Customer Ratings & Reviews
- Model:
- DW80CG4021SR
- SKU:
- 6549883
Rating by feature
- Cleaning Quality
Rating 4.6 out of 5 stars
- Dry Quality
Rating 4.3 out of 5 stars
- Cycle Options
Rating 4.5 out of 5 stars
Customers are saying
Customers have good things to say about the 24” Top Control Built-In Hybrid Tub Dishwasher, particularly its quiet noise level and excellent cleaning performance. Many appreciate its ease of use, reasonable price, and sleek design. However, some customers have reported issues with drainage and a concerning smell.
This summary was generated by AI based on customer reviews.
Dishwasher
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m so satisfied with my appliances. It’s just what I needed
I would recommend this to a friendGreat for some kitchens.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great dishwasher, as long as your counter doesn't overhang.
I would recommend this to a friendGreat
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Beautifully designed & engineered. Quality workmanship throughout
I would recommend this to a friendgreat machine
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was purchased for my mother in law. She loves it
I would recommend this to a friendDishwasher
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice diswasher. Its quite and looks nice in our kitchen.
I would recommend this to a friendDishwasher
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love it ♥️♥️♥️♥️♥️♥️♥️♥️♥️♥️♥️♥️♥️♥️♥️♥️♥️♥️♥️♥️♥️♥️
I would recommend this to a friendPoor quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not what I expected poor quality not a powerful dishwasher
No, I would not recommend this to a friendDishwasher
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is very nice and quite the dishes clean really good
I would recommend this to a friendGreat dishwasher
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Everything thing I was looking for in a dishwasher
I would recommend this to a friendBuilder
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Installed in a new home. Have not started it yet.
I would recommend this to a friendNot worth having
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This may have been a problem with prior regulations, but dishwasher takes 1 hour to wash and 1 hour to dry on the shortest cycle. That has to be a lot more water and power than it takes to wash by hand, and it's a lot of trouble to load everything properly.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello,
We understand how you feel to deal with a dishwasher taking an hour to wash and dry. Let us help.
Most dishwasher cycle times range from 80-150 minutes, depending on the cycle and the soil level.
We have provided the link to learn more about loading the dishwasher to improve its cleaning and drying performance. The resource also includes links about the dishwasher cycles and a video to watch from start to finish.
Learn the best way to load a Samsung dishwasher:
https://www.samsung.com/us/support/answer/ANS00062443/
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1148429361) to help our team pull up your information when you message us.
Thank you.
-Angelica
Average
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don't like the racks, not very consumer friendly as far as options.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello AllenF,
We want to know more about what transpires with the dishwasher racks and would like to assist as soon as possible.
We suggest contacting us via the options below to speak with a live representative for further assistance with the unit.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
Good buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great dishwasher and the black friday deal was great
I would recommend this to a friendDishwashers
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works ok you get what you pay for drying cycle is not that great
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi There,
Thank you very much for your review on one of our products. Should you need support in the future, please don't hesitate to reach out to us at www.samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
Have a great day!
-Ricardo
Dishwasher disappointment
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This works alright, however, My expectations were high. I let the dishes stay in there and now have to hand wash them all. Disappointing for a disabled person.
I would recommend this to a friendBrand response from Samsung
Posted .Cosmo011, we know how challenging it is to deal with a dishwasher that does not clean the dishes. Let us help to better its performance.
Here are simple steps that can be done if your dishes need to be cleaned. Please click on the embedded word.
Dishes are not clean after dishwasher cycle https://www.samsung.com/us/support/troubleshooting/TSG01000962/#food-particles-on-dishes
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146671563) to help our team pull up your information.
Have a great day.
^Camille
Damaged dishwasher
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product received with severe damage. Had to drive an hour to return it to store.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
To better assist you with your purchase experience, please contact Best Buy's customer service department at (888) 237-8289, open 24 hours a day.
They can either answer your question or transfer you to your local store to answer your specific concern.
Thank you.
Nicole
Dryer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Dry quality is very poor and not easy to put the items very bad experience no recommend at all
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Hosna B,
We appreciate the time you took to let us know about your dishwasher concerns. Let us provide the details you need.
Here is a link to help you with your dishwasher concerns. Please refer to page 24 (Does not dry dishes well) to learn what to do if the dishwasher fails to dry dishes, and pages 13-16 for tips on how to load the dishwasher effectively.
User manual:
https://downloadcenter.samsung.com/content/UM/202404/20240425145140299/DW80CG4021_51_DD81-04334A-01.pdf
Should you have other query, feel free to connect with us through the following platform.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Please provide us with this reference number (1151794078) when you message us so our team can retrieve your information.
Thank you.
Nicole
Dishes never really dry
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It works. Honestly no matter if I use the extra dry setting or not the dishes are wet.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi BeverlycP,
We can feel the disappointment you have with this dishwasher. We are here to help you.
We recommend checking the resources below for steps to take when the dishwasher is not drying the dishes. Please click on the embedded words for more details.
Samsung dishwasher does not dry dishes:
https://www.samsung.com/us/support/troubleshooting/TSG01001910/
Should you still need support, please don’t hesitate to reach out to us through the channels below.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, provide us with this reference number (1147287982), and it will help our team pull up your information.
^Rodel
- Pros mentioned:Noise level
worst ever dishwasher
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.too compartmentalized and too many inflexible dividers. took nearly 2hrs to fil a large load. the wine glass lack is a joke. only small glasses fit :( but it was super quiet. I didn't know that I had to select the heated dry option :(
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Masae P,
Spending so much time loading it only to find the dividers don’t work for your needs is really annoying. Let us help you.
I have shared this model's user manual link below. Please visit the link and turn to page 13 to adjust the height of the upper rack. Adjusting the upper rack will provide more headroom for taller glasses. Turn to page 14 for a guide to load the lower and upper rack to lessen load time.
https://downloadcenter.samsung.com/content/UM/202404/20240425145140299/DW80CG4021_51_DD81-04334A-01.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147336936 to help our team pull up your information.
Leo
- Cons mentioned:Smell
Heat dry doesn't work
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn't dry the dishes and leaves them half wet and if you don't unload within a few hours all the dishes smell.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Angiec87, drying the dishes keeps them sanitary. Let us get the dishwasher back on track.
Here is a link to help you dry the dishes. Please follow the steps and click the hyperlinks for further assistance.
Samsung dishwasher does not dry dishes
https://www.samsung.com/us/support/troubleshooting/TSG01001910/
Please see this link to help you if your dishes smell. Kindly click on the embedded word.
Samsung Dishwasher Stinks or has a Musty, Mildew Smell
https://www.samsung.com/us/support/troubleshooting/TSG01001923/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147989001) to help our team pull up your information.
Have a great day.
^Camille