Customer Ratings & Reviews
- Model:
- DW80R2031US
- |
- SKU:
- 6336699
Customer reviews
Rating 4.1 out of 5 stars with 2290 reviews
(2,290 customer reviews)Rating by feature
- Cleaning Quality4.4
Rating 4.4 out of 5 stars
- Dry Quality4.0
Rating 4.0 out of 5 stars
- Cycle Options4.3
Rating 4.3 out of 5 stars
Customers are saying
Customers are positive about the cleaning performance, quiet operation, and ease of use of this dishwasher, frequently praising its value for the price. However, some customers express concerns regarding the long-term reliability and the design of the racks. A few also mention issues with fingerprint smudging and drainage. While many appreciate its attractive appearance, some wish it had fingerprint resistant stainless steel.
This summary was generated by AI based on customer reviews.
Rated 4 out of 5 stars
Good price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good price and quick delivery. Nice color and space inside.
I would recommend this to a friendRated 5 out of 5 stars
great quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this stylish addition to our kitchen. It is very high quality and I am 100% satisfied with the purchase
I would recommend this to a friendRated 5 out of 5 stars
Good dishwasher
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great dishwasher but had to return because the handle prevented the kitchen drawer from opening. So returned in exchange for a door with built in handle
I would recommend this to a friendRated 5 out of 5 stars
Install
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The delivery was delayed substantially (from 12-2 until 8:30 - 9:30?) Individuals involved however, kept us informed and eventually they showed up. They were polite, apologetic, and extremely professional.
I would recommend this to a friendRated 1 out of 5 stars
The worst appliance I have ever owned
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This dishwasher worked fine for us for a year. After that (conveniently immediately after the warranty was up) the inlet valve failed and started leaking. After some searching I found many others that had this same problem, most of whom had it show up very shortly after the warranty expired. After getting the faulty part fixed it worked fine again for a few months until the "over level water sensor" also stopped working. Again I searched online only to find (surprise, surprise) that this is another issue that several other people have reported encountering. The dishwasher now constantly thinks that there is too much water inside it which causes it to immediately stop the cycle, at which point the only option is to turn it off. This machine may look sleek but it's just a hastily assembled bundle of cheap, low quality components wrapped in a shiny silver package. You may think you're getting a good deal for $500 but you're going to spend an additional $500 on repairs before you've even owned it for two years.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Adam,
I see you are needing assistance with your Samsung Dishwasher showing an error code and realize your experience has been less than ideal. I would love the opportunity to chat and see how we can help. Please contact us at your earliest convenience via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1143021562. We thank you for being a part of the Samsung family. ^Brad
Rated 3 out of 5 stars
Washes great but poor drying
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great other than does not dry very well. If it had an option for just drying and not repeating yhe qhole cycle it wouldsnt be as bad.
I would recommend this to a friendBrand response from Samsung
Posted .AustinA, we want you to enjoy doing the dishes. Let's help you with your dishwasher.
Below are tips and tricks on how to dry your dishes. Click on the embedded words to complete the troubleshooting guide.
Dishes are not dry after using the dishwasher
https://www.samsung.com/us/support/troubleshooting/TSG01001910/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146087044) to help our team pull up your information.
Have a great day.
^Camille
Rated 5 out of 5 stars
Good, fair-priced dishwasher, efficient install
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good, fair-priced dishwasher, efficient install. We had limited height requirement. This unit fit. Works fine and unlike many Samsung models, it has heated dry option. Thank you Best buy for the fair price and efficient delivery/install.
I would recommend this to a friendBrand response from Samsung
Posted .It's always nice when you can find what you need at the right price. Thanks for choosing Samsung, Arizonahouse! ^Jecca
- Cons mentioned:Reliability
Rated 1 out of 5 stars
Don’t buy Samsung.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Our dishwasher is 1 year and 2 months old and just broke. It only alphas a 1 year warranty so we are now stuck paying to replace it. In the last 2 years we have replaced most of our major appliances with Samsung and now we are having to replace all of them again because Samsung doesn’t last. Go with another brand. This was the noisiest dishwasher I have ever owned. Anything on the outer rim of the top rack did not come clean. About every month it would develop a roadkill smell that I would have to clean out with bleach. My dishes never came out dry. This was just a poor quality dishwasher.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are experiencing issues with your Samsung Dishwasher. I would love the opportunity to chat and see how we can help with your machine. Please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1142720268. We thank you for being a part of the Samsung family. ^Brad
Rated 5 out of 5 stars
Chugging along
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was a bit difficult to install due to the controls on top, and I wanted them to display a certain way, but it does its job with the best of them. Especially like the adjustable height of the top shelf
I would recommend this to a friendRated 5 out of 5 stars
What a beauty!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No kitchen is complete without a beautiful dishwasher - :) this purchase as very comfortable, and Best Buy made it very easy by providing removal of the old appliance and installation of the new one. Thanks Best Buy!
