Customer Ratings & Reviews
- Model:
- DW80R2031US
- SKU:
- 6336699
Rating by feature
- Cleaning Quality
Rating 4.4 out of 5 stars
- Dry Quality
Rating 4.0 out of 5 stars
- Cycle Options
Rating 4.3 out of 5 stars
Customers are saying
Customers are positive about the cleaning performance, quiet operation, and ease of use of this dishwasher, frequently praising its value for the price. However, some customers express concerns regarding the long-term reliability and the design of the racks. A few also mention issues with fingerprint smudging and drainage. While many appreciate its attractive appearance, some wish it had fingerprint resistant stainless steel.
This summary was generated by AI based on customer reviews.
Errors, stays filled with water, serviced twice
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased 4 months ago. May never buy another Samsung product. This dishwasher displays error codes with flashing lights. It has been serviced by Samsung repair twice. I had to spend $180 to have a plumber run a new drain hose and it still does not work. Maybe it has a really weak pump to discharge water. I have spent hours on hold with Samsung. After a month, BestBuy said it was not their issue and told me to contact Samsung. Currently, it will not start a cycle, so needs to be repaired a third time. I want my money back and I want it out of my house now, please.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are experiencing issues with your Samsung Dishwasher. I would love to speak with you and see how I can help. Please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter
(https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1142434643. We thank you for being a part of the Samsung family. ^Brad
Looks nice
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looks nice but haven’t used so cant review thoroughly.
I would recommend this to a friend- Pros mentioned:Ease of use
Dishwasher
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Probably the best purchase I invested in it does everything you need it to and s some
I would recommend this to a friend Good looking not finger resistance
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good looking but not finger resistance space it’s not enough
I would recommend this to a friendBrand response from Samsung
Posted .Samsung values your opinion and is proud to have you as a member of our family. ^Lo
It's ok
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The unit makes too much noise when washing dishes. For $600 there are better options
No, I would not recommend this to a friendBrand response from Samsung
Posted .It's important to be familiar with the sound your dishwasher is making, TedG. Let's get the information you need to ensure your dishwasher is in tip-top condition.
I have provided a link to help you better understand the dishwasher's noise and get more information by checking the hyperlinks and watching the video.
Samsung dishwasher is noisy:
https://www.samsung.com/us/support/troubleshooting/TSG01002056/
Should you need more assistance with the dishwasher, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146834794) to help our team pull up your information when you message us.
Have a great day,
-Ernest-
Not drying right
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wanted to love this but it does not dry my dishes at all..my really old dishwasher would dry dishes so well they would be to hot to touch..everything is wet after putting through cycle with heated dry..let down for the money
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Millster, we understand your concerns and we value your feedback. Samsung dishwashers use condensing dry technology. I am including a link to a troubleshooting guide to support your concerns on the dishes not getting dry (https://bit.ly/37hkjlI). For further assistance, please reach out to us on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1143575713) and it will help our team pull up your information. We thank you for being a Samsung customer. ^Lena
- Pros mentioned:Cleaning performance
Nice dishwasher
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.looks and runs great. I've purchased this appliance for multiple rental apartments.
I would recommend this to a friend - Cons mentioned:Drainage
Not happy
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I haven’t been able to use it. The first time I tried water would not drain from the bottom of the washer. I have to wait until September 4 for someone to look at it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Pamela! Thank you for taking the time to review the dishwasher. I understand that you are scheduled for a repair on September 4th and we are happy to know you are on your way to having the unit repaired. However, I would like to provide a troubleshooting ink to help rectify your concern.
(www.samsung.com/us/support/troubleshooting/TSG01001363)
Again, thank you for choosing Samsung. ^Nic
Looking Forward To Using
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Haven't quite used it yet but it is a beautiful machine.
I would recommend this to a friendBrand response from Samsung
Posted .Samsung is pleased to hear that you've found the perfect dishwasher for your home. ^Lo
- Cons mentioned:Drainage
Do not Buy
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not Buy, Had it for less than 13 months no longer works,,,, it does not drain getting normal error code and now it just quit working , just 3 weeks after warranty
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Samsung customer, I realize your have issues with your Samsung Dishwasher not working and know that can be very frustrating. I would like to offer some assistance to ensure you are only receiving the best performance. I would love to speak with you at your earliest convenience via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143563307. We thank you for being a part of our Samsung family. ^Brad
Frustrated - Constant Leaks
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No matter what we do, it shows an error that means there's a leak. We have to take it apart and let it dry after every use. Defeats the purpose of a dishwasher if it doesn't work / adds more work for us.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Noelle,
We can feel the frustration you have with this dishwasher. We are here to help you in any way we can.
