY FROM THIS DISHWASHER.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
Thank you for choosing Samsung for your dishwasher needs. We're saddened that you no longer have the product and would love to work with you in the future.
Please visit www.samsung.com or one of our partner websites to explore products that better suit your needs.
Have a great day!
-Kimberly
Bad exeperience
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had a bad experience with this purchase which made me think if i ever go to best buy again.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Ralph D,
To better assist you with your purchase experience, please contact Best Buy's customer service department at (888) 237-8289, open 24 hours a day.
They can either answer your question or transfer you to your local store to answer your specific concern.
Thank you.
Nicole
DOES NOT DRY!!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’m a big fan of Samsung products, but this one is terrible! The machine does not dry at all! All dishes come out completely wet. Also, I tried contacting Best Buy to exchange the product and they refused even though it was within 20 days of the purchase. They have a 14 day limit. Horrible customer service.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Vishal,
We understand how hard it is to not have a fully functioning dishwasher. Let us help.
Here is a link for troubleshooting steps for your dishwasher that doesn't dry dishes; kindly click the embedded words.
Samsung dishwasher does not dry dishes.
https://www.samsung.com/us/support/troubleshooting/TSG01001910/?msockid=08e6a45904c26b1f3477b061055f6aec
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1149412137) to help our team pull up your information when you message us.
Thank you.
-Ricardo
Buyer beware
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Although I haven't used the dishwasher yet, you should know that delkivery doesn't include the installation of the dishwasher. I had to call back & schedule that & they charge an additional $179 for installation & &75 to haul away the the old one. I bought a stove, fridge, microwave & the diswaher & no one mentioned anything regarding this when i bought everything, what a hassel & waste of alot of my time!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
We understand the disappointment about your overall installation experience.
Please don't hesitate to contact our Best Buy customer service department at (888) 237-8289 for further assistance. They can answer your question or transfer you to your local store.
Thank you.
-Angelica
Wife
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.i like the style of dishwasher. there are good selection of types of cycles I love the express cycle Will definitely recommend to others. The delivery persons highly efficient & gave me great insights on using the dishwasher
I would recommend this to a friendBrand response from Samsung
Posted .Hello,
We appreciate you taking the time to leave us a review on your Samsung dishwasher. You made an excellent choice for your home, and we are pleased to hear how happy you are.
If you have questions or further concerns, contact us directly on Facebook at (http://m.me/samsunHellogsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513).
Thank you for being a Samsung customer.
-Angelica
No dry
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This dish washer only washes! No drying at all! Air dry! (It opens to air dry your dishes!) When the door opens your dishes are cold and wet! This dishwasher only washes your dishes! No drying at all!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello,
We know the inconvenience of dealing with a dishwasher that does not dry the dishes. Let us assist.
We recommend checking the link below for troubleshooting steps when the dishwasher does not dry the dishes. It also includes the links for more information about loading the dishwasher properly and when the unit displays an error code or blinking lights, which we suggest checking too.
Samsung dishwasher does not dry dishes:
https://www.samsung.com/us/support/troubleshooting/TSG01001910/
You may also refer to the user manual for other solutions when the dishes are not dry after a dishwasher cycle. Turn to page 49.
https://downloadcenter.samsung.com/content/UM/202407/20240725150331825/North_America_DW5000C_WEB_DW0003_English_240710.pdf
We have also included links to improve the dishwasher drying performance, cycle, options, and settings. Please watch the video of the first link from 1:26 until the end.
Improve your dishwasher's drying performance:
https://www.youtube.com/watch?v=bajCw_H-njg
Samsung dishwasher cycles, options, and settings:
https://www.samsung.com/us/support/answer/ANS00084182/
Should you need further assistance, please feel free to get back to us via the following options below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1149550375) to help our team pull up your information when you message us.
Thank you.
-Angelica