Customer Ratings & Reviews
- Model:
- RF261BEAEBC/AA
- SKU:
- 5087618
Rating by feature
- Storage Capacity
Rating 4.2 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Design
Rating 3.4 out of 5 stars
Customers are saying
Customers express satisfaction with the spacious interior, internal water dispenser, and adjustable shelves of the 25.5 Cu. Ft. French Door Refrigerator. Many customers also find that the price is reasonable for the quality and features of the refrigerator. While some customers have concerns about noise, others appreciate the fingerprint-resistant design.
This summary was generated by AI based on customer reviews.
Love the fridge but my ice maker stopped working a
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love the fridge but my ice maker stopped working within a month so I'm going to have to get that looked into
I would recommend this to a friendBrand response from Samsung
Posted .Hi Matt,
Thank you for letting us know about your refrigerator. We apologize for the inconvenience that this may cause you. I'm sorry to hear that the ice maker stopped working. We are happy to hear that you still love the Samsung refrigerator.
To help you with this, I will provide you with a link that indicates a troubleshooting guide if the ice maker is not working.
Here's a link: https://www.samsung.com/us/support/troubleshooting/TSG01001012/.
You can also check this link for other ice maker concerns.
Here's the link: https://www.samsung.com/us/support/service/refrigerators/ice-maker-service/.
You can also check the warranty information on this link: https://www.samsung.com/us/support/service/warranty/RF261BEAEWW/AA.
If you have any questions and need further assistance, you may contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1800-7267-864
Thank you for choosing Samsung, and have a great day!
Ticket number: 1144313691
^Rainly
Buyer beware
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought the extended warrenty. Fridge stopped getting cold 9 months after the extended warrenty expired. I couldn't find someone to work on it. Appearently repairmen don't like this brand. I'm told it will cost more to repair it than I originally paid for it.
No, I would not recommend this to a friendHaven't got all yet
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So Far So Good. waiting for 8/10/20 delivery. will review then
I would recommend this to a friendLoud Compressor
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The fridge has done it's job. However, on the third year (6 months before the Geek Squad warrantee expiration) , the compressor always starts up really loud. My kitchen and living room layout is open concept, and I can hear the compressor kick in even when watching a loud movie. Sometimes the vibrating noise goes away after a few minutes, sometimes it takes up to 20 minutes. I reported the issue, and the repair company came 4 times to try to resolve the issue. They say the noise is normal, but it sounds like dropping a bunch of coins on tile floors...constantly. After the 4th attempt, the warrantee expired. I am buying from Costco next time. Exchange for a new unit is much easier after failed repair attempts. That is what happened with my other fridge.
No, I would not recommend this to a friendDon’t do it
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I loved the features and look of this fridge, but it has been nothing but problems. Had to have this repaired a month after purchasing because the condenser went out. A year later, I am in need of service again due to loud fan noise and inadequate cooling. Called Samsung and they could not find anyone to service my unit and basically told me I’m out of luck, despite my being in warranty. I called around to local appliance repairs and no one in my area will service Samsung refrigerators due to a class action lawsuit against them. I wish I could have my money refunded so I could buy another unit. Will never buy a Samsung appliance again. Save yourself the hassle and go with another brand.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there knull, I understand you had a poor experience with your Samsung Refrigerator and would like to extend a hand. I know that we can find a resolution to have your unit cooling again. Please contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143407161. We thank you choosing our Samsung family. ^Brad
Stopped working entirely after 4 years
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Liked the fridge initially but water dispenser button broke within the first year. After owning it for 4 years the freezer stopped working and then the fridge went out within a week. No one in our area would service Samsung products which was super disappointing.
No, I would not recommend this to a friendNot really
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Can’t minimize the freeze , didn’t come with instructions
No, I would not recommend this to a friendBrand response from Samsung
Posted .We can help with this, Alvaro2020! Here is a direct link to the user manual for this model: https://bit.ly/3bGIHyi ^Jecca
product is ok
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.product is ok, plastic is too tender, cover needs to be reqularly cleaned
I would recommend this to a friend- Cons mentioned:Customer service
Bad product and service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You delivered a refrigerator that does not Work. You send out a delivery team to fix it,which they cannot, And you can’t get a new refrigerator to replace it. Why I would I ever want to do business with you again.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I understand your frustration with not receiving a working refrigerator. We would love for you to reach out and provide us an opportunity to make sure that your unit is operating properly. Please contact us via:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Thank you for choosing Samsung. ^Brad
Perfect
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice size had a leak within 2 years of owning it bummer
No, I would not recommend this to a friendBrand response from Samsung
Posted .I'd like to help with this! I have this link (https://bit.ly/3hmjP0l) that has what steps to take if the refrigerator leaks. ^Jecca
Compressor is loud
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Compressor is really loud for a brand new refrigerator.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Ela25,
Thank you for reaching out regarding the compressor of your refrigerator. We apologize for the inconvenience of having a loud noise coming from the compressor, and I know that this experience is not ideal.
