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Customer Ratings & Reviews

Customer reviews

Rating 4.3 out of 5 stars with 989 reviews

Rating Filter

Rating by feature

  • Cleaning Quality

    Rating 4.7 out of 5 stars

  • Dry Quality

    Rating 4.5 out of 5 stars

  • Cycle Options

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

85%would recommend to a friend

Customers are saying

Customers are pleased with the dishwasher's quiet operation, excellent cleaning performance, and the convenience of the third rack. Many appreciate the ease of use and the stylish design. However, some customers have reported issues with the dishwasher's longevity and the door mechanism. A longer-than-average cycle time was also noted by a few users.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 49 Showing 961-980 of 989 reviews
  • Rated 4 out of 5 stars

    Just Ok for the price.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice looking dishwasher but some of the features are just not necessary. Like the auto open feature once the cycle has finished.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Samsung dishwasher

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Actually this Dishwasher is eye-catching due the layout due can load lots of dishes and it contain adjustable rack that helps a lot. Basically, it’s extremely quiet during the cleaning process.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Samsung pleased

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Still pretty new but extremely happy with this dishwasher. Silent& cleans dishes very well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Dishwasher

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my dishwasher. Quiet holds a lot of dishes. Would recommend this product to anyone that wants a dishwasher.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the upgrades easy to use. Very conveint to be able to use my phone!!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent purchase, works well and looks very nice

    I would recommend this to a friend
  • Cons mentioned:
    Reliability

    Rated 1 out of 5 stars

    Horrible appliances at bb and very bad geek squad

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Horrible dishwasher. Bought only 11 months ago and broken. I buy 95% of my electronics from best buy with extended warranty etc. This is the second dishwasher that broke in 2 years. Bad luck and terrible quality from best buy. Looks like Samsung appliances are poor quality. Will never buy Samsung appliances again and definitely not from best buy. Geek squad and their extended warranty service let us down big time. Was supposed to be fixed close to 1.5 weeks ago.. still wait for some part…

    No, I would not recommend this to a friend
  • Cons mentioned:
    Door

    Rated 1 out of 5 stars

    New unit leaks

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Diswasher starting leaking 2 months. I didnt select the appliances, they werein a package with a new house build. Samsung dispatched a factory authorized tech. 9 visits,2 doorsreplaced and 2 door seals later, and it still leaks! Samsungs response is to send the tech out again to replace the door seal again! I am so over this, we just want a replacement. I am going to cut my losses and buy another brand. Beware of Samsung appliances, they are the worst!

    No, I would not recommend this to a friend
  • Cons mentioned:
    Reliability

    Rated 1 out of 5 stars

    Giant paperweight

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Stay away. We bought this dishwasher in November of 2023 directly from Samsung. Within 6 months it broke, power shut off and water drained on the floor. We had Samsung come out to fix it for us. Technician told us that the part that was broken was most likely damaged prior to delivery or while being delivered. The part that is broken is leaking water onto the electrical unit which caused it to turn off. Also told us that we couldn't have caused the issue. We can't even see the issue due to its location, they had to open a panel to see it. Samsung is not helping us out at all with it and decided that it is not covered by warranty. So we're out around $700 for it and just have a paperweight. So do not buy this if you do not want to take the chance of it breaking and having to deal with Samsung customer service.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Nice purchase

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good. Very happy with this purchase. Recommend this to a friend who purchased also. They are happy with the purchase also

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect match

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was a perfect match for the other appliances in the kitchen. The client is friendly. I would recommend it.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Small part broke fir storm and no one supported it

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

     We’ve had this bottle for about four years. It’s out of warranty. A part of the storm wash had started to leak  I had a tech come out and they said they cannot buy that part. It was a nylon washer  that sealed the tub at the storm wash .  it’s kind of a bummer to spend 750 bucls on a dishwasher and it not last five years. The technician suggested just coded with a silicone and don’t use the storm wash feature anymore.  I’ve gotten a few more months after doing that, but it still constantly having issues and does not clean as well. Will I buy another Sampson dishwasher probably every product in my house with Samsung and have no complaints but this dishwasher has been a he pain.  I am hoping it’s just a one off.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello there,

      We understand the importance of having a working dishwasher to keep our dishes clean. Let us assist you.

      To check the availability and compatibility of your dishwasher's parts, contact Samsung's official parts distributor for customers purchasing Samsung parts or accessories.

      Orders can be placed online at  www.samsungparts.com or by phone at 800-627-4368; hours of operation are 9:00 am – 6:30 pm EST, Monday – Friday.

      Should you need more assistance, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/Samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 
      3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us

      When you message us, please provide us with this reference number (1147116423) to help our team pull up your information.

      Have a great day.

      ^Camille Samsung

  • Pros mentioned:
    Cleaning performance

    Rated 2 out of 5 stars

    Not user friendly

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well but adjustable shelves make you choose if upper or lower shelves will be useful to you. Take your plates to the store and load this. I don't think you'll choose this model.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi, Dawg,

      Thank you very much for your observation of our dishwasher. Rest assured that we are working to improve our products and services with the help of your reviews.
       
