Customer Ratings & Reviews
- Model:
- DW80R2031US
- |
- SKU:
- 6336699
Customer reviews
Rating 4.1 out of 5 stars with 2289 reviews
(2,289 customer reviews)Rating by feature
- Cleaning Quality4.4
Rating 4.4 out of 5 stars
- Dry Quality4.0
Rating 4.0 out of 5 stars
- Cycle Options4.3
Rating 4.3 out of 5 stars
Customers are saying
Customers are positive about the cleaning performance, quiet operation, and ease of use of this dishwasher, frequently praising its value for the price. However, some customers express concerns regarding the long-term reliability and the design of the racks. A few also mention issues with fingerprint smudging and drainage. While many appreciate its attractive appearance, some wish it had fingerprint resistant stainless steel.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Reliability
Rated 1 out of 5 stars
5th service call
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I recently purchased the Samsung 24" Top Control Built-In Dishwasher, and unfortunately, my experience has been less than satisfactory. Within just nine months of ownership, I've had to schedule service calls not once, not twice, but four times already, and I'm currently awaiting my fifth. The repeated issues I've encountered are deeply concerning. The laundry list of failures includes the pump, heater, and circuit board, all of which have malfunctioned at various points. This ongoing saga has not only been inconvenient but also a significant disappointment given the initial expectations I had for a reputable brand like Samsung. While the dishwasher's design and features may seem appealing, the constant need for service and the unreliability of its core components have left me frustrated and dissatisfied. I strongly advise potential buyers to consider investing a little more in a higher-quality unit from a different brand. In the long run, it may save you the headache of frequent breakdowns and the inconvenience of multiple service calls. In conclusion, my experience with the Samsung dishwasher has been far from ideal, and I cannot recommend this particular model based on its performance and reliability issues.
No, I would not recommend this to a friendBrand response from Samsung
Posted .I know how indeed frustrating your overall experience has been. Allow us to extend our assistance and get you the help you need, Bruce.
We would love to speak to you directly so we can better assist you with your dishwasher. Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146930403, to help our team pull up your information.
Have a great day!
^Chrystel
Rated 3 out of 5 stars
Get the warranty
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I loved this dishwasher, but the quality is a little rough. I bought in 2022 and has a two year warranty on it. Literally two year has passed and i have to get it replaced.
No, I would not recommend this to a friend- Cons mentioned:Drainage
Rated 2 out of 5 stars
Works just not all the time
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We were really excited to get all new appliances and then this dishwasher has been terrible. We had a technician come to check it out because it would not drain for some odd reason. He claimed it was because there was something stuck on the drain line. Little after the same issue started happening so I called them again and then they said it was because it wasn't levelled so I sat there turning the little legs to level the front. It worked for a little and then the same problem happened. It stops halfway through the cycle and then tries to drain but nothing comes out. You have to force drain and cancel for it to drain completely and hope that if you start the cycle again it finishes it. I don't know what it is but it's annoying to not know if it will work or not every time.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Gorman! Unfortunately there are several things that can cause the dishwasher to not drain properly, which can sometimes make it difficult to find the solution. But I do have this link (https://bit.ly/36B1ubQ) that can help you with what to check when the dishwasher doesn't drain. ^Jecca
- Pros mentioned:Ease of use
Rated 4 out of 5 stars
good
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is nice replacement for our 15 years dishwasher, installed it my self and so easy as 123.
I would recommend this to a friend - Pros mentioned:Ease of use
Rated 5 out of 5 stars
We bought this dishwasher with a package deal, ref
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We bought this dishwasher with a package deal, refrigerator stove a reasonably priced good quality easier to keep clean for one of our rentals we’re doing a remodel in the kitchen this is perfect.
I would recommend this to a friend Rated 4 out of 5 stars
Works well
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good. It looks great and installation was quite simple. Features work nicely.
I would recommend this to a friend- Cons mentioned:Rack design
Rated 1 out of 5 stars
Parts rusting and falling off after only 2.5 years
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the worst dishwasher I had. It takes too long to wash dishes and even then, dishes come out with food still stuck to them, But even worse than that, after only 2.5 years of use by a family of 4 people, the part of the upper rack rusted and fell off ! It never happened to me before and all reps at Samsung are very good at politely ignoring you and insisting that it is a normal occurrence. I had used Whirlpool dishwashers in the past and they never had a single part rusted on them. What a shame! So, may be, Samsung should stick to making phones, or wait they are failing at that too! When will they start listening to their customers?
