Customer Ratings & Reviews
- Model:
- RF261BEAEBC/AA
- SKU:
- 5087618
Rating by feature
- Storage Capacity
Rating 4.2 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Design
Rating 3.4 out of 5 stars
Customers are saying
Customers express satisfaction with the spacious interior, internal water dispenser, and adjustable shelves of the 25.5 Cu. Ft. French Door Refrigerator. Many customers also find that the price is reasonable for the quality and features of the refrigerator. While some customers have concerns about noise, others appreciate the fingerprint-resistant design.
This summary was generated by AI based on customer reviews.
Don't do it!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Don't do it!!!!! When it was delivered to my house they brought it in, installed the water line etc. I told them to please test the water dispenser. Water dispenser is the worst design I have ever seen. A flat rubber button is suppose to be strong enough to push the tiny plastic button inside. It did not work!!! They told me I could wait for a repairman to come - yeah right! You can't fix stupid. Sent this fridge back and I am glad to see it go.
No, I would not recommend this to a friendBad Floor models/twice
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Make sure to take pictures of the floor model you’re buying bc it might be a different one when you get it delivered. It happened to me and I got another floor model(said it was good) and when received at home, unit malfunction. What a waste of time!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thank you for your helpful feedback. Samsung values the opinions of all our customers. ^Jecca
Junk
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Junk I do not recommend buying this. It's has multiple issues with its design. I continue to have issues with Samsung appliances I would only recommend buying their electronics.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Risha,
We appreciate your review of your overall experience with your Samsung refrigerator, and we're here to help.
To better assist you with this issue, please contact our Samsung customer service department at Customer Care: 1-800-726-7864 (1-800-SAMSUNG). They can either answer your question or transfer you to your local store to answer your specific concern.
Thank you!
-Angelica
Stay away from Samsung Refrigerators
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Please stay away from this Samsung trash. bought it 3 years ago and spent $450 to repair ice build up and now it is leaking not cooling. Need to buy a new refrigerator. I will not buy any Samsung junk after this experience!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello,
Thank you for reaching out and sharing your feedback about your Samsung refrigerator. I understand you're having issues with your refrigerator as it's leaking and not cooling. We do apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01001852/ to guide you on the water leaks issue. Just click on the type of issue you're experiencing with your refrigerator.
You can also check this link https://www.samsung.com/us/support/troubleshooting/TSG01001027/ to guide you on the cooling issues. Just click on "Refrigerator or freezer is not cooling at all" for the troubleshooting steps.
In case of repair or replacement, please take note of this link https://downloadcenter.samsung.com/content/UM/201904/20190418150942025/DA68-02601B-14_181008.pdf for the user's manual and go to pages 25 and 26 for the warranty coverage of the product.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=refrigerator&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung refrigerator.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144577178.
-Noraina
Samsung? Or Samsuck?
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had the fridge for 5 years now it’s not work same thing with a brand washer and dryer lasted maybe 5 years will not buy another Samsung product ever again!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Skillz08,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you.
The experience is not what we expect from our customers.
In case of repair or replacement, you can check the warranty coverage of your product here:
https://www.samsung.com/us/support/service/warranty/RF261BEAESG/AA
For parts needed you may purchase them here:
https://www.samsungparts.com/Default.aspx
if additional assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you for choosing Samsung. Have a great day.
Reference number:
^^Ross
poor quality
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.had less than a month when water dispenser button broke. Was told this was damage and would be charged for repair. poorly designed and cheaply made button inside refrigerator. last samsung product for me.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Vern.
Thank you for bringing this to our attention. I see you have some concerns with the 25.5 Cu. Ft. French Door Fingerprint Resistant Refrigerator with Internal Water Dispenser. I sincerely apologize for the inconvenience this has caused you. Please know that we value your feedback. We will continue working on improving the quality of the products we offer. Please check the warranty link below for the coverage.
You may check this link for future reference to reduce unnecessary repairs over the refrigerator's lifetime.
A plan for keeping your Samsung refrigerator clean
https://www.samsung.com/us/support/answer/ANS00079481/
Remove or replace Samsung refrigerator bins, shelves, and drawers
https://www.samsung.com/us/support/answer/ANS00063107/
Warranty on page 25-26
https://downloadcenter.samsung.com/content/UM/201904/20190418150942025/DA68-02601B-14_181008.pdf
One (1) year parts and labor Five (5) years parts and labor on Sealed Refrigeration System Only (Compressor, Evaporator, Condenser, Drier, and Connecting Tubing) Ten (10) years part and Five (5) years labor on Digital Inverter Compressor Only
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144655402
Have a great day.
^Charles
Hate my Frig!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Over $2K spent and the drawers/shelfs are S%iT! Be ready to clean up messes--Ask for a demo of removing the glass shelf (say, meat juice spilled on it). As the sales rep tries, google it--see other owner's feedback. Be ready for glass to fly.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi MadM0m,
Thank you for letting us know about your refrigerator. We apologize for the inconvenience of having a problem cleaning and removing the shelves.
I will provide you with a link that indicates how you can maintain your refrigerator shelves. It includes the steps to remove the shelves and how to clean them.
Here's a link: http://publish.samsungsimulator.com/simulator/4009aa78-f913-4394-b754-a9ee1aee70b3/#!topic/maintenance/remove_and_replace_the_drawers.
For further assistance, you may contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for choosing Samsung, and have a great day!
Ticket number: 1144239534
^Rainly
17 after delivery ice maker does not work
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.To coordinate the repair is a job. Can not replace refrigerator because is past return date. Called Geek help multiple times to get straight answer
No, I would not recommend this to a friendBroke down in 1 year
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this refrigerator only lasted 1 year motor went out had geek squad protection there unproffessional they dont fix anything they hire 3rd party
No, I would not recommend this to a frienddon`t buy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.after 3 years is not working right, ice is on the back wall
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi adam,
Thank you for sharing your feedback. Your satisfaction is our topmost priority and we are glad that you are using Samsung products. We apologize for the inconvenience of the refrigerator not working properly. We will surely notate this feedback for better products and options in the future.
For future reference, I highly recommend visiting these links for basic troubleshooting steps:
https://www.samsung.com/us/support/search/?query=refigerator&referrerPageUrl=https://www.samsung.com/us/support/
Cooling issues with the refrigerator or freezer:
https://www.samsung.com/us/support/troubleshooting/TSG01001027/
Frost forms in the freezer or refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01109344/
You may check this link for future reference to reduce unnecessary repairs over the refrigerator's lifetime.
https://www.samsung.com/us/support/answer/ANS00079481/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RF261BEAESG/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144583257
Thank you for choosing Samsung. Have a great day.
-Trisha-