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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 4550 reviews

Rating Filter

Rating by feature

  • Storage Capacity

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Design

    Rating 3.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers express satisfaction with the spacious interior, internal water dispenser, and adjustable shelves of the 25.5 Cu. Ft. French Door Refrigerator. Many customers also find that the price is reasonable for the quality and features of the refrigerator. While some customers have concerns about noise, others appreciate the fingerprint-resistant design.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 123 Showing 2,441-2,460 of 4,550 reviews
  • Pros mentioned:
    Spacious

    Rated 5 out of 5 stars

    GREAT FRIDGE

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Samsung fridge has great features and very spacious

    I would recommend this to a friend
  • Cons mentioned:
    Noise

    Rated 2 out of 5 stars

    Pretty but NOISY

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks good, not as much room in fridge as you would think but ok for two people. If you have a small house with living space near the fridge (we have a small ranch living room around corner) DO NOT BUY THIS! It is VERY NOISY. It runs almost all the time.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello,

      Thank you for reaching out. We appreciate you taking the time in sharing your feedback about your Samsung refrigerator being noisy. We do apologize for the inconvenience this has caused you. We are here to help.

      To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01001032/ to understand the noises coming from your Samsung refrigerator.

      Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=washing+machine&referrerPageUrl=https://www.samsung.com/us/support/ as this has all the troubleshooting guides, links, videos, and other resources that you might need for your refrigerator.

      Should you need more assistance, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      Your reference number is 1144230402.
      -Noraina Samsung

    • Brand response from MsSamsung
      Posted .

      Hi BBAppliance,

      I'm sorry to hear your RF261BEAEWW is noisy. The Digital Inverter Compressor in this and many other Samsung Refrigerators is actually designed to be very quiet, in addition to being very efficient. If yours is running constantly, it may be because it either isn't properly leveled, or perhaps the doors or drawer are not aligned so aren't sealing effectively and are allowing warm air in. I would suggest reviewing the installation instructions and troubleshooting tips in the User Manual or through the online Support pages on Samsung's website. These should help you to "quiet" your refrigerator. If the issue persists, please call 800-SAMSUNG to speak with an agent who will be happy to help.

      - Ms. SamsungMsSamsung

  • Pros mentioned:
    Internal water dispenser

    Rated 5 out of 5 stars

    Great Fridge

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great fridge...internal water dispenser is perfect

    I would recommend this to a friend
  • Cons mentioned:
    Customer service

    Rated 3 out of 5 stars

    Fridge purchase

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the fridge at first but already having issues and need a whole new fridge. Customer service has been subpar and not thrilled about experience. Avoid Samsung fridge to anyone shopping around.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there,
      I see you were having issues with your Samsung Refrigerator. I am glad that our Service Team was able to resolve the issue that you were having with your previous machine. Thank you for choosing Samsung and being a part in our growing family. ^Brad Samsung

  • Rated 4 out of 5 stars

    Nice refrigerator

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall it is a nice refrigerator. We did experience an issue where the freezer portion stopped working for over a day and melted most of our frozen food. Getting Samsung service was a challenge and took over a week to come onsite to diagnose the issue.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great find at BB Outlet

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    WIth the low available supply of appliances these days, I was lucky to have found this returned item at the Outlet after having searched at Best Buy's retail store and learning that I wouldn't be able to order what I wanted "new". Delivery was smooth.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Purchased to augment the primary refrigerator.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed more refrigerator space but not enough room in kitchen for a bigger unit so this unit resides in the garage and is good for reducing the clutter in the primary refrigerator. Selected this unit because it is non dispensing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Deal

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this refrigerator over the Black Friday deal weekend. Wasn't sure about a Samsung Ref. However, after some research and words of experts, went with it. So far so good. Looking forward to years of seamless service from the machine. BB did a great job delivering and installing on time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Not flashy, works well

