Customer Ratings & Reviews
- Model:
- DW80B7070US
- |
- SKU:
- 6491913
Customer reviews
Rating 4.3 out of 5 stars with 989 reviews
(989 customer reviews)Rating by feature
- Cleaning Quality4.7
Rating 4.7 out of 5 stars
- Dry Quality4.5
Rating 4.5 out of 5 stars
- Cycle Options4.7
Rating 4.7 out of 5 stars
Customers are saying
Customers are pleased with the dishwasher's quiet operation, excellent cleaning performance, and the convenience of the third rack. Many appreciate the ease of use and the stylish design. However, some customers have reported issues with the dishwasher's longevity and the door mechanism. A longer-than-average cycle time was also noted by a few users.
This summary was generated by AI based on customer reviews.
Rated 4 out of 5 stars
Just Ok for the price.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice looking dishwasher but some of the features are just not necessary. Like the auto open feature once the cycle has finished.
No, I would not recommend this to a friend- Pros mentioned:Noise level
Rated 5 out of 5 stars
Samsung dishwasher
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Actually this Dishwasher is eye-catching due the layout due can load lots of dishes and it contain adjustable rack that helps a lot. Basically, it’s extremely quiet during the cleaning process.
I would recommend this to a friend - Pros mentioned:Noise level
Rated 5 out of 5 stars
Samsung pleased
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Still pretty new but extremely happy with this dishwasher. Silent& cleans dishes very well.
I would recommend this to a friend Rated 5 out of 5 stars
Dishwasher
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love my dishwasher. Quiet holds a lot of dishes. Would recommend this product to anyone that wants a dishwasher.
I would recommend this to a friend- Pros mentioned:Ease of use
Rated 5 out of 5 stars
Great
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love the upgrades easy to use. Very conveint to be able to use my phone!!!!
I would recommend this to a friend Rated 5 out of 5 stars
Excellent!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent purchase, works well and looks very nice
I would recommend this to a friend- Cons mentioned:Reliability
Rated 1 out of 5 stars
Horrible appliances at bb and very bad geek squad
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible dishwasher. Bought only 11 months ago and broken. I buy 95% of my electronics from best buy with extended warranty etc. This is the second dishwasher that broke in 2 years. Bad luck and terrible quality from best buy. Looks like Samsung appliances are poor quality. Will never buy Samsung appliances again and definitely not from best buy. Geek squad and their extended warranty service let us down big time. Was supposed to be fixed close to 1.5 weeks ago.. still wait for some part…
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello,
We understand the dismay about what occurred with the dishwasher.
You may contact us via the options below to speak with a live representative should you need to check the part's status.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
- Cons mentioned:Door
Rated 1 out of 5 stars
New unit leaks
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Diswasher starting leaking 2 months. I didnt select the appliances, they werein a package with a new house build. Samsung dispatched a factory authorized tech. 9 visits,2 doorsreplaced and 2 door seals later, and it still leaks! Samsungs response is to send the tech out again to replace the door seal again! I am so over this, we just want a replacement. I am going to cut my losses and buy another brand. Beware of Samsung appliances, they are the worst!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi DDoz,
We would like to assist you further with your concern.
Should you need further assistance with the dishwasher, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1148369741) to help our team pull up your information when you message us.
Have a great day,
-Ernest-
- Cons mentioned:Reliability
Rated 1 out of 5 stars
Giant paperweight
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Stay away. We bought this dishwasher in November of 2023 directly from Samsung. Within 6 months it broke, power shut off and water drained on the floor. We had Samsung come out to fix it for us. Technician told us that the part that was broken was most likely damaged prior to delivery or while being delivered. The part that is broken is leaking water onto the electrical unit which caused it to turn off. Also told us that we couldn't have caused the issue. We can't even see the issue due to its location, they had to open a panel to see it. Samsung is not helping us out at all with it and decided that it is not covered by warranty. So we're out around $700 for it and just have a paperweight. So do not buy this if you do not want to take the chance of it breaking and having to deal with Samsung customer service.