      Have a great day,

      ^Camille Samsung

  • Cons mentioned:
    Reliability

    Rated 1 out of 5 stars

    DONT BUY SAMSUNG APPLIANCES

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Do not buy samsung appliances, I have owned a dishwasher and refrigerator for less than two years and having issues with both. Also bought range, washer and dryer, all play annoying chimes with no way to change it and don't look like they will last nearly as long as competitor appliances. Big mistake to buy Samsung appliances.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi Amanda,

      Thank you very much for your review on one of our products. Should you need support in the future, please don't hesitate to reach out to us at www.samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).

      Have a great day!

      -Ricardo Samsung

  • Cons mentioned:
    Reliability

    Rated 1 out of 5 stars

    Poor quality

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had this ftim Best buy fior less then a year. The seam split on on the outside of dishwasher and leaked leaked all over my kitchen floor. Dishwasher stopped working. Samsung sent over a repair guy to look at it. Repairmsn stares that he sees this happening all the time with these samsung dishwashers. Samsung did nothing to help with their inferior product. Did my research and purchasd a much better quality dishwasher. Do your research and stay away from samsung dishwashers.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi Dyson,

      Thank you for choosing Samsung for your dishwashing needs. We understand completely how this experience has affected you, and we are saddened that you no longer have the product. We would love to work with you in the future.

      Please visit www.Samsung.com or one of our partners to explore products that better fit your needs.

      Have a great day.

      -John Samsung

  • Rated 2 out of 5 stars

    Cheap price, crap performance.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Samsung dishwashers have a terrible and well deserved reputation from all major review sites. Here are the faults: they don't dry dishes well at all, the layout of the dishwasher racks are insanely inefficient. Yes, these are cheap diswashers, but seriously consider spending a bit more money if you're planning on living in your house more than a couple of years.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      We want you to have a better experience with your dishwasher, TimothyT. We are here to help you.

      We suggest referring to the resources below to address your dishwasher's performance. Please click the link and hyperlinks and watch the instructional video (available in some hyperlinks) for tips.

      Samsung dishwasher does not dry dishes:
      https://www.samsung.com/us/support/troubleshooting/TSG01001910/

      To maximize the performance of its racks, please refer to pages 14-15 under "Basic use of racks and Height adjustment":
      https://downloadcenter.samsung.com/content/UM/202407/20240725150612536/North_America_DW7000B_WEB_DW0005_English_240710.pdf

      Should you ever need more assistance, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      Please provide us with this reference number, 1147813552, to help our team pull up your information when you message us.

      Have a great day.

      -John Samsung

  • Rated 5 out of 5 stars

    In-depth cleaning

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great! Spends a lot of time making sure my dishes are perfect.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Must load water manually to use

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought this model a few years ago and it worked great for a couple of years. Now, the dishwasher acts "weird" and Samsung wants to charge me hundreds of dollars just to send someone out without a guarantee that they can fix it. The dishwasher, every few months, will go through the whole cycle and then display code SC at the end and the dishes are not clean. The water inlet is fine and the discharge line is working. But if I dump a bucket of water in the bottom, run it, and then dump another bucket of water in the bottom, the dishwasher starts cleaning dishes again.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello,

      We understand the inconvenience of dealing with a dishwasher displaying an error code and not cleaning the dishes. We're here to help.

      SC means "Drain error".

      Below is a troubleshooting link detailing the dishwasher error codes. Select "SC/SE" for the suggested troubleshooting steps. You may also check the attached hyperlink for helpful tips when the dishwasher can't drain.

      Samsung dishwasher is displaying an error code:
      https://www.samsung.com/us/support/troubleshooting/TSG01002074/

      We have a link with details to help you with the dishwasher that needs to clean the dishes correctly. Select the drop-down arrow that best describes your experience with the unit. We suggest checking the hyperlinks attached to it as they also contain helpful tips.

      Dishes are not clean after the dishwasher cycle:
      https://www.samsung.com/us/support/troubleshooting/TSG01000962/

      You may also refer to the user manual for other solutions when the dishes are not clean. Turn to pages 48-49.
      https://downloadcenter.samsung.com/content/UM/202407/20240725150612536/North_America_DW7000B_WEB_DW0005_English_240710.pdf

      Lastly, the links below will guide you about improving the dishwasher's cleaning performance and its cycles, settings, and options for reference. Please watch the video of the first link from the start until 1:25; the second link includes other resources about running a dishwasher cycle and loading the unit, which you may also check.

      Improve your dishwasher's cleaning performance:
      https://www.youtube.com/watch?v=bajCw_H-njg

      Samsung dishwasher cycles, options, and settings:
      https://www.samsung.com/us/support/answer/ANS00084182/

      If you have further questions or inquiries, these are the platforms that you can reach in the future:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us

      Please provide us with this reference number (1148273941) to help our team pull up your information when you message us.

      Thank you.

      -Angelica Samsung

  • Rated 5 out of 5 stars

    Works quite nicely

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent dishwasher made by Samsung sold by Best Buy Thank you

    I would recommend this to a friend
  • Cons mentioned:
    Reliability

    Rated 1 out of 5 stars

    Broke after year and half

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked fine until it didn’t. Broke after a year and a half. $350 estimate to repair, probably will move on and just get a new one (door also dented during delivery). Samsung customer service is also awful, FWIW. Avoid.

    No, I would not recommend this to a friend