Customer Ratings & Reviews
- Model:
- DW80R9950US
- SKU:
- 6329899
Rating by feature
- Cleaning Quality
Rating 4.4 out of 5 stars
- Dry Quality
Rating 4.2 out of 5 stars
- Cycle Options
Rating 4.5 out of 5 stars
Customers are saying
Customers often highlight the impressively low noise level and excellent cleaning performance of this dishwasher, frequently praising its effective drying feature and the convenience of the third rack. Many appreciate the ease of use and sleek design, while some find the cycle time a bit long and express concerns about the product's long-term reliability. A few customers also mention the higher price point.
This summary was generated by AI based on customer reviews.
Look at something different
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have had this dishwasher for a month and a half. Worked great the first few washes. Slowly stopped drying all dishes. Now it doesn't clean very well. Have plates, glasses, utensils from all 3 racks that are coated in gunk when they come out. Lack of drying is so bad that the door has water on it once open. Have tried combination of settings including high temp, sanitize, heavy, normal, express. Using rinse aid doesn't help. I do not recommend this unit and am highly disappointed after stalking the piece and shopping for one for 3 months.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We definitely want you to keep having a good experience with this dishwasher. First, let me provide this link (https://bit.ly/2JxizJ2) that has what to do to get the best drying performance from the dishwasher. I also have this link (https://bit.ly/2wTyyyt) that has steps to take when the dishwasher is not cleaning properly. ^Jecca
Waterwall motor broke after 15 months
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I thought I was getting a good product from Samsung. Dishes were getting washed from such a nearly quiet dishwasher. It was fantastic. Then after 15 months, the Waterwall would not stop moving after cleaning. And a few days later, the Waterwall stopped moving completely. Without the Waterwall moving, dishes at the bottom were no longer getting cleaned. The cost to get it repaired will be 1/2 the amount I paid for it since it was no longer in warranty. I thought I was getting a premium with Samsung. I cannot risk paying for the repair with another breakdown occurring in the next several months. I'm just going to bite the bullet and purchase another dishwasher. I will not make the same mistake again.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Poxie,
We appreciate your time reaching out to us, and we are glad you purchased and chose our product. We apologize for the inconvenience of the Samsung dishwasher not cleaning dishes properly and not turning on. We understand the importance of having a working dishwasher, especially when running our machine during busy schedules. We will surely notate this feedback for better products in the future.
For future reference, I highly recommend clicking these links for a basic troubleshooting guide:
https://www.samsung.com/us/support/search/?query=dishwasher&referrerPageUrl=https://www.samsung.com/us/support/
The dishwasher does not start or fill water:
https://www.samsung.com/us/support/troubleshooting/TSG01000965/
Samsung dishwasher Waterwall reflector error code 7E:
https://www.samsung.com/us/support/troubleshooting/TSG01001927/
Dishes aren't clean after a dishwasher cycle:
https://www.samsung.com/us/support/troubleshooting/TSG01000962/
You may check this link for future reference to reduce unnecessary repairs over the dishwasher's lifetime.
https://www.samsung.com/us/support/answer/ANS00076793/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/DW80R9950UG/AA
If you continue to get this kind of problem, please reach us with the following options so that we can further assist you with options.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144705982
Thank you for choosing Samsung. Have a great day.
-Trisha-
Poor dependability, I do not reccommend.
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ater 6 months of use, the dishwasher nolonger cleans the dishes on the bottom rack. Samsung offers very little information on how to resolve the issue, I believe it has something to do with the design of the bottom water vane not functioning properly. Tried to find an appliance repai=r shop here in New Bern, NC but nobody works on Samsung's. Very dissatisfied with Samsung appliances........had several issues with their refigerator and their stove as well.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
We understand where your dissatisfaction is coming from. We will do our best to help you with it.
We recommend checking the resources below for the steps to do when the dishes are not clean after the cycle. Please click on the embedded words as well for more information.
Dishes are not clean after the dishwasher cycle:
https://www.samsung.com/us/support/troubleshooting/TSG01000962/
Should you still need support, please don’t hesitate to reach out to us through the channels below.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, provide us with this reference number (1146601321), and it will help our team pull up your information.
^Rodel
Frustrating delay but final success.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dishwasher was to have been delivered and installed on 12/19/20 but was unexplainably delayed and finally delivered and installed on 12/29/20 after several complaints. The crew who delivered and installed were very professional and competent. My only complaint was the delay and the hectic process to correct it.