You can check the warranty information on this link: https://www.samsung.com/us/support/service/warranty/RF261BEAEWW/AA.
If you have questions or further concerns, contact us directly on the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1800-7267-864
Thank you for choosing Samsung, and have a great day!
Ticket number: 1144273263
^Rainly
- Cons mentioned:Customer service
Samsung has bad customer service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This refrigerator looks really nice and seems to be a good value but if anything goes wrong it is impossible to get help from Samsung! So if you do buy this make sure to purchase the bestbuy warranty with it.
No, I would not recommend this to a friend Great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sales person was great delivery person was great.was a good experience
I would recommend this to a friendDoor is hard to shut
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love the fridge and the style but the door seemed to get stuck
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi NaeS,
Thank you for giving us honest feedback about the Samsung refrigerator. You made an excellent choice for your home. We are pleased to know how happy you are!
If the door gets stuck you can contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for choosing Samsung, and have a great day!
Ticket number: 1144392262
^Rainly
makes a wierd noise
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.it makes a weird lawed noise plus Its hard to keep it clean
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello nagya,
Thank you for reaching out and sharing your feedback about your Samsung refrigerator. I understand you're having issues with your refrigerator making weird noises and hard to keep it clean. We do apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01001032/ to understand the noises coming from your Samsung refrigerator.
You can also check this link https://www.samsung.com/us/support/answer/ANS00079481/ for some tips in keeping your Samsung refrigerator clean.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=refrigerator&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as this has all the troubleshooting guides, links, videos, and other resources that you might need for your Samsung refrigerator.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144255154.
-Noraina
needed to have this unit serviced after 2.5 years
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This unit had to be serviced after 2.5 years old due to the drain hose/evaporator. I would have expected this product to have a longer life span before needing to be serviced. There are more reviews online now and this is a known problem for Samsung, yet they haven't fixed it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi tcollyer,
Thank you for giving us a review of the Samsung refrigerator. We apologize for the inconvenience of having a problem with the hose/evaporator. We understand that this experience is not ideal.
To help you with this, I will provide you with a link that indicates the warranty information of your refrigerator.
Here's a link: https://www.samsung.com/us/support/service/warranty/RF261BEAEWW/AA.
If you have any questions and need further assistance, you may contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1800-7267-864
Thank you for choosing Samsung, and have a great day!
Ticket number: 1144396807
^Rainly
Good space
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Is a good brand an I like ithe Will recommended to others
I would recommend this to a friendBrand response from Samsung
Posted .Hi Frige,
We appreciate you taking the time to leave us a review on your Samsung refrigerator. You made an excellent choice for your home. We are pleased to know how happy you are!
If you have any questions and need further assistance, you may contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for choosing Samsung, and have a great day!
Ticket number: 1144350829
^Rainly
Very disappointed in the product line
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So disappointed in this refrigerator. We had it for just over 4 years and the fridge will not keep things cool. We had a repair man out who said that it's a known issue and a design flaw. He could replace the panel/mother board for about $700, but couldn't guarantee it would stay working. We don't even use the water intake. We bought this fridge as a set of 3, the stove is having issues with the lettering falling off at the burner knobs and the dishwasher has a stench to it, after just a couple of days of non use. I've had several people tell us that this brand is junk. I sadly have to agree.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you were experiencing issues with your Samsung Refrigerator. Know that we are constantly improving our products and designs to have the best smart products on the market. We thank you for choosing Samsung and would love for you to check out our new and improved product lines. ^Brad
Nice frig but freezer is a little small
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I always buy open box when ever possible it saves money
I would recommend this to a friendDents easily
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This refrigerator dents very easily. While I like that fingerprint smudges wipe off easily and the size and functionality is fantastic, the fact that it dents so easily would have kept me from purchasing this refrigerator.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thank you so much, Evonne, for letting us know what you think of the refrigerator. Samsung values the opinions of all our customers. ^Jecca