Customer Ratings & Reviews
- Model:
- DW80R2031US
- SKU:
- 6336699
Rating by feature
- Cleaning Quality
Rating 4.4 out of 5 stars
- Dry Quality
Rating 4.0 out of 5 stars
- Cycle Options
Rating 4.3 out of 5 stars
Customers are saying
Customers are positive about the cleaning performance, quiet operation, and ease of use of this dishwasher, frequently praising its value for the price. However, some customers express concerns regarding the long-term reliability and the design of the racks. A few also mention issues with fingerprint smudging and drainage. While many appreciate its attractive appearance, some wish it had fingerprint resistant stainless steel.
This summary was generated by AI based on customer reviews.
Dry
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Plates and cups are not dried well, they remain damp with a little water
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings,
I will make certain that this gets resolved quickly, Kamil. Keep your unit running efficiently with these easy preventative tips below.
There are several reasons your dishwasher may not be drying your dishes correctly. Like you're loading them incorrectly, choosing the wrong drying cycle setting, and not adding a rinse aid.
Samsung dishwasher does not dry the dishes:
https://www.samsung.com/us/support/troubleshooting/TSG01001910/
Improve your dishwasher's drying performance (Kindly watch the video at 1:26):
https://www.youtube.com/watch?v=bajCw_H-njg
Properly loading the dishwasher is essential to achieve its drying efficiency. Please follow the recommended steps from the links below.
Learn the best way to load a Samsung dishwasher:
https://www.samsung.com/us/support/answer/ANS00062443/
Please also watch this entire video about "How to properly load your dishwasher":
https://www.youtube.com/watch?v=ZNbla-A9LOQ
Using the correct detergent and rinse aid will improve the dishwasher's performance. Kindly check out the suggested links below for some tips.
How to use rinse aid and dishwasher detergent in your Samsung dishwasher:
https://www.samsung.com/us/support/answer/ANS00066253/
I have shared the user's manual for instructions about "Filling the rinse aid reservoir" on page 18 and page 24 regarding "Does not dry dishes well" for your reference.
https://downloadcenter.samsung.com/content/UM/202103/20210324134425251/MANUAL_USERS_DD81-02157B-01.pdf
Samsung dishwasher cycles, options, and settings:
https://www.samsung.com/us/support/answer/ANS00084182/
Should you require further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give us this ticket reference number 1145742218, which will help our team pull up your information.
Have a great day!
^Chrystel
dishwasher
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.works very good dishs require no rinsing very efficient
I would recommend this to a friend10/10
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great choice, quite efficient and does what it should
I would recommend this to a friendGood product
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good purchase have had no issues, does what it needs to do.
I would recommend this to a friendLess than a year ! Common issue.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Less than in a year normal light is blinking and I searched on the internet - it is leaking issue and it was common issue for this dishwasher,
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are experiencing issues with your Samsung Dishwasher. You stated that your appliance was less than a year old. I would love the opportunity to chat and see when we could get a certified Samsung Technician scheduled to resolve your issue. Please contact us at your earliest convenience via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1142599294. We thank you for being a part of our growing Samsung family. ^Brad
Dishwasher
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice product. Worth the wait. I am glad that I purchased.
