Customer Ratings & Reviews
- Model:
- DW80R2031UG
- SKU:
- 6450805
Rating by feature
- Cleaning Quality
Rating 4.4 out of 5 stars
- Dry Quality
Rating 4.0 out of 5 stars
- Cycle Options
Rating 4.3 out of 5 stars
Customers are saying
Customers recognize the 24" Top Control Built-In Dishwasher's excellent cleaning performance and quiet operation as major strengths. Many appreciate its ease of use, stylish appearance, and good value for the price. Positive feedback also highlights the dishwasher's spacious capacity and fingerprint-resistant finish. While some found the interior size slightly smaller than expected, the overwhelmingly positive reviews point to a highly-rated appliance.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Cleaning performance, Ease of use
Great product
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great product easy to install and dishes super clean
I would recommend this to a friend Works flawlessly for about a year
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.With affordable price, sleek, simple design this would have earned a much higher rating but its leaking after 3 years of well maintained service. Be sure to calculate extended warranty and or repairs if you plan to employ for longer than my ownership at the time of writing. P.S.- I've had to replace oring on drain pump annually. Its more significant this time, not solved yet.
No, I would not recommend this to a friendBrand response from Samsung
Posted .JamesM, we want to ensure your dishwasher gives you the best possible results.
If you are experiencing water leaks, you can resolve the issue by clicking the link below. The instructions and hyperlinks will guide you through the process and help you understand and fix the problem.
Dishwasher leaks
https://www.samsung.com/us/support/troubleshooting/TSG01001021/#dishwasher-is-visibly-leaking
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146035272) to help our team pull up your information.
Have a great day.
^Camille
- Pros mentioned:Cleaning performance, Ease of use
Dishwasher
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Quiet running, cleans very well, Easy to use, very clean look.
I would recommend this to a friend This is a replacement of the same item I had befor
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I replaced the same item with this one hopefully this machine does not break down like the other one that I had for less than a year. The problem with the same other machine was that water used t seal to the moter and stop working
No, I would not recommend this to a friend- Pros mentioned:Cleaning performance
Good Dishwasher
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great dishwasher. It washes and drys dishes better than the older more expensive model. Please note that during the initial 1-3 wash cycles the dishes might not dry well as the dishwasher appears to have some sort of protective coating from the factory, but by the third wash it drys well.
I would recommend this to a friend Get extended warranty..
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worked for a while but after the 3 years were up, it started having issues running its cycle. Service guy (was great) told me it would most likely ne ~$400 if any repairs had to be made, the dishwasher cost $450. You get what you pay for. Now I'm buying a more expensive dishwasher 3 years later
No, I would not recommend this to a friendBottom rack areas melts and exposed metal rusts
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This dishwasher works really well, but after a few years, the bottom rack has areas that melted so the exposed metal is rusted. I don’t know if they sell replacement racks.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We know how you feel about what occurs with the dishwasher rack, JulieT.
We suggest contacting us via the options below to speak with a live representative should you need further assistance with the rack replacement.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
- Pros mentioned:Cleaning performance
It was a leaker but the tray saved the floor
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had this dw 2 years. Got the leak signal flasher. removed from cabinet and surveyed. Thought fixed. Loose mount screw on rack slide. Nope. Removed again. Couldn't find leak. Reinstall. Leak signal again. Removed again. Finally found a leak in water valve. Made very cheap. Ordered one..75 bucks later installed. No leak. Washes clean but poor quality control. Lowes btw.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Montanadadrepaired! Thank you for your feedback. I understand that you have concerns with your leaking however you have repaired the leaking issue. Below I have provided a link that will help address the concern. (http://www.samsung.com/us/support/troubleshooting/TSG01001021/)
If you need further assistance, please feel free to reach out to us via any of the following using the ticket number: 1143919260
Facebook Messenger: http://m.me/samsungsupport or
Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Thank you for being the best part of Samsung. ^Nic
- Pros mentioned:Cleaning performance
New kitchen addition
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Vert happy with this purchase. Fits right into my kitchen and does a proficient job vleaning the dishes. Doesn't leave spots on my glasses like my last dishwasher.
I would recommend this to a friend - Pros mentioned:Cleaning performance
Samsung dishwasher
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I really like this dishwasher, exceeds my expectations
I would recommend this to a friend DO NOT BUY
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this dishwasher in 2020 and now in 2024 both the upper and lower racks are rusted and loosing pegs left and right. A replacement rack.costs $163. Ridiculous!!! I love my other Samsung appliances, but this one is a complete disaster. Look it up online, lots of folks with my same issue and many others. DO NOT BUY.
