Customer Ratings & Reviews
- Model:
- DW80R2031UB/AA
- SKU:
- 6428648
Rating by feature
- Cleaning Quality
Rating 4.4 out of 5 stars
- Dry Quality
Rating 4.0 out of 5 stars
- Cycle Options
Rating 4.3 out of 5 stars
Customers are saying
Customers are positive about the cleaning performance, quiet operation, and ease of use of this dishwasher, frequently praising its value for the price. However, some customers express concerns regarding the long-term reliability and the design of the racks. A few also mention issues with fingerprint smudging and drainage. While many appreciate its attractive appearance, some wish it had fingerprint resistant stainless steel.
This summary was generated by AI based on customer reviews.
Samsung sucks
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Samsung is the worst. I had to buy a new dishwasher after 4 months then the exchange took 2 months and now the new dishwasher is having issues. NEVER BUY SAMSUNG appliances.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are needing assistance with your Samsung Dishwasher and realize your experience has been less than ideal. I would love the opportunity to change that. Please contact us at your earliest convenience via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1142999859. We thank you for being a part of the Samsung family. ^Brad
Great washer for price
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looks great and price great...thats all i can say as it was put in a rehab home we did
I would recommend this to a friendHonest review of a poor machine.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.What a horrible, useless, poor design machine. This item from day 1 worked when it wanted- floods frequently. Thank the lord I got insurance on this machine to get it replaced.
No, I would not recommend this to a friendScammed a totaltech member
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Instalation crew showed up, nvr took off truck, walked in house said yeah, we cant install this and left with my dishwasher
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
We appreciate you letting us know about your experience with the installation team.
To better assist you, please get in touch with our Best Buy customer service department at (888) 237-8289. Call 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific inquiry.
Thank you!
-Angelica
Dont waist your time buying .
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Drying part does not work properly, dishes come out wet . Dishwasher was return for a Maytag dishwasher.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Good day, MarlonB.
We appreciate you leaving a review of this appliance.
If you require further assistance in the future, please do not hesitate to reach us through the channels listed below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Have a wonderful day!
—Vannesa
Horrible experience
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Samgsung has not fix it based on the warranty Horrible experience. I’m looking into legal assistance.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi ArmandoC,
We are joyful to help with what arises with your Samsung dishwasher.
It would be awesome if you could give us just a few more details, and we would like to see how we could assist.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145781976, to help our team pull up your information.
Have a great day.
Melardo
Don’t buy exclamation! Stay away from this.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was a piece of crap it leaked it had all kinds of issues two times the repair guy had to come out and it still didn’t work!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Daddydic122,
Thank you for your feedback. We are saddened to know that this has happened to you. What you have gone through is not the experience we want for our customers. Your feedback helps us understand where we can take steps to improve our product and service.
I have shared a Samsung link below that can help address your concerns with the dishwasher.
Samsung dishwasher is leaking:
https://www.samsung.com/us/support/troubleshooting/TSG01001021/
Your dishwasher is warranted by SAMSUNG against manufacturing defects in materials or workmanship for the limited warranty period, starting from the date of original purchase, of:
One (1) year parts and labor
Please click on the link for complete details of warranty coverage.
https://www.samsung.com/us/support/service/warranty/DW80R2031US/AA
Please feel free to communicate with us through the channels below if you have additional questions.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number: 1144780421
Leo
Good Dishwasher
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good dishwasher. Washes dishes really well. Dishes is what it washes and it does it well.
I would recommend this to a friendDishwasher sucks
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The dishwasher has broken twice in a month in under a year from they say of purchase. Samsung and Best Buy have not honored the warranty or the money spent on this dishwasher
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello! If you'd like, you can reference ticket number 1142510651, and contact me through either Facebook Messenger: http://m.me/samsungsupport; or Twitter: https://twitter.com/messages/compose?recipient_id=18768513. I can look over your account information and determine what options we can provide. ^Jecca
Unhappy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not happy not satisfied I got charged for something that should’ve got done when it was in stalled
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
To better assist you with this issue, please contact our Best Buy customer service department at (888) 237-8289. Call 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific inquiry.