I would recommend this to a friendRated 5 out of 5 stars
Dish washer is beautiful!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the dishwasher. Loved the service at the store. Especially loved the 2 young men that did the install. Very professional and down to earth.
I would recommend this to a friendRated 1 out of 5 stars
Don't Expect Assistance
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have had the worst experience. The heat dry on my dishwasher doesn't eork. Over the years I have spent tens of thousands of dollars at best buy. I recently purchased a new set of kitchen appliances and the process has been terrible from install to trying to get someone out to look at the quality of the installation. My floor counters and island have all been damaged and I realized this after the installers left. Not to mention the install team is outsourced and the language barrier has been difficult by the 3 teams that came out on separate days for deliveries and installs. I call the "total tech" support line which I paid for and questits worth and get an outsourced call center from overseas that transfer me to anyone at a corporate office or store. I'm considering never purchasing from here again. I get better customer service from Amazon. I'm sure there is an appliance store that would do much better as well. I'm too busy with life to drive 24 minutes to talk to someone at Beat Buy everytime I want to inquire about my purchases.
This review is from Samsung - 24" Top Control Built-In Dishwasher with Adjustable 3rd Rack, 55dBA - Black Stainless Steel
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
To better assist you with the installation, don't hesitate to get in touch with our BestBuy Customer Service department at (888) 237-8289. They are available 24 hours a day. They can answer your question or transfer you to your local store to answer your specific inquiry.
Have a great day.
Melardo
Rated 4 out of 5 stars
Dishwasher
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would have preferred my first choice a kitchen aid
No, I would not recommend this to a friendRated 5 out of 5 stars
Very happy with purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good service, free delivery and a good value. Very happy with the product.
I would recommend this to a friendRated 4 out of 5 stars
Good over all
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good over still leaves dishes wet.. no problems so far..
I would recommend this to a friendRated 4 out of 5 stars
Nice and pretty, it looks so good that I had to h.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a nice product and it looks good. Good! Good! Good!
I would recommend this to a friend- Pros mentioned:Ease of use, Noise level
Rated 1 out of 5 stars
Samsung diswasher
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ecellent, easy to operate and clean, and very quiet.
This review is from Samsung - 24" Top Control Built-In Dishwasher with Adjustable 3rd Rack, 55dBA - Black Stainless Steel
I would recommend this to a friendBrand response from Samsung
Posted .Hello there,
Thank you so much for taking the time to send this review! Everyone here at Samsung is excited to know that our clients love the product.
Let us send you a guide that may be useful for you when using the dishwasher.
The best way to load the dishwasher:
https://www.samsung.com/us/support/answer/ANS00062443/
Dishwasher cycles, options, and settings:
https://www.samsung.com/us/support/answer/ANS00084182/
You may check this link for future reference to reduce unnecessary repairs over the dishwasher's lifetime.
Routine and deep clean your Samsung dishwasher:
https://www.samsung.com/us/support/answer/ANS00076793/
To assist you further with Samsung products, please reach us with the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
You may provide this reference number (1145375458) to help our team pull up your information.
Thank you for choosing Samsung. Have a great day.
-Trisha-
Rated 5 out of 5 stars
Nice dishwasher
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great and washes dishes perfectly. The only complaint I have is it doesn't dry the dishes quite as much as I would expect from heated dry option.
I would recommend this to a friendRated 4 out of 5 stars
Good dishwasher
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a solid low end Samsung dishwasher. Looks good and works.
I would recommend this to a friend- Cons mentioned:Reliability
Rated 1 out of 5 stars
Defective Unit
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Defective Unit, had to return it after using it twice. Unit started beeping, flashing lights and refuse to turn off without unplugging the power. Researched on youtube and find out this error is common for this particular samsung model. Heat dry also never worked. Recommend to avoid Samsung who knowingly release defective dishwashers.
No, I would not recommend this to a friend








