Customer Ratings & Reviews
- Model:
- DW80CG4021SR
- SKU:
- 12180916
Rating by feature
- Cleaning Quality
Rating 4.6 out of 5 stars
- Dry Quality
Rating 4.3 out of 5 stars
- Cycle Options
Rating 4.5 out of 5 stars
Dishwasher
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love it ♥️♥️♥️♥️♥️♥️♥️♥️♥️♥️♥️♥️♥️♥️♥️♥️♥️♥️♥️♥️♥️♥️
I would recommend this to a friendPoor quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not what I expected poor quality not a powerful dishwasher
No, I would not recommend this to a friendBad deal
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The smell of plastic never went away now the circuit board is going out won’t shut off
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi TommyD,
Your experience highlights how important it is for an appliance to perform consistently over time and for support options to be clearly outlined when something doesn’t seem right.
Dishwashers have features that help control moisture, which can sometimes cause the unit to keep draining longer than expected. Switching to another cycle, checking the display for messages, and making sure the area around the dishwasher is dry can often help. Regular cleaning, such as clearing the filter and running maintenance cycles, also helps keep the dishwasher fresh and running smoothly over time.
This Samsung support guide explains the common reasons this can happen and outlines steps to check what the dishwasher is doing and why:
https://www.samsung.com/us/support/troubleshoot/TSG10007198/
Regarding ongoing odors, certain conditions inside the dishwasher can contribute to lingering smells. This guide walks through recommended care steps that help maintain freshness and support smooth performance:
https://www.samsung.com/us/support/troubleshoot/TSG10007196/
If you would like other ways connect with our Samsung Care team to discuss your experience further or explore available support options, you’re welcome to reach us through the channels below with your reference number 1152404453.
Samsung Community: https://us.community.samsung.com/t5/samsung-community/ct-p/us
Facebook Messenger: https://m.me/samsungsupport
X: https://x.com/messages/compose?recipient%20id=18768513
Samsung Customer Care: 1‑800‑726‑7864 (1‑800‑SAMSUNG)
Thank you for your feedback.
Meneleo
Samsung Care
Wet dishwasher
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy this dishwasher if you want dry dishes! It does not dry the top rack no matter how full it is and consequently drips on the bottom rack even after 12 hours. Also left tons of spots on everything. Buyer beware! I have purchased several major appliances from Best Buy and have been happy w exception of this dishwasher.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand the inconvenience of dealing with a dishwasher that does not dry well and leaves spots on everything, MeredithH. Let us help.
We recommend checking the link below for troubleshooting steps when the dishwasher does not dry the dishes. It also includes the links for more information about loading the dishwasher properly and when the unit displays an error code or blinking lights, which we suggest checking too.
Samsung dishwasher does not dry dishes:
https://www.samsung.com/us/support/troubleshooting/TSG01001910/
We have a link with details to help you with the dishwasher that needs to clean the dishes correctly. Select the drop-down arrow that best describes your experience with the unit. We suggest checking the hyperlinks attached to it as they also contain helpful tips.
Dishes are not clean after the dishwasher cycle:
https://www.samsung.com/us/support/troubleshooting/TSG01000962/
You may also refer to the user manual for other solutions when the dishes are not clean and dry. Turn to pages 23-24.
https://downloadcenter.samsung.com/content/UM/202404/20240425145140299/DW80CG4021_51_DD81-04334A-01.pdf
We have also included links to improve the unit's drying and cleaning performance, cycle, options, and settings. Please watch the video of the first link from start to finish.
Improve your dishwasher's cleaning and drying performance:
https://www.youtube.com/watch?v=bajCw_H-njg
Samsung dishwasher cycles, options, and settings:
https://www.samsung.com/us/support/answer/ANS00084182/
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1148154850) to help our team pull up your information when you message us.
Thank you.
-Angelica
Dishwasher
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is very nice and quite the dishes clean really good
I would recommend this to a friendGreat dishwasher
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Everything thing I was looking for in a dishwasher
I would recommend this to a friendBuilder
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Installed in a new home. Have not started it yet.