This review is from Samsung - 24" AutoRelease Dry Smart Built-In Stainless Steel Tub Dishwasher with 3rd Rack, StormWash+, 42 dBA - Black Stainless Steel
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand that having a broken dishwasher in just six months can be frustrating, SarahK. We want to speak to you directly to provide support and see what options we can offer for fixing your dishwasher.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147038061) to help our team pull up your information when you message us.
Have a great day.
-John
Rated 5 out of 5 stars
Nice purchase
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good. Very happy with this purchase. Recommend this to a friend who purchased also. They are happy with the purchase also
I would recommend this to a friendRated 5 out of 5 stars
Perfect match
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It was a perfect match for the other appliances in the kitchen. The client is friendly. I would recommend it.
This review is from Samsung - 24" AutoRelease Dry Smart Built-In Stainless Steel Tub Dishwasher with 3rd Rack, StormWash+, 42 dBA - Black Stainless Steel
I would recommend this to a friendRated 2 out of 5 stars
Small part broke fir storm and no one supported it
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review. We’ve had this bottle for about four years. It’s out of warranty. A part of the storm wash had started to leak  I had a tech come out and they said they cannot buy that part. It was a nylon washer  that sealed the tub at the storm wash .  it’s kind of a bummer to spend 750 bucls on a dishwasher and it not last five years. The technician suggested just coded with a silicone and don’t use the storm wash feature anymore.  I’ve gotten a few more months after doing that, but it still constantly having issues and does not clean as well. Will I buy another Sampson dishwasher probably every product in my house with Samsung and have no complaints but this dishwasher has been a he pain.  I am hoping it’s just a one off.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there,
We understand the importance of having a working dishwasher to keep our dishes clean. Let us assist you.
To check the availability and compatibility of your dishwasher's parts, contact Samsung's official parts distributor for customers purchasing Samsung parts or accessories.
Orders can be placed online at  www.samsungparts.com or by phone at 800-627-4368; hours of operation are 9:00 am – 6:30 pm EST, Monday – Friday.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147116423) to help our team pull up your information.
Have a great day.
^Camille
- Pros mentioned:Cleaning performance
Rated 2 out of 5 stars
Not user friendly
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works well but adjustable shelves make you choose if upper or lower shelves will be useful to you. Take your plates to the store and load this. I don't think you'll choose this model.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi, Dawg,
Thank you very much for your observation of our dishwasher. Rest assured that we are working to improve our products and services with the help of your reviews.
Have a great day,
^Camille
- Cons mentioned:Reliability
Rated 1 out of 5 stars
DONT BUY SAMSUNG APPLIANCES
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy samsung appliances, I have owned a dishwasher and refrigerator for less than two years and having issues with both. Also bought range, washer and dryer, all play annoying chimes with no way to change it and don't look like they will last nearly as long as competitor appliances. Big mistake to buy Samsung appliances.
This review is from Samsung - 24" AutoRelease Dry Smart Built-In Stainless Steel Tub Dishwasher with 3rd Rack, StormWash+, 42 dBA - Black Stainless Steel
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Amanda,
Thank you very much for your review on one of our products. Should you need support in the future, please don't hesitate to reach out to us at www.samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
Have a great day!
-Ricardo
- Cons mentioned:Reliability
Rated 1 out of 5 stars
Poor quality
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had this ftim Best buy fior less then a year. The seam split on on the outside of dishwasher and leaked leaked all over my kitchen floor. Dishwasher stopped working. Samsung sent over a repair guy to look at it. Repairmsn stares that he sees this happening all the time with these samsung dishwashers. Samsung did nothing to help with their inferior product. Did my research and purchasd a much better quality dishwasher. Do your research and stay away from samsung dishwashers.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Dyson,
Thank you for choosing Samsung for your dishwashing needs. We understand completely how this experience has affected you, and we are saddened that you no longer have the product. We would love to work with you in the future.
Please visit www.Samsung.com or one of our partners to explore products that better fit your needs.
Have a great day.
