Customer Ratings & Reviews
- Model:
- DW60R2014US
- SKU:
- 6363350
Rating by feature
- Cleaning Quality
Rating 3.9 out of 5 stars
- Dry Quality
Rating 3.7 out of 5 stars
- Cycle Options
Rating 3.8 out of 5 stars
Customers are saying
Customers consistently note the 24" Front Control Built-In Tub Dishwasher's quiet operation and excellent cleaning performance, including a hot dry cycle. The ADA compliance is appreciated by those needing it for specific countertop heights. However, some customers have mentioned that the dishwasher is smaller than standard sizes.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Size
Great for small families
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is very small! But works great. It was a downgrade from what I had before.
I would recommend this to a friend Fast delivery
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Miguel the delivery driver is the best I’ve had. He called with ETA. Made sure appliance was placed where I wanted it. Very friendly, helpful and efficient. Our area needs more delivery drivers like Miguel.
I would recommend this to a friend- Pros mentioned:Noise level
Nice machine
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice staff and I love the functionality and the low noise
I would recommend this to a friend - Pros mentioned:Noise level
Samsung Dishwasher
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent performance and low noise level. I highly recommend it.
I would recommend this to a friend Somewhat noisy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This dishwasher is nice but is somewhat loud when running
I would recommend this to a friend- Pros mentioned:Noise level
Dishwasher
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Beautiful dishwasher, does the job well and it is really quiet.
I would recommend this to a friend Samsung dishwasher
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have many Samsung products and love them all except this! The bottom fills up with water causing it to malfunction
No, I would not recommend this to a friendBrand response from Samsung
Posted .We all know that an excellent working dishwasher is everything, Cathy. Let's check possible remedies to avoid water buildup.
If the water doesn't pump out from the dishwasher, we recommend checking if the drain is clogged.
You may refer to these links and videos:
Samsung dishwasher is not draining: https://www.samsung.com/us/support/troubleshooting/TSG01001363/
How to reset your Samsung dishwasher: https://www.samsung.com/us/support/answer/ANS00087943/
Routine and deep clean your Samsung dishwasher: https://www.samsung.com/us/support/answer/ANS00076793/
Clean and care for your dishwasher: https://www.youtube.com/watch?v=rR_ivObG_Tc
Level your Samsung dishwasher: https://www.samsung.com/us/support/answer/ANS00080768/
The below link is the user manual for your model. Turn the pages 27-30 (Cleaning and care) and page 35 (Water won't pump out of the dishwasher) for reference: https://downloadcenter.samsung.com/content/UM/202103/20210317135208314/DW60R2014_DD81-02706A-01_EN-CFR-MES_210316.pdf
Should you need assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145725754, to help our team pull up your information.
Have a great day.
Melardo
Beautiful Dishwasher
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Plays a cute tune when starting and stopping dishes. Even at 52dBa, it still isn't considerably disruptive.
I would recommend this to a friendWould not recommend
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works okay, a bit small and the not very properly laid out so hard to make efficient use of space. and the wheels on inside racks pull out too easily, so it's a bit annoying when the whole rack comes out
No, I would not recommend this to a friendBrand response from Samsung
Posted .We aim to motivate you to find pleasure in washing the dishes. NateS. Let's go ahead and help you with your dishwasher.
Here are some recommendations to maximize its space. Click the link and hyperlinks and watch the instructional video for tips:
Learn the best way to load a Samsung dishwasher:
https://www.samsung.com/us/support/answer/ANS00062443/
Consider adjusting the height of the upper rack to accommodate larger-sized dishes on the lower rack. For details, please refer to page 19 of the user manual:
https://downloadcenter.samsung.com/content/UM/202103/20210317135208314/DW60R2014_DD81-02706A-01_EN-CFR-MES_210316.pdf
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1147071782, to help our team pull up your information when you message us.
Have a great day.
-John
Pretty bad
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The inside is small, maybe holds 10 dishes on the bottom and big glasses cannot fit on the top shelf. Doesn't dry the dishes.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi JenaP,
We want you to have the best experience with your dishwasher. We're here to help you.
We shared the manual link below for tips on loading your dishwasher efficiently. Please refer to pages 20-22.
