Customer Ratings & Reviews
- Model:
- DW80CG5450SR
- SKU:
- 6549886
Rating by feature
- Cleaning Quality
Rating 4.7 out of 5 stars
- Dry Quality
Rating 4.2 out of 5 stars
- Cycle Options
Rating 4.6 out of 5 stars
Customers are saying
Customers consistently note the 24" AutoRelease Dry Smart Built-In Tub Dishwasher's quiet operation and effective cleaning performance. Many appreciate its sleek design, the added convenience of the third rack, and ample capacity. However, some customers have expressed concerns about the door's sturdiness and the length of the wash cycles.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Cleaning performance
Doesn't Dry
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cleans but doesnt not dry! The machine would be 5 stars if it would just dry, everything else is great.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi JanetZ,
We know how much peace of mind the dishwasher can bring to a household. Let's get the information you need to keep the dishes clean.
The links below will help you ensure your dishes are dry and get the best results after every cycle. Learn more by checking the hyperlinks.
Samsung dishwasher does not dry dishes:
https://www.samsung.com/us/support/troubleshooting/TSG01001910/
Should you need more assistance with the dishwasher, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147424738) to help our team pull up your information when you message us.
Have a great day.
-Ernest-
Samsung-just one of the BEST!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Can't get much better than this dishwasher!! Thanks
I would recommend this to a friendCustomer service is horrible
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Discovered the kick plate was dented when I opened the box. I wanted to get a replacement for dented kick plate. I called Samsung who referred me to Best Buy. Called Best Buy and talked to five reps and got transferred and ultimately ended up back at the beginning of their phone system. Dishwasher may be great as I haven’t used it yet. Just don’t buy it from Best Buy.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
We strive to assist you anytime. To better assist you with this issue, please contact the BestBuy customer service department at (888) 237-8289. They are available 24 hours a day. They can either answer your question or transfer you to your local store to discuss options for replacing your dishwasher's kick plate.
Have a great day.
-John
Dishwasher
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall nice dishwasher. My main issue is that it doesn't have a heating element so the dishes aren't always dry and there is water left inside after it is finish
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings,
We know how convenient it is to have your dishes dry after a cycle. Let us help you with your dishwasher.
Here is a link for troubleshooting steps for the dishwasher that doesn't dry dishes, kindly click the embedded words.
Samsung dishwasher does not dry dishes.
https://www.samsung.com/us/support/troubleshooting/TSG01001910/
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146700091) to help our team pull up your information when you message us.
Thank you.
-Ricardo
- Pros mentioned:Noise level
Would not recommend
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very quiet but does not dry. The dishes are always wet and we have to try them before we put them away.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello BrandonB,
We understand that dealing with a non-drying dishwasher can be frustrating. We're here to help.
We recommend checking the link below for troubleshooting steps when the dishwasher does not dry the dishes. It also includes the links for more information about loading the dishwasher properly and when the unit displays an error code or blinking lights, which we suggest checking too.
Samsung dishwasher does not dry dishes:
https://www.samsung.com/us/support/troubleshooting/TSG01001910/
You may also refer to the user manual for other solutions when the dishes are not dry after a dishwasher cycle. Turn to page 49.
https://downloadcenter.samsung.com/content/UM/202407/20240725150331825/North_America_DW5000C_WEB_DW0003_English_240710.pdf
We have also included links to improve the dishwasher drying performance, cycle, options, and settings. Please watch the video of the first link from 1:26 until the end.
Improve your dishwasher's drying performance:
https://www.youtube.com/watch?v=bajCw_H-njg
Samsung dishwasher cycles, options, and settings:
https://www.samsung.com/us/support/answer/ANS00084182/
Should you need further assistance, please feel free to get back to us via the following options below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1149663597) to help our team pull up your information when you message us.
Thank you.
-Angelica
ALL I WANTED WAS A DISHWASHER.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I loved it. It had everything I wanted. However, the first time it ran it it leaked all over. 2nd time it leaked and the water was disgusting and leaking out front corners. Had plumber service. Ran 2 more times to see of anything worked. NOPE. Bad design.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello LynelleG,
We understand how frustrating it can be to deal with a leaking dishwasher. We're here to help.
Here is a link to the troubleshooting steps when the dishwasher is leaking. It also contains another resource on leveling the dishwasher, which we suggest also checking.
The dishwasher is visibly leaking:
https://www.samsung.com/us/support/troubleshooting/TSG01001021/#dishwasher-is-visibly-leaking
Should you need further assistance, please feel free to get back to us via the following options below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number 1151077362 to help our team pull up your information when you message us.
Thank you.
-Angelica
Dishes don’t dry
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Would give a five star but the dishes come out covered in water, they just won’t dry. Double checked the setting and all the other hacks the owner’s manual has suggested and nothing changes. Have to dry all the dishes after washing. Very frustrating.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We aim to provide a hassle-free experience while using your dishwasher, ErichB. Let us help you.
Please refer to the resources below to address your dishwasher's drying performance. Click the links and hyperlinks and watch the instructional video for tips.
Samsung dishwasher does not dry dishes:
https://www.samsung.com/us/support/troubleshooting/TSG01001910/
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1147628616, to help our team pull up your information when you message us.
Have a great day.
-John
Just OK
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's ok... but not great. Doesn't dry well at all :( Careful of who they send out to install
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Ccharles,
We are aware of how you feel about your dishwasher not drying your dishes. Let us assist you.
