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Customer Ratings & Reviews

Customer reviews

Rating 4.1 out of 5 stars with 2290 reviews

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Rating by feature

  • Cleaning Quality

    Rating 4.4 out of 5 stars

  • Dry Quality

    Rating 4.0 out of 5 stars

  • Cycle Options

    Rating 4.3 out of 5 stars

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Cons mentioned filter

79%would recommend to a friend

Customers are saying

Customers are positive about the cleaning performance, quiet operation, and ease of use of this dishwasher, frequently praising its value for the price. However, some customers express concerns regarding the long-term reliability and the design of the racks. A few also mention issues with fingerprint smudging and drainage. While many appreciate its attractive appearance, some wish it had fingerprint resistant stainless steel.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 65 Showing 1,281-1,300 of 2,290 reviews
  • Cons mentioned:
    Reliability

    Rated 1 out of 5 stars

    1 1/2 old and it went

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I thought it was the drain pimp so replaced it. That wasnt it so now trying the leak sensor but even it that is the case its 18 months old and shouldn’t have any problems! If its not the leak switch its the control pnel and tjats around 300$. I paid 400$ so why would put that kind of money i to it

    No, I would not recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Love this product.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is such a great product. So quiet and efficient.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good dishwasher

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    only reason I gave it a 4 out of 5 was because the buttons don't have that "button" feel - works fine otherwise

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Doesn’t dry

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This dishwasher does a good job of washing but it literally doesn’t dry the dishes. Huge flaw on Samsungs part. Once the dishes are done I have to leave it open for about an hour so they will dry before I can put them away. We had an old Whirlpool dishwasher before this one and never had a problem. I would suggest looking for a different dishwasher because it is quite annoying having soaking wet dishes.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      I'd like to help with this, Anicole! I have this link (https://bit.ly/34WmpG7) that I believe will be useful. It has steps you can take to ensure your dishes get as dry as possible. ^Jecca Samsung

  • Cons mentioned:
    Drainage, Reliability

    Rated 1 out of 5 stars

    Look elsewhere

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Doesn't clean, Doesn't dry, Doesn't drain - always water puddled inside and now it started leaking on the outside on my kitchen floor. Only had this dishwasher for 18 months!!!

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello there! I understand that you are disappointed that your dishwasher is not cleaning, drying, or draining along with leaking. We would like to apologize for the inconvenience you have experienced so far. Please know that we hear your concerns and would like to provide a few links to help rectify the concern.

      Cleaning concern: (http://www.samsung.com/us/support/troubleshooting/TSG01000962/)

      Drying concern: (https://www.samsung.com/us/support/troubleshooting/TSG01001910/)

      Draining concern:
      (www.samsung.com/us/support/troubleshooting/TSG01001363/)

      Leaking concern:
      ( http://www.samsung.com/us/support/troubleshooting/TSG01001021/)

      If you find that this information is not helpful regarding your concerns, please feel free to reach out to us via any of the following:
      1. Facebook Messenger:  http://m.me/samsungsupport
      2. Twitter:  https://twitter.com/messages/compose?recipient_id=18768513
      Please use the following ticket number for your reference: 1143867924
      Thank you for choosing Samsung. ^Nic Samsung

  • Rated 5 out of 5 stars

    Best Diswasher

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Samsung appliances have proven to be well made and very reliable. This dishwasher is quiet and cleans very well. Matches all my other Samsung kitchen appliances.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 3 out of 5 stars

    Very quiet

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is much quieter than the machine it replaced. Slots for plates should be wider.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there,
      Congratulations on your new Samsung Dishwasher. I am glad that you enjoy the quietness of our unit. Thank you for choosing Samsung. ^Brad Samsung

  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    So far so goos

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washer is exactly what I would expect for the money.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    nice dishwasher

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like this dishwasher. Looks great and works well.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Makes easy!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it makes my work more easy Match perfect in my kitchen

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    CY

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is working great and all my appliances are Sumsung.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Very reliable

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice dishwasher , it was very easy to install

    I would recommend this to a friend
  • Pros mentioned:
    Appearance

    Rated 5 out of 5 stars

    Beautiful dishwasher

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great modern sleek look to compliment the kitchen Looks great

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Dishwasher

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty good dishwasher. Only complaint is that it was not very easy to install, but job was still done.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Dish washer

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really nice dish washer works really good no problems yet

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 3 out of 5 stars

    Don’t buy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cleans dishes well. Doesn’t dry dishes at all. I wouldn’t buy again.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there Brian, I realize that you have some concerns with your dishes not being dry in your Samsung Dishwasher at the end of the cycle and know that can be aggravating. I would like to offer some assistance in ensure of the best results. See link below:
      https://www.samsung.com/us/support/troubleshooting/TSG01001910/
      If you need any assistance, please reach out to us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143569339. We would like to thank you for choosing Samsung in your home. ^Brad Samsung

  • Pros mentioned:
    Noise level

    Rated 3 out of 5 stars

    Sensor

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Keep having sensor issues. Other than that, it runs almost silent.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello Jeff! Thank you for taking the time to leave your feedback. I understand that you have concerns with the sensors and we would like to help you as much as we can. At your earliest convenience, contact us via any of the following:
      Facebook Messenger:  http://m.me/samsungsupport or
      Twitter:  https://twitter.com/messages/compose?recipient_id=18768513 using ticket number: 1143640586

      Thank you for choosing Samsung. ^Nic Samsung

  • Rated 2 out of 5 stars

    Look no further if you enjoy hand drying!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pros- Attractive unit stylish exterior until finger prints accumulate. Interior is above average quality and very functional. Quiet. Cleaned dishes well. Peace of mind with leak detector. Cons- After a few days of following directions the dishes were dripping wet after every cycle. Read the reviews again seeing others with the same experience lead to calling Best Buy to request a refund but ended up grading to a Whirlpool model that had much more positive reviews. This was my first time dealing with Best Buy Customer service. They went above and beyond my expectations to resolve the issue with my replacement difference paid for on the phone and without me asking the CS rep set up delivery for my replacement that came in today and driver took the machine that didn't dry back to the store. Our vintage looking dishwasher that was maybe 25 or more years old washed and dried so I never would have thought a 2020 model would not be able to do the basics. Our Samsung Washer and Dryer is still fully functional years later. I really wanted to like this machine but it's a no for me dawg.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Good value

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall, this dishwasher is a great value. The door hinge is a little sloppy but it doesn't leak.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello Archie! We are happy to hear that your unit is working good for you . Thank you for your support and for choosing Samsung. ^Nic Samsung

  • Rated 4 out of 5 stars

    Dishwasher

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Need to wash dishes before putting in the dishwasher. I run it to sanitize.

    I would recommend this to a friend