Customer Ratings & Reviews
- Model:
- DW80CG4021SR
- SKU:
- 12370691
Rating by feature
- Cleaning Quality
Rating 4.6 out of 5 stars
- Dry Quality
Rating 4.3 out of 5 stars
- Cycle Options
Rating 4.5 out of 5 stars
to a friend
Appreciative Customer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A great buy. Appreciate all the Sales help given. Thanks so much.
I would recommend this to a friendWorst product from Samsung
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the cheapest quality product I ever bought. Yes it was low priced but it has been a nightmare. Dishes don’t dry, material used in racks is like plastic wireframe, we contacted Best Buy within 2 days of buying and were directed to call Samsung and they kept telling us to go round and round. We got so frustrated we gave up and now leave door open after cycle for a day for dishes to dry
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello,
We know the inconvenience of dealing with a dishwasher that does not dry the dishes. Let us assist.
We recommend checking the link below for troubleshooting steps when the dishwasher does not dry the dishes. It also includes the links for more information about loading the dishwasher properly and when the unit displays an error code or blinking lights, which we suggest checking too.
Samsung dishwasher does not dry dishes:
https://www.samsung.com/us/support/troubleshooting/TSG01001910/
You may also refer to the user manual for other solutions when the dishes are not dry after a dishwasher cycle. Turn to page 24.
https://downloadcenter.samsung.com/content/UM/202404/20240425145140299/DW80CG4021_51_DD81-04334A-01.pdf
We have also included links to improve the dishwasher drying performance, cycle, options, and settings. Please watch the video of the first link from 1:26 until the end.
Improve your dishwasher's drying performance:
https://www.youtube.com/watch?v=bajCw_H-njg
Samsung dishwasher cycles, options, and settings:
https://www.samsung.com/us/support/answer/ANS00084182/
Should you need further assistance, please feel free to get back to us via the following options below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number 1151213159 to help our team pull up your information when you message us.
Thank you.
-Angelica
Satisfied Customer
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product at an affordable price, dish compartments are conveniently designed
I would recommend this to a friendDishwasher
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product and outstanding service - as always!!
I would recommend this to a friendGreat dishwasher
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We use this Dishwasher for all our rentals. We love the quality
I would recommend this to a friendExcellent choice
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality with lots of features. Love the stainless steel interior.
I would recommend this to a friendDisappointing and poor performance
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Subpar product with nice exterior design but poor performance. Drying is quite bad and items are still wet quite a long time after the cycle ends. Interior capacity is not that good either. My old dishwasher had the same exterior measurements and it could fit way more items. The cutlery basket seems to be the only good thing in this dishwasher. The dishrack is uneven. Overall, the perfect example of "you get what you pay for"
No, I would not recommend this to a friendBrand response from Samsung
Posted .We want you to have a better experience with your dishwasher, Carlos. Let us help you out.
Please refer to the resources below to rectify your dishwasher concerns. Click the link and hyperlinks and watch the embedded video for tips.
Samsung dishwasher does not dry dishes:
https://www.samsung.com/us/support/troubleshooting/TSG01001910/
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1147575814, to help our team pull up your information when you message us.
Have a great day.
-John
very happy!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very happy with this dishwasher, much larger top rack vs our old one.
I would recommend this to a friendLove our purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love my new dishwasher,Best Buy customer service is top notch!
I would recommend this to a friendGood product
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excelente product, very recommended, I change my old
I would recommend this to a friendGood
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dishwasher works great with plenty of wash options!
I would recommend this to a friendSamsung diahwasher
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great installation was quick and they were very polite.
I would recommend this to a friendSpend more and upgrade
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn't dry well. Everything is left with water. The wash doesn't do the job on casserole dishes. What's the point in washing a dish before you put it in the dishwasher. After the dishwasher is done we have to leave the door open to air dry.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Band,
We understand your disappointment with not having the best experience with your dishwasher. Let us help.
Here is a link for troubleshooting steps for your dishwasher that is not drying; kindly click the embedded words.
The Samsung dishwasher does not dry dishes.
https://www.samsung.com/us/support/troubleshooting/TSG01001910/
Here is a link for troubleshooting steps for your dishwasher that is not cleaning dishes well; kindly choose the one that matches and click the embedded word.
Dishwasher cycle ends before dishes are clean.
https://www.samsung.com/us/support/troubleshoot/TSG10000118/
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1149192005) to help our team pull up your information when you message us.
Thank you.
-Ricardo
Dishwasher
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m so satisfied with my appliances. It’s just what I needed
I would recommend this to a friendGreat
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Beautifully designed & engineered. Quality workmanship throughout
I would recommend this to a friendGreat for some kitchens.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great dishwasher, as long as your counter doesn't overhang.
I would recommend this to a friendWet dishwasher
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy this dishwasher if you want dry dishes! It does not dry the top rack no matter how full it is and consequently drips on the bottom rack even after 12 hours. Also left tons of spots on everything. Buyer beware! I have purchased several major appliances from Best Buy and have been happy w exception of this dishwasher.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand the inconvenience of dealing with a dishwasher that does not dry well and leaves spots on everything, MeredithH. Let us help.
We recommend checking the link below for troubleshooting steps when the dishwasher does not dry the dishes. It also includes the links for more information about loading the dishwasher properly and when the unit displays an error code or blinking lights, which we suggest checking too.
Samsung dishwasher does not dry dishes:
https://www.samsung.com/us/support/troubleshooting/TSG01001910/
We have a link with details to help you with the dishwasher that needs to clean the dishes correctly. Select the drop-down arrow that best describes your experience with the unit. We suggest checking the hyperlinks attached to it as they also contain helpful tips.
Dishes are not clean after the dishwasher cycle:
https://www.samsung.com/us/support/troubleshooting/TSG01000962/
You may also refer to the user manual for other solutions when the dishes are not clean and dry. Turn to pages 23-24.
https://downloadcenter.samsung.com/content/UM/202404/20240425145140299/DW80CG4021_51_DD81-04334A-01.pdf
We have also included links to improve the unit's drying and cleaning performance, cycle, options, and settings. Please watch the video of the first link from start to finish.
Improve your dishwasher's cleaning and drying performance:
https://www.youtube.com/watch?v=bajCw_H-njg
Samsung dishwasher cycles, options, and settings:
https://www.samsung.com/us/support/answer/ANS00084182/
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1148154850) to help our team pull up your information when you message us.
Thank you.
-Angelica
Dishwasher
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice diswasher. Its quite and looks nice in our kitchen.
I would recommend this to a friendgreat machine
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was purchased for my mother in law. She loves it
I would recommend this to a friendDishwasher
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love it ♥️♥️♥️♥️♥️♥️♥️♥️♥️♥️♥️♥️♥️♥️♥️♥️♥️♥️♥️♥️♥️♥️
I would recommend this to a friend