-John
Rated 2 out of 5 stars
Cheap price, crap performance.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Samsung dishwashers have a terrible and well deserved reputation from all major review sites. Here are the faults: they don't dry dishes well at all, the layout of the dishwasher racks are insanely inefficient. Yes, these are cheap diswashers, but seriously consider spending a bit more money if you're planning on living in your house more than a couple of years.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We want you to have a better experience with your dishwasher, TimothyT. We are here to help you.
We suggest referring to the resources below to address your dishwasher's performance. Please click the link and hyperlinks and watch the instructional video (available in some hyperlinks) for tips.
Samsung dishwasher does not dry dishes:
https://www.samsung.com/us/support/troubleshooting/TSG01001910/
To maximize the performance of its racks, please refer to pages 14-15 under "Basic use of racks and Height adjustment":
https://downloadcenter.samsung.com/content/UM/202407/20240725150612536/North_America_DW7000B_WEB_DW0005_English_240710.pdf
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1147813552, to help our team pull up your information when you message us.
Have a great day.
-John
Rated 5 out of 5 stars
In-depth cleaning
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great! Spends a lot of time making sure my dishes are perfect.
I would recommend this to a friendRated 1 out of 5 stars
Must load water manually to use
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We bought this model a few years ago and it worked great for a couple of years. Now, the dishwasher acts "weird" and Samsung wants to charge me hundreds of dollars just to send someone out without a guarantee that they can fix it. The dishwasher, every few months, will go through the whole cycle and then display code SC at the end and the dishes are not clean. The water inlet is fine and the discharge line is working. But if I dump a bucket of water in the bottom, run it, and then dump another bucket of water in the bottom, the dishwasher starts cleaning dishes again.
This review is from Samsung - 24" AutoRelease Dry Smart Built-In Stainless Steel Tub Dishwasher with 3rd Rack, StormWash+, 42 dBA - Black Stainless Steel
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello,
We understand the inconvenience of dealing with a dishwasher displaying an error code and not cleaning the dishes. We're here to help.
SC means "Drain error".
Below is a troubleshooting link detailing the dishwasher error codes. Select "SC/SE" for the suggested troubleshooting steps. You may also check the attached hyperlink for helpful tips when the dishwasher can't drain.
Samsung dishwasher is displaying an error code:
https://www.samsung.com/us/support/troubleshooting/TSG01002074/
We have a link with details to help you with the dishwasher that needs to clean the dishes correctly. Select the drop-down arrow that best describes your experience with the unit. We suggest checking the hyperlinks attached to it as they also contain helpful tips.
Dishes are not clean after the dishwasher cycle:
https://www.samsung.com/us/support/troubleshooting/TSG01000962/
You may also refer to the user manual for other solutions when the dishes are not clean. Turn to pages 48-49.
https://downloadcenter.samsung.com/content/UM/202407/20240725150612536/North_America_DW7000B_WEB_DW0005_English_240710.pdf
Lastly, the links below will guide you about improving the dishwasher's cleaning performance and its cycles, settings, and options for reference. Please watch the video of the first link from the start until 1:25; the second link includes other resources about running a dishwasher cycle and loading the unit, which you may also check.
Improve your dishwasher's cleaning performance:
https://www.youtube.com/watch?v=bajCw_H-njg
Samsung dishwasher cycles, options, and settings:
https://www.samsung.com/us/support/answer/ANS00084182/
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1148273941) to help our team pull up your information when you message us.
Thank you.
-Angelica
Rated 5 out of 5 stars
Works quite nicely
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent dishwasher made by Samsung sold by Best Buy Thank you
I would recommend this to a friend- Cons mentioned:Reliability
Rated 1 out of 5 stars
Broke after year and half
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worked fine until it didn’t. Broke after a year and a half. $350 estimate to repair, probably will move on and just get a new one (door also dented during delivery). Samsung customer service is also awful, FWIW. Avoid.
No, I would not recommend this to a friend
























