Customer Ratings & Reviews
- Model:
- DW80CG4021SR
- SKU:
- 12180916
Rating by feature
- Cleaning Quality
Rating 4.6 out of 5 stars
- Dry Quality
Rating 4.3 out of 5 stars
- Cycle Options
Rating 4.5 out of 5 stars
Appreciative Customer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A great buy. Appreciate all the Sales help given. Thanks so much.
I would recommend this to a friendSatisfied Customer
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product at an affordable price, dish compartments are conveniently designed
I would recommend this to a friendOk, but damaged
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ill give it three stars. While well packaged, it still arrived with a reasonably large dent on the front. Install was easy but needed to buy the install kit as mu old hardware was not compatable.for the price its dece t but would have been much better if not dented from factory. Nox showed no damage. Also does not dry well at all
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello ShaunB,
We understand your sentiments about your dishwasher's delivery experience and not drying well. We would love to help you address them.
We shared a link below with steps to help with your dishwasher. Please check the embedded words for more details.
Samsung dishwasher does not dry dishes
https://www.samsung.com/us/support/troubleshooting/TSG01001910/
To better assist you with receiving a dented unit, please contact Best Buy customer service department at P. (888) 237-8289 H. 24 hours a day.
They can either answer your question or transfer you to your local store to answer your specific concern.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG)
Please provide us with this reference number (1148552015) to help our team pull up your information when you message us.
Thank you.
-Kimberly
Dishwasher
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product and outstanding service - as always!!
I would recommend this to a friendGreat dishwasher
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We use this Dishwasher for all our rentals. We love the quality
I would recommend this to a friendExcellent choice
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality with lots of features. Love the stainless steel interior.
I would recommend this to a friendWeird, confusing layout. Washes dishes so-so.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Looks like a nice unit but theres no way to tell from looking at the control panel whether or not a cycle has completed. Manual is confusing.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings!
We understand how important it is to know when a cycle has completed—especially when your day is already full. Let us assist.
On this dishwasher model, a clean light indicator will illuminate on the control panel when the cycle ends. Additionally, an end-of-cycle alarm sounds, and the dishwasher powers off automatically once the cycle is complete.
You can find the clean light indicator on the control panel—it’s the third light from the top on the left side of the Start button, located at the far right.
We’d love to speak with you directly to better understand your experience with the user manual, so we can help make it clearer and more helpful for you. Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
When you message us, please provide us with this reference number 1151031852 to help our team pull up your information.
Leo
very happy!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very happy with this dishwasher, much larger top rack vs our old one.
I would recommend this to a friendDisappointing and poor performance
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Subpar product with nice exterior design but poor performance. Drying is quite bad and items are still wet quite a long time after the cycle ends. Interior capacity is not that good either. My old dishwasher had the same exterior measurements and it could fit way more items. The cutlery basket seems to be the only good thing in this dishwasher. The dishrack is uneven. Overall, the perfect example of "you get what you pay for"
No, I would not recommend this to a friendBrand response from Samsung
Posted .We want you to have a better experience with your dishwasher, Carlos. Let us help you out.
Please refer to the resources below to rectify your dishwasher concerns. Click the link and hyperlinks and watch the embedded video for tips.
Samsung dishwasher does not dry dishes:
https://www.samsung.com/us/support/troubleshooting/TSG01001910/
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1147575814, to help our team pull up your information when you message us.
Have a great day.
-John
Love our purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love my new dishwasher,Best Buy customer service is top notch!
I would recommend this to a friendGood product
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excelente product, very recommended, I change my old
I would recommend this to a friendWorst product from Samsung
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the cheapest quality product I ever bought. Yes it was low priced but it has been a nightmare. Dishes don’t dry, material used in racks is like plastic wireframe, we contacted Best Buy within 2 days of buying and were directed to call Samsung and they kept telling us to go round and round. We got so frustrated we gave up and now leave door open after cycle for a day for dishes to dry
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello,
We know the inconvenience of dealing with a dishwasher that does not dry the dishes. Let us assist.
We recommend checking the link below for troubleshooting steps when the dishwasher does not dry the dishes. It also includes the links for more information about loading the dishwasher properly and when the unit displays an error code or blinking lights, which we suggest checking too.
Samsung dishwasher does not dry dishes:
https://www.samsung.com/us/support/troubleshooting/TSG01001910/
You may also refer to the user manual for other solutions when the dishes are not dry after a dishwasher cycle. Turn to page 24.
https://downloadcenter.samsung.com/content/UM/202404/20240425145140299/DW80CG4021_51_DD81-04334A-01.pdf
We have also included links to improve the dishwasher drying performance, cycle, options, and settings. Please watch the video of the first link from 1:26 until the end.
Improve your dishwasher's drying performance:
https://www.youtube.com/watch?v=bajCw_H-njg
Samsung dishwasher cycles, options, and settings:
https://www.samsung.com/us/support/answer/ANS00084182/
Should you need further assistance, please feel free to get back to us via the following options below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number 1151213159 to help our team pull up your information when you message us.
Thank you.
-Angelica
Good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dishwasher works great with plenty of wash options!
I would recommend this to a friendSamsung diahwasher
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great installation was quick and they were very polite.
I would recommend this to a friendDishwasher
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m so satisfied with my appliances. It’s just what I needed
I would recommend this to a friendGreat
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Beautifully designed & engineered. Quality workmanship throughout
I would recommend this to a friendGreat for some kitchens.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great dishwasher, as long as your counter doesn't overhang.
I would recommend this to a friendDishwasher
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice diswasher. Its quite and looks nice in our kitchen.
I would recommend this to a friendSpend more and upgrade
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn't dry well. Everything is left with water. The wash doesn't do the job on casserole dishes. What's the point in washing a dish before you put it in the dishwasher. After the dishwasher is done we have to leave the door open to air dry.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Band,
We understand your disappointment with not having the best experience with your dishwasher. Let us help.
Here is a link for troubleshooting steps for your dishwasher that is not drying; kindly click the embedded words.
The Samsung dishwasher does not dry dishes.
https://www.samsung.com/us/support/troubleshooting/TSG01001910/
Here is a link for troubleshooting steps for your dishwasher that is not cleaning dishes well; kindly choose the one that matches and click the embedded word.
Dishwasher cycle ends before dishes are clean.
https://www.samsung.com/us/support/troubleshoot/TSG10000118/
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1149192005) to help our team pull up your information when you message us.
Thank you.
-Ricardo
great machine
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was purchased for my mother in law. She loves it
I would recommend this to a friend