Customer Ratings & Reviews
- Model:
- DW80R2031US
- SKU:
- 6336699
Rating by feature
- Cleaning Quality
Rating 4.4 out of 5 stars
- Dry Quality
Rating 4.0 out of 5 stars
- Cycle Options
Rating 4.3 out of 5 stars
Customers are saying
Customers are positive about the cleaning performance, quiet operation, and ease of use of this dishwasher, frequently praising its value for the price. However, some customers express concerns regarding the long-term reliability and the design of the racks. A few also mention issues with fingerprint smudging and drainage. While many appreciate its attractive appearance, some wish it had fingerprint resistant stainless steel.
This summary was generated by AI based on customer reviews.
Dishwasher
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am very happy with the service in the store and delivery and with my new dishwasher
I would recommend this to a friendDoes the job
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Clean look with no complaints I only wish it came in the easy care stainless
I would recommend this to a friendBrand response from Samsung
Posted .Hello Amazed! We are happy to hear that the dishwasher is doing its job. Thank you for choosing Samsung. ^Nic
DISHWASHER
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.MY HUSBAND IS A BUILDER WE HAVE BEEN USING THIS PRODUCT OVER AND OVER. CUSTOMERS LOVE IT.
I would recommend this to a friendWorks great. Clean dishes
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Replaced a base model dishwasher with this one. Very pleased with the additional bells and whistles.
I would recommend this to a friendMachine wash
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sleek design very nice and modern delivered fast and easy
I would recommend this to a friendLong cycle but worth it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Washes well, long cycles, water pools at bottom so heat dry doesn’t make much difference
I would recommend this to a friendFeels cheap, Works great so far.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This dishwasher works great so far, and looks great too. However, the plastic adjustable feet don't stay in position properly, and I worry they will break. The door doesn't have a metal latch either which definitely worries me for the long-term Also, even for a stainless finish, it REALLY gets ugly quick. You will need to polish it constantly.
I would recommend this to a friendBrand response from Samsung
Posted .Thank you so much, Zachary, for sharing your experience with this dishwasher. Your feedback is very important to us. ^Jecca
So good, so fat
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Still working out the rack configuration, but so good, so far. Operation is flawless.
I would recommend this to a friendJust Waiting
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Can't really review this item. It was ordered February 5, delivered on March 9th and is non-operating. Tech support said that they will have another one installed on April 12th.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We appreciate the review on one of our Samsung dishwashers, SteveV!
Should you need support, please don't hesitate to contact us at www.Samsung.com or by calling 1-800-726-7864 (1-800-SAMSUNG).
Thank you!
-Angelica
Samsung dishwasher
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s all good... not to be rude, but I have other things to do besides this survey
I would recommend this to a friendNot what i expected from Samsung
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It has an unusual layout to the racks, limiting dish placement. Its louder than expected based on specs and compared to Whirlpool of same noise rating. Installation instruction are vague. For the pricepoint to get ‘stainless’ its still a decent machine.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thank you so much for taking the time to leave us a review, ColonelK. Let us show you how to improve a dishwasher's performance.
To adjust your racks based on your preference, please refer to page 13 of the user manual:
https://downloadcenter.samsung.com/content/UM/202103/20210324134425251/MANUAL_USERS_DD81-02157B-01.pdf
Other resources for learning how to load your dishwasher can be found at the following links:
https://www.youtube.com/watch?v=ZNbla-A9LOQ
https://www.samsung.com/us/support/answer/ANS00062443/
Loud or unusual noises indicate that action is needed, however, this guide will cover the steps that may help you avoid service:
https://youtu.be/UCU1FVp06MQ
https://www.samsung.com/us/support/troubleshooting/TSG01002056/
If you require further assistance in the future, please do not hesitate to reach us through the channels listed below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145108434) to help our team pull up your information when you message us.
Thank you for choosing Samsung. Have a wonderful day!
—Vannesa
Dishwasher
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far, so good. Like the digital lights! HOPE IT RUNS A LONG TIME.
I would recommend this to a friendDishwasher.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the size and style. Seems like it’s made a bit cheaply though.
I would recommend this to a friendSamsung missed the mark
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After reading hundreds of reviews I decided to give this dw a shot. I'm an avid Samsung fan. I have owned every samsung galaxy, I have 2 samsung tvs and a samsung fridge in my house so I figured samsung was the way to go with my next dishwasher. Sad to say, this dishwasher Just does not live up to the standards in which I hold Samsung. I notice my the dishes on the top rack do not come out clean (food particles still on them) and the "heat and dry" setting is nonexistent. I always set it on heat and dry and the heat works but my dishes are always wet and I have to leave my dishwasher open to air dry them. And for the price tag, that should not be. Samsung missed the mark with this one.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Samsungfan86,
I see you are having some concerns with your dishes not being clean or dry from your Samsung Dishwasher and I would like to offer some assistance to make sure that you are getting the best results. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01000962/
https://www.samsung.com/us/support/troubleshooting/TSG01001910/
If you continue to have issues, please contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1143249688. We thank you for being the best part of our Samsung family. ^Brad
- Cons mentioned:Reliability
1st time I used it wont drain and keeps humming
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very poooor quality wot. Stop humming won’t clean or drain Purchased 6/4/2020 my house was under construction got to use it 6/26/2020 and it never completed the cycle, it was full with water and a continuous humming noise that won’t stop. I had to empty the water into a bucket w a cup and still will not continue its cycle once it reached a certain amount of water starts humming and it goes dead. Purchased from Best Buy Madison Heights hope they can take care of the isssue without dealing with manufacturers.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Zena, I realize your experience has been less than ideal and I would like to have the opportunity to change that. If you are still having issues with your unit, I would love to speak to you about this matter. Please feel free to reach out to me directly via one of the following options and reference ticket number #1142527740.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
We thank you for being a part of the Samsung family. ^Lena
So far, so good!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Everything is clean, like the different settings. The dry setting doesn’t work very well.
I would recommend this to a friendIt's his for sale price
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like this but it didn't come with directions and the utensil carrier does not stay.
I would recommend this to a friend- Cons mentioned:Rack design
Good Basic machine, nothing special. Utilitarian
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The racks could use a new design layout especially the top one.
No, I would not recommend this to a friendBrand response from Samsung
Posted .I definitely understand how frustrating it can be when results and expectations do not quite meet. You are a valued customer and your experience matters to us. We are continually improving our products and services, and your feedback is vital to that process. Thank you for your feedback and for being a part of the Samsung family. ^Cat
Waiting for dishwasher
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Haven’t got it yet comes on the 11th have to call an see what’s going on
No, I would not recommend this to a friendDishwasher
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Small quiet dishwasher. Doesn't dry plastic and after it is finished it is very wet in the inside on the door and inside top. I would not recommend this dishwasher. What is the point if you have to dry all the plastic containers .
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Telephonelady,
We appreciate you reaching out regarding your inconvenience with our Samsung dishwasher and we know how important dishwashers are especially if we are cleaning our dishes between your busy schedules. Usually, loading a dishwasher can be tricky, but doing it right will improve cleaning and drying performance. We apologize for what happened and don't worry we will surely notate your feedback about this matter.
I highly recommend checking on links for basic troubleshooting steps:
Loading guide for dishwasher:
https://www.samsung.com/us/support/answer/ANS00062443/
Dishwasher does not dry dishes:
https://www.samsung.com/us/support/troubleshooting/TSG01001910/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/DW80R2031US/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144213118
Thank you for choosing Samsung. Have a great day.
-Trisha-