I would recommend this to a friendHave not got my Dishwasher
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I do not Know how it work, The First delivery It was Damaged 2 dents and a bowed door. the 2nd Delivery they did not have it on the truck. I lost 2 days of work a total of 368.00. the 3rd delivery was to be done i 3 days, the 1st on the 5th to deliver of the dishwasher on the 7th to install the dishwasher on the 8th to hull away the old one. i was told that a manager would call me. never got a call so i called and cancel the 3rd delivery and set up a 4th delivery for every thing to be done on the same day.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
We appreciate you informing us of your overall experience with the delivery and installation of the dishwasher.
Please contact our Best Buy customer service department at (888) 237-8289 to better assist you. Call 24 hours a day. They can answer your question or transfer you to your local store to answer your inquiry.
Thank you.
-Angelica
- Cons mentioned:Reliability
Junk, broke after less than a year.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Junk. Broke after less than a year. Best Buy and Samsung won't honor the warranty even though they delivered it two months after i paid for it. Buyer beware.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Doug,
Thank you for reaching out and we hope that you are in good health. We are saddened to know that your dishwasher broke less than a year. This isn't the experience we would want you to encounter. I wish to share with you warranty coverage for your dishwasher.
One (1) year parts and labor.
Five (5) years Linear Motion Parts, Printed Circuit Board, Racking and Stainless Door Liner & Tub for leakage (Parts Only).
Linear Motion Parts: Belt operating AC motor (Motor Geared), Belt V-Timing, Rail, Holder Rail (Front Up, Front Low) Please click on the link below for warranty coverage.
https://www.samsung.com/us/support/service/warranty/DW80R9950UT/AA
Please feel free to communicate with us through the channels below if you have additional questions.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number: 1144207849
Leo
Disappointed and frustrated
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Disappointed and frustrated is an understatement. Installation was on May 18th, and the unit started leaking this weekend June 4th. Reached out to Geek Squad for help but they only but direct me to work with Samsung directly. Not sure why I bought the Geek Squad protection after all. In the end I spent a $1k for a leaking dishwasher, water damaged flooring and even more of a delay getting it repaired while I work through the Samsung process.
No, I would not recommend this to a friend- Cons mentioned:Price
Don’t recommend
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t recommend. Leaves water marks & soap residue. Plus was told by Samsung that the Best Buy installer did a bad install. No happy with product considering the price. Not cheap.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are having some concerns with your Samsung Dishwasher not cleaning your dishes properly and I would like to offer some assistance to ensure you are getting the best results from your unit. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01000962/
Thank you for choosing Samsung and welcome to our family. ^Brad
Problems with the Serviceman and Dryer since day 1
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When delivered I had styrofoam still stuck in the dryer vent and have had problems ever since. I put an order in for it to be serviced because it was not drying properly and the service man said everything was fine without even starting the dryer. 6 months later my dryer is making sounds like it is struggling to go. I have had this almost 2 years.
No, I would not recommend this to a friendVery, Very Disappointed
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this dishwasher 10 months ago and I absolutely hate it. It does not get the dishes clean. I pretty much have to give my dishes, including utensils, a good scrubbing before putting them in the dishwasher or they likely will not be clean after the cycle. The dishes also never dry. The door is supposed to automatically open to release steam, but it doesn't work. I have followed the user manual instructions to try and fix this, but to no avail. The door popped open the first few times and has never worked again. I would not recommend this dishwasher and it was definitely NOT worth how much it cost me to purchase and have installed.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, here at Samsung we value your time, and we appreciate your honesty in your review. We would like to look into any concerns you have with your appliance. For more assistance, please reach out to us on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1143051226) and it will help our team pull up your information. We look forward to hearing from you. ^Lena
Nice Dishwasher but....
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would be in love with this dishwasher if only the AutoRelease™ Door Drying feature worked correctly and consistently! Drives me crazy. It works once or twice out of every 20 washes if I had to guess.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thanks so much for your feedback, Shades8! Samsung values your opinion. ^Jecca
Dishwasher
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Feels a little flimsy compared to my old dishwasher -
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Fritosmom! We appreciate you for taking your time to tell us about your experience, because you are a valued member of the Samsung family your experience matters to us. Your feedback helps us to understand where we can take steps to improve our products and services. Again thank you for being an important part of the Samsung family. ^Nic
Don't buy this dishwasher.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.worst dishwasher we've ever owned. the spray arm falls off almost every time we use it. cleaning quality is weak even when it doesn't fall off - dishes and flatware all need to be pre-cleaned and/or scrubbed. sometimes things are dry at end of cycle - other times they're not.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We care about the experiences we went through with the dishwasher. Let's proceed and get you the help you need, EricC.
