Customer Ratings & Reviews
- Model:
- DW80CG4021SR
- SKU:
- 6549883
Rating by feature
- Cleaning Quality
Rating 4.6 out of 5 stars
- Dry Quality
Rating 4.3 out of 5 stars
- Cycle Options
Rating 4.5 out of 5 stars
Customers are saying
Customers have good things to say about the 24” Top Control Built-In Hybrid Tub Dishwasher, particularly its quiet noise level and excellent cleaning performance. Many appreciate its ease of use, reasonable price, and sleek design. However, some customers have reported issues with drainage and a concerning smell.
This summary was generated by AI based on customer reviews.
Not the best
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The dryer setting isn’t very great and it doesn’t wash the dishes all that good either
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi MichelleZ,
We recommend consulting the resources listed below for help with your dishwasher not drying your dishes. Please check the hyperlinks for more information.
Samsung dishwasher does not dry dishes
https://www.samsung.com/us/support/troubleshooting/TSG01001910/
Below is a link to help you with your dishwasher not cleaning your dishes. Please check the embedded words and select the option that corresponds to your experience.
Dishwasher cycle ends before dishes are clean
https://www.samsung.com/us/support/troubleshoot/TSG10000118/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG)
Please provide us with this reference number (1150619834) when you message us so our team can retrieve your information.
Thank you.
-Kimberly
Do not buy!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible! Stopped working after three wash cycles. Very disappointed. And installation was initially improper, too (was not properly hooked up). Glad it had a warranty.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings,
We understand how important it is to have a reliable appliance at home. Let us help you with your dishwasher.
Here is a link for troubleshooting steps for your dishwasher that stopped working; kindly click the embedded words.
Samsung dishwasher does not start or fill with water.
https://www.samsung.com/us/support/troubleshooting/TSG01000965/
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147849203) to help our team pull up your information when you message us.
Thank you.
-Ricardo
Garbage
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy this it broke an was deemed non-repairable absolutely garbage and was missing parts
No, I would not recommend this to a friendBrand response from Samsung
Posted .Stephen, we understand your frustration with your dishwasher. We want to speak with you directly to gather more information about your dishwasher and explore the options we can offer to assist you.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://u.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1150339057) to help our team pull up your information.
Have a great day.
^Camille
Samsung dishwasher
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Clearly, this dishwasher was inexpensive.However, it doesnt get the dishes clean. I had to return it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Mary M,
Thank you for choosing Samsung for your dishwasher needs. We're saddened that you no longer have the home appliance and would love to work with you in the future.
Please visit www.Samsung.com or one of our partners to explore products that better fit your needs.
When you message us, please provide us with this reference number 1147362856 to help our team pull up your information.
Leo
Samsung Dishwasher Leaked after 11 Days
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This dishwasher started displaying a leak code after 11 days, then after the power was turned off, leaked water across the kitchen floor. Best Buy replaced it at 11 days but I still don't trust the new one.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We appreciate you informing us of your experience with the dishwasher and are glad that your unit has been replaced. Please know that we're available to help you, JosephQ.
Should you require assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147531315, to help our team pull up your information.
Have a great day!
^Chrystel
Don’t buy Samsung.
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product has broken several times within the first year. Samsung will not provide support after 5pm CST or weekends making it extremely difficult to get repairs or assistance.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Vince490, we understand your disappointment if your dishwasher is broken several times and no support is provided. We want to speak to you directly and get more information about your dishwasher for better assistance.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://u.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1148732071) to help our team pull up your information.
Have a great day.
^Camille
- Cons mentioned:Smell
Disappointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I do not loke this dishwasher. It smells quickly & hold water st bottom. Ive only used 4 times
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dream, we want you to enjoy doing the dishes. Let's go ahead and help you with your dishwasher.
Below is a link to help you diagnose if your dishwasher has a smell and is not draining. Please click the embedded words.
Samsung Dishwasher Stinks or has a Musty, Mildew Smell https://www.samsung.com/us/support/troubleshooting/TSG01001923/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146645015) to help our team pull up your information.
Have a great day.
^Camille
Wasn't good
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didnt wash anything. I tried different soap and didn't help
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there,
We know how much peace of mind the dishwasher can bring to a household. Let's get this taken care of.
We recommend checking this link if your dishes are not clean after using the dishwasher. Please choose from the provided options that match your issue. Kindly click on the embedded word if prompted.
Dishwasher cycle ends before dishes are clean
https://www.samsung.com/us/support/troubleshoot/TSG10000118/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1150339576) to help our team pull up your information.
Have a great day.
