Customer Ratings & Reviews
- Model:
- DW80R9950US
- SKU:
- 6329899
Rating by feature
- Cleaning Quality
Rating 4.4 out of 5 stars
- Dry Quality
Rating 4.2 out of 5 stars
- Cycle Options
Rating 4.5 out of 5 stars
Customers are saying
Customers find value in the Linear Wash 24" Top Control Built-In Dishwasher's low noise level and excellent cleaning performance. Many appreciate the convenience of the third rack and ease of use, as well as its design and capacity. However, some customers have concerns about its reliability and cycle time, while others feel it is overpriced.
This summary was generated by AI based on customer reviews.
Newly purchase washer no power
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Washer no power need to call Samsung. They replace the power board .
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Samsung Customer, I see you were having issues with you Samsung Dishwasher not having any power. I know how irritating it can be when you appliance do not work but I am glad to see that you were able to get a speedy repair from our certified technicians. If you need any assistance, please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143394267.We welcome you to our family and thank you for choosing Samsung. ^Brad
Dissatisfied.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very disatisfied with this product. The wash was awful. We returned it and purchased a different make.
No, I would not recommend this to a friendAppliances
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It takes way too long to delivery and the horses were missing. I don't recommend.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
We appreciate you informing us of your experience delivering your Samsung dishwasher and the missing parts.
To better assist you, please contact our Best Buy customer service department at (888) 237-8289. Call 24 hours a day. They can answer your question or transfer you to your local store to answer your inquiry.
Thank you!
-Angelica
Do not buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy. Faulty unit ruined our floors and caused tremendous damage
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings,
We want to speak with you directly to provide better support and learn more about the faulty dishwasher.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1145860466) to help our team gather your information.
Have a great day.
-John
Unable to Review - Never Installed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If the Dishwasher is NOT INSTALLED NOR OPERATING, how can I review its performance? I'm angry at Best Buy, I told you of the Installation Conditions.
No, I would not recommend this to a friendBad quality DW
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does not clean dish well, and Samsung offered to replace with similar product
No, I would not recommend this to a friendNeed installation redo
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Installation failure. It is not balanced. The drawer slides out.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi ALSAustin,
Thank you for reaching out and we hope you are in good health. We are saddened that the installation wasn't to your expectations. Installation of your dishwasher is not balanced. If the installation is within 30 days, please get in touch with your installer. If you choose to rectify the installation yourself, please see the link that I have provided.
Please click on the links below to assist you in leveling your dishwasher.
https://www.samsung.com/us/support/answer/ANS00080768/
https://downloadcenter.samsung.com/content/UM/202103/20210324110338780/MANUAL_INSTALL_DD68-00206E-01_EN_CFR_MES_20191122.pdf
Please feel free to get in touch with us through the channels below if you have additional questions.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community
https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number: 1144184180
Leo
Washer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Malfunctions have to replace it. Not sure if the installers installed it correctly
I would recommend this to a friendBEWARE
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.DO NOT BUY SAMSUNG THEY WILL NOT BACK THEIR PRODUCT NOR WILL BEST BUY!!!!!! BEWARE!!!!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are experiencing issues with your Samsung . I would love the opportunity to chat and see how we can help. Please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1142588670. We thank you for being a part of the Samsung family. ^Brad
Worst delivery ever
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I paid for Samsung best buy brought an open box LG
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
Drain stopped working..
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Been just over a year, and the drain stopped working..
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello,
Thank you for reaching out and sharing your feedback about your Samsung dishwasher. I understand you're having an issue with your dishwasher as it's not draining. We do apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01001363/ to guide you on the issue.
You can also check this link https://www.samsung.com/us/support/answer/ANS00076793/ for tips on how to deep clean your Samsung dishwasher.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=dishwasher&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung dishwasher.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144389996.
-Noraina
Junk
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have not used it yet and it is already broke. These have a leak detector that seems to fail a lot.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Rookie,
Thank you for sharing your feedback. Your satisfaction is our topmost priority. I understand you're having trouble with your dishwasher. We apologize for what happened and don't worry we will surely notate your feedback about this matter.
