Customer Ratings & Reviews
- Model:
- DW80B7070US
- SKU:
- 6491913
Rating by feature
- Cleaning Quality
Rating 4.7 out of 5 stars
- Dry Quality
Rating 4.5 out of 5 stars
- Cycle Options
Rating 4.7 out of 5 stars
Customers are saying
Customers are delighted by the Bespoke Smart Dishwasher's quiet operation, excellent cleaning performance, and sleek design. Many appreciate the convenience of the third rack, ease of use, and ample capacity. However, some customers have expressed concerns regarding its reliability and occasional issues with the door. A few also mentioned long cycle times, size limitations, and improper installation.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Reliability
Garbage
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Complete junk!! I’ve had about three months and the thing won’t even power on!!! Extremely disappointed. I have already had the mother board replaced and that’s not the problem what else could it possibly be. I think I’ll be staying far away from Samsung as possible from this moment on. I hope no one else as experienced this problem it’s frustrating beyond belief. If I’ve only had it since November why won’t Samsung or Best Buy replace it instead of trying to fix something that is clearly unfixable.
No, I would not recommend this to a friend Do not buy
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dishwasher is terrible, track for the track wont stay on, hard to roll in and out, wouldnt recommend
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand it can be frustrating if some of your dishwasher's parts malfunction, brady. We want to speak to you directly to offer support and see how we can help you fix the problem.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1147245367, to help our team pull up your information when you message us.
Have a great day.
-John
Crappy dishwasher
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The dishwasher washer won't start. I waited on the phone for an hours to speak to someone, but they never picked up.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello,
Thank you for reaching out and sharing your feedback about your Samsung dishwasher. I understand you're having an issue with your dishwasher as it won't start. We appreciate your patience in dealing with the situation and we do apologize for the inconvenience this has caused you. Please know that this is not the experience we want you to have, We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01001914/ to guide you if your dishwasher does not turn on.
You can also check this link https://www.samsung.com/us/support/troubleshooting/TSG01000965/ if your dishwasher does not start or fill water.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=dishwasher+&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung dishwasher.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144606258.
-Noraina
Good product but does not have panel
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The product is good but it comes without the front panel and the salesman either lied to us or does not know the product he was selling. We had to wait for over 2 months to get the panel for the dishwasher
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
We appreciate you taking the time to leave us a review about the overall experience of purchasing this Samsung dishwasher.
To better assist you, please get in touch with our Best Buy customer service department at (888) 237-8289. Call 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific inquiry.
Thank you!
-Angelica
dishwasher
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love this color and it will look nicely with all my other appliances
I would recommend this to a friendLove it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works like a champ I love the stainless steel tub.
I would recommend this to a friendThumbs up!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t have it yet but can’t wait! Definitely a great upgrade!
I would recommend this to a friendDisappointed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It does not dry the dishes as stated. I feel like I spent the extra money for something that doesn't do what it's supposed to.
No, I would not recommend this to a friendOwner
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best dishwasher and got my family what they needed
I would recommend this to a friendVERY BAD SERVICE
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchase this dishwasher in Jully 22 and so BestBuy did not delivery the the product so far. They have made three appointment so far and none of them was succussed.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
To better assist you with this issue, don't hesitate to get in touch with our
BestBuy Customer Service department at (888) 237-8289, available 24 hours a day for delivery follow-up and feedback.
Reference Number: 1144753095
Have a great day.
^Charles
Don’t buy, leaks after warranty expires
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One year and one month after the purchase started leaking water. Apparently searching the web a common issue.
No, I would not recommend this to a friendNo good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Alot of the time the dishes are not clean. Have wash the dishes 2 times
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Buddy,
Thank you for bringing this to our attention. We appreciate you informing us that your Samsung dishwasher does not clean the dishes. We apologize for the inconvenience the issue has caused you, especially since you have to wash the dishes twice. It's not the experience we want you to have with one of our products, and we'll be glad to look into this for you.
Here is a link to the troubleshooting steps to try when dishes are not clean after the dishwasher cycle.
https://www.samsung.com/us/support/troubleshooting/TSG01000962/
The link below is a guide for improving your Samsung dishwasher's cleaning and drying performance.
https://www.youtube.com/watch?v=bajCw_H-njg
Do not hesitate to contact our Support Channels below to speak with a live representative for other concerns.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Your Reference Ticket Number: 1144695654
Thank you, and stay safe!
