Customer Ratings & Reviews
- Model:
- DW80R2031US
- SKU:
- 6336699
Rating by feature
- Cleaning Quality
Rating 4.4 out of 5 stars
- Dry Quality
Rating 4.0 out of 5 stars
- Cycle Options
Rating 4.3 out of 5 stars
Customers are saying
Customers are positive about the cleaning performance, quiet operation, and ease of use of this dishwasher, frequently praising its value for the price. However, some customers express concerns regarding the long-term reliability and the design of the racks. A few also mention issues with fingerprint smudging and drainage. While many appreciate its attractive appearance, some wish it had fingerprint resistant stainless steel.
This summary was generated by AI based on customer reviews.
Great washer for price
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looks great and price great...thats all i can say as it was put in a rehab home we did
I would recommend this to a friendWaste of money
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dishwasher delivered - 1st wash- Heater was bad - called samsung- ordered a new heater- heater replaced- then error code showed 'heater was bad" ended up returning it and bought a Bosch
No, I would not recommend this to a friendBrand response from Samsung
Posted .I know how frustrating it can be when results and expectations do not quite meet. You are a valued customer and your experience matters to us. We are continually improving our products and services, and your feedback is vital to that process. Thank you for being a Samsung customer! ^Lena
Malfunctioned in 1.5 years
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The unit stopped working in 1.5 years. The warranty is only for 1 year. Very disappointed in Samsung.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello SunnyDtw,
Thank you for reaching out and bringing this to our attention. I understand you're having an issue with your microwave as it stopped working after 1.5 years of use. We are saddened to hear that it's already out of warranty. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. We are always here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01001914/ if your dishwasher does not turn on.
You can also check this https://www.samsung.com/us/support/troubleshooting/TSG01000965/ if your dishwasher does not start or fill with water.
Please also see this link https://www.samsung.com/us/support/answer/ANS00087943/ on how to reset your dishwasher.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=dishwasher&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung dishwasher.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144565252.
-Noraina
Scammed a totaltech member
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Instalation crew showed up, nvr took off truck, walked in house said yeah, we cant install this and left with my dishwasher
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
We appreciate you letting us know about your experience with the installation team.
To better assist you, please get in touch with our Best Buy customer service department at (888) 237-8289. Call 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific inquiry.
Thank you!
-Angelica
Get the Extended Warranty
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dishwasher started having issues just over a year after purchasing it. I tried diagnosing the error codes, but it would keep breaking down again after running a couple more times.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Gary,
I see you are needing assistance with your Samsung Dishwasher displaying error codes and realize your experience has been less than ideal. I would love the opportunity to chat and see how we can help. Please contact us at your earliest convenience via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1143117077. We thank you for being a part of the Samsung family. ^Brad
Unhappy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not happy not satisfied I got charged for something that should’ve got done when it was in stalled
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
To better assist you with this issue, please contact our Best Buy customer service department at (888) 237-8289. Call 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific inquiry.
Thank you!
—Vannesa
Don’t buy exclamation! Stay away from this.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was a piece of crap it leaked it had all kinds of issues two times the repair guy had to come out and it still didn’t work!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Daddydic122,
Thank you for your feedback. We are saddened to know that this has happened to you. What you have gone through is not the experience we want for our customers. Your feedback helps us understand where we can take steps to improve our product and service.
I have shared a Samsung link below that can help address your concerns with the dishwasher.
Samsung dishwasher is leaking:
https://www.samsung.com/us/support/troubleshooting/TSG01001021/
Your dishwasher is warranted by SAMSUNG against manufacturing defects in materials or workmanship for the limited warranty period, starting from the date of original purchase, of:
One (1) year parts and labor
Please click on the link for complete details of warranty coverage.
https://www.samsung.com/us/support/service/warranty/DW80R2031US/AA
Please feel free to communicate with us through the channels below if you have additional questions.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number: 1144780421
Leo
Samsung sucks
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Samsung is the worst. I had to buy a new dishwasher after 4 months then the exchange took 2 months and now the new dishwasher is having issues. NEVER BUY SAMSUNG appliances.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are needing assistance with your Samsung Dishwasher and realize your experience has been less than ideal. I would love the opportunity to change that. Please contact us at your earliest convenience via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1142999859. We thank you for being a part of the Samsung family. ^Brad
Honest review of a poor machine.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.What a horrible, useless, poor design machine. This item from day 1 worked when it wanted- floods frequently. Thank the lord I got insurance on this machine to get it replaced.
