Customer Ratings & Reviews
- Model:
- DW80B7070US
- SKU:
- 6491913
Rating by feature
- Cleaning Quality
Rating 4.7 out of 5 stars
- Dry Quality
Rating 4.5 out of 5 stars
- Cycle Options
Rating 4.7 out of 5 stars
Customers are saying
Customers are pleased with the dishwasher's quiet operation, excellent cleaning performance, and the convenience of the third rack. Many appreciate the ease of use and the stylish design. However, some customers have reported issues with the dishwasher's longevity and the door mechanism. A longer-than-average cycle time was also noted by a few users.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Reliability
HORRIBLE!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This literally broke after like 5 uses, HORRIBLE!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Simi,
We would love to assist you with your appliance. Kindly provide us with more details about the dishwasher.
Please feel free to get back to us via the following options:
1. Samsung: Community smsng.us/Samsung-Community
2. Facebook: smsng.us/Facebook-Messenger
3. Twitter: smsng.us/Twitter-Messages
When you message us, please provide us with this reference number (1146876134) to help our team pull up your information.
Have a great day,
-Ernest-
Great appliance
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.5 star for the dishwasher 1 star for store manager at Gastonia, NC location Store manager ordered our appliances, he left off the glass panels. We received a dishwasher, with no front panel. No apology, no remorse, could care less.
I would recommend this to a friendDefective unit
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dishwasher was defective. Would not power up. Had to reschedule installation. Replacement was easy however, just had to take off another day.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
-Ricardo
LIVID~!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.HORRIBLE. We bought this at the beginning of May and were told BB sold too many during the Memorial Day Sale... AFTER WE PURCHASED OURS!! We have been eating fast food for a month already and were just informed we will have to wait another MONTH!?!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
Dishwasher
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dishwasher does not heat the water. Have to run hot water in my faucet prior to running the dishwasher
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi CathyB,
It makes life more accessible when the dishwasher uses hot water for its cycle and makes dishwashing time shorter as well. Let us help with what you are experiencing with your Samsung dishwasher model.
I have Samsung links below that will help with what you are experiencing because of the unavailability of hot water.
The Samsung dishwasher cycle takes a long time to finish: You may skip the first step and concentrate on step 2.
https://www.samsung.com/us/support/troubleshooting/TSG01001909
How to reset your Samsung dishwasher: As the last resort.
https://www.samsung.com/us/support/answer/ANS00087943
If the steps above have been performed with the Samsung dishwasher model and you still experience unavailability of hot water with the unit, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145093623) to help our team pull up your information when you message us.
Thank you!
-Angelica
Could do a better job.
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Is skips cycles very often. Not very good at drying dishes either.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thank you for letting us know about this, Serge. To achieve the greatest results when using your dishwasher, we'll provide assistance through the resources below.
Please click on the following links to ensure that you select the appropriate dishwasher cycles, choices, and settings for your dishes:
https://www.youtube.com/watch?v=MPuJYgNOGig
https://www.samsung.com/us/support/answer/ANS00084182/
Let us show you how to maximize your dishwasher's drying performance through the links below:
https://www.youtube.com/watch?v=bajCw_H-njg
https://www.samsung.com/us/support/troubleshooting/TSG01001910/
Properly loading the dishes also helps improve the dishwasher's performance. Please see the links below for more details:
https://www.youtube.com/watch?v=ZNbla-A9LOQ
https://www.samsung.com/us/support/answer/ANS00062443/
If you require further assistance in the future, please do not hesitate to reach us through the channels listed below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145120668) to help our team pull up your information when you message us.
Thank you for choosing Samsung. Have a wonderful day!
—Vannesa
SmartDry with Auto open door will never work!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a yreat dishwasher BUT figure the smartdry function will work for a week if your lucky. If you get off the reviews and start reading about the problems you'll find that even Samsung does not know how to fix this nor will they make any efforts to do so. There are pages and pages of people with problems from this and not one time is it ever been fixed. You call and their tech don't even know what to do.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Gary,
We understand that a dishwasher is one of the most used appliances in the kitchen.
We recommend taking caution not to clog the hot air outlet of SmartDry with dishes. A clogged outlet will not facilitate heat circulation and keep plastic dishes away from the hot air outlet of SmartDry as they are vulnerable to heat.
