Customer Ratings & Reviews
- Model:
- DW80R2031US
- SKU:
- 6336699
Rating by feature
- Cleaning Quality
Rating 4.4 out of 5 stars
- Dry Quality
Rating 4.0 out of 5 stars
- Cycle Options
Rating 4.3 out of 5 stars
Customers are saying
Customers are positive about the cleaning performance, quiet operation, and ease of use of this dishwasher, frequently praising its value for the price. However, some customers express concerns regarding the long-term reliability and the design of the racks. A few also mention issues with fingerprint smudging and drainage. While many appreciate its attractive appearance, some wish it had fingerprint resistant stainless steel.
This summary was generated by AI based on customer reviews.
Review
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The way this loads is set up poorly. Large plates and pots are very hard to load efficiently.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Beaudrae! I understand that you have concerns with loading your dishwasher and we would like to help by providing a link to assist. (https://www.samsung.com/us/support/answer/ANS00062443/).
If you find that this information is not helpful regarding your concerns, please feel free to reach out to us via any of the following:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Please use the following ticket number for your reference: 1143760965
Thank you for choosing Samsung. ^Nic
- Cons mentioned:Reliability
Junk
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It died one month after the one year warranty expired. Piece of junk
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, Patches! If you would like service to resolve this issue, please use the following link (https://www.samsung.com/us/support/service/locations/) Thank you for sharing your Samsung experience! ^Ty
- Cons mentioned:Reliability
Spend the extra money and avoid this purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does a terrible job at drying dishes, not the best quality
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Samsung Customer, I realize you are having issues getting dry dishes from your Samsung Dishwasher and know that can be very frustrating. I would like to provide you with the same practice we use to achieve the best results. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01001910/
If you still need assistance, We are available to help via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143394534. We welcome you to our Samsung family. ^Brad
- Cons mentioned:Reliability
Poor quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This product had quality issues. It was exchanged for another.
No, I would not recommend this to a friend Piece of junk
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought to replace the same model I had that failed. Stopped drawing and giving error messages often. After 2 service calls the tech told me it would cheaper to buy a new one. So I did. 30 days later the same cycle of problems started. Half the time it stops in the middle of the cycle without draining or fully cleaned the dishes.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there DishwasherWarrior, I would like to congratulate you on your new Samsung Dishwasher and I apologize that your experience has not been that great. I would like to offer some assistance to ensure that you are receiving the best performance. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01002074/
If your issues persist, please reach out to us at your convenience via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143563328. We thank you for being a part of our Samsung family. ^Brad
Disappointed
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My unit stopped working 2 months after purchase and install.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi MimiW,
We appreciate your time reaching out to us, and we are glad you purchased and chose our product. We apologize for the inconvenience of the Samsung dishwasher not working properly. We understand the importance of having a working dishwasher, especially when running our machine during busy schedules. We will surely notate this feedback for better products in the future.
For future reference, I highly recommend clicking these links for a basic troubleshooting guide:
https://www.samsung.com/us/support/search/?query=dishwasher&referrerPageUrl=https://www.samsung.com/us/support/
The dishwasher does not start or fill water:
https://www.samsung.com/us/support/troubleshooting/TSG01000965/
The dishwasher doesn't turn on:
https://www.samsung.com/us/support/troubleshooting/TSG01001914/
You may check this link for future reference to reduce unnecessary repairs and dents over the dishwasher's lifetime.
https://www.samsung.com/us/support/answer/ANS00076793/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/DW80R2031US/AA
If you continue to get this kind of problem, please reach us with the following options so that we can further assist you with options.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144706124
Thank you for choosing Samsung. Have a great day.
-Trisha-
Started having problems with it within six months
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not very good….Didn’t even last me a year…Started having problems with it within six months
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Mr2jzgte,
I see that you have some issues with your Samsung Dishwasher not working properly and understand how that must make you feel. We would like to ensure that you are getting the best performance from your machine. If you continue to have issues, please contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1143310409. We thank you for being a part of our Samsung family. ^Brad
Ok dishwasher . Not the best
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It doesn’t dry and sometimes he doesn’t finish the washing cycle . Not very happy
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Paolo! We are sorry to hear that your unit is not drying and completing the cycle. I know from experience, that it must be frustrating and I would like to help rectify your concern.
(https://www.samsung.com/us/support/troubleshooting/TSG01001910/) and (https://www.samsung.com/us/support/answer/ANS00084182/)
If you find that this information is not helpful regarding your concerns, please feel free to reach out to us via any of the following:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Please use the following ticket number for your reference: 1143696591
Thank you for choosing Samsung. ^Nic
Not a good dishwasher
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not work out of the box. It does not clean or dry the dishes. I would definitely not recommend this product
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand how essential a correctly working dishwasher is, AngelaC. We're here to help.
We have a link with information to help you with the dishwasher that needs to clean the dishes correctly. Click on the bullet point that best describes your experience with the unit. We suggest checking the hyperlinks attached to it as they also contain helpful tips.
Dishes are not clean after the dishwasher cycle:
https://www.samsung.com/us/support/troubleshooting/TSG01000962/
Here is a link to the troubleshooting steps when dishes are not dry. Inside the resource, you will see other guides about loading the dishwasher and solutions if the unit displays an error code and has blinking lights.
Samsung dishwasher does not dry dishes:
https://www.samsung.com/us/support/troubleshooting/TSG01001910/
You may also refer to the user manual for other recommended actions when the dishwasher does not clean and dry the dishes correctly. Turn to pages 23-24.
https://downloadcenter.samsung.com/content/UM/202103/20210324134425251/MANUAL_USERS_DD81-02157B-01.pdf
We also included links to improve the unit's cleaning and drying performance, cycle, options, and settings. Please watch the whole video of the first link.