No, I would not recommend this to a friendGood Dishwasher
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good dishwasher. Washes dishes really well. Dishes is what it washes and it does it well.
I would recommend this to a friendNice Dishwasher!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice Samsung dishwasher with a good price. Hopefully, it will last long!
I would recommend this to a friendIn love with it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best dish washer the price is very good makes my kitchen to look good.
I would recommend this to a friendDishwasher sucks
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The dishwasher has broken twice in a month in under a year from they say of purchase. Samsung and Best Buy have not honored the warranty or the money spent on this dishwasher
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello! If you'd like, you can reference ticket number 1142510651, and contact me through either Facebook Messenger: http://m.me/samsungsupport; or Twitter: https://twitter.com/messages/compose?recipient_id=18768513. I can look over your account information and determine what options we can provide. ^Jecca
So far, so good.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It looks good so far. I will update after I have gotten to use it for a while.
I would recommend this to a friendFirst one damaged....Second one does not work!!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The dishwashers was delivered and does not work and NO ONE from Best Buy has contacted me to repair or replace!!! Overall rating is ZERO
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers.
To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day.
Your reference number 1144548289.
-Noraina
N/A can’t honestly say I don’t have product.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Since the purchase as of date I still don’t have a dishwasher 2 have been delivered, both damaged goods. Waiting now for my 3rd and that seems to be a problematic task.
No, I would not recommend this to a friendbroken-does not dry dishes
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.they delivered it august 20th and dishwasher does not dry dishes....leaves them soaking wet. called the tech support and they are replacing it
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there! Thank you for taking the time to leave your feedback. I understand that your dishwasher was not drying your dishes and is now being replaced.
Please know that if you ever need assistance with your Samsung unit we can be reached via any of the following:
Facebook Messenger: http://m.me/samsungsupport or
Twitter: https://twitter.com/messages/compose?recipient_id=18768513 referencing ticket number: 1143667886
Thank you for choosing Samsung. ^Nic
Dishwasher
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best dishwasher Very clean and shine I 100% recommended For anyone
I would recommend this to a friendHorrible Install
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Installed twice and it still does not work. No one for Best Buy reached out to me to assist with fixing this issue.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi LaTasha,
We appreciate your time in reaching out to us and we are glad that you purchased and chose our product. We apologize for the inconvenience of the Samsung dishwasher installation. We will surely notate this feedback for better products in the future.
For future reference, I highly recommend clicking these links for a basic troubleshooting guide:
https://www.samsung.com/us/support/search/?query=dishwasher&referrerPageUrl=https://www.samsung.com/us/support/
The dishwasher doesn't turn on:
https://www.samsung.com/us/support/troubleshooting/TSG01001914/
Link for product installation specifications:
https://image-us.samsung.com/SamsungUS/home/home-appliances/dishwasher/11042020/DW80R2031_V5.pdf
Please click the link for the user manual for setting up the Samsung dishwasher: See pages 6 to 17.
https://downloadcenter.samsung.com/content/UM/202103/20210324134425251/MANUAL_USERS_DD81-02157B-01.pdf
The best way to load the dishwasher:
https://www.samsung.com/us/support/answer/ANS00062443/
You may check this link for future reference to reduce unnecessary repairs over the dishwasher's lifetime.
https://www.samsung.com/us/support/answer/ANS00076793/
Dishwasher cycles, options, and settings:
https://www.samsung.com/us/support/answer/ANS00084182/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/DW80R2031US/AA
If you continue to get this kind of problem, please reach us with the following options so that we can further assist you with options.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144551861
Thank you for choosing Samsung. Have a great day.
-Trisha-
Terrible!!
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible. Stay away from this dishwasher. Never dries the dishes or cleans them properly.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Jrokk22! Thank you for your feedback . I understand you have concerns Regarding your unit drying and cleaning the dishes. Well I have provided two link to 1st assist with drying and then cleaning.
(http://www.samsung.com/us/support/troubleshooting/TSG01001910/) and (http://www.samsung.com/us/support/troubleshooting/TSG01000962/)
Thanks so much for being the best part of Samsung.^Nic