Customer Ratings & Reviews
- Model:
- RF261BEAEBC/AA
- SKU:
- 5087618
Rating by feature
- Storage Capacity
Rating 4.2 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Design
Rating 3.4 out of 5 stars
Customers are saying
Customers express satisfaction with the spacious interior, internal water dispenser, and adjustable shelves of the 25.5 Cu. Ft. French Door Refrigerator. Many customers also find that the price is reasonable for the quality and features of the refrigerator. While some customers have concerns about noise, others appreciate the fingerprint-resistant design.
This summary was generated by AI based on customer reviews.
Not worth to buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Spoiled food fast vegetables won’t last more than 3-4 days temperature setting changes constantly
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Angel, I understand that you are having problems with your Samsung Refrigerator not keeping your vegetables good for long and know that can become quite expensive. I would like to offer some helpful information to get the longest storage for your items. See link below:
https://www.samsung.com/sg/support/home-appliances/basic-tips-for-proper-food-storage-in-samsung-refrigerator/
If you still need assistance, please reach out to us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143537329. We would like to welcome you to our Samsung family. ^Brad
Over promised features
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The internal water dispenser / ice maker has never worked. Best Buy has washed its hands of responsibility, laying it fully on Samsung
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
Thank you for sharing your feedback. Your satisfaction is our topmost priority and we are glad that you are using Samsung products. We apologize for the inconvenience of the refrigerator freezer not working/cooling properly. We will surely notate this feedback for better products and options in the future.
For future reference, I highly recommend visiting these links for basic troubleshooting steps:
https://www.samsung.com/us/support/search/?query=refigerator&referrerPageUrl=https://www.samsung.com/us/support/
The ice maker is not working:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
Ice dispenser issues:
https://www.samsung.com/us/support/troubleshooting/TSG01209062/
Water dispenser issues:
https://www.samsung.com/us/support/troubleshooting/TSG01001875/
You may check this link for future reference to reduce unnecessary repairs over the refrigerator's lifetime.
https://www.samsung.com/us/support/answer/ANS00079481/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RF261BEAESG/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144583373
Thank you for choosing Samsung. Have a great day.
-Trisha-
You guys suck
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worst service in my life Got Address wrong and took a whole extra week to get delivered You guys suck
No, I would not recommend this to a friendi bought this product and keeps leaking
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.not a good product, it keeps leaking on the deli drawer
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi michellr,
Thank you for letting us know about your refrigerator. We apologize for the inconvenience it may cause you. I'm sorry to hear that there is a leakage in the deli drawer.
To help you remove the leakage, you can check the troubleshooting guides on this link: https://www.samsung.com/us/support/troubleshooting/TSG01001852/#leaks-from-the-dispenser-under-the-drawers-under-the-fridge-or-other-areas.
You can also check the warranty information on this link: https://www.samsung.com/us/support/service/warranty/RF261BEAESP/AA.
For further assistance, you may contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1800-7267-864
Thank you for choosing Samsung, and have a great day!
Ticket number: 1144214028
^Rainly
Poor
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy mistreated me totally in regards to this purchase I am so disappointed in your store
No, I would not recommend this to a friendlousy service
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.BESTBUY did not follow up on the install of this refrigerator. I will never deal with them again.
No, I would not recommend this to a friendFreezer draw was weak.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Small refrigerator and freezer door track made very cheap felt like Drawer was going to fall off.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thank you so much for your feedback, Thom! ^Jecca
- Pros mentioned:Internal water dispenser
Nice features, lots of space and looks sharp
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I finally took the plunge and got a stainless steel French door refrigerator. I shopped for well over a year and even sent a previous purchase back (after it started leaking on Day 3). I chose this one because it doesn't have the space-wasting in-door water and ice dispenser but *does* have an internal water dispenser (filtered!) so that I could retire my old Pur pitcher. The door shelves are roomy, I love the multi-temp Cool Select Pantry and the split-shelf that allows for taller items is very useful. While the stainless steel does show the fingerprints and other smears, you just have to wipe it down with the stainless steel cleaner every once in a while; it really does look sharp and gives the kitchen a nice, polished look now that the fridge and stove are matching stainless.
I would recommend this to a friend Refrigerator
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.we had to return, water dispenser didn't work, exchanged for a different model
No, I would not recommend this to a friendDon’t buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It was repaired 3 times in like 2 years ...I would not recommend
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi McClintick79, I know you want the very best performance from your refrigerator, and I want to help you get it. You can contact me through our Facebook Support Page: https://bit.ly/2LmCR7F, our Twitter: https://bit.ly/205UzRm, call 1-833-REVIEW8(during normal hours of operation 9am-6pm EST), or our Samsung Community Support: https://bit.ly/2hsVXP2 and reference ticket # 1138891529. ^Shifa
Frig great! Service horrendous!!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I couldn’t be more dissatisfied with the service and treatment we were given.
No, I would not recommend this to a friendDid not last the warranty period!
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great TVs and cell phones, but run away from Samsung refrigerators, seriously.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thanks so much for your feedback, jp22! We value input from all of our customers. ^Jecca
Door broke within 3 weeks of installation.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Door broke, spent hours on the phone with the geek squad. No resolution yet.
No, I would not recommend this to a frienddents easily.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dont buy if you don't want a tented door. Poor quality of stainless.
No, I would not recommend this to a friendDented product. Terrible service.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dented product. It’s been terrible service. Headache.
No, I would not recommend this to a friendQuite and larger than my old one
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was needing a larger refrigerator/freezer and this one met my needs
I would recommend this to a friendBrand response from Samsung
Posted .Hi LadyDi815,
Thank you for sharing your feedback. Your satisfaction is our topmost priority and we are glad that you are using a Samsung product. We apologize for the inconvenience the refrigerator did not meet your expectation. We will surely notate this feedback for better products and options in the future.
For future reference, I highly recommend visiting these links for basic troubleshooting steps:
https://www.samsung.com/us/support/search/?query=refigerator&referrerPageUrl=https://www.samsung.com/us/support/
Remove or replace Samsung refrigerator bins, shelves, and drawers:
https://www.samsung.com/us/support/answer/ANS00063107/
Tips for an organized refrigerator:
https://www.samsung.com/us/support/answer/ANS00084845/
You may check this link for future reference to reduce unnecessary repairs over the refrigerator's lifetime.
https://www.samsung.com/us/support/answer/ANS00079481/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RF261BEAESG/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144583311
Thank you for choosing Samsung. Have a great day.
-Trisha-
- Pros mentioned:DesignCons mentioned:Noise
Good Fridge
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good fridge great design however does make random popping and cracking noise every few mins or so. Not sure if this a manufacturing defect but I need to contact Samsung.
No, I would not recommend this to a friend intermittent rattle
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.waiting for replacement, cannot give review at this time
I would recommend this to a friendUnacceptable
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had delivery twice on this item and it had dents both times
No, I would not recommend this to a friend- Pros mentioned:Internal water dispenser
Really like this frig
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We bought this refrigerator to replace the old one that just died. It fit well into the space and is plain but completely functional. The internal water dispenser is conveniently placed and the button that you push to dispense is placed BELOW the spout so you can fill your glass with one hand. I am sorry that it has no butter/dairy container or egg container though. That feels a bit skimpy. But, all in all, we got what we needed - a frig that keeps things cold well and a freezer that does the same.
I would recommend this to a friend