Customer Ratings & Reviews
- Model:
- DW80R2031US
- SKU:
- 6336699
Rating by feature
- Cleaning Quality
Rating 4.4 out of 5 stars
- Dry Quality
Rating 4.0 out of 5 stars
- Cycle Options
Rating 4.3 out of 5 stars
Customers are saying
Customers are positive about the cleaning performance, quiet operation, and ease of use of this dishwasher, frequently praising its value for the price. However, some customers express concerns regarding the long-term reliability and the design of the racks. A few also mention issues with fingerprint smudging and drainage. While many appreciate its attractive appearance, some wish it had fingerprint resistant stainless steel.
This summary was generated by AI based on customer reviews.
Likes to leak.
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Leak error after one year of use. fixed it twice, I got two washes each time before leak error started again. Don't recommend.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Samsung Customer, I realize you are experiencing some problems with your Samsung Dishwasher leaking and know that is very upsetting. I want to offer some assistance to ensure you are getting the best performance. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01001021/
If you are still having problems, please reach out to us at your convenience viaFacebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143603353. We thank you for being a part of our Samsung family. ^Brad
- Cons mentioned:Reliability
Not a good choice
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Broke in less than a year of ownership... but Samsung customer service to replace and return it
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Katiemmurphy1201,
I see that you are experiencing some issues with your Samsung Dishwasher. I would like to make sure that you have the best experience with your appliance. Let us find a resolution to your problem by contacting us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1143245314. We thank you for being the best part of our Samsung family. ^Brad
bad quality
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.im really disappointed in this product. in just one year the inside rack started to rust and got bent.
No, I would not recommend this to a friendDishwasher
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great dish washer and it goes with my kitchen really well!!!
I would recommend this to a friendGreat price and color!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I ordered online and the process was great along with timely delivery and installation. Worth every penny!
I would recommend this to a friendThis is an expensive piece of junk
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This dishwasher is garbage and so is Samsungs help center. The warranty does not cover any of the buttons or soap dispenser which broke immediately. DON'T BUY!
No, I would not recommend this to a friendBrand response from Samsung
Posted .ErikaT, we understand your frustration with your dishwasher's broken parts. We want to speak to you directly to provide support and see what options we can offer to help you with the needed part.
I have also shared more details about your warranty.
Warranty
https://www.samsung.com/us/support/legal/LGL10000309/?modelCode=DW80R2031US/AA
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://u.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147173206) to help our team pull up your information.
Have a great day.
^Camille
No bueno
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No gooooooooooooooooooooooooooooooooooooooooooooood
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Jesus,
Thank you very much for your observation of our products. Should you need support in the future, please don't hesitate to contact us at www.Samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
Have a great day.
-John
Poor Quality and Drying
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dishwasher broke 1 month outside of my warranty. Stops draining and the pump is shot. Previous dishwasher was 10+ years old and still worked. I only got this as a part of a holiday appliance deal, so fixing it would essentially cost the same price I paid for the thing. Even with rinse aid it also dried poorly. Was installed by BB installers.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello AliveInTucson,
Thank you for bringing this to our attention.
I'm so sorry for having some problems with your
Samsung - 24" Top Control Built-In Dishwasher - Stainless steel
We apologize for any inconvenience this may have caused you.
The experience is not what we expect from our customers.
To troubleshoot your concern here are links that might help you.
Samsung dishwasher does not dry dishes
https://www.samsung.com/us/support/troubleshooting/TSG01001910/
Samsung dishwasher cycles, options, and settings
https://www.samsung.com/us/support/answer/ANS00084182/
Samsung dishwasher is displaying an error code
https://www.samsung.com/us/support/troubleshooting/TSG01002074/
How to reset your Samsung dishwasher
https://www.samsung.com/us/support/answer/ANS00087943/
Warranty information
https://www.samsung.com/us/support/service/warranty/DW80R2031US/AA
In case you have any other concerns you may reach us via the following options.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Reference number:
1144520871
Thank you for choosing Samsung.
^Ross
$285 in repairs in less than 5 months
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this and the pump burned out in less than 5 months. Cost $285 to repair it. This is the second garbage samsung appliance I have purchased recently. The other was a stove. Will never buy another samsung product again.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We are grateful for the honest feedback, Alex! Samsung values the opinions of all our customers. ^Jecca
- Cons mentioned:Reliability
Looks pretty. That’s all that’s good
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn’t dry dishes. At all never have. Never will. The blade broke after 4 months of use
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are having concerns with your Samsung Dishwasher not drying your dishes properly. I have some helpful information that would ensure you are getting the best performance. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01001910/
Thank you for choosing Samsung. ^Brad
Wet dishes
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Still doesn't dry properly. All dishes come out damp and wet. This is our 2nd try and still disappointed.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Goodmeat11! Thank you for taking the time to leave your feedback. I understand that your unit is not drying as it should. Please know that we are here to help and the following link will help rectify your concern.