No, I would not recommend this to a friend- Pros mentioned:Appearance
Looks great and washes well
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We got this about a year ago. Overall machine washes well and looks very nice. The dishes do come out very hot but not 100% dry. The biggest con is that it takes forever. I would say nornal wash is about 3+ hours.
I would recommend this to a friendBrand response from Samsung
Posted .Hi There.
Thank you for your review. We appreciate your review of the experience with your dishwasher drying performance.
Here is a link to "Samsung Dishwasher does not Dry Dishes": https://www.samsung.com/us/support/troubleshooting/TSG01001910/
I also shared this video about "Improve your Dishwasher's Cleaning and Drying Performance": https://www.youtube.com/watch?v=bajCw_H-njg
You may also refer to this link about "Samsung Dishwasher Cycle takes a Long Time to Finish": https://www.samsung.com/us/support/troubleshooting/TSG01001909/
The below link is the user manual for your model. Turn to page 7 about Heated Dry: https://downloadcenter.samsung.com/content/UM/202103/20210324134425251/MANUAL_USERS_DD81-02157B-01.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this number (1144943412), which will help our team pull up your information.
Have a great day.
Melardo
- Pros mentioned:Noise level
Samsung dishwasher
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Runs fantastic super quietly. Great quality for the price would buy again.
I would recommend this to a friend - Pros mentioned:Ease of use
Open box special
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very special purchase. Easy acquisition. Convenient.
I would recommend this to a friend KIDD219
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Delivery on time, setup great and follow up professional great!!
I would recommend this to a friend- Pros mentioned:Cleaning performance
review
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.it is very good. i really like the way it washes my dishes
I would recommend this to a friend - Pros mentioned:Cleaning performance
Clean as a Whistle
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So happy to have a dishwasher has effectiveness and able to take care of all my beautiful dishes, pots, etc.
I would recommend this to a friend - Pros mentioned:Cleaning performance
Sensors suck
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This unit does a great job when it works. Unfortunately, it rarely works. We installed this ourselves and the first time we used it, it threw a code that there was a leak. We pulled it out, checked all of the connections, everything was dry, no leak anywhere. We called Samsung and they had us reset it by unplugging it for 30 seconds. It's hardwired, so we had to turn off power at the breaker. It solved the issue for 1 or 2 washes and then we got a new code. It was overheating. We stopped it and let it cool down, then retried the load. Leak sensor went off again, so we had to reset at the breaker again. We waited a couple days and tried again, and the same thing happened. First the overheat sensor code, then the leak sensor code. That was only the second or third load of dishes we had placed in the machine and we tried to wash it 4 times unsuccessfully. We haven't even had this unit for two weeks! Samsung is sending out a technician next week to replace the sensors. I'm honestly wondering whether it is worth it to let them try to fix it, or if we should just return it now.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Heather!
Thank you for reaching out to us. I see you have some concerns with the Samsung - 24" Top Control Built-In Dishwasher - Stainless steel. I sincerely apologize for the inconvenience if your Samsung Dishwasher has an error message. The experience is not what we expect from our customers. Your feedback helps to understand where we can take steps to improve our product and service.
Here is a link to "Samsung Dishwasher is Displaying an Error Code": https://www.samsung.com/us/support/troubleshooting/TSG01002074/.
You may also refer to the user manual information codes on page 26: https://downloadcenter.samsung.com/content/UM/202103/20210324134425251/MANUAL_USERS_DD81-02157B-01.pdf.
I also shared the link about the warranty information of your Samsung Dishwasher: https://www.samsung.com/us/support/service/warranty/DW80R2031US/AA.
Your Samsung Dishwasher is warranted by SAMSUNG against manufacturing defects in materials or workmanship for the limited warranty period, starting from the date of original purchase, of:
One (1) year parts and labor.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144686340
Have a great day.
Melardo
Samsung Dishwasher
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Quiet dishwasher and dries well, I have seen other reviews complaining about not drying good. You must use rinse aid to get dishes to dry properly and use the heated dry cycle.
I would recommend this to a friendBrand response from Samsung
Posted .Hello Bryan! We appreciate you taking the time to share your feedback. We are happy to know that this unit is meeting your expectations and we thank you for being a valued Samsung customer. ^Nic
- Pros mentioned:Noise level
Upgrade look!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love the look in my kitchen! Quiet operation! Im hapy
I would recommend this to a friend