Below are links to help elevate the dishwasher's cleaning and drying efficiency. The hyperlinks are included; kindly visit them.
The Samsung dishwasher does not dry dishes:
https://www.samsung.com/us/support/troubleshooting/TSG01001910/
The dishwasher cycle ends before the dishes are clean:
https://www.samsung.com/us/support/troubleshoot/TSG10000118/
I have shared the manual for properly detaching and attaching the spray nozzle. Please refer to page 42:
User manual:
https://downloadcenter.samsung.com/content/UM/202308/20230810135953789/DW9900R_DD68-00209A-06_EN_MES.pdf
Should you require further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147499541, to help our team pull up your information.
Have a great day!
^Chrystel
- Pros mentioned:Noise level
Doesn't do a good job at all.
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really disappointed in this washing machine. Glasses come out dirty and require extra scrubbing. It's way quieter than my old one but nowhere near as good. What a shame
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Pugmom,
I see that you are having some concerns with your Samsung Dishwasher not cleaning your dishes properly and I would like to offer some assistance. I have some helpful information that will be sure to provide you with the ideal results. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01000962/
If you need any assistance, please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1143221552. We welcome you to our family and thank you for choosing Samsung. ^Brad
Used damage dirty excellent condition open box ite
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It was an open box supposed to be in excellent condition. It was used damaged dirty.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
We understand your disappointment about the dishwasher's status.
Please don't hesitate to contact our Best Buy customer service department at (888) 237-8289 for further assistance. They can answer your question or transfer you to your local store.
Thank you.
-Angelica
Faulty dishwasher
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible dishwasher it keeps throwing out lc code and will not stop trying to run has to be unplugged, repaired once and same issue happened almost a year later do not recommend as best buy will only try to repair again. What a waste of money
No, I would not recommend this to a friendBrand response from Samsung
Posted .We are aware of the significance of having a functional dishwasher at home, ZachareyC. We love to get this taken care of.
If your dishwasher shows an LC error code, please follow the steps below. Click the links and hyperlinks for tips.
Samsung dishwasher is displaying an error code (See LC code):
https://www.samsung.com/us/support/troubleshooting/TSG01002074/
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1147608900, to help our team pull up your information when you message us.
Have a great day.
-John
I wanted to love it
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This dishwasher kinda sucks. I’ve had it for less than 2 months and half the dishes don’t get clean. I’ve cleaned the traps regularly, have jet dry, use good washing tabs. I’m at a loss. Too late to return.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Stash,
Thank you for your review and for using Samsung home appliances in your household. We are here to help with your dishwasher concerns.
I have shared a Samsung link below that can help address your concern with the dishwasher.
Dishes are not clean after the dishwasher cycle:
https://www.samsung.com/us/support/troubleshooting/TSG01000962
Please click on the link below to resolve any concerns
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, provide them this number 1144963046 and it will help our team pull up your information.
Leo
- Cons mentioned:Reliability
Samsung Disappoints AGAIN.
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do yourself a favor and skip all Samsung appliances they are complete waste of money this dishwasher lasted less than a year .I have a refrigerator (Samsung ) $5000 dollars completely wasted for a year
No, I would not recommend this to a friend Worst of 4
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Of the four dishwashers Ive owned through the course of my home ownerships, this is the worst one. Not only does it fail to clean anything on the top rack but the middle rack suffers the same fate. Having to load the same item multiple times or hand wash manually is not the purpose of owning a dishwasher.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hey there, TomG. We understand you're frustration and would love to help. Here is a link that explains how to get optimal cleaning performance from this dishwasher (http://bit.ly/2GuqLJp). We hope you find it benaficial! ^Lo
Leaks badly.aftet a few months, horrible customer
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awful washing machine. 4 months old and started leaking out the front. Called Samsung and they ha e the worst costumer service I've ever experienced. Im done with Samsung products after owning several phones, TVs, and appliances.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Making sure you have a reliable dishwasher is important in keeping the dishes in your household clean, MichaelG. Let's get the information you need to address the leak of the unit.
The link below will give you advice on what to check when you have a visible leak and how to fix it easily and quickly. Get more information by checking the hyperlinks.
Samsung dishwasher is leaking:
https://www.samsung.com/us/support/troubleshooting/TSG01001021/#dishwasher-is-visibly-leaking
Should you need more assistance with the dishwasher, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146859592) to help our team pull up your information when you message us.
Have a great day.
-Ernest-