(https://www.samsung.com/us/support/troubleshooting/TSG01001910/)
If you find that this information is not helpful regarding your concerns, please feel free to reach out to us via any of the following:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Please use the following ticket number for your reference: 1143805010
Thank you for choosing Samsung. ^Nic
cleans well, but doesn’t dry!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wanted to love this Dishwasher SO badly. Unfortunately it just doesn’t dry no matter what setting I have it on. I wouldn’t recommend..
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Kelly24! I'd like to help with this! This link (https://bit.ly/2GUQQVf) has all the best information on how to get the driest dishes possible with this dishwasher. ^Jecca
- Cons mentioned:Reliability
Worst experience.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked three times, then completely dead. I would give zero stars if it was an option.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are having issues with your newly installed Samsung Dishwasher. We would like to ensure that you are getting the best performance from your machine. Let us find a resolution to your problem by contacting us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1142967452. We thank you for being a part of the Samsung family. ^Brad
Ms
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nate and Mike were great!! They weren’t from Best Buy not part of Geek Squad. They were professional and on time. They did notice scratches on the handle and front that was reported as it was out of the box that way. They took photos
I would recommend this to a friendDishwasher
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does not dry the dishes and leaves the dishes feeling tacky.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thank you for sharing your experience with the dishwasher, PaulineT. Let us go ahead and get you some details to get the dishwasher back on track.
Most Samsung dishwashers use condensing dry technology. This means that the water gets really hot and turns into steam, and then when things cool down again, the water droplets form on the cooling stainless steel walls of the dishwasher instead of on your still-hot dishes.
Samsung dishwasher does not dry dishes https://www.samsung.com/us/support/troubleshooting/TSG01001910/
When your dishes aren't clean after a dishwasher cycle, you'll want to make sure that you're doing everything right, using detergent and rinse aid as directed.
Dishes are not clean after dishwasher cycle https://www.samsung.com/us/support/troubleshooting/TSG01000962/
I highly recommend visiting this link for the reference guide:
Learn the best way to load a Samsung dishwasher https://www.samsung.com/us/support/answer/ANS00062443/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145441808) to help our team pull up your information when you message us.
Have a great day.
^Charles
Not impressed
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I left dishes overnight to make sure they would be dry by morning and Everything was still soaked the next day. It doesn’t dry well.
No, I would not recommend this to a friendBrand response from Samsung
Posted .I'd like to help with this, Tina! I can provide this link (https://bit.ly/34jxyAg) that has all the best tips and suggestions for getting the driest dishes possible. ^Jecca
Broke within a month
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The top washer fan blade randomly broke within a month of using this. After reading other reviews i see that this isnt the first time this has happened with this dishwasher. It also does not dry well. I added some finish dry product and see that it makes a difference. I have the total tech program so hopefully best buy fixes it or replaces.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Deee! Thank you for taking the time to leave your review. I understand that your unit is not drying as it should. Please know that we hear your concerns and have provided a link that will help rectify the drying concern. (https://www.samsung.com/us/support/troubleshooting/TSG01001910/)
If you find that this information is not helpful regarding your concerns, please feel free to reach out to us via any of the following:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Please use the following ticket number for your reference: 1144026941
Thank you for choosing Samsung. ^Nic
Didnt last 2 years
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dont buy samsung. Dishwasher didnt last 2 years. Refrigerator only lasted 5 years.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there,
We understand the disappointment with your dishwasher. We want to speak to you directly and get more information about your dishwasher for better assistance.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://u.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147657506) to help our team pull up your information.
Have a great day.
^Camille
Would not recommend
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This dishwasher does not wash our dishes. We have to run it more than once amd still wind up having to hand wash after. It leaves dirt grimes all over the dishes.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand how important your dishwasher is in ensuring that you have completely clean dishes, AshleyA. Let's get the necessary information you need to do so.
I have provided a link below to help you maximize your dishwasher's cleaning ability. Please select the scenario that best fits your situation and check the hyperlinks for more information.
Dishes are not clean after dishwasher cycle:
https://www.samsung.com/us/support/troubleshooting/TSG01000962/
Should you need more assistance with the dishwasher, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146286036) to help our team pull up your information when you message us.
Have a great day.
-Ernest-
Dishwasher
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Louder than I hoped for. Cheaply made. The door panel is so thin that when I clean the door the panel bends in
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Kathy,
Congratulations on your new Samsung Dishwasher and thank you for your review. We are glad to be your choice for you newest addition to your kitchen. We welcome you to our family and thank you for choosing Samsung. ^Brad