Improve your dishwasher's cleaning and drying performance:
https://www.youtube.com/watch?v=bajCw_H-njg
Samsung dishwasher cycles, options, and settings:
https://www.samsung.com/us/support/answer/ANS00084182/
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146145889) to help our team pull up your information when you message us.
Thank you.
-Angelica
Piece of Junk
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Dishwasher is a piece of junk. DO NOT BUY. Only 15 months old and we're getting an error code. And will not complete the wash cycle. Never did a good job of drying. Both Best Buy and Samsung want well over $200 for a repair on an appliance that we only paid $379. Looks like we're buying a new dishwasher, NOT a Samsung
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Jratino, I understand how stressful a repair can be with your Samsung Dishwasher and I would the opportunity to offer some help to get your unit working properly. I have some helpful information that can take care of this. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01001922/
If the error code returns, contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143407067. We thank you for choosing Samsung for you families needs. ^Brad
Dishwasher
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Samsung 24 " dishwasher started to leak after 4 weeks if it didn't leak it would be a 5 star
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are experiencing issues with your Samsung Dishwasher and it was leaking. I would love the opportunity to chat if the issue is not resolved and see how we can help. Please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1142544986. We thank you for being a part of the Samsung family. ^Brad
- Cons mentioned:Reliability
I was thinking about purchasing all Samsung...NOT!
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.10 months and it is broken...almost $400 to have it repaired.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are experiencing issues with your Samsung Dishwasher. I would love the opportunity to chat and see how we can help. Please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1142579503. We thank you for being a part of the Samsung family. ^Brad
No power cord, no install instructions
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I can’t even install it without buying a power cord and tracking down an installation manual. That’s ridiculous. It’s a standard plug, why would Samsung be so cheap to not even include a power cord!? I’ll be avoiding Samsung products in the future!
No, I would not recommend this to a friendBrand response from Samsung
Posted .We appreciate your review of your overall experience with installing your Samsung dishwasher, DIYLady. We'll be glad to help you.
To better assist you, please get in touch with our Samsung customer service department at Customer Care: 1-800-726-7864 (1-800-SAMSUNG), so we can answer your question or transfer you to your local store to answer your specific concern.
Thank you!
-Angelica
Disappointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product has not worked properly, since being installed. I have scheduled 2 additional troubleshooting appointments (Best Buy- Total Tech) and the company assigned to come out has failed to come out both times. I currently still have the brand new defective dishwasher in my kitchen.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings!
Thank you for your review. We are here to help. We would love to speak with you further about the concerns you are having with your dishwasher.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, provide them this number 1144964470 and it will help our team pull up your information.
Leo
not that good
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.dishes aren’t dry! Geek squad said to use a drying agent! Well, with the money I have spent in buying that stuff over the past year I should of went with a better model!
No, I would not recommend this to a friend- Cons mentioned:Reliability
Broken within 4 days of installation
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Broken within 4days of installation. Do not recommend
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I realize you are experiencing issues with your new dishwasher just 4 days after installation. I would love the opportunity to speak and see how we can help to make sure your investment is operating properly. Please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter
(https://twitter.com/messages/compose?recipient_id=18768513).
Please reference ticket number 1142439653. We thank you for being a part of the Samsung family. ^Brad
Don’t Buy, Doesn’t Dry
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does not dry dishes well at all. Dishwasher never gets dry unless the door is left open so there is always a smell when opening the door. It is constantly humid and wet. Dishes have a smell after they have been cleaned.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Kendall! Thank you for taking the time to leave your feedback. I understand that your unit is not drying and it has an odor. I know that it must be frustrating and we would like to help rectify the concern. The two links I have provided will provide helpful information to rectify your concerns.
Not drying: (https://www.samsung.com/us/support/troubleshooting/TSG01001910/ )
Odor: (https://www.samsung.com/us/support/troubleshooting/TSG01001923/)
If you find that this information is not helpful regarding your concerns, please feel free to reach out to us via any of the following:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Please use the following ticket number for your reference: 1143719531
Thank you for choosing Samsung. ^Nic
Does not dry!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t buy if you want dry dishes. After the very first completed wash (brand new) I assumed all was dry. I opened a couple day later and everything was still soaked and wet and a strong smell of mildew. You will need to keep the door open a crack After the cycle is completed so everything can air dry.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are experiencing issues with your Samsung Dryer not drying your clothes properly. I have some helpful information that I would like to provide that will help ensure you are getting the idela results. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01001910/
Thank you for choosing Samsung. ^Brad
DOES NOT DRY
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does not dry the dishes at all, I thought something went wrong so I ran a quick cycle after running a normal cycle and the dishes are wet like it just ran the rinse cycle. I will be returning to the store and hoping to exchange it for something better. DO NOT PURCHASE!!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello CrossfitMan! Thank you for taking the time to leave your feedback. We are sorry to hear that your dishwasher is not drying as expected. At this time I would like to share a link that will help you get the best performance out of your dishwasher.
(https://www.samsung.com/us/support/troubleshooting/TSG01001910/)
If you find that this information is not helpful regarding your concerns, please feel free to reach out to us via any of the following:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Please use the following ticket number for your reference: 1143869908
Thank you for choosing Samsung. ^Nic
Weird Samsung
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For Reason it do not dry well... we do not know why it doesn’t dry it well..
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are experiencing issues with getting dry dishes from your Samsung Dishwasher. I can definitely help with that. Here is some information for you to get the ideal results. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01001910/
Thank you for choosing Samsung. ^Brad