The below link is the user manual for your model. Turn the page 19 (Caution), page 30 (SmartDry Hi/Lo), and pages 54-57 (Cycle chart)for reference: https://downloadcenter.samsung.com/content/UM/202207/20220708144235390/FM_DW7000B_DW80B7070_AP_EN_MES_0314.pdf
For reference, I shared these links and videos:
Samsung dishwasher cycles, options, and settings: https://www.samsung.com/us/support/answer/ANS00084182/
Use the AutoRelease Dry feature on your Samsung dishwasher: https://www.samsung.com/us/support/answer/ANS00076790/
Learn the best way to load a Samsung dishwasher: https://www.samsung.com/us/support/answer/ANS00062443/
How to properly load your dishwasher: https://www.youtube.com/watch?v=ZNbla-A9LOQ
Improve your dishwasher's cleaning and drying performance: https://www.youtube.com/watch?v=bajCw_H-njg
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this number (1145351143), which will help our team pull up your information.
Have a great day.
Melardo
- Cons mentioned:Reliability
Samsung dishwasher
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible….so disappointed in Samsung. Didn’t even last 1 year.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there.
Let's have your dishwasher back on track to determine the best way to help.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146024247) to help our team pull up your information.
Have a great day.
^Camille
AVOID (Washes great though!)
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Disappointing! Excellent dishwasher but developed a leak in the front door withing the first 2 months. Best Buy has replaced the part already and has been out to my location 3 times now for repairs. The leak was back within a couple of uses after replacement. Not what you would expect from a new appliance.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We are aware of how quickly your leaking dishwasher needs to be fixed, KatieJ. Let's repair your dishwasher's leaks!
A visibly leaking dishwasher can be tricky, and you may need help fixing it. An installation issue, for instance, will require you to inspect the drain hose, water supply hose, and leveling legs if the leak is severe.
Samsung dishwasher is leaking:
https://www.samsung.com/us/support/troubleshooting/TSG01001021/
Proper leveling the dishwasher will help to prevent any leaks:
https://www.samsung.com/us/support/answer/ANS00080768/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145398269, to help our team pull up your information.
Have a great day!
^Chrystel
Just Don’t
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Run as far away from this dishwasher. It was delivered Dec 22 and by March 17 it crapped out. A mother board, relay switch, diverter motor were replaced and now a sump assembly might get the dishwasher working again. Best Buy won't exchange is and Samsung doesn't recognize the repair attempts by Best Buy and authorize a return!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Good day, Shannons.
Here at Samsung, we always place a high priority on your satisfaction.
We would like to speak to you directly and see how we can help you more effectively.
Please get in touch through these channels for further assistance:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145681770) to help our team pull up your information when you message us.
Have a wonderful day!
—Vannesa
Great dishwasher
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is my second experience with a Samsung dishwasher, my previous Samsung dishwasher lasted 11 years with no problems I am looking forward to the same with my new one
I would recommend this to a friendBrand new. Detecting leaks already.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not even a month of having it i would recieve constant messages of a the washer having a leak my husband had to tear it apart to fix it which isn't what you do to a brand NEW washer. As far as the actual washing it does great although i dont know who gets the cerdit the detergent or the machine.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We're ready to help give solutions to enhance your dishwasher's performance, Maria.
When you see the error codes LE or LC, moisture has been found in an unexpected place, even if a leak isn't obvious or evident. There are more things you can examine in this situation. Please click the link for tips.
The dishwasher displays a leakage error code:
https://www.samsung.com/us/support/troubleshooting/TSG01001021/#dishwasher-displays-a-leakage-error-code
Should a service call be required, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145942007) to help our team pull up your information when you message us.
Have a great day.
-John
NOT WORTH IT
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dont buy! The dishwasher started leaking after 20 days of use and best buy refuses to let me return it. Still waiting for a repair. The dishwasher isnt silent either as advertised.
No, I would not recommend this to a friendBrand response from Samsung
Posted .MelissaC, we understand how you feel about dealing with all this with your dishwasher. We want to speak to you directly to provide an update on your repair.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://u.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147104598) to help our team pull up your information.
Have a great day.
^Camille
Was defective
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It came defective and would take nearly two weeks to replace
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
We know that receiving a defective unit can be disappointing.
Please don't hesitate to contact our Best Buy customer service department at (888) 237-8289 should you need to follow up on the replacement. They can answer your question or transfer you to your local store.
Thank you.
