Customer Ratings & Reviews
- Model:
- RF261BEAESP
- SKU:
- 5975001
Rating by feature
- Storage Capacity
Rating 4.2 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Design
Rating 3.4 out of 5 stars
Customers are saying
Customers express satisfaction with the spacious interior, internal water dispenser, and adjustable shelves of the 25.5 Cu. Ft. French Door Refrigerator. Many customers also find that the price is reasonable for the quality and features of the refrigerator. While some customers have concerns about noise, others appreciate the fingerprint-resistant design.
This summary was generated by AI based on customer reviews.
Good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice and big selves are adjustable for the right storage. nice and quite. Temperature has never changed. The right size for a family
I would recommend this to a friendlooks nice but not so roomy
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really like the look of the fridge but I don't like the freezer on the bottom like I thought I would and it, actually, has less room in the freezer than the side by side we replaced it for. I like the water feature inside the fridge taking up less space on the inside but my husband did not. Overall, it is a nice fridge but for a larger family, not so much so. Once there's less people in our house, it will be better.
I would recommend this to a friend- Cons mentioned:Noise
Great value
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works as intended. Intermittently noisier than I would prefer, but I had seen that in other reviews. I would recommend this product.
I would recommend this to a friend Fridge
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not the greatest. After 11 months I had terrible ice buildup in my freezer. The warranty was able to cover the repairs since it’s a 12 month warranty. It’s worked great since then, but I am nervous this may happen again and then I’ll have to pay out of pocket. Really did not expect repairs so early in the life of a 20 year product! It is performing now so fingers crossed.
I would recommend this to a friend- Pros mentioned:Spacious
Great fridge
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great fridge, plenty of room. The ease of use and many compartments make it a great buy
I would recommend this to a friend - Cons mentioned:Noise
Good if no noise
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Exchange once because of rattling noise. The new one make noise but less severe. Frig looks good.
I would recommend this to a friend - Pros mentioned:Price
Great price as an open box unit.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got a great deal And seems to work great. Installation was done by Best Buy and done well
I would recommend this to a friend - Pros mentioned:Spacious
Fridge works greay
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We love the open doors and the room, you can configure this to fit your storage needs
I would recommend this to a friend - Pros mentioned:Spacious
So Much room
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.loving this new Fridge!!! so much more room than our old fridge the layout is great!
I would recommend this to a friend - Pros mentioned:Internal water dispenser
Great fridge for families
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the size and storage space. The in-fridge water dispenser is a great added feature!
I would recommend this to a friend - Pros mentioned:Spacious
We love the internal water, LED lights-everthing
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We love the fridge, it's roomy (our old one was a sie by side) bright LED lights, internal water, ice maker and smooth freezer door opening
I would recommend this to a friend Clean looking fridge
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The lower freezer and split upper doors are very convenient. It is a nice, clean looking fridge. I have had trouble with the water dispenser, however.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Buck,
Thank you for sharing your feedback. Your satisfaction is our top priority, and we are glad you are using Samsung products. We apologize for the inconvenience of the refrigerator water dispenser not working properly. We understand it is important to have a working water dispenser for our daily water intake. We will surely notate this feedback for better products and services in the future.
For future reference, I highly recommend visiting these links for basic troubleshooting steps:
https://www.samsung.com/us/support/search/?query=refigerator&referrerPageUrl=https://www.samsung.com/us/support/
Water dispenser issues:
https://www.samsung.com/us/support/troubleshooting/TSG01001875/
You may check this link for future reference to reduce unnecessary repairs over the refrigerator's lifetime.
https://www.samsung.com/us/support/answer/ANS00079481/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RF261BEAESG/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144643825
Thank you for choosing Samsung. Have a great day.
-Trisha-
Good Refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is what we needed and fit perfectly in the space. It cools down quickly and was surprised as on a hot summer day it reached the refrigerator temp in about 1hr. Only complaint is the bottom freezer the top shelf sometimes seems to stick and not slide easily. We hope it just has to break in and get some weight on it. Overall very satisfied at this time as its brand new yet to us.
I would recommend this to a friend- Pros mentioned:Spacious
Great fridge
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very spacing. Keeps all items cool. But doors don’t close automatically but it will chime if they are left open.
I would recommend this to a friend - Pros mentioned:Spacious
Great size for money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love this fridge so much one bought a second one for new house. This fridge gives so much room without the door icemaker.
I would recommend this to a friend - Pros mentioned:Space
Wonderful
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So much space and I love the ice maker feature. Also the water dispenser is inside the fridge which is great.
I would recommend this to a friend - Pros mentioned:Space
Great Fridge! Quality and roomy!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love the amount of room in this! Side door storage areas are big. Freezer area is 2 drawer storage. Ice maker is flawless.
I would recommend this to a friend - Pros mentioned:Spacious
Looks great and easy to use
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had this product for 3 months now, very quiet and lots of room. The black stainless looks very sharp!
I would recommend this to a friendBrand response from Samsung
Posted .The black stainless is my favorite finish as well, Steven. We are happy to hear that you're enjoying your new range. ^Lo
- Pros mentioned:Spacious
LOVE IT
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We love how spacious the inside is and that the water access is inside the fridge and not on the outside like most others.
I would recommend this to a friend - Pros mentioned:Spacious
Best one yet!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love my new fridge. It's spacious and roomy. It's doesn't over cool my items. Best of all is the black stainless look!
I would recommend this to a friend