I would recommend this to a friendGood buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great dishwasher and the black friday deal was great
I would recommend this to a friendDishwasher
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I haven’t had a chance to use this product the the dishwasher is not fitting
I would recommend this to a friendBrand response from Samsung
Posted .We appreciate the review about the dishwasher, CarolynL.
Should you need further support, please don't hesitate to contact us at www.Samsung.com or by calling 1-800-726-7864 (1-800-SAMSUNG).
Thank you.
-Angelica
Average
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don't like the racks, not very consumer friendly as far as options.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello AllenF,
We want to know more about what transpires with the dishwasher racks and would like to assist as soon as possible.
We suggest contacting us via the options below to speak with a live representative for further assistance with the unit.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
Dishwasher disappointment
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This works alright, however, My expectations were high. I let the dishes stay in there and now have to hand wash them all. Disappointing for a disabled person.
I would recommend this to a friendBrand response from Samsung
Posted .Cosmo011, we know how challenging it is to deal with a dishwasher that does not clean the dishes. Let us help to better its performance.
Here are simple steps that can be done if your dishes need to be cleaned. Please click on the embedded word.
Dishes are not clean after dishwasher cycle https://www.samsung.com/us/support/troubleshooting/TSG01000962/#food-particles-on-dishes
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146671563) to help our team pull up your information.
Have a great day.
^Camille
Not worth having
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This may have been a problem with prior regulations, but dishwasher takes 1 hour to wash and 1 hour to dry on the shortest cycle. That has to be a lot more water and power than it takes to wash by hand, and it's a lot of trouble to load everything properly.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello,
We understand how you feel to deal with a dishwasher taking an hour to wash and dry. Let us help.
Most dishwasher cycle times range from 80-150 minutes, depending on the cycle and the soil level.
We have provided the link to learn more about loading the dishwasher to improve its cleaning and drying performance. The resource also includes links about the dishwasher cycles and a video to watch from start to finish.
Learn the best way to load a Samsung dishwasher:
https://www.samsung.com/us/support/answer/ANS00062443/
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1148429361) to help our team pull up your information when you message us.
Thank you.
-Angelica
Dishwashers
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works ok you get what you pay for drying cycle is not that great
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi There,
Thank you very much for your review on one of our products. Should you need support in the future, please don't hesitate to reach out to us at www.samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
Have a great day!
-Ricardo
Dishes never really dry
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It works. Honestly no matter if I use the extra dry setting or not the dishes are wet.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi BeverlycP,
We can feel the disappointment you have with this dishwasher. We are here to help you.
We recommend checking the resources below for steps to take when the dishwasher is not drying the dishes. Please click on the embedded words for more details.
Samsung dishwasher does not dry dishes:
https://www.samsung.com/us/support/troubleshooting/TSG01001910/
Should you still need support, please don’t hesitate to reach out to us through the channels below.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, provide us with this reference number (1147287982), and it will help our team pull up your information.
^Rodel
- Pros mentioned:Noise level
worst ever dishwasher
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.too compartmentalized and too many inflexible dividers. took nearly 2hrs to fil a large load. the wine glass lack is a joke. only small glasses fit :( but it was super quiet. I didn't know that I had to select the heated dry option :(
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Masae P,
Spending so much time loading it only to find the dividers don’t work for your needs is really annoying. Let us help you.
I have shared this model's user manual link below. Please visit the link and turn to page 13 to adjust the height of the upper rack. Adjusting the upper rack will provide more headroom for taller glasses. Turn to page 14 for a guide to load the lower and upper rack to lessen load time.
https://downloadcenter.samsung.com/content/UM/202404/20240425145140299/DW80CG4021_51_DD81-04334A-01.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147336936 to help our team pull up your information.