^Camille
Defective unit.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The dishwasher did work well but the clean light was defective and never came on. I called for service or replacement but they were unable to provide service before the return deadline. I did remove the dishwasher and returned it to the store. I bought a replacement from somewhere else.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Matt G,
Thank you for choosing Samsung for your dishwasher needs. We're saddened that you no longer have the product and would love to work with you in the future.
Please visit www.Samsung.com or one of our partners to explore products that better fit your needs.
Should you need assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147337641 to help our team pull up your information.
Leo
Dishwasher
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just okay, could be better for the brand and price we Paid
I would recommend this to a friendBrand response from Samsung
Posted .We appreciate the review about the dishwasher, AaronB.
Should you need support, please don't hesitate to contact us at www.Samsung.com or by calling 1-800-726-7864 (1-800-SAMSUNG).
Thank you.
-Angelica
No help, broken in a month.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lasted about 3 weeks until it started malfunctioning. Wont power down turn off and best buy wont help since i didnt buy extra warranties. Even thoughy was delivered last month
No, I would not recommend this to a friendBrand response from Samsung
Posted .We want you to have a stress-free experience with your dishwasher, SalvatoreV. Let us help you.
If your dishwasher won't turn off, please refer to the resources below. Click the links and hyperlinks for tips.
Samsung dishwasher does not turn off:
https://www.samsung.com/us/support/troubleshooting/TSG01001915/
Should a service request be required, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1147053330, to help our team pull up your information when you message us.
Have a great day.
-John
Broke down early !
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working in the first week. We have contacted support hopefully they fix it for us.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Neria, we know how much peace of mind the dishwasher can bring to a household. Let's get this taken care of.
Here is a guide to help you if your dryer stops working. Please click on the embedded word.
Samsung dishwasher does not start or fill with water
https://www.samsung.com/us/support/troubleshooting/TSG01000965/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1148773135) to help our team pull up your information.
Have a great day.
^Camille
Do not buy this dishwasher
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It broke within 3 months of purchase. DO NOT BUY THIS PRODUCT.
No, I would not recommend this to a friendBrand response from Samsung
Posted .AnneB, we understand the importance of a working dishwasher. We want to speak to you directly and get more information about your dishwasher for better assistance.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://u.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1148086793) to help our team pull up your information.
Have a great day.
^Camille
Never purchase from Bestbuy again
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Missing power cord, had to buy one separately dishwasher still doesn't work and when I contacted support they just gave me the run around
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
To ensure the proper length of the power cable, it needs to be measured and bought separately. We recommend a jacketed 12-2 cable with ground. Note that some local codes may require the cable to have a BX-style metal jacket.
To better assist you with this with the installation of the dishwasher, please contact Best Buy customer service department at P. (888) 237-8289 H. 24 hours a day.
They can either answer your question or transfer you to your local store to answer your specific concern.
-Kimberly
Dishwasher
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Has a cheap feel to it. My old dishwasher was 100 times better and that was 12 years old.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
We would like to assist you further with your concern. Kindly let us know more about the dishwasher.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147475423) to help our team pull up your information when you message us.
Have a great day,
-Ernest-
Loud
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Handle sticks out too much. Use it to hang kitchen towel
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings!
We thank you for your honest review of this Samsung dishwasher model. Samsung produces dishwashers that have recessed handles for that flushed look and are seamless with the cabinetry of the kitchen. You may visit the Samsung website I have shared below for our dishwasher line.
https://www.samsung.com/us/search/searchMain/?search=dishwasher+#
Should you need assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147347175 to help our team pull up your information.
Leo
- Pros mentioned:Cleaning performance, Noise level
Great Dishwasher!!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love this product!!! Dishes are spotless and it is so quiet. So glad we purchased this dishwasher.
I would recommend this to a friend - Pros mentioned:Cleaning performance, Noise level
Attractive and affordable dishwasher
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My new dishwasher is getting my dishes much cleaner than my old one. It is also far more quiet while running. For the most part I'm quite happy with it. However, the way that it is set up inside is taking some getting used to. It seems like a bit of a puzzle when trying to fit the dishes in. The thing I'm finding most to be most troublesome however. Is the basket they put inside to hold the silverware. Almost every section in it is very small with 2 that are just a bit larger. But the holes on the sides of the basket are large enough, I will at times find that a knife will slip all the way through one of them. But for the most part, it's a matter of figuring out the best way to make it work for you. Overall I'm happy with it and it was affordable making it the right one for me.
I would recommend this to a friend - Pros mentioned:Noise level
Can't even tell that it's running
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice dishwasher. Installation was easy and this thing is SUPER QUIET. I love it.
I would recommend this to a friend - Pros mentioned:Cleaning performance, Noise level
Dishwasher review
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am very pleased with the dishwasher. It is very quiet when running and the dishes come out spotless. The installation was quick and the individual who did it was polite and cleaned up afterwards.
I would recommend this to a friend