Thank you!
—Vannesa
N/A can’t honestly say I don’t have product.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Since the purchase as of date I still don’t have a dishwasher 2 have been delivered, both damaged goods. Waiting now for my 3rd and that seems to be a problematic task.
No, I would not recommend this to a friendNice Dishwasher!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice Samsung dishwasher with a good price. Hopefully, it will last long!
I would recommend this to a friendFirst one damaged....Second one does not work!!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The dishwashers was delivered and does not work and NO ONE from Best Buy has contacted me to repair or replace!!! Overall rating is ZERO
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers.
To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day.
Your reference number 1144548289.
-Noraina
Terrible!!
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible. Stay away from this dishwasher. Never dries the dishes or cleans them properly.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Jrokk22! Thank you for your feedback . I understand you have concerns Regarding your unit drying and cleaning the dishes. Well I have provided two link to 1st assist with drying and then cleaning.
(http://www.samsung.com/us/support/troubleshooting/TSG01001910/) and (http://www.samsung.com/us/support/troubleshooting/TSG01000962/)
Thanks so much for being the best part of Samsung.^Nic
broken-does not dry dishes
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.they delivered it august 20th and dishwasher does not dry dishes....leaves them soaking wet. called the tech support and they are replacing it
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there! Thank you for taking the time to leave your feedback. I understand that your dishwasher was not drying your dishes and is now being replaced.
Please know that if you ever need assistance with your Samsung unit we can be reached via any of the following:
Facebook Messenger: http://m.me/samsungsupport or
Twitter: https://twitter.com/messages/compose?recipient_id=18768513 referencing ticket number: 1143667886
Thank you for choosing Samsung. ^Nic
In love with it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best dish washer the price is very good makes my kitchen to look good.
I would recommend this to a friendSo far, so good.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It looks good so far. I will update after I have gotten to use it for a while.
I would recommend this to a friendHorrible Install
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Installed twice and it still does not work. No one for Best Buy reached out to me to assist with fixing this issue.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi LaTasha,
We appreciate your time in reaching out to us and we are glad that you purchased and chose our product. We apologize for the inconvenience of the Samsung dishwasher installation. We will surely notate this feedback for better products in the future.
For future reference, I highly recommend clicking these links for a basic troubleshooting guide:
https://www.samsung.com/us/support/search/?query=dishwasher&referrerPageUrl=https://www.samsung.com/us/support/
The dishwasher doesn't turn on:
https://www.samsung.com/us/support/troubleshooting/TSG01001914/
Link for product installation specifications:
https://image-us.samsung.com/SamsungUS/home/home-appliances/dishwasher/11042020/DW80R2031_V5.pdf
Please click the link for the user manual for setting up the Samsung dishwasher: See pages 6 to 17.
https://downloadcenter.samsung.com/content/UM/202103/20210324134425251/MANUAL_USERS_DD81-02157B-01.pdf
The best way to load the dishwasher:
https://www.samsung.com/us/support/answer/ANS00062443/
You may check this link for future reference to reduce unnecessary repairs over the dishwasher's lifetime.
https://www.samsung.com/us/support/answer/ANS00076793/
Dishwasher cycles, options, and settings:
https://www.samsung.com/us/support/answer/ANS00084182/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/DW80R2031US/AA
If you continue to get this kind of problem, please reach us with the following options so that we can further assist you with options.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144551861
Thank you for choosing Samsung. Have a great day.
-Trisha-
Dishwasher
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best dishwasher Very clean and shine I 100% recommended For anyone
I would recommend this to a friendLess than a year ! Common issue.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Less than in a year normal light is blinking and I searched on the internet - it is leaking issue and it was common issue for this dishwasher,
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are experiencing issues with your Samsung Dishwasher. You stated that your appliance was less than a year old. I would love the opportunity to chat and see when we could get a certified Samsung Technician scheduled to resolve your issue. Please contact us at your earliest convenience via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1142599294. We thank you for being a part of our growing Samsung family. ^Brad