Customer Ratings & Reviews
- Model:
- DW80R2031US
- SKU:
- 6336699
Rating by feature
- Cleaning Quality
Rating 4.4 out of 5 stars
- Dry Quality
Rating 4.0 out of 5 stars
- Cycle Options
Rating 4.3 out of 5 stars
Customers are saying
Customers are positive about the cleaning performance, quiet operation, and ease of use of this dishwasher, frequently praising its value for the price. However, some customers express concerns regarding the long-term reliability and the design of the racks. A few also mention issues with fingerprint smudging and drainage. While many appreciate its attractive appearance, some wish it had fingerprint resistant stainless steel.
This summary was generated by AI based on customer reviews.
Awful dishwasher
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Even if I wash the dishes, this appliance can't even rinse and dry them properly. Called for service when under warranty, but the guys that came to look at it were only concerned that it ran, and not if it actually cleaned dishes.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thank you for your feedback, kksmith39. Here is a like that will help you achieve optimal cleaning performance from this unit (http://bit.ly/2YcUBMo). ^Lo
meh
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worked for 2 years and then started leaking at the intake valve. It had other issues the whole time, though, including not fully draining after loads. I had to manually run the cancel and drain function for most loads...
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Glenn,
Thank you for taking the time to leave this review.
We understand that you have multiple concerns with the dishwasher.
A visibly leaking dishwasher can be troublesome, and you may be unsure how to fix it. An installation issue, for instance, will require you to inspect the drain hose, water supply hose, and leveling legs if the leak is severe.
Samsung dishwasher is leaking
https://www.samsung.com/us/support/troubleshooting/TSG01001021/#dishwasher-is-visibly-leaking
Please ensure the hot water supply line is sealed with a Teflon tape or sealing compound to prevent it from leaking. Please see the link for more details.
Check water supply requirements and cautions on page 9
https://downloadcenter.samsung.com/content/EM/202104/20210402143005806/DD81-02158B-01_Install_DW80R2031U.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide them with this number (1144988591) when you message us to help our team pull up your information.
Have a great day.
^Charles
Broke after 3 years
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I got this Samsung DW80R2031US exactly 3 years ago and just yesterday I got the blinking/beeping normal error which translates to a leak being detected. I'm disappointed this dishwasher didn't last long.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We appreciate your review of your overall experience with your Samsung dishwasher, ElizabethM. And we'll be glad to look into this for you.
Here are the links to the troubleshooting steps to try when your Samsung dishwasher displays an error code.
https://www.samsung.com/us/support/troubleshooting/TSG01002074/
https://www.youtube.com/watch?v=xCY2C3KzdRc
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145046350) to help our team pull up your information when you message us.
Thank you!
-Angelica
WARNING DO NOT PURCHASE SAMSUNG
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This Samsung appliance is being sold by the manufacturer a with the knowledge that they are defective, Paid $800 + for model 5061US over a month over a month ago and have not been able to use it once. Stay away from SAMSUNG APPLIANCE
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Miguel,
I see you are experiencing some concerns with your Samsung Dishwasher. I would love the opportunity to chat and see how we can help you. Please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1143293661. We thank you for being a part of our Samsung family. ^Brad
Used for 9 months and now need to buy the new one
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Dishwasher is broken after 9 months of using it. Samsung did not help with repair or replacement. I have to buy the new appliance, will try another brand this time, probably they do better with the warranty.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi WowGamer! Thank you for taking the time to leave your review. We are sorry to hear that your dishwasher is not working as designed. At this time we would like to communicate further to see how to better assist. We can be reached directly via any of the following using ticket number: 1144003114
Facebook Messenger: http://m.me/samsungsupport or
Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Thank you for choosing Samsung. ^Nic
Mrs Tenaye
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This product is broken. now i have to buy another one
No, I would not recommend this to a friendBrand response from Samsung
Posted .TenayeM, we want you to have a working washer. We want to speak to you directly and get more information about your dishwasher for better assistance.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://u.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147171255) to help our team pull up your information.
Have a great day.
^Camille
Buy something else
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn’t wash dishes completely. Definitely doesn’t dry them. Also the run cycle is like 3 hours. I believe this might be the worse dishwasher someone could buy
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there! I have some links for you that I believe may help with some of the issues you're experiencing. First, this link (https://bit.ly/2D2RbmM) has everything you need to know about getting the best clean possible. Next, I have this link (https://bit.ly/2EgHyBC) to help you get your dishes dryer. Thank you for sharing. ^Jecca
No worth it!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The worst dishwasher ever, is just less the two years. Is rust, burn and just a disaster
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Mary,
Thank you for bringing this to our attention. I see you have some concerns with the 24" Top Control Built-In Dishwasher having rust and burns. I sincerely apologize for the inconvenience this has caused you. Please know that we value your feedback. We will continue working on improving the quality of the products we offer.
Since your dishwasher's job is to clean, it's easy to forget it has its own cleaning needs. But proper cleaning is an important part of dishwasher maintenance. Not only does it improve performance, but it also reduces unnecessary repairs over the dishwasher's lifetime. Check out our tips for day-to-day, routine wipe-downs and how to tackle a deep cleaning whenever your dishwasher needs it.
Routine and deep clean your Samsung dishwasher https://www.samsung.com/us/support/answer/ANS00076793/
For mold or mildew to grow and start to stink or smell bad, it needs a location with moisture, warmth, and a source of nutrients (such as food particles). A prime example of such a location is an unclean dishwasher. So, regularly cleaning and maintaining your dishwasher is what you need to do to prevent mold growth and other sources of odors. The same maintenance can be used to clear away pre-existing odors, although you may have to be more thorough.
Samsung Dishwasher Stinks or has a Musty, Mildew Smell https://www.samsung.com/us/support/troubleshooting/TSG01001923/
In case of repairs will be needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/DW80R2031US/AA
One (1) year parts and labor
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144753372
Have a great day.
^Charles
Dumpster fire
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Hot garbage. Nothing but trouble since day one. Avoid at all costs!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello,
Thank you for reaching out and sharing your feedback about your Samsung dishwasher. I understand you're having issues with your dishwasher as it stopped working less than a year. We do apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01001914/ if your dishwasher does not turn on.
You can also check this link https://www.samsung.com/us/support/service/warranty/DW80R2031US/AA for the warranty information of your dishwasher.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=dishwasher&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung dishwasher.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144413023.
-Noraina
Don’t buy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This dishwasher never dry !! The dishes stay wet even after one week
No, I would not recommend this to a friendBrand response from Samsung
Posted .I understand how frustrating it is when results and expectations do not meet. I am including a helpful link to help you get the best drying performance out of your dishwasher (https://bit.ly/2I5dv1v).We thank you for choosing Samsung for your home! ^Lena
QWERTY
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Stay away of Samsung appliances! Very bad products.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thank you for taking the time to share this review with us, Badly. We value our customers opinions and want to help in any way we can. If you have any concerns or are in need of assistance with your dishwasher, Samsung support cant be reached at either 1. Facebook Messenger: http://m.me/samsungsupport or
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 and be sure to reference ticket number 1142960208. ^Lo