Customer Ratings & Reviews
- Model:
- DW80R2031UG
- SKU:
- 12505690
Rating by feature
- Cleaning Quality
Rating 4.4 out of 5 stars
- Dry Quality
Rating 4.0 out of 5 stars
- Cycle Options
Rating 4.3 out of 5 stars
to a friend
Great buy I love it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great buy I love it. It completes my kitchen! Just what I needed.
I would recommend this to a friendSamsung dishwasher
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s ok for the price, it works well, just doesn’t do great on drying.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello BestBuyCustomer! Thank you for your review. We are sorry that your unit is not meeting your drying expectations. Please know that we hear your concerns and I have provided a link that will help rectify your concern. (https://www.samsung.com/us/support/troubleshooting/TSG01001910/)
If you find that this information is not helpful regarding your concerns, please feel free to reach out to us via any of the following:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Please use the following ticket number for your reference: 1144027041
Thank you for choosing Samsung. ^Nic
Avoid...
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I thought I was getting a quality Samsung product. I was wrong. Firstly, the machine I got had a dented front cover, so I had to have it replaced. About 5 months in a pump broke on it, causing a leak. Thankfully the Samsung warranty covered the costs, but it took several call-outs to figure out the problem. Since then, the dishwasher runs fine, though dishes are always soaking wet after washing, even with heated dry (despite use of rinse aid). The front outside cover of the machine spots easily. I realize this machine was on the lower end of the price scale, but I expected better. Prior to this I had a 10 year old Frigidaire model that worked way better than this.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there.
We want our customers to have the best cleaning and drying experience. Let's provide some tips and tricks on cleaning and drying the dishwasher.
Most Samsung dishwashers use condensing dry technology. This means that the water gets really hot and turns into steam, and then when things cool down again, the water droplets form. Please see these links for details.
Samsung dishwasher does not dry dishes
https://www.samsung.com/us/support/troubleshooting/TSG01001910/
Improve your dishwasher's cleaning and drying performance.
https://www.youtube.com/watch?v=bajCw_H-njg
Properly loading the dishwasher can help you have clean and dry dishes. Please see this link for details.
Learn the best way to load a Samsung dishwasher
https://www.samsung.com/us/support/answer/ANS00062443/
To get the best performance out of your dishwasher, it's important to use the correct detergent and rinse aid. With the proper care, your dishes will come out sparkling after every wash. Please check this link for details.
How to use dishwasher detergent and rinse aid in your Samsung dishwasher
https://www.samsung.com/us/support/answer/ANS00066253/
Since your dishwasher's job is to clean, it's easy to forget it has its own cleaning needs. But proper cleaning is an important part of dishwasher maintenance. Please check these links for details.
Routine and deep clean your Samsung dishwasher
https://www.samsung.com/us/support/answer/ANS00076793/
Clean and care for your dishwasher | Samsung US
https://www.youtube.com/watch?v=rR_ivObG_Tc
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1145490872) to help our team pull up your information.
Thank you for being a valued customer of Samsung. Have a great day.
^Camille
Samsung Dishwasher
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The dishwasher works just fine. No issues at all with it
I would recommend this to a friendDishwasher
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Enjoying my new dishwasher, Came earlier than expected!
I would recommend this to a friendDishwasher is great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought a package of four and love every piece of appliances
I would recommend this to a friendGreat Dishwasher.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This Dishwasher is gorgeous and easy to use. We are happy with it.
I would recommend this to a friendGreat dishwasher for the price
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just bought but so far it looks and works good especially for the price.
I would recommend this to a friendBought for a rent house
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this for a rent house. I have not heard any complaints.
I would recommend this to a friendPerfect Dishwasher
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Thank you! Love it so much, works great! Looks sharp as well.
I would recommend this to a friendVery quiet
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good user friendly. But it doesn’t have Wifi so you can’t connect
I would recommend this to a friendBrand response from Samsung
Posted .Thank you for sharing your experience with us. We're pleased to hear that you're enjoying this dishwasher. ^Lo
Excellent value for the money. The stainless looks
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent value for the money. The stainless looks fantastic!
I would recommend this to a friendDrying issues
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does not dry the dishes well, unsure if that is a manufacture defect or normal.
I would recommend this to a friendBrand response from Samsung
Posted .Hi there Lrp2018, I would like to congratulate you on your new purchase of your Samsung Dishwasher. I understand you are having some concerns with your dishes not coming out dry and I would like to offer some assistance to ensure you are getting the best performance. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01001910/
If you need any assistance, please do not hesitate to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513).
Please reference ticket number 1143365076. We thank you for being the choice for your kitchen needs. ^Brad
seams great, looks really nice
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.seams great and roomy. looks very nice especially for this price point
I would recommend this to a friendSmall machine awesome installation team
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good, this machine is small , keeps less plates , wish I would have gone for bigger size . Delivery was awesome , he installed everything
I would recommend this to a friendExcellent Product!!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Samsung always make excellent products, quality is the best.
I would recommend this to a friendVery happy with my purchase.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product. Great price. Delivery was quick and on time.
I would recommend this to a friendMoist Dishwasher
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There’s a lot of moisture in the dishwasher after the cycle ends.
I would recommend this to a friendBrand response from Samsung
Posted .Hi Vick.
We really appreciate you taking the time to share your experience. I understand how important it is for you to have your dishes to be dried properly. To help you with this, I am providing this link to guide you on the issue.
Samsung dishwasher does not dry dishes:
https://www.samsung.com/us/support/troubleshooting/TSG01001910/
Samsung dishwasher cycles, options, and settings:
https://www.samsung.com/us/support/answer/ANS00084182/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for being a valued customer of Samsung. Have a great day.
Reference Ticket Number:1144142244
^Camille
Great deal
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works well only wish it would have come with a power cord
I would recommend this to a friendNeed to buy the installation kits
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn’t come with the elbow, you have to bou the installation kits if you want to install it yourself.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Rich,
Thank you for bringing this to our attention.
I'm so sorry for having some problems with your
Samsung - 24" Top Control Built-In Dishwasher - Stainless steel
We apologize for any inconvenience this may have caused you.
The experience is not what we expect from our customers.
To troubleshoot your concern here are links that might help you.
Installation Guide
https://downloadcenter.samsung.com/content/EM/202104/20210402143005806/DD81-02158B-01_Install_DW80R2031U.pdf
User Manual
https://downloadcenter.samsung.com/content/UM/202103/20210324134425251/MANUAL_USERS_DD81-02157B-01.pdf
In case you have any other concerns you may reach us via the following options.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Reference number:
1144522140
Thank you for choosing Samsung.
^Ross