Leo
- Cons mentioned:Smell
Heat dry doesn't work
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn't dry the dishes and leaves them half wet and if you don't unload within a few hours all the dishes smell.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Angiec87, drying the dishes keeps them sanitary. Let us get the dishwasher back on track.
Here is a link to help you dry the dishes. Please follow the steps and click the hyperlinks for further assistance.
Samsung dishwasher does not dry dishes
https://www.samsung.com/us/support/troubleshooting/TSG01001910/
Please see this link to help you if your dishes smell. Kindly click on the embedded word.
Samsung Dishwasher Stinks or has a Musty, Mildew Smell
https://www.samsung.com/us/support/troubleshooting/TSG01001923/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147989001) to help our team pull up your information.
Have a great day.
^Camille
Dishwasher
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not the best dishwasher I’ve had but good for the price.
I would recommend this to a friendBrand response from Samsung
Posted .Hi CatherineV,
Thank you very much for your review of our products. Should you need support in the future, please don't hesitate to reach out to us at www.Samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
Have a great day.
^Charles
Samsung dishwasher
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great looking product but does not clean as well as I expected.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Leah,
We know how important it is to have clean dishes after a cycle. Let us help make the experience better.
Here is a link for troubleshooting steps for a dishwasher that does not fully clean dishes, kindly choose the one that matches.
Dishes are not cleaned after the dishwasher cycle.
https://www.samsung.com/us/support/troubleshooting/TSG01000962/
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you.
-Ricardo
Dishwasher
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got this dishwasher Black Friday. It wasn’t dry very well.
I would recommend this to a friendBrand response from Samsung
Posted .We understand the disappointment of having a dishwasher not drying the dishes well, TugbaY. Let us help.
We recommend checking the link below for troubleshooting steps when the dishwasher does not dry the dishes. It also includes the links for more information about loading the dishwasher properly and when the unit displays an error code or blinking lights, which we suggest checking too.
Samsung dishwasher does not dry dishes:
https://www.samsung.com/us/support/troubleshooting/TSG01001910/
You may also refer to the user manual for other solutions when the dishes are not dry after a dishwasher cycle. Turn to page 24.
https://downloadcenter.samsung.com/content/UM/202307/20230706140448315/User_manual_DW80CG40_DD81-04334A-00_0522.pdf
We have also included links to improve the unit's drying performance, cycle, options, and settings. Please watch the video of the first link from 1:26 until the end.
Improve your dishwasher's drying performance:
https://www.youtube.com/watch?v=bajCw_H-njg
Samsung dishwasher cycles, options, and settings:
https://www.samsung.com/us/support/answer/ANS00084182/
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146719551) to help our team pull up your information when you message us.
Thank you.
-Angelica
Not my favorite
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very hard to load efficiently. The dividers on the racks are so close together and slanted so much, that I have to skip every other one to avoid having plates squished together so close they will not get clean. Dishes are also still covered in water after the heated dry.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand how frustrating it is when a dishwasher is hard to load efficiently and does not dry the dishes, NicoleV. Let us assist.
We recommend checking the link below for troubleshooting steps when the dishwasher does not dry the dishes. It also includes the links for more information about loading the dishwasher properly and when the unit displays an error code or blinking lights, which we suggest checking too.
Samsung dishwasher does not dry dishes:
https://www.samsung.com/us/support/troubleshooting/TSG01001910/
You may also refer to the user manual for other solutions when the dishes are not dry after a dishwasher cycle. Turn to page 24.
https://downloadcenter.samsung.com/content/UM/202307/20230706140448315/User_manual_DW80CG40_DD81-04334A-00_0522.pdf
We have also included links to improve the unit's drying performance, cycle, options, and settings. Please watch the video of the first link from 1:26 until the end.
Improve your dishwasher's drying performance:
https://www.youtube.com/watch?v=bajCw_H-njg
Samsung dishwasher cycles, options, and settings:
https://www.samsung.com/us/support/answer/ANS00084182/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146793694) to help our team pull up your information when you message us.
Thank you.
-Angelica