Customer Ratings & Reviews
- Model:
- DW80CG4021SR
- SKU:
- 6549883
Rating by feature
- Cleaning Quality
Rating 4.6 out of 5 stars
- Dry Quality
Rating 4.3 out of 5 stars
- Cycle Options
Rating 4.5 out of 5 stars
Customers are saying
Customers have good things to say about the 24” Top Control Built-In Hybrid Tub Dishwasher, particularly its quiet noise level and excellent cleaning performance. Many appreciate its ease of use, reasonable price, and sleek design. However, some customers have reported issues with drainage and a concerning smell.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Price
Great Dishwasher
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.great Dishwasher and easy to install. Good value for your money.
I would recommend this to a friend Samsung Dishwasher
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works well no issues with it and was ieasy to self instal.
I would recommend this to a friend- Pros mentioned:Cleaning performance
Nice unit
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works great,cleans and dries very nicely, would recommend.
I would recommend this to a friend - Pros mentioned:Noise level
pretty, and quiet
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.easy set up. super quiet during cycle and would recommend!
I would recommend this to a friend Bad deal
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Product was good .Installation cost more than doubled the bill. My complaint is the fact installation Cost was excessive and unwarranted
I would recommend this to a friendDishwasher
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The bottom rack doesn’t stay in place.very annoying
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi PennyM,
Thank you for bringing this to our attention. We understand how frustrating it can be when the bottom rack does not stay in place.
Your feedback about the rack movement is important to us; this can be related to the rail alignment or wheel positioning.
We have a link with details to help you level your Samsung dishwasher. Select the drop-down arrow that best describes your experience with the unit.
Level your Samsung dishwasher:
https://www.samsung.com/us/support/answer/ANS10004783/
If the sliding mechanism is broken, you can check samsungparts.com to replace it.
Should you need further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG)
Please provide us with this reference number 1152107563 to help our team pull up your information when you message us.
Have a great day.
-Diana
Not a bad product.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This product works well, but not a fan of how it dries the dishes.
I would recommend this to a friendBrand response from Samsung
Posted .We understand how you feel about your dishwasher's drying functionality, AmandaS. We want to speak with you directly to offer support and address any issues you may have with your unit.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1150466115, to help our team pull up your information when you message us.
Have a great day.
-John
Good buy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.A great little dishwasher that does a good job. I'm not crazy about the controls being at the top of the door
I would recommend this to a friendWorks ok
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works well but control location is strange if counter has a over hang cant see controls
I would recommend this to a friendmiss gail
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love this dishwasher but does not dry all the dishes.
I would recommend this to a friendDishwasher
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Appliance came when promised and installed. Service person very nice and professional. Appliance works great.
I would recommend this to a friendGreat price, okay mechanics
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great economical option, but it definitely doesn't get as hot as you want for a dry cycle. Everything is still pretty wet when you run and finish a load. It works for the price, but I did prefer our kitchen aid washer.
I would recommend this to a friendBrand response from Samsung
Posted .Hello there,
We understand the frustration of dealing with a dishwasher that does not dry well. Let us help.
Here is a link for simple steps on what needs to be done to have dry dishes. Please click on the embedded word.
Samsung dishwasher does not dry dishes
https://www.samsung.com/us/support/troubleshooting/TSG01001910/
For more details, please see page 18 under " Filling the rinse aid reservoir," page 7 under "Heated Dry," and page 24 under the "Does not dry dishes well" section of the manual.
Manual
https://downloadcenter.samsung.com/content/UM/202404/20240425145140299/DW80CG4021_51_DD81-04334A-01.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147161422) to help our team pull up your information.
Have a great day.
^Camille
Happy wife
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This made wife my so happy its a work horse best purchase we have made
I would recommend this to a friendMr
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Basic, sleek, and functional! Excellent choice for the price and functions.
I would recommend this to a friendGreat value for money
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great value for money. Can't go wrong with Samsung.
I would recommend this to a friendBest customer service
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great product! We love everything about it. And the ptice was great.
I would recommend this to a friendGreat Purchase
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great item. Great value. Great price. Easy Install. Looks nice.
I would recommend this to a friendperpect
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.That’s good product ticks the boxes for us.Thanks.
I would recommend this to a friendYou Get What You Pay For
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This crappy, cheap dishwasher just doesn't do what it is supposed to do. It won't dry your dishes, period. If you run it on a fast cycle it won't even clean well-rinsed dishes and silverware. It just isn't a quality dishwasher, but it's cheap, so I guess I have to give it that. You get what you pay for.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand the disappointment of dealing with a dishwasher that does not dry and clean the dishes very well, TimothyT. Let us help.
We recommend checking the link below for troubleshooting steps when the dishwasher does not dry the dishes. It also includes the links for more information about loading the dishwasher properly and when the unit displays an error code or blinking lights, which we suggest checking too.
Samsung dishwasher does not dry dishes:
https://www.samsung.com/us/support/troubleshooting/TSG01001910/
We have a link with details to help you with the dishwasher that needs to clean the dishes correctly. Select the drop-down arrow that best describes your experience with the unit. We suggest checking the hyperlinks attached to it as they also contain helpful tips.
Dishes are not clean after the dishwasher cycle:
https://www.samsung.com/us/support/troubleshooting/TSG01000962/
You may also refer to pages 23-24 of the user manual for other solutions when the dishwasher does not clean and dry the dishes.
https://downloadcenter.samsung.com/content/UM/202404/20240425145140299/DW80CG4021_51_DD81-04334A-01.pdf
Lastly, the links below will guide you about improving the dishwasher's cleaning and drying performance and its cycles, settings, and options for reference. Please watch the video of the first link from start to finish.
Improve your dishwasher's cleaning performance:
https://www.youtube.com/watch?v=bajCw_H-njg
Samsung dishwasher cycles, options, and settings:
https://www.samsung.com/us/support/answer/ANS00084182/
Should you need further assistance, please feel free to get back to us via the following options below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1148120429) to help our team pull up your information when you message us.
Thank you.
-Angelica
Top controls suck. Accidentally shuts off
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Steam from opening randomly hits buttons, shutting it down mid wash forcing you to wait until it cools before you can control it again. Then you have to restart your wash cycle
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi JonG,
We would love to assist you with your appliance. Kindly provide us with more details about the dishwasher.
Please feel free to get back to us via the following options:
1. Samsung: Community smsng.us/Samsung-Community
2. Facebook: smsng.us/Facebook-Messenger
3. Twitter: smsng.us/Twitter-Messages
When you message us, please provide us with this reference number (1146842566) to help our team pull up your information.
Have a great day,
-Ernest-