I would recommend this to a friendBlack Steel
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Highly recommended great color and dry's my dishes spotless
I would recommend this to a friendSamsung Lemon
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Intake water valve broke after 18 months in a household of 2 adults. With service fees, over $220. Contacting Samsung about refund.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there DTGWS,
I see you are needing assistance with your Samsung Dishwasher not taking water and realize your experience has been less than ideal. I would love the opportunity to chat and see how we can help. Please contact us at your earliest convenience via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1143203194. We thank you for being a part of the Samsung family. ^Brad
Worst purchase
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This dishwasher does not clean dishes. Completely unhappy and bestbuy won’t allow a refund will not do business again
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Jonathansanchez! Thank you for taking the time to leave your feedback. I understand that your dishes are not clean at the end of the cycle. Please know that we are here to help. Below I have provided a link that will help you get the best performance out of your dishwasher. (http://www.samsung.com/us/support/troubleshooting/TSG01000962/)
If you find that this information is not helpful regarding your concerns, please feel free to reach out to us via any of the following:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Please use the following ticket number for your reference: 1143807807
Thank you for choosing Samsung. ^Nic
Not happy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointed. We've used it several times and the inside never dries. Now it is starting to smell after less than a month.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there JonZ,
It seems that you are having issues with getting dry dishes from your Samsung Dishwasher and this has resulted in an odor. I would like to offer some assistance to ensure to are getting the best performance from your appliance because we know this is a huge inconvenience. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01001910/
https://www.samsung.com/us/support/troubleshooting/TSG01001923/
If you need any assistance, please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1143272698. We welcome you to our family and thank you for choosing Samsung. ^Brad
The right front leg was broken
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The right front leg was broken during the installation and noted. But no one follow up with a fix in months
No, I would not recommend this to a friendShouldn't of kept it.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its too SMALL. YOU HAVE ONE ROW TO PUT BIG 20 OUNCE GLASSES AND ONLY TEN SPOTS FOR FORKS. You have No place for straws.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there BULL, I realize that you have some concerns with loading your Samsung Dishwasher and know how that can be frustrating. I want to offer some helpful information for the best ways to load. See link below:
https://www.samsung.com/us/support/answer/ANS00062443/
We want to welcome you to our family and thank you for choosing Samsung. ^Brad
Do not buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Went to use it for the first time and it gave me an error codes. Pain in the butt to try and get replaced with customer service
No, I would not recommend this to a friendDishwasher
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The dishwasher was not installed right. The screws fell off. Best Buy had to come back to put the right screws.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers.
To better assist you with this issue, please contact the BestBuy customer service department at P. (888) 237-8289 H.24.
Your reference number is 1144548531.
-Noraina
Dishwasher disappointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn't clean dishes if you rinsed them! Doesn't say when cycling is done. Smaller capacity inside. Just not happy with this dishwasher at all
No, I would not recommend this to a friendBrand response from Samsung
Posted .I'd like to help with this, Yas2672! You can use this link (https://bit.ly/2wpvQ3a) to help you get the best cleaning performance out of the dishwasher. ^Jecca
Not the Best Buy for washers
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not work properly. The tech cane and said because of how it was installed, it voided the warranty. Waste of time and money.
No, I would not recommend this to a friendJunk
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Leaks while working. Barely a year and the stainless is rusting yeah lol real stainless Have to rewash dishes after use
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see that you are having issues with your Samsung Dishwasher not cleaning your dishes properly. I have some helpful information that will help get the ideal performance. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01000962/
And a Certified Samsung Technician will be able to resolve the unit leaking. See link below:
https://www.samsung.com/us/support/service/locations/
Thank you for choosing Samsung. ^Brad
Bad service
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Flooded my walls and it took too long for them to deliver it
No, I would not recommend this to a friendBrand response from Samsung
Posted .A leaking dishwasher is not what we want and we understand that, AlainaRussell. We're here to help with what occurs on your Samsung appliance.
Proper leveling will help to prevent leaks and other performance issues.
Level your Samsung dishwasher:
https://www.samsung.com/us/support/answer/ANS00080768/
Samsung dishwasher is leaking:
https://www.samsung.com/us/support/troubleshooting/TSG01001021/#dishwasher-is-visibly-leaking
Proper installation prevents leaking and other unexpected circumstances.
Installation guide:
https://downloadcenter.samsung.com/content/EM/202104/20210402143005806/DD81-02158B-01_Install_DW80R2031U.pdf
To better assist you with Samsung products, please reach us with the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
You may provide this reference number (1145370898) to help our team pull up your information.
Thank you for choosing Samsung. Have a great day.
-Trisha-
not drying
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Dishwasher is not drying and because of covic-19 cant get anyone to come out and check it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .I would love the opportunity to help ease your frustrations on your dishwasher not drying. Samsung dishwashers use condensing dry technology. I am including a link to provide you some information on condensing dry technology and information on how to get the best drying performance out of your dishwasher (https://bit.ly/2J934dl). We thank you for choosing Samsung! ^Lena
Don't waste your money
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The heat drying feature does not dry, certainly would not buy again
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi,
Thank you for leaving us a review. Let us help you with your Samsung dishwasher by providing the troubleshooting links.
When the Samsung dishwasher does not dry dishes, I recommend following the steps on the link below.
https://www.samsung.com/us/support/troubleshooting/TSG01001910/
I've also included a guide to improving your dishwasher cleaning and drying performance for reference.
https://www.youtube.com/watch?v=bajCw_H-njg
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145081639) to help our team pull up your information when you message us.
Thank you!
-Angelica