Please see the below links that might help resolve these inconveniences.
https://www.samsung.com/us/support/search/?query=dishwasher&referrerPageUrl=https://www.samsung.com/us/support/
You may check this link for a reference list so you can identify what the problem is and what steps are needed.
https://www.samsung.com/us/support/troubleshooting/TSG01002074/
You may check this link for future reference to reduce unnecessary repairs over the dishwasher's lifetime.
https://www.samsung.com/us/support/answer/ANS00076793/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/DW80R9950UG/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Ticket Reference number: 1144296964
Thank you for choosing Samsung. Have a great day.
-Trisha-
Broke without completing a single wash
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible dishwasher. I would not recommend this to anyone.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Frustrated,
We appreciate you reaching out regarding your inconvenience with our Samsung dishwasher and we know how important dishwashers are especially if we are cleaning our dishes between your busy schedules. We apologize for what happened and don't worry we will surely notate your feedback about this matter.
To help you out identify the issue, please click the link for your reference and some basic troubleshooting guide.
https://www.samsung.com/us/support/search/?query=dishwasher&referrerPageUrl=https://www.samsung.com/us/support/
You may check this link for future reference to reduce unnecessary repairs over the dishwasher's lifetime.
https://www.samsung.com/us/support/answer/ANS00076793/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/DW80R9950US/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144213056
Thank you for choosing Samsung. Have a great day.
-Trisha-
Not yet installed
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Could let you know after it has been installed. Install scheduled for 7/14
No, I would not recommend this to a friend- Pros mentioned:Cleaning performance
Samsung dishwasher
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The dishwasher really cleaned well but the door would pop open in the middle of a cycle. We had two of these dishwasher and both of them did the same thing.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We would like to know more about what transpires with your Samsung dishwasher, Susie.
You may contact us via our Support Channels below to speak with a live representative to better assist you
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you!
-Angelica
- Cons mentioned:Reliability
DO NOT BUY!
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy. First one stopped opening. The Replacement now showing 3 different codes after just over one year. Estimate is $500 to fix
No, I would not recommend this to a friend Very nice but damaged at factory
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.appears to be a nice product but came in damaged. no visible damage to the box so it must have occurred before or during packaging
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
To better assist you with this, don't hesitate to get in touch with our BestBuy Customer Service department at (888) 237-8289. They are available 24 hours a day. They can answer your question
or transfer you to your local store to answer your specific inquiry.
Have a great day.
Melardo
- Pros mentioned:Cleaning performance, Noise level
Quiet, cleans well. Reliability could be better
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We have loved this dishwashernin the 2.5 years we have owned it. Its very quiet and cleans really well. However after 2 years the drain pump failed and while the part was within warranty the labor was not. I was quoted $250 to repair and did it myself with an ebay sourced part for $30.
I would recommend this to a friend Leaking after 2 months
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The dishwasher started leaking after two months (LC code). While I have the geek squad protection, they have not wanted to repair as it is new. They are trying to setup a re-installation, but it has been 2 more months and nothing has been setup.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We're glad to be of service, LuisH! Thank you for expressing your observation about the dishwasher.
If you receive the error codes LE or LC, moisture is detected where it doesn't belong, even if a leak isn't visible or noticeable.
Here is a link to "Samsung dishwasher is displaying an error code": https://www.samsung.com/us/support/troubleshooting/TSG01002074/
I also shared this link about "Samsung dishwasher is leaking": https://www.samsung.com/us/support/troubleshooting/TSG01001021/#dishwasher-displays-a-leakage-error-code
The below link is the user manual for your model. Turn the page 51 (Information codes - LC): https://downloadcenter.samsung.com/content/UM/202105/20210503134711859/MANUAL_USERS_DD68-00209A-04_EN_MES_20210406.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this number (1145270584), which will help our team pull up your information.
Have a great day.
Melardo
Wait4it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Do not have possession of item. We were told it arrives around mid January.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
To better assist you with this, don't hesitate to get in touch with our BestBuy Customer Service department at (888) 237-8289. They are available 24 hours a day. They can answer your question or transfer you to your local store to answer your specific inquiry.
Have a great day.
Melardo
