Customer Ratings & Reviews
- Model:
- DW80R9950US
- SKU:
- 6329899
Rating by feature
- Cleaning Quality
Rating 4.4 out of 5 stars
- Dry Quality
Rating 4.2 out of 5 stars
- Cycle Options
Rating 4.5 out of 5 stars
Customers are saying
Customers often highlight the impressively low noise level and excellent cleaning performance of this dishwasher, frequently praising its effective drying feature and the convenience of the third rack. Many appreciate the ease of use and sleek design, while some find the cycle time a bit long and express concerns about the product's long-term reliability. A few customers also mention the higher price point.
This summary was generated by AI based on customer reviews.
Fell apart before i could finish my kitchen remode
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought last October. The linear bar already fell off and now my dishes wont clean.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi,
Thank you for taking the time to leave this review.
We understand that your dishwasher's linear bar fell off.
Here is a guide on removing and putting the nozzles back together.
Maintenance / Nozzles on page 42
https://downloadcenter.samsung.com/content/UM/202105/20210503134711859/MANUAL_USERS_DD68-00209A-04_EN_MES_20210406.pdf
You get in touch with our Samsung Parts Team at (800) 627-4368 Mon - Fri 9:00 AM ~ 6:30 PM EST. If parts are broken and need replacement, they can check for availability and compatibility for you.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide them with this number (GCIC) when you message us to help our team pull up your information.
Have a great day.
^Charles
Newly purchase washer no power
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Washer no power need to call Samsung. They replace the power board .
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Samsung Customer, I see you were having issues with you Samsung Dishwasher not having any power. I know how irritating it can be when you appliance do not work but I am glad to see that you were able to get a speedy repair from our certified technicians. If you need any assistance, please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143394267.We welcome you to our family and thank you for choosing Samsung. ^Brad
Dissatisfied.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very disatisfied with this product. The wash was awful. We returned it and purchased a different make.
No, I would not recommend this to a friendUnable to Review - Never Installed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If the Dishwasher is NOT INSTALLED NOR OPERATING, how can I review its performance? I'm angry at Best Buy, I told you of the Installation Conditions.
No, I would not recommend this to a friendWorst delivery ever
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I paid for Samsung best buy brought an open box LG
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
Need installation redo
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Installation failure. It is not balanced. The drawer slides out.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi ALSAustin,
Thank you for reaching out and we hope you are in good health. We are saddened that the installation wasn't to your expectations. Installation of your dishwasher is not balanced. If the installation is within 30 days, please get in touch with your installer. If you choose to rectify the installation yourself, please see the link that I have provided.
Please click on the links below to assist you in leveling your dishwasher.
https://www.samsung.com/us/support/answer/ANS00080768/
https://downloadcenter.samsung.com/content/UM/202103/20210324110338780/MANUAL_INSTALL_DD68-00206E-01_EN_CFR_MES_20191122.pdf
Please feel free to get in touch with us through the channels below if you have additional questions.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community
https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number: 1144184180
Leo
Bad quality DW
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does not clean dish well, and Samsung offered to replace with similar product
No, I would not recommend this to a friendWasher
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Malfunctions have to replace it. Not sure if the installers installed it correctly
I would recommend this to a friendBEWARE
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.DO NOT BUY SAMSUNG THEY WILL NOT BACK THEIR PRODUCT NOR WILL BEST BUY!!!!!! BEWARE!!!!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are experiencing issues with your Samsung . I would love the opportunity to chat and see how we can help. Please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1142588670. We thank you for being a part of the Samsung family. ^Brad
Drain stopped working..
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Been just over a year, and the drain stopped working..
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello,
Thank you for reaching out and sharing your feedback about your Samsung dishwasher. I understand you're having an issue with your dishwasher as it's not draining. We do apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01001363/ to guide you on the issue.
You can also check this link https://www.samsung.com/us/support/answer/ANS00076793/ for tips on how to deep clean your Samsung dishwasher.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=dishwasher&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung dishwasher.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144389996.
-Noraina
Junk
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have not used it yet and it is already broke. These have a leak detector that seems to fail a lot.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Rookie,
Thank you for sharing your feedback. Your satisfaction is our topmost priority. I understand you're having trouble with your dishwasher. We apologize for what happened and don't worry we will surely notate your feedback about this matter.
