Customer Ratings & Reviews
- Model:
- DW80R2031US
- SKU:
- 6336699
Rating by feature
- Cleaning Quality
Rating 4.4 out of 5 stars
- Dry Quality
Rating 4.0 out of 5 stars
- Cycle Options
Rating 4.3 out of 5 stars
Customers are saying
Customers are positive about the cleaning performance, quiet operation, and ease of use of this dishwasher, frequently praising its value for the price. However, some customers express concerns regarding the long-term reliability and the design of the racks. A few also mention issues with fingerprint smudging and drainage. While many appreciate its attractive appearance, some wish it had fingerprint resistant stainless steel.
This summary was generated by AI based on customer reviews.
mediocre
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The dishwasher does not dry properly, and the racks are not the best for larger families.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Jazzy! We are sorry to hear that your unit is not drying as it should. Please see the link that will help rectify your concern. (https://www.samsung.com/us/support/troubleshooting/TSG01001910/)
If you find that this information is not helpful regarding your concerns, please feel free to reach out to us via any of the following:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Please use the following ticket number for your reference: 1144107567
Thank you for choosing Samsung. ^Nic
doesnt darin used it for less than a year
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.drain issues cycle light wont go off, clean light remans on. cylce lights keep on flushing. dishwasher wont power off
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are experiencing issues with your Samsung Dishwasher. I would love the opportunity to chat and see how we can help. Please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1142623826. We thank you for being a part of the Samsung family. ^Brad
Stay away!
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This dishwasher is a complete piece of crap that can’t even clean coffee out of a mug. Do not buy!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Junk! Thank you for taking the time to leave your feedback. I understand that the dishwasher is not cleaning as it should. Below I have provided a link to help rectify your concern as I'm sure it is frustrating.
(http://www.samsung.com/us/support/troubleshooting/TSG01000962/)
You may also contact us via: Facebook Messenger: http://m.me/samsungsupport or
Twitter: https://twitter.com/messages/compose?recipient_id=18768513 for further assistance.
Ticket number: 1143675407
Thank you for choosing Samsung. ^Nic
Poor quality and endurance.
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working within a year. I would not recommend as the customer service and over all quality is very poor.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are experiencing issues with your Samsung Dishwasher. I would love the opportunity to chat and see how we can help. Please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1142949464. We thank you for being a part of the Samsung family. ^Brad
Atrocious!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I paid for installation and the crew didn't. It's still not hooked-up and therefore doesn't work. Atrocious.
No, I would not recommend this to a friendreturn
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Item was return 7-13-20 still being charged their was no haul still was charged
No, I would not recommend this to a friendOnly worked for 15 days
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.had problems and since it was over the 15 days best buy would do nothing. Lucky was able to get hold of Samsung and they fixed it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi bcbc,
We appreciate you reaching out regarding your inconvenience with our Samsung dishwasher and we know how important dishwashers are especially if we are cleaning our dishes between your busy schedules. We apologize for the inconvenience of the dishwasher. Don't worry we will surely notate your feedback about this matter.
I highly recommend checking on this link for basic troubleshooting guides:
Reset the dishwasher:
https://www.samsung.com/us/support/answer/ANS00087943/
For other troubleshooting guides that may help with dishwasher issues:
https://www.samsung.com/us/support/search/?query=dishwasher&referrerPageUrl=https://www.samsung.com/us/support/
You may check this link for future reference to reduce unnecessary repairs over the dishwasher's lifetime.
https://www.samsung.com/us/support/answer/ANS00076793/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/DW80R2031US/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144354834
Thank you for choosing Samsung. Have a great day.
-Trisha-
product is damaged. another 2 months waiting!!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.at the delivery, found its broken. had to take back and reschedule. another 2 months waiting.
No, I would not recommend this to a friendPoor quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Manufacturer defects dishwasher doesn’t work at all and I have to wait until December to get a replacement.
No, I would not recommend this to a frienddissatisfiied
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Delivered item damaged and it took 4 weeks to resolve the issue.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
To better assist you with this issue, don't hesitate to get in touch with our BestBuy Customer Service department at (888) 237-8289. They are available 24 hours a day. They can answer your question or transfer you to your local store to answer your specific inquiry.
Reference Number: 1144624067
Have a great day.
Melardo
BestBuy Sucks
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this a month ago and it is still not installed. It's been delayed 5 times.
No, I would not recommend this to a friendCrap! Plus bad service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Crap!! And I’ve been waiting for two months for Best Buy to come out and replace with a new one
No, I would not recommend this to a friendSamsung dishwasher
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.On this Samsung dishwasher the sensor for draining quit working after just a week.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Susie, I understand you are having problems with your Samsung Dishwasher not draining properly and know that can lead to other issues. I want to make sure that you are having the best experience with your unit. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01001363/
If your issue persists, please reach out to us at your convenience via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143495230. We thank you for being a part of our Samsung family. ^Brad
Heater did not dry the dishes
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The heater was not drying the dishes. I had to dry the dishes by hand. I returned it to best buy
No, I would not recommend this to a friendNot Dry Dishes
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.okay dishwasher, not too loud but it won't dry your dishes all the way.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Colton! We appreciate you taking the time to leave your feedback. Having wet dishes at the end of the cycle must be frustrating. Below I have provided a link to help rectify your concern. (https://www.samsung.com/us/support/troubleshooting/TSG01001910/)
Please know that you can contact us at Facebook Messenger: http://m.me/samsungsupport or
Twitter: https://twitter.com/messages/compose?recipient_id=18768513 if you need further assistance.
Reference ticket number: 1143619589
Thank you for choosing Samsung. ^Nic
Do not purchase. Defective
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Poor drying cycle. Sold 3 defective LG dishwashers.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Defective,
Thank you for bringing this to our attention.
I'm so sorry for having some problems with your
Samsung - 24" Top Control Built-In Dishwasher - Stainless steel
We apologize for any inconvenience this may have caused you.
The experience is not what we expect from our customers.
To troubleshoot your concern here are links that might help you.
Samsung dishwasher does not dry dishes
https://www.samsung.com/us/support/troubleshooting/TSG01001910/
Samsung dishwasher cycles, options, and settings
https://www.samsung.com/us/support/answer/ANS00084182/
Samsung dishwasher is displaying an error code
https://www.samsung.com/us/support/troubleshooting/TSG01002074/
How to reset your Samsung dishwasher
https://www.samsung.com/us/support/answer/ANS00087943/
In case you have any other concerns you may reach us via the following options.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Reference number:1144520549
Thank you for choosing Samsung.
^Ross
control pannel totally dysfunctional, won't work
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Never got beyond the malfunction state. Worthless machine that would not work at all.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I realize you were experiencing some issues with your Dishwasher. If those issues still persist, I would love the opportunity to see how we can change that. Please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1142460717. We thank you for being a part of the Samsung family. ^Brad
Dishwasher
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s just all right but for the price you shouldn’t expect any more
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Rich, congratulations on your new Samsung Dishwasher and thank you for taking the time to post your review. I am glad to see that you are liking your new machine. We appreciate good feedback. If you need any assistance, we can help via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143434974. We thank you for being a part of our Samsung family. ^Brad
Bad
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wish I could take it back, my antique seem to do better
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello SteveC! Thank you for taking the time to leave your review. We are sorry this unit is not meeting your expectations. At your earliest convenience, please reach out to us via any of the following using ticket number: 1143976496
Facebook Messenger: http://m.me/samsungsupport or
Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Thank you for choosing Samsung. ^Nic
Not happy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My dishwasher does not have cord to connect it to my electric plug.
No, I would not recommend this to a friend