Customer Ratings & Reviews
- Model:
- DW80CG4021SR
- SKU:
- 12370691
Rating by feature
- Cleaning Quality
Rating 4.6 out of 5 stars
- Dry Quality
Rating 4.3 out of 5 stars
- Cycle Options
Rating 4.5 out of 5 stars
to a friend
Poor quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not what I expected poor quality not a powerful dishwasher
No, I would not recommend this to a friendDishwasher
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is very nice and quite the dishes clean really good
I would recommend this to a friendGreat dishwasher
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Everything thing I was looking for in a dishwasher
I would recommend this to a friendDishwasher
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I haven’t had a chance to use this product the the dishwasher is not fitting
I would recommend this to a friendBrand response from Samsung
Posted .We appreciate the review about the dishwasher, CarolynL.
Should you need further support, please don't hesitate to contact us at www.Samsung.com or by calling 1-800-726-7864 (1-800-SAMSUNG).
Thank you.
-Angelica
Builder
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Installed in a new home. Have not started it yet.
I would recommend this to a friendGood buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great dishwasher and the black friday deal was great
I would recommend this to a friendAverage
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don't like the racks, not very consumer friendly as far as options.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello AllenF,
We want to know more about what transpires with the dishwasher racks and would like to assist as soon as possible.
We suggest contacting us via the options below to speak with a live representative for further assistance with the unit.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
Not worth having
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This may have been a problem with prior regulations, but dishwasher takes 1 hour to wash and 1 hour to dry on the shortest cycle. That has to be a lot more water and power than it takes to wash by hand, and it's a lot of trouble to load everything properly.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello,
We understand how you feel to deal with a dishwasher taking an hour to wash and dry. Let us help.
Most dishwasher cycle times range from 80-150 minutes, depending on the cycle and the soil level.
We have provided the link to learn more about loading the dishwasher to improve its cleaning and drying performance. The resource also includes links about the dishwasher cycles and a video to watch from start to finish.
Learn the best way to load a Samsung dishwasher:
https://www.samsung.com/us/support/answer/ANS00062443/
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1148429361) to help our team pull up your information when you message us.
Thank you.
-Angelica
Dishwasher disappointment
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This works alright, however, My expectations were high. I let the dishes stay in there and now have to hand wash them all. Disappointing for a disabled person.
I would recommend this to a friendBrand response from Samsung
Posted .Cosmo011, we know how challenging it is to deal with a dishwasher that does not clean the dishes. Let us help to better its performance.
Here are simple steps that can be done if your dishes need to be cleaned. Please click on the embedded word.
Dishes are not clean after dishwasher cycle https://www.samsung.com/us/support/troubleshooting/TSG01000962/#food-particles-on-dishes
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146671563) to help our team pull up your information.
Have a great day.
^Camille
Dishwashers
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works ok you get what you pay for drying cycle is not that great
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi There,
Thank you very much for your review on one of our products. Should you need support in the future, please don't hesitate to reach out to us at www.samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
Have a great day!
-Ricardo
Dishes never really dry
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It works. Honestly no matter if I use the extra dry setting or not the dishes are wet.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi BeverlycP,
We can feel the disappointment you have with this dishwasher. We are here to help you.
We recommend checking the resources below for steps to take when the dishwasher is not drying the dishes. Please click on the embedded words for more details.
Samsung dishwasher does not dry dishes:
https://www.samsung.com/us/support/troubleshooting/TSG01001910/
Should you still need support, please don’t hesitate to reach out to us through the channels below.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, provide us with this reference number (1147287982), and it will help our team pull up your information.
^Rodel
worst ever dishwasher
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.too compartmentalized and too many inflexible dividers. took nearly 2hrs to fil a large load. the wine glass lack is a joke. only small glasses fit :( but it was super quiet. I didn't know that I had to select the heated dry option :(
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Masae P,
Spending so much time loading it only to find the dividers don’t work for your needs is really annoying. Let us help you.
I have shared this model's user manual link below. Please visit the link and turn to page 13 to adjust the height of the upper rack. Adjusting the upper rack will provide more headroom for taller glasses. Turn to page 14 for a guide to load the lower and upper rack to lessen load time.
https://downloadcenter.samsung.com/content/UM/202404/20240425145140299/DW80CG4021_51_DD81-04334A-01.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147336936 to help our team pull up your information.
Leo
Heat dry doesn't work
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn't dry the dishes and leaves them half wet and if you don't unload within a few hours all the dishes smell.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Angiec87, drying the dishes keeps them sanitary. Let us get the dishwasher back on track.
Here is a link to help you dry the dishes. Please follow the steps and click the hyperlinks for further assistance.
Samsung dishwasher does not dry dishes
https://www.samsung.com/us/support/troubleshooting/TSG01001910/
Please see this link to help you if your dishes smell. Kindly click on the embedded word.
Samsung Dishwasher Stinks or has a Musty, Mildew Smell
https://www.samsung.com/us/support/troubleshooting/TSG01001923/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147989001) to help our team pull up your information.