User manual
https://downloadcenter.samsung.com/content/UM/202404/20240425143944288/DW60R2014_IB_DD81-02706A-02.pdf
We recommend consulting the resources listed below to help with your dishwasher that is not drying your dishes. Please check the hyperlinks for more information.
Samsung dishwasher does not dry dishes
https://www.samsung.com/us/support/troubleshooting/TSG01001910/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG)
Please provide us with this reference number (1150678007) when you message us so our team can retrieve your information.
Thank you.
-Kimberly
Dishwasher
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The dishwasher did not work!!! I am waiting on a replacement! I feel I need some reimbursement for waiting over a month to get it replaced!!! Or a better Samsung dishwasher for the same price!! Let me know, concerning this!!!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Soapie,
Thank you for bringing this to our attention.
We apologize for any inconvenience this may have caused you.
The experience is not what we expect from our customers.
to help you with your concern,
Here's the warranty information for your product
https://downloadcenter.samsung.com/content/UM/202103/20210317135208314/DW60R2014_DD81-02706A-01_EN-CFR-MES_210316.pdf
page 38
In case you need to purchase dishwasher parts you may check this link
https://www.samsungparts.com/Default.aspx
For immediate resolution with regards to your issue, you may reach us via the following links.
Reference number:
1144520798
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you for choosing Samsung,
^Ross
Dont purchase
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If I could give it negative stars I would . I has been broken sense It was installed. I have had a repair person out 2 times to attempt to fix it. It is leaking still! JUNK!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .We all know a working dishwasher is needed to clean your dishes, TimothyM. Let's go ahead and check what caused the leak.
A visibly leaking dishwasher can be troublesome, and you may need help fixing it. An installation issue, for instance, will require you to inspect the drain hose, water supply hose, and leveling legs if the leak is severe. Please check these links for details.
Samsung dishwasher is leaking
https://www.samsung.com/us/support/troubleshooting/TSG01001021/
Leveling the dishwasher is just one step of the installation, but it's an important one. Proper leveling will help to prevent leaks and other performance issues. For best results, the dishwasher needs to be leveled both vertically and horizontally. Please check this link for details.
Level your Samsung dishwasher
https://www.samsung.com/us/support/answer/ANS00080768/
We recommend you use the correct detergent to get the best performance out of your dishwasher. It's important to use the correct detergent and rinse aid. Please check this link for details.
How to use dishwasher detergent and rinse aid in your Samsung dishwasher
https://www.samsung.com/us/support/answer/ANS00066253/
I have also shared the video guide to ensure your dishwasher is installed correctly.
How to install your dishwasher | Samsung US
https://www.youtube.com/watch?app=desktop&v=-uPbp-zAM-k
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1145450494) to help our team pull up your information.
Thank you for being a valued customer of Samsung. Have a great day.
^Camille
Supervisor
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not happy with the product or customer service nobody knows their job
No, I would not recommend this to a friendBrand response from Samsung
Posted .We want to inquire further about your overall experience with the refrigerator and are here to assist you as soon as possible, RosaT.
We suggest contacting us via the options below to speak with a live representative for further assistance with the unit.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
Love it!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice and quiet, recommend this unit. This dishwasher is made for an older kitchen with counters that are lower
I would recommend this to a friendSmall But Good
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Small inside but does a good job. Took some time getting used to positioning dishes and glasses.
I would recommend this to a friendMiss
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great looking dishwasher. I wish the dry function is little stronger.
I would recommend this to a friendProduct
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product. Love Samsung. Products were delivered by a great team.
I would recommend this to a friendDon’t order on ohone
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t order by phone, after 8 calls, no dishwasher located. They charged my credit card anyway Cancelled order
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
We understand how unsatisfactory this experience is. Don't hesitate to contact our Best Buy Customer Service department at (888) 237-8289 for further assistance. They are available 24 hours a day. They can answer your question or transfer you to your local store to give feedback about your overall experience with this transaction.
Have a great day.
-John
Clean and Sleek
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this sleek dishwasher. I purchased this for my rental property and it is great and very sleek.
I would recommend this to a friendInstalling new Samsung Dishwasher .
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Installers were quick and efficient. great job! thank you
I would recommend this to a friend