-Angelica
Dishwasher
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was installed today, and we haven't used it yet. We purchased based on reviews we read in consumer reports.
I would recommend this to a friendBrand response from Samsung
Posted .Hello jolo,
Welcome to Samsung! Thank you for choosing our company. I hope you are enjoying your experience so far with your Samsung Dishwasher.
If any assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this number (1144824641) and it will help our team pull up your information.
Thank you for choosing Samsung. Have a great day.
^^Ross
So far so good.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good. Works well so far. So far so good.
I would recommend this to a friendBrand response from Samsung
Posted .Hi WayneR,
Thank you very much for your review on one of our products! Should you need support in the future, please don't hesitate to reach out to us at www.samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
Have a great day!
^Chrystel
Nothing but problems with BestB delivery & install
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This review is about Best Buy's delivery & installation. I was left with the dishwasher half installed, hot water turned off with multiple useless calls to the store, online & to Total Tech & Geek squad. People kept telling me things that didn't happen like "we'll call you back", like "you will receive a credit for the installation". None of it happened.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
To better assist you with this, don't hesitate to get in touch with our BestBuy Customer Service department at (888) 237-8289. They are available 24 hours a day. They can answer your question
or transfer you to your local store to answer your specific inquiry.
Have a great day.
Melardo
Not a custom panel DW
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The star rating is tied only to the fact that it is not custom panel ready. It only accepts Samsung snap in panels. If you have a custom cabinet panel front it won’t work with this dishwasher. And then it’s a real pain to return unless you are a plumber and no how to uninstall the dishwasher. Best Buy only sends guys who pick it up—they don’t know how to uninstall even though they installed it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings,
We're happy to be of service, Backtees! We would like to inquire further about your unit to determine how we can help you better.
Please feel free to get back to us the soonest via the following options for assistance:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145310016, to help our team pull up your information.
Have a great day!
^Chrystel
Samsung sucks
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No instructions and I got error message the third time I used it!! Had to call for repair
No, I would not recommend this to a friendGood, quiet dishwasher
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So far, so good. I’ve had this dishwasher about a month. Quiet and does a good job cleaning. It’s leaving a lot of spots on plastic containers but that may be the settings we’re using. We’re still trying to figure it out. Former LG unit lasted just 2 years and 2 months so we went with Samsung this time. We’re nightly users and it seems like we’re replacing dishwashers every 3-5 years.
I would recommend this to a friendNot worth the $$$
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've had it for 2 months and it already needs to be serviced. When i try to start a load it keeps saying it needs to drain for 1 minute then cancels the cycle. There is no water in it. Can't get it going. Reset from breaker not working. Will now have to schedule a maintenance call after barely a few loads. Unimpressed.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We value your observation, ChelseaS.
When a cycle is started, the dishwasher will first attempt to drain excess water left over from previous cycles. This will cause the dishwasher to sound like it is working, although no water is actually filling the unit yet. This is normal.
Here is a link to "Samsung dishwasher does not start or fill with water": https://www.samsung.com/us/support/troubleshooting/TSG01000965/
I also shared these videos:
Dishwasher won't start a cycle: https://www.youtube.com/watch?v=CCin9FqQ3xI
How to run a dishwasher cycle: https://www.youtube.com/watch?v=MPuJYgNOGig
For reference, I also added this link about:
Learn the best way to load a Samsung dishwasher: https://www.samsung.com/us/support/answer/ANS00062443/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this number (1145265226), which will help our team pull up your information.
Have a great day.
Melardo
- Pros mentioned:Noise level
Quiet and stylish
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I wanted the Bosch at 42db, but this one is not as expensive and has many of the features that the Bosch has (including a third tray for cutlery). I’ve only bought Bosch dishwashers and swear by them—but since this is a second home, I thought I’d try to save a little money. The problems I found, compared to higher-end Bosch dishwashers, are that (1) it doesn’t come with a leak-detecting hose; and, (2) it doesn’t come with a power cable and plug (!). I can sort of understand the former, but what does it take to supply a power chord? Oh, imagine trying to find one. But it has plenty of features and is very quiet. I would buy it again despite not having a power cable. Service at Best Buy is great! The guys loaded this into my Subaru wagon and were helpful throughout. I even got a Best Buy gift card that I used to buy myself a nice, little Kindle. Thanks.
I would recommend this to a friend