Customer Ratings & Reviews
- Model:
- DW80CG5450SR
- SKU:
- 10886103
Rating by feature
- Cleaning Quality
Rating 4.7 out of 5 stars
- Dry Quality
Rating 4.3 out of 5 stars
- Cycle Options
Rating 4.7 out of 5 stars
to a friend
Poor customer service
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Despite confirming the style and color the wrong dishwasher was delivered. They were supposed to bring the dishwasher into the house but they dropped it off in the garage and left before we could check it over. When trying to get the correct dishwasher to replace Best Buy’s mistake, they told us it would cost another two hundred dollars to get the correct one. We will not be purchasing ANY appliances from again.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
Thank you for leaving a review. Don't hesitate to contact our BestBuy Customer Service department at (888) 237-8289 to assist you better. They are available 24 hours a day. They can answer your questions or transfer you to your local store to follow up on a replacement, as they received the wrong product.
Have a great day.
-John
Honest review
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don't buy. From first cycle it is showing lc error code . Very difficult to get lc code out.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
We want to improve your experience with your dishwasher. Let us help you.
Here's a reference on what to do should your dishwasher show an LC code. Please click the link and hyperlinks for tips.
Samsung dishwasher is displaying an error code:
https://www.samsung.com/us/support/troubleshooting/TSG01002074/
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1146522221, to help our team pull up your information when you message us.
Have a great day.
-John
Dont understand this section
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Waiting for a re-install. Hoses were so long they took up the whole cabinet. Very poor installation. Haven't used it yet.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
To better assist you with this concern, don't hesitate to get in touch with our BestBuy Customer Service department at (888) 237-8289. Call any day between available 24 hours a day. They can answer your question or transfer you to your local store to answer your specific inquiry.
Have a great day.
^Aloe
Dishwasher
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m completely unsatisfied with this dishwasher. It’s not user friendly at all.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi MildredC,
We recognize how you feel about your dishwasher. Allow us to assist you.
We'd love to speak with you directly to learn more about your experience with your dishwasher so that we can help.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146960344) to help our team pull up your information when you message us.
Thank you.
-Kimberly
Does not dry
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.dishwasher does not dry and does not give option to start dryer again
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Melisa,
We understand your disappointment with not having the best experience with your dishwasher. Let us help.
Here is a link for troubleshooting steps for your dishwasher that is not drying; kindly click the embedded words.
Samsung dishwasher does not dry dishes.
https://www.samsung.com/us/support/troubleshooting/TSG01001910/?msockid=08e6a45904c26b1f3477b061055f6aec
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1151374378) to help our team pull up your information when you message us.
Thank you.
-Ricardo
Do Not Purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am returning this dishwasher. It doesn't dry dishes. Even after opening the door and rolling out the shelves the dishes just stay wet. I have a Samsung phone, fridge and washer/ dryer. This dishwasher was a nightmare
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand the disappointment of dealing with a dishwasher that does not dry the dishes very well, LisaF. Let us help.
We recommend checking the link below for troubleshooting steps when the dishwasher does not dry the dishes. It also includes the links for more information about loading the dishwasher properly and when the unit displays an error code or blinking lights, which we suggest checking too.
Samsung dishwasher does not dry dishes:
https://www.samsung.com/us/support/troubleshooting/TSG01001910/
You may also refer to the user manual for other solutions when the dishes are not dry after a dishwasher cycle. Turn to page 49.
https://downloadcenter.samsung.com/content/UM/202308/20230809163709370/North_America_DW5000C_WEB_DW0003_English.pdf
We have also included links to improve the unit's drying performance, cycle, options, and settings. Please watch the video of the first link from 1:26 until the end.
Improve your dishwasher's drying performance:
https://www.youtube.com/watch?v=bajCw_H-njg
Samsung dishwasher cycles, options, and settings:
https://www.samsung.com/us/support/answer/ANS00084182/
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147315156) to help our team pull up your information when you message us.
Thank you.
-Angelica
Dishwasher S
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s fantastic has 2 cycles I use the most the short cycle and everything is super clean. It’s quite and pretty big inside
I would recommend this to a friendDrying method
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointed with the drying method. I purchased it after looking for a dishwasher with a heating method for drying. This is more like condensation and water drops remain on the dishes. Not what I expected. Sadly I was away and probably missed the window to return.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi CeeLee,
Let's ensure that your plates are dry and sparkly clean after each cycle. Let's get the information you need to maximize the use of your dishwasher.
To optimize the cleaning and drying capabilities of your dishwasher, it would be helpful to refer to the link below and explore the provided hyperlinks for additional guidance on how to effectively use your appliance.
Samsung dishwasher does not dry dishes:
https://www.samsung.com/us/support/troubleshooting/TSG01001910/
Should you need more assistance with the range, Please feel free to get back to us via the following options:
1. Samsung: Community smsng.us/Samsung-Community
2. Facebook: smsng.us/Facebook-Messenger
3. Twitter: smsng.us/Twitter-Messages
When you message us, Please provide us with this reference number (1146865593) to help our team pull up your information.
Have a great day,
-Ernest-
Bad experience
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The pump wasn't working, we had to replace the whole unit.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello SerF,
Thank you for choosing Samsung for your Appliance needs. It's sad to know that you no longer have the product, and we understand how you feel about what occurs with the unit.
We would love the opportunity to work with you in the future. Please visit www.Samsung.com or one of our partners to explore products that fit your needs better.
Thank you.
-Angelica
Still waiting
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m still waiting to get it delivered and installed since 2/10/24. It’s hard to recommend or comment on something you haven’t received yet . It wasn’t sold out when I purchased it but currently if you buy it you might get it .
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
To better assist you with the delivery and installation schedule of your dishwasher, please contact Best Buy customer service department at P. (888) 237-8289 H. 24 hours a day.
They can either answer your question or transfer you to your local store to answer your specific concern.
-Kimberly
Diahwasher
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We love this dish washer! The top shelf feature makes it easier to place all our larger cooking utensils and the smaller utensils basket feature that allows you to separate your utensils gets them much cleaner.
I would recommend this to a friendCommunication was terrible
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely love the appliance however, Appt and communication part was terrible
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
Dishwasher
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice and quiet. No more distracting sound while watch tv. Can barely tell it’s even on and cleans very well. My experience with this product is good so far.
I would recommend this to a friendVery good!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have had this dishwasher about a month and it has worked perfectly. Not too noisy and cleans everything well.
I would recommend this to a friendSamsung dishwasher
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works great the fmaily loves it Very quiet and makes all items clean and dry
I would recommend this to a friendWorth the money
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Quiet, efficient, all around great buy! So many options to clean.
I would recommend this to a friendSolid Dishwasher
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It does what I need it to, it looks nice, the buttons on the top are nice & I like that I can get it without a handle so that my small children don’t pull it open or hang on it. The only thing keeping me from giving 5 stars is that I’ve previously had a similar Samsung dishwasher that the drying function worked wayyyy better. I do find myself having to hand dry half of my dishes even after sitting all night with the door open after a cycle. My old dishwasher would completely dry my dishes. This one does seem to fit more dishes than my last dishwasher though, so that’s also nice.
I would recommend this to a friendDishwasher
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very quite love the 3rd rack in it and it opens when done. Well done
I would recommend this to a friendNew dishwasher
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Dishes come out very clean. Tried putting flat lids on very top rack. They hold water. I like the time display on the length of the cycle.
I would recommend this to a friendSamsung Dishwasher
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very quiet. The door opens an inch or two when the cycle is done - I love that feature. Never have to guess if it's a dirty load or a clean one.
I would recommend this to a friend