Have a great day.
^Camille
Dishwasher
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not the best dishwasher I’ve had but good for the price.
I would recommend this to a friendBrand response from Samsung
Posted .Hi CatherineV,
Thank you very much for your review of our products. Should you need support in the future, please don't hesitate to reach out to us at www.Samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
Have a great day.
^Charles
Damaged dishwasher
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product received with severe damage. Had to drive an hour to return it to store.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
To better assist you with your purchase experience, please contact Best Buy's customer service department at (888) 237-8289, open 24 hours a day.
They can either answer your question or transfer you to your local store to answer your specific concern.
Thank you.
Nicole
Dryer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Dry quality is very poor and not easy to put the items very bad experience no recommend at all
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Hosna B,
We appreciate the time you took to let us know about your dishwasher concerns. Let us provide the details you need.
Here is a link to help you with your dishwasher concerns. Please refer to page 24 (Does not dry dishes well) to learn what to do if the dishwasher fails to dry dishes, and pages 13-16 for tips on how to load the dishwasher effectively.
User manual:
https://downloadcenter.samsung.com/content/UM/202404/20240425145140299/DW80CG4021_51_DD81-04334A-01.pdf
Should you have other query, feel free to connect with us through the following platform.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Please provide us with this reference number (1151794078) when you message us so our team can retrieve your information.
Thank you.
Nicole
Samsung dishwasher
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great looking product but does not clean as well as I expected.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Leah,
We know how important it is to have clean dishes after a cycle. Let us help make the experience better.
Here is a link for troubleshooting steps for a dishwasher that does not fully clean dishes, kindly choose the one that matches.
Dishes are not cleaned after the dishwasher cycle.
https://www.samsung.com/us/support/troubleshooting/TSG01000962/
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you.
-Ricardo
Dishwasher
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got this dishwasher Black Friday. It wasn’t dry very well.
I would recommend this to a friendBrand response from Samsung
Posted .We understand the disappointment of having a dishwasher not drying the dishes well, TugbaY. Let us help.
We recommend checking the link below for troubleshooting steps when the dishwasher does not dry the dishes. It also includes the links for more information about loading the dishwasher properly and when the unit displays an error code or blinking lights, which we suggest checking too.
Samsung dishwasher does not dry dishes:
https://www.samsung.com/us/support/troubleshooting/TSG01001910/
You may also refer to the user manual for other solutions when the dishes are not dry after a dishwasher cycle. Turn to page 24.
https://downloadcenter.samsung.com/content/UM/202307/20230706140448315/User_manual_DW80CG40_DD81-04334A-00_0522.pdf
We have also included links to improve the unit's drying performance, cycle, options, and settings. Please watch the video of the first link from 1:26 until the end.
Improve your dishwasher's drying performance:
https://www.youtube.com/watch?v=bajCw_H-njg
Samsung dishwasher cycles, options, and settings:
https://www.samsung.com/us/support/answer/ANS00084182/
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146719551) to help our team pull up your information when you message us.
Thank you.
-Angelica
Not my favorite
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very hard to load efficiently. The dividers on the racks are so close together and slanted so much, that I have to skip every other one to avoid having plates squished together so close they will not get clean. Dishes are also still covered in water after the heated dry.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand how frustrating it is when a dishwasher is hard to load efficiently and does not dry the dishes, NicoleV. Let us assist.
We recommend checking the link below for troubleshooting steps when the dishwasher does not dry the dishes. It also includes the links for more information about loading the dishwasher properly and when the unit displays an error code or blinking lights, which we suggest checking too.
Samsung dishwasher does not dry dishes:
https://www.samsung.com/us/support/troubleshooting/TSG01001910/
You may also refer to the user manual for other solutions when the dishes are not dry after a dishwasher cycle. Turn to page 24.
https://downloadcenter.samsung.com/content/UM/202307/20230706140448315/User_manual_DW80CG40_DD81-04334A-00_0522.pdf
We have also included links to improve the unit's drying performance, cycle, options, and settings. Please watch the video of the first link from 1:26 until the end.
Improve your dishwasher's drying performance:
https://www.youtube.com/watch?v=bajCw_H-njg
Samsung dishwasher cycles, options, and settings:
https://www.samsung.com/us/support/answer/ANS00084182/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146793694) to help our team pull up your information when you message us.
Thank you.
-Angelica
Below average
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This dishwasher does not dry dishes as well as I think it should. They are still very wet even after the drying cycle.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Having a dependable dishwasher is essential in every household. Let's gather the necessary information to ensure your dishwasher delivers optimal results.
The links below will help you maximize the dishwasher's features and get the best results after each cycle. Please select the scenario that best fits your situation and learn more by checking the hyperlinks.
Samsung dishwasher does not dry dishes:
https://www.samsung.com/us/support/troubleshooting/TSG01001910/
Should you need more assistance with the dishwasher, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1148494945) to help our team pull up your information when you message us.
Have a great day.
-Ernest-