Customer Ratings & Reviews

We purchased this dishwasher about 1 months ago, then for some reason, the whole control panel stopped responding 2 weeks after the installation. We contacted the Best Buy customer service at first but they told us we would need to talked to Samsung. So we did. The technician came in 1 week and told us that the power was on, so there might be something wrong with the mother board. So he ordered the mother board and came in 1 week after. After 20 minutes of trying to fix it, there was still no luck! The technician was frustrating because he had been working for this job for 30 years, and he couldn't figure out what was going on with the dishwasher. He basically told us to never purchase a Samsung appliance because they made it way too complicated to fix. The technician is going to order another part for us and come in again to see if that would work next week. We are crossing our fingers. We have had this dishwasher for 1 month, and half of the time is our of commission (2 week of using, 2 weeks of trying to get it fixed and still waiting)! And based on the fact that this Samsung dishwasher with great reviews broke down in 2 weeks is just unacceptable!

Excellent great customer service and Support. I will buy from Best Buy first !!!

All went very smooth. Was ready for pick up when I arrived

It is a great product for the price. I could not be happier with mine.

Love how quiet this is. Don't even know if it's on. However, the door hinge got messed up within a week, and the doesn't pop open all the way like it use to. A replacement is on the way.

AMAZING DISHWASHER...Highly recommend this. blah blah blah

I purchase the washer and I am so happy with my purchase.

Worst experience. Broken within 2 months of lightly use. Fixed, then broken again but now out of warranty! Have to purchase a replacement. Ridiculous.

This dishwasher is SO quiet. It works great. Our friends are all jealous that we can actually have conversations while the dishwasher runs. :)

Great deal and in very good condition. Lucas is amazing. Knows his stuff and willing to go out of his way to do whatever it takes to make things happen. In fact all the guys that work there are great.

Very nice dishwasher. Wasn't sure about the "pop open to vent" at end of cycles. But actually much better than our old 'side venting' unit that ended up damaging paint on adjacent cabinets.

Woo ok many features to this dishwasher , love the adjustable racks as well as adjustable spikes to accommodate larger items . Easy to use

I wish I could give this piece of junk zero stars. It worked great for about a year. Then it started would randomly stop halfway through a cycle, blink an error code and refuse to start again. Then it would randomly just start working. Then it started leaking, now if I can get it to run at all, I have to have a towel underneath to protect my floor and cabinets. Then, the door stopped popping open like it was supposed to so if it does run, the dishes are soaking wet because they don't go through the air dry cycle. What's even better is that I purchased Geek Squad protection. The tech has been out 2 times (going on 3 now) and each time said, yeah I see there's an issue but don't know how to fix it and leaves, telling me to "monitor it". The Geek Squad warranty has a lemon policy, but they will only replace if parts have actually been replaced. When the tech that gets sent (same tech every time) is inept and leaves without doing anything, that leaves me in a lurch. So, I spent $800 on a leaky dishwasher that only works when it wants and Best Buy won't do anything about it...great.

It's a good machine, but I had 2 problems with the bottom washer. The first time the water disposal fell from its position and the next time it simply stopped working.

It is a good machine and works well. I really like all the different racks and adjustable features.

Nice and sleek looking. So quiet and washing great. Highly recommend.

Is a great looking dishwasher, but had issues with it, this is my second one after the other one had to be returned, basically if you tus a full cicle the heat senador goes bad and then the hot water won’t work, expensive machine and can’t even run all it’s features

I love my new dishwasher! This purchase was so flawless. Les in the shakopee store got it ordered for me and set up the delivery. The delivery and install was great with 2 fellows from the Geek Squad.

Horrific appliance! 7 months into the manufacturer warranty, it kept throwing codes. Samsung REFUSED to help us under warranty. Thankfully we purchased an extended warranty. It took Geek Squad 2 1/2 months, 11 visits, and 7 parts to fix this machine including big ticket items like the motor, cable harness, and printed circuit board. To top it off, Geek Squad damaged the front of the Dishwasher during repair and I had to wait longer to get that replaced. During the process, I filed 4 escalations and not a single manager or division decision-maker would call us. Customer service is a nightmare because they are secretaries and only take messages and set appointments. This was a 3 Samsung appliance purchase and we've had repair issues with every item. Not only will we never purchase Samsung again, we will also not patronize Best Buy. We were treated so poorly and not a single person cared. Going 2 1/2 months without an appliance is absolutely NOT acceptable. This was an expensive dishwasher and that didn't matter either.

Works well when the machine is operational. After 4 months of use, running it once per week, machine stopped working, error code PC. After almost 8 weeks of waiting for diagnostics and parts, the machine was not able to be repaired so it was replaced. New machine worked great for 3 months (running once per week), then stopped. Error code PC. Waiting on repair again. I would not recommend purchasing this product.