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed to have support team to come back to replace freezer seal due to misshape from packing tape that caused bad seal/frost. With new seal, all is good in the freezer once it was properly formed by the tech. Icemaker and filtered water work great, just inside not on door.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    quite bulky for a smaller kitchen, otherwise happy

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Happy enough with my new samsung french door. A little large for my smaller kitchen but works well, its well lit and temperature works well, Pity they dont make a well priced one similar in width but not so deep..like my last, without the price sky rocketing. So far so good

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great fridge.. plenty of space

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm amazed on how much space this fridge has compared to our old side-by-side one. We went with water inside since we rarely used it and it works great. More space to store items on the doors and shelf. cools great. I love the pantry section. very versatile.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Beautiful Fridge!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was leaning towards buying one of those bells and whistles fridges but decided to go with this one instead because it was so stylish. Now I have everthing you could want in one fridge, useful, practical, great features and very modern looking!!! Glad I listened to the Best Buy Salesperson...they were right on the mark!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    NICE REFRIGERATOR.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    NICE REFRIGERATOR. CALLED SERVICE DEPT. THREE DAYS LATER BECAUSE THE THE FLAP BETWEEN THE DOORS WAS NOT CLOSING. TECHNICIAN CAME OUT TWO DAYS LATER AND QUICKLY REPAIRED THE PROBLEM. HAVE NOT HAD ANYMORE PROBLEMS. WORKS GREAT AND IS NICE AND BIG. GREAT LIGHTING ON TOP AND BOTTOM.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great refrigerator

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This refrigerator has a nice design for storing produce with it’s multiple crisper drawers. It is easy to organize your groceries so you can easily visualize what you have in your fridge. It is also easy to clean because the shelves can be removed and washed, then easily put back in.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    So far so good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We needed a refrigerator very fast and this was our best option, we found it on sale and meets our expectations, we are happy with our purchase. Delivery was fast and the guys were friendly and they were following all the protocols about social distances .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my new fridge! Three drawbacks: 1 - the water dispenser's force is too strong ant water usually splashes out of the glass, 2: the freezer door squeeks, and 3 the ice maker doesn't shut off when the tray is full resulting in ice dropping into the bottom of the freezer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it Love it Love it.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy-open bottom freezer drawer is a key component in bottom freezers. Another critical feature is ice maker design, location, and performance, here again this model is super. Center mount filter allows for single door access to fruit/veggie drawers. Very quiet operation. I am so pleased with this brand & model.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    love the layout. Lots of room

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    User manual is sadly lacking. Icon for ice maker off/on is very confusing. What looks like a glass of ice cubes ( leading you to think this is ' on') actually says 'no ice' and means off. How about a glass of cubes for on and an empty glass for off?

    I would recommend this to a friend
  • Cons mentioned:
    Noise

    Rated 3 out of 5 stars

    Not what I expected...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This fridge is super LOUD!!!!! The popping noises are almost unbearable. If it didn't constantly make all kinds of popping noises then it would be great.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Noise

    Rated 3 out of 5 stars

    Good with One Caveat

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The functionality of the refrigerator is good. The ice make and water dispenser work well and there is lots of space. The one downside is that, as others have reported, the unit makes non-trivially load popping and snapping noises at random point.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello cwps88,

      Thank you for bringing this to our attention. We appreciate your feedback about liking this Samsung refrigerator despite the noise it creates. We apologize for the inconvenience this might have caused you. We're here to help.

      Attached is a link to the troubleshooting guide that you may check to understand the noises coming from your Samsung refrigerator.
      https://www.samsung.com/us/support/troubleshooting/TSG01001032/

      You may also refer to the video link below for additional information on what noises a refrigerator makes and why.
      https://www.youtube.com/watch?v=cain2xjBCQE.

      For other concerns, do not hesitate to reach out via our Support Channels below:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us

      Thank you, and stay safe!

      Your Reference Ticket Number: 1144225971

      -Angelica Samsung