We recommend checking the resources below for steps to help with your dishwasher experience. Please check the embedded words for more details.
Samsung dishwashers do not dry dishes.
https://www.samsung.com/us/support/troubleshooting/TSG01001910/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146915936) to help our team pull up your information when you message us.
Thank you.
-Kimberly
No space for square dishes
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am not happy with this dishwasher. The racks are flimsy, so I am sure they will not be lasting long. My dishes do not fit. My plates are too tall for the bowls to go in the top rack. There is no place for Tupperware type items. They do not fit in the groves and end up full of water. It wouldn’t do a start up to program until I connected it to my phone. (This dishwasher also doesn’t have built in heating to dry the dishes, so the door opens when it is done.) The built in water sensor alarm doesn’t work. (The water hookup leaked and had to replace flooring. ) I wanted the top rack for silverware, but now think it is a bad idea. It doesn’t clean them very well. I thought I would have more room with this option, but now I am thinking the top rack takes away space for my bowls. I have to space them out, because my plates are to tall in the bottom rack. I have to have the middle rack all the way up on the adjustable rack so the spinner doesn’t hit my plates.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings,
We understand how important a reliable dishwasher is for keeping clean dishes. Let's get the information you need to maximize your appliance performance.
The links below will help you ensure your dishes are sparkly clean and fit perfectly inside the dishwasher. Select the scenario that best fits your situation. To get more information, please check the hyperlink.
Dishes are not clean after dishwasher cycle:
https://www.samsung.com/us/support/troubleshooting/TSG01000962/
Samsung dishwasher does not dry dishes:
https://www.samsung.com/us/support/troubleshooting/TSG01001910/
Should you need more assistance with the dishwasher, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146841561) to help our team pull up your information when you message us.
Have a great day.
-Ernest-
Disappointed ☹️
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Leaked water on floor within 24 hours of install. Used it for o w cycle and it started flashing error codes for internal water leak was returned the next day
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
-Ricardo
Bad exeperience
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had a bad experience with this purchase which made me think if i ever go to best buy again.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Ralph D,
To better assist you with your purchase experience, please contact Best Buy's customer service department at (888) 237-8289, open 24 hours a day.
They can either answer your question or transfer you to your local store to answer your specific concern.
Thank you.
Nicole
DOES NOT DRY!!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’m a big fan of Samsung products, but this one is terrible! The machine does not dry at all! All dishes come out completely wet. Also, I tried contacting Best Buy to exchange the product and they refused even though it was within 20 days of the purchase. They have a 14 day limit. Horrible customer service.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Vishal,
We understand how hard it is to not have a fully functioning dishwasher. Let us help.
Here is a link for troubleshooting steps for your dishwasher that doesn't dry dishes; kindly click the embedded words.
Samsung dishwasher does not dry dishes.
https://www.samsung.com/us/support/troubleshooting/TSG01001910/?msockid=08e6a45904c26b1f3477b061055f6aec
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1149412137) to help our team pull up your information when you message us.
Thank you.
-Ricardo
- Cons mentioned:Installation
Dont understand this section
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Waiting for a re-install. Hoses were so long they took up the whole cabinet. Very poor installation. Haven't used it yet.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
To better assist you with this concern, don't hesitate to get in touch with our BestBuy Customer Service department at (888) 237-8289. Call any day between available 24 hours a day. They can answer your question or transfer you to your local store to answer your specific inquiry.
Have a great day.
^Aloe
Bad experience
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The pump wasn't working, we had to replace the whole unit.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello SerF,
Thank you for choosing Samsung for your Appliance needs. It's sad to know that you no longer have the product, and we understand how you feel about what occurs with the unit.
We would love the opportunity to work with you in the future. Please visit www.Samsung.com or one of our partners to explore products that fit your needs better.
Thank you.
-Angelica
Still waiting
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m still waiting to get it delivered and installed since 2/10/24. It’s hard to recommend or comment on something you haven’t received yet . It wasn’t sold out when I purchased it but currently if you buy it you might get it .
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
To better assist you with the delivery and installation schedule of your dishwasher, please contact Best Buy customer service department at P. (888) 237-8289 H. 24 hours a day.
They can either answer your question or transfer you to your local store to answer your specific concern.
-Kimberly
Communication was terrible
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely love the appliance however, Appt and communication part was terrible
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
- Pros mentioned:Cleaning performance, Noise level
Worth the money
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Quiet, efficient, all around great buy! So many options to clean.
I would recommend this to a friend - Pros mentioned:Capacity, Design
Solid Dishwasher
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It does what I need it to, it looks nice, the buttons on the top are nice & I like that I can get it without a handle so that my small children don’t pull it open or hang on it. The only thing keeping me from giving 5 stars is that I’ve previously had a similar Samsung dishwasher that the drying function worked wayyyy better. I do find myself having to hand dry half of my dishes even after sitting all night with the door open after a cycle. My old dishwasher would completely dry my dishes. This one does seem to fit more dishes than my last dishwasher though, so that’s also nice.
I would recommend this to a friend - Pros mentioned:Design, Noise level
Dishwasher
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very quite love the 3rd rack in it and it opens when done. Well done
I would recommend this to a friend - Pros mentioned:Cleaning performance
New dishwasher
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Dishes come out very clean. Tried putting flat lids on very top rack. They hold water. I like the time display on the length of the cycle.
I would recommend this to a friend