-Angelica
- Cons mentioned:Reliability
Pretty but poor design
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pretty but misses half the dishes on the top rack. Leaves soap residue and always has steam/water on the top where the controls are. don’t see tho don’t see this lasting past a year or two.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi CatS,
We are grateful that you took the time to leave us a review about your dishwasher.
I have provided a Samsung link below about the dishes that are not clean after using the dishwasher cycle.
https://www.samsung.com/us/support/troubleshooting/TSG01000962/
It is also important to use the right cycle and settings.
https://www.samsung.com/us/support/answer/ANS00084182/
You can check the best way to load the Samsung dishwasher.
https://www.samsung.com/us/support/answer/ANS00062443/
Lastly, here's a Samsung link about the leakage or moisture on your dishwasher.
https://www.samsung.com/us/support/troubleshooting/TSG01001021/#dishwasher-is-visibly-leaking
If you have inquiries and need further assistance in the future, you may contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1145150754), which will help our team pull up your information.
^Rainly
Samsung dishwasher
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Our new Samsung dishwasher is a great new addition to our kitchen works great and matches all of our other Samsung appliances
I would recommend this to a friendDo NOT buy Samsung appliances
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.DO NOT buy Samsung appliances! They do not honor their warranties! This stoped working after being installed for 3 weeks. Now 2 months later Samsung still has no resolution. Best Buy doesn’t support what they sell either so go elsewhere and buy anything but Samsung!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Your insight is important to us. RichardL. We would love to discuss your dishwasher to determine how we can best assist you.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1145454575) to help our team pull up your information.
Have a great day.
^Camille
Dishwasher
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely beautiful. The ibstaller noticed a problem with one of the legs, called Best Buy, they ordered new one immediately.
I would recommend this to a friendLeakage sensor issues in 4 months
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The dishwasher started having internal leakage issues just within 4 months of installing it. I also have the TotalTech membership which promises free service, and even after two technician visits, the dishwasher is still not working for over a month.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We want our customers to have the best cleaning and drying experience, ShivaV.
An error on your dishwasher indicates a problem. Some errors can be resolved on your own with some light troubleshooting so you can get your dishwasher back in working order again.
Here is a link to "Samsung dishwasher is displaying an error code": https://www.samsung.com/us/support/troubleshooting/TSG01002074/
I also shared this link about "How to reset your Samsung dishwasher": https://www.samsung.com/us/support/answer/ANS00087943/
You may also refer to this video about "Troubleshooting dishwasher error codes": https://www.youtube.com/watch?v=xCY2C3KzdRc
Fixing other error codes: https://www.youtube.com/watch?v=fev-oWpw5ho
Samsung dishwasher is leaking: https://www.samsung.com/us/support/troubleshooting/TSG01001021/#dishwasher-displays-a-leakage-error-code
The below link is the user manual for your model. Turn the pages 52-53 for reference: https://downloadcenter.samsung.com/content/UM/202207/20220708144235390/FM_DW7000B_DW80B7070_AP_EN_MES_0314.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this number (1145308305), which will help our team pull up your information.
Have a great day.
Melardo
Help
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am not very happy with this dishwasher. Therefore, I cannot give it a five star… It doesn’t clean even butter off of my knives! I would like to get this issue resolved!! If I could have a tech contact me so we can get this working correctly!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi SandiS,
As a customer, we want to make sure that everything comes out clean using our dishwasher.
Here is a link to "Dishes are not clean after dishwasher cycle": https://www.samsung.com/us/support/troubleshooting/TSG01000962/
I also shared this video about "Improve your dishwasher's cleaning and drying performance": https://www.youtube.com/watch?v=bajCw_H-njg
You may also refer to this link about "Learn the best way to load a Samsung dishwasher": https://www.samsung.com/us/support/answer/ANS00062443/
How to properly load your dishwasher: https://www.youtube.com/watch?v=ZNbla-A9LOQ
How to use dishwasher detergent and rinse aid in your Samsung dishwasher: https://www.samsung.com/us/support/answer/ANS00066253/
Samsung dishwasher water supply requirements: https://www.samsung.com/us/support/answer/ANS00080767/
For reference, the below link is the user manual for your model. Turn the pages 48-49: https://downloadcenter.samsung.com/content/UM/202207/20220708144235390/FM_DW7000B_DW80B7070_AP_EN_MES_0314.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this number (1145216673), which will help our team pull up your information.
Have a great day.
Melardo