No, I would not recommend this to a friendBrand response from Samsung
Posted .LeilaC, we know how important it is to have a reliable dishwasher since it is one of the most used appliances in our home. Let us help.
Below is a link to help you diagnose if your dishwasher takes too long to wash dishes. Please click on the embedded word.
Samsung dishwasher cycle takes a long time to finish
https://www.samsung.com/us/support/troubleshooting/TSG01001909/
Here is a guide for tips and tricks to help you have clean dishes. Please choose "Food particles left on dishes." Kindly click on the embedded word.
Dishwasher cycle ends before dishes are clean
https://www.samsung.com/us/support/troubleshoot/TSG10000118/
Should you need more assistance with your rusted upper rack, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1148038782) to help our team pull up your information.
Have a great day.
^Camille
- Pros mentioned:Noise level
Rated 4 out of 5 stars
Samsung Dishwasher
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works well, fairly quiet. Would have been nice if the required electric cord was included.
I would recommend this to a friend Rated 4 out of 5 stars
Wish it had dry only option
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.works great. wish it had a dryer only option that would be 5 star
I would recommend this to a friend- Pros mentioned:Noise level
Rated 4 out of 5 stars
Great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Quiet, heat works pretty well. We rinse the dishes before putting inside so don't know if there is heavy residue that it will clean well but for how we use it, it is good. One main downside and irritating thing is; it does not have a light on the front to let you know when dishes are clean. You have to open to find out since the indicator light is under the counter. If you have a teen or child that does not put dishes away, will grab a plate and close it and when you check you think it's dirty. No light on the front would change my mind buying this dishwasher. Overall the quality is good enough not to deal with a hassle of return, Uninstall, and reinstall. Good luck for the ones who have to pay for that.
This review is from Samsung - 24" Top Control Built-In Dishwasher with Adjustable 3rd Rack, 55dBA - Black Stainless Steel
I would recommend this to a friend - Pros mentioned:Cleaning performance
Rated 5 out of 5 stars
Great dishwasher
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great dishwasher. Great features, quiet cleaning, and much more thorough cleaning than my old dishwasher. It has two easy to remove and clean filters.
I would recommend this to a friend - Pros mentioned:Ease of use
Rated 4 out of 5 stars
Dishwasher
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good product for the price. Easy to install. Stainless steel door is nice.
I would recommend this to a friend - Pros mentioned:Noise level
Rated 4 out of 5 stars
God Dishwasher
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Samsung - 24" Top Control Built-In Dishwasher - Stainless steel is really good an quiet.
I would recommend this to a friend - Pros mentioned:Cleaning performance
Rated 5 out of 5 stars
Great Dishwasher
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I recently purchased this dishwasher with a refrigerator, range and microwave. This look of this is very clean and stylish. It also cleans dishes very well. My only complaint is that it a little bit loud when operating.
I would recommend this to a friend - Pros mentioned:Cleaning performance
Rated 4 out of 5 stars
It Cleans Dishes
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It cleans the dishes very well. It doesn't dry them the greatest but overall it works fine.
I would recommend this to a friend - Pros mentioned:Price
Rated 4 out of 5 stars
Great dishwasher for the value!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dishwasher has fulfilled all the expectations I had. Great purchase and value for the price listed.
I would recommend this to a friendBrand response from Samsung
Posted .Hi there Beki! It is a wonderful thing when your expectations and product performance meet. Welcome to the Samsung Experience! ^Lena
- Pros mentioned:Ease of use
Rated 5 out of 5 stars
Very good purchase
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works as described and love the look. Very easy to control and fits just right in the cabinet space
This review is from Samsung - 24" Top Control Built-In Dishwasher with Adjustable 3rd Rack, 55dBA - Black Stainless Steel
I would recommend this to a friend - Pros mentioned:Noise level
Rated 5 out of 5 stars
Good purchase!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We had so many issues with the precious unit and glad we purchased this one- its quiet and the filter is easy to access and clean. Great quality for the price.
I would recommend this to a friend - Pros mentioned:Noise level
Rated 5 out of 5 stars
Samsung 24" dishwasher
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just got all new matching Stainless Steel finish appliances for our new kitchen, rebuilding after a house fire last year. This dishwasher operates easily and is nice and quiet as it runs!
I would recommend this to a friend - Pros mentioned:Ease of use
Rated 5 out of 5 stars
Easy to Use
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it! Super easy to use and organized. My oldest likes this one better thannour old one when filling and operating
This review is from Samsung - 24" Top Control Built-In Dishwasher with Adjustable 3rd Rack, 55dBA - Black Stainless Steel
I would recommend this to a friend








