Customer Ratings & Reviews
- Model:
- DW80CG5420SR
- SKU:
- 6549888
Rating by feature
- Cleaning Quality
Rating 4.7 out of 5 stars
- Dry Quality
Rating 4.5 out of 5 stars
- Cycle Options
Rating 4.6 out of 5 stars
Customers are saying
Customers enjoy the 24" Top Control Smart Built-In Tub Dishwasher with Storm Wash for its quiet operation and excellent cleaning performance. Many appreciate its ease of use, modern design, large capacity, and reasonable price. However, some customers have expressed concerns about the product's reliability and occasional issues with door dents or missing accessories.
This summary was generated by AI based on customer reviews.
Samsung Dishwasher
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Leaves stains if not washed sufficiently before placing bowls and dishes in the dishwasher, even with blast setting.
I would recommend this to a friendBrand response from Samsung
Posted .Hi there,
We care about the experiences you went through with the dishwasher. Let's proceed and get you the help you need.
The link below will show you the steps to increase the dishwasher's effectiveness. For more details, please select the corresponding bullet points that affect its cleaning performance. We also recommend clicking the embedded links included for additional help.
Dishes are not clean after the dishwasher cycle:
https://www.samsung.com/us/support/troubleshooting/TSG01000962/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147145120, to help our team pull up your information.
Have a great day!
^Chrystel
- Cons mentioned:Reliability
BEAWARE THIS WILL BREAK DOWN IN LESS THAN 3 YEARS
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.DO NOT BUY SAMSUNG. HORRIBLE PRODUCTS, MY DISHWASHER MOTOR IS LEAKING AFTER LESS THAN 3 YEARS OF TYPICAL USAGE, SAMSUNG CUSTOMER CARE IS A NIGHTMARE AND DOES NOT HELP AT ALL.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Amanda,
We know how important it is to have a reliable appliance at home. Let us help you with your dishwasher.
Here is a link for troubleshooting steps for your dishwasher that is leaking; kindly click the embedded words.
Samsung dishwasher is leaking or has leakage error code.
https://www.samsung.com/us/support/troubleshooting/TSG01001021/#dishwasher-displays-a-leakage-error-code-but-is-not-visibly-leaking
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147878065) to help our team pull up your information when you message us.
Thank you.
-Ricardo
BEWARE BEFORE YOU BUY!!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If you are purchasing this product online, beware it does have the POWER CABLE or the HOT WATER CABLE AND A FEW OTHER PARTS. They upcharge sell it to you separately via a parts kit. Online, they also fail to disclose this to you when making your purchase. Unsure if they mention this to you if you purchase the installation, but a manager named Joe, let me know the install purchase does not include the cable, so you still have to purchase separately. It's apparently a bestbuy policy to be anti-consumer and also to fail to disclose that the purchase does not include the thing you need to make the product work. Joe, the store manager, mentioned this is also true for other appliances they sell.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
To better assist you with information found on the Best Buy website, please contact Best Buy's customer service department at P. (888) 237-8289 H.24 Hours a Day.
They can either answer your question or transfer you to your local store to answer your specific concern.
Leo
NOT GOOD
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.IT LEAKS, WOULD NOT PUMP. WATER WAS ALL OVER FLOOR
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings,
Ensuring your dishwasher is leak-free is essential for your peace of mind. Let's get the necessary information to help you with the concern.
I provided a link below to help you check the reason for the leak and the best way to resolve it. Please select the scenario that best fits your situation and check any videos or hyperlinks.
Samsung dishwasher is leaking:
https://www.samsung.com/us/support/troubleshooting/TSG01001021/
Should you need more assistance with the dishwasher, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146816934) to help our team pull up your information when you message us.
Have a great day.
-Ernest-