Please see the below links that might help resolve these inconveniences.
https://www.samsung.com/us/support/search/?query=dishwasher&referrerPageUrl=https://www.samsung.com/us/support/
You may check this link for a reference list so you can identify what the problem is and what steps are needed.
https://www.samsung.com/us/support/troubleshooting/TSG01002074/
You may check this link for future reference to reduce unnecessary repairs over the dishwasher's lifetime.
https://www.samsung.com/us/support/answer/ANS00076793/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/DW80R9950UG/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Ticket Reference number: 1144296964
Thank you for choosing Samsung. Have a great day.
-Trisha-
Broke without completing a single wash
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible dishwasher. I would not recommend this to anyone.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Frustrated,
We appreciate you reaching out regarding your inconvenience with our Samsung dishwasher and we know how important dishwashers are especially if we are cleaning our dishes between your busy schedules. We apologize for what happened and don't worry we will surely notate your feedback about this matter.
To help you out identify the issue, please click the link for your reference and some basic troubleshooting guide.
https://www.samsung.com/us/support/search/?query=dishwasher&referrerPageUrl=https://www.samsung.com/us/support/
You may check this link for future reference to reduce unnecessary repairs over the dishwasher's lifetime.
https://www.samsung.com/us/support/answer/ANS00076793/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/DW80R9950US/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144213056
Thank you for choosing Samsung. Have a great day.
-Trisha-
- Pros mentioned:Cleaning performance
Samsung dishwasher
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The dishwasher really cleaned well but the door would pop open in the middle of a cycle. We had two of these dishwasher and both of them did the same thing.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We would like to know more about what transpires with your Samsung dishwasher, Susie.
You may contact us via our Support Channels below to speak with a live representative to better assist you
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you!
-Angelica
Not yet installed
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Could let you know after it has been installed. Install scheduled for 7/14
No, I would not recommend this to a friend- Cons mentioned:Reliability
DO NOT BUY!
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy. First one stopped opening. The Replacement now showing 3 different codes after just over one year. Estimate is $500 to fix
No, I would not recommend this to a friend - Pros mentioned:Cleaning performance, Noise level
Quiet, cleans well. Reliability could be better
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We have loved this dishwashernin the 2.5 years we have owned it. Its very quiet and cleans really well. However after 2 years the drain pump failed and while the part was within warranty the labor was not. I was quoted $250 to repair and did it myself with an ebay sourced part for $30.
I would recommend this to a friend Very nice but damaged at factory
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.appears to be a nice product but came in damaged. no visible damage to the box so it must have occurred before or during packaging
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
To better assist you with this, don't hesitate to get in touch with our BestBuy Customer Service department at (888) 237-8289. They are available 24 hours a day. They can answer your question
or transfer you to your local store to answer your specific inquiry.
Have a great day.
Melardo
Leaking after 2 months
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The dishwasher started leaking after two months (LC code). While I have the geek squad protection, they have not wanted to repair as it is new. They are trying to setup a re-installation, but it has been 2 more months and nothing has been setup.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We're glad to be of service, LuisH! Thank you for expressing your observation about the dishwasher.
If you receive the error codes LE or LC, moisture is detected where it doesn't belong, even if a leak isn't visible or noticeable.
Here is a link to "Samsung dishwasher is displaying an error code": https://www.samsung.com/us/support/troubleshooting/TSG01002074/
I also shared this link about "Samsung dishwasher is leaking": https://www.samsung.com/us/support/troubleshooting/TSG01001021/#dishwasher-displays-a-leakage-error-code
The below link is the user manual for your model. Turn the page 51 (Information codes - LC): https://downloadcenter.samsung.com/content/UM/202105/20210503134711859/MANUAL_USERS_DD68-00209A-04_EN_MES_20210406.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this number (1145270584), which will help our team pull up your information.
Have a great day.
Melardo
Wait4it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Do not have possession of item. We were told it arrives around mid January.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
To better assist you with this, don't hesitate to get in touch with our BestBuy Customer Service department at (888) 237-8289. They are available 24 hours a day. They can answer your question or transfer you to your local store to answer your specific inquiry.
Have a great day.
Melardo
Dissatisfied
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This dishwasher stopped cleaning properly after a few months, but would fix itself after doing. Reset. Right after the one year warranty, multiple parts were broken after a year and none of the defects were covered under warranty. Cost to repair was estimated at $600-$800.
No, I would not recommend this to a friend