We recommend checking the resources below for steps to take when the dishwasher is showing a leakage error code. Please click on the embedded words for more details.
Dishwasher displays a leakage error code:
https://www.samsung.com/us/support/troubleshooting/TSG01001021/#dishwasher-displays-a-leakage-error-code
Should you still need support, please don’t hesitate to reach out to us through the channels below.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, provide us with this reference number (1147211300), and it will help our team pull up your information.
^Rodel
- Pros mentioned:Price
Great product
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product and price. Having for few days this product and all working fine.
I would recommend this to a friend Both racks rusted in 2 years
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Both racks have rusted just over 2 years later. Doesn't dry well.
No, I would not recommend this to a friendCleans Dishes Great, Drying Not So Much
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dishes come out clean and the operation is quiet but everything is still wet even after the heated dry cycle. Inexpensive dishwasher but I would not buy again.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hey there, Chris. Here is a link that will help you achieve optimal drying performance from this unit (http://bit.ly/2Z47xBR). We hope you find it helpful! ^Lo
Easy to use
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its a compact.For the price pay its great.I Recomend
I would recommend this to a friendBrand response from Samsung
Posted .Hi Esther2007,
We are glad to know that you purchased Samsung products. Your satisfaction is our topmost priority and we are glad that you are using a Samsung product. We are happy to receive your feedback about the Samsung dishwasher. We will surely notate your feedback for better products in the future.
For future reference, you may click this link for other troubleshooting guides that may help with the dishwasher:
https://www.samsung.com/us/support/search/?query=dishwasher&referrerPageUrl=https://www.samsung.com/us/support/
You may check this link for future reference to reduce unnecessary repairs over the dishwasher's lifetime.
https://www.samsung.com/us/support/answer/ANS00076793/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/DW80R2031US/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144355210
Thank you for choosing Samsung. Have a great day.
-Trisha-
- Cons mentioned:Drainage
Doesn't drain
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After the first time using the dishwasher, it wouldn't drain. That was a bummer because it did a great job washing. I had to use towels to soak all the water up from the basin.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hey! Thank you for taking the time to reach out to us. We're here to help! Here is a link that will resolve your draining concerns https://www.samsung.com/us/support/troubleshooting/TSG01001363/ ^Ty
Very noisy
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This thing is super loud, doesmt clean very well and the sealing ring that goes around the soap dispenser has fallen off
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello ERALES,
Thank you for sharing your concern about our Samsung dishwasher. We apologize for the unpleasant experience with the dishwasher, especially being too loud and not cleaning your dishes as well as the issue with the soap dispenser.
Here are links to help you with your concerns.
Samsung dishwasher is noisy
https://www.samsung.com/us/support/troubleshooting/TSG01002056/
Dishes are not clean after dishwasher cycle
https://www.samsung.com/us/support/troubleshooting/TSG01000962/
To better assist you with the soap dispenser concern feel free to reach out to us with any of the following option.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this number (1144826735) and it will help our team pull up your information.
Thank you for choosing Samsung. Have a great day.
^^Ross
Garbage
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not by this or any samsung appliance - this unit is drsignrd yo be unservicable - two years old needed hose replacement - quote $600 + and there is no aftermarket work around available -
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Ad46,
We want you to have a better experience with the dishwasher. To help you check the availability and compatibility of your dishwasher's hose, you can contact Samsung's official parts distributor for customers purchasing Samsung parts or accessories.
Orders can be placed online at www.samsungparts.com or by phone at 800-627-4368; hours of operation are 9:00 am – 6:30 pm EST, Monday – Friday.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147569052 to help our team pull up your information.
Have a great day.
^Aloe
- Pros mentioned:Noise level
Dishwasher
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dishwasher does a great job and is very quiet. It cleans the dishes well.
I would recommend this to a friend - Cons mentioned:Reliability
Samsung should stick to phones and TVs
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Atrocious product. My previous Maytag lasted 18 years. This lasted 18 months before developing a fault. Leaks and breaks down. Never again.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there! Thank you for taking the time to leave your feedback and share your experience. We are sorry to hear that your dishwasher is leaking and not working as designed. I know it must be frustrating and I would like to provide a link to help with the leaking concern you have. (http://www.samsung.com/us/support/troubleshooting/TSG01001021/)
If you find that this information is not helpful regarding your concerns, please feel free to reach out to us via any of the following:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Please use the following ticket number for your reference: 1144002548
Thank you for choosing Samsung. ^Nic