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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 4550 reviews

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Rating by feature

  • Storage Capacity

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Design

    Rating 3.4 out of 5 stars

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Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers express satisfaction with the spacious interior, internal water dispenser, and adjustable shelves of the 25.5 Cu. Ft. French Door Refrigerator. Many customers also find that the price is reasonable for the quality and features of the refrigerator. While some customers have concerns about noise, others appreciate the fingerprint-resistant design.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 51 Showing 1,001-1,020 of 4,550 reviews
  • Rated 5 out of 5 stars

    Great space for convenience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far I am enjoying my refrigerator, it is perfect for my family and I. I really like that the freezer is separated from the compartments.

    I would recommend this to a friend
  • Pros mentioned:
    Spacious

    Rated 5 out of 5 stars

    Great Refrigerator

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is our second Samsung - 25.5 Cu. Ft. French Door Refrigerator. We moved and had to leave the first refrigerator at old house. Great refrigerator, perfect size. There is room for everything, i.e. pizza boxes, 2 quart pitchers, left over restaurant boxes. Love that the ice is not through the door but collected inside the freezer.

    I would recommend this to a friend
  • Pros mentioned:
    Internal water dispenser

    Rated 5 out of 5 stars

    Love Samsung

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Been wanting one for a while. Got the chance to get one when I had to move to a new home that did not have a fridge. It is so nice not to have to bend over to get things from the refrigerator section. As I go into it more than the freezer part it is very nice to just open it up and reach.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Thank you for your feedback. ^Lo Samsung

  • Rated 5 out of 5 stars

    Works great, super quiet

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the fridge. Water works great, and the open door alarm is a great feature. Highly recommend.

    I would recommend this to a friend
  • Cons mentioned:
    Noise

    Rated 5 out of 5 stars

    Six Months Evaluation

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Keeps food fresh for a long time. Vegetables, dairy and bread in the food pantry tastes fresh after 2 weeks. Freezer door closes gently. Top fridge door needs a little push to close. It does make noise when keeping cold but it’s not all the time. I love it, it’s fancy.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    love the design

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    did it not "talk" ie pop and crack noises,,it would be 5 stars!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Minimalist Exterior with some kinks

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good sized refrigerator with movable half shelves. One shelf retracts into itself, which is great for the occasional over-sized bottle or two. Door shelves are sturdy and large, holding gallons of milk, juice, etc. The internal water dispenser is not as convenient as external, and will drip water into the fridge, if you don't wait a second to remove your cup after it shuts off. It is also placed so close to the shelving brackets that it can be a challenge to get water with an over-sized cup or water bottle. In all, they are minor conveniences that may require a little bit of patience, but are not big deals. The freezer is fairly large, with a rolling upper drawer for ice and smaller items but the drawer extends out every time that you open the freezer, so getting items from the bottom can seem like there is a second door to open, which can be annoying. In all, it is a good refrigerator

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello,

      Thank you for reaching out. We appreciate you letting us know that you like some of the features of your Samsung refrigerator; however, the water dispenser drips water into the fridge. We apologize for the inconvenience this has caused you. It's not the experience we want you to have with one of our products, and we'll be glad to look for other options for you.

      Attached are the links to the troubleshooting steps to try when your Samsung refrigerator has a leaking issue.
      https://www.samsung.com/us/support/troubleshooting/TSG01001852/
      https://www.samsung.com/us/support/troubleshooting/TSG01001875/

      The link below contains information about preventing a leak on your refrigerator for reference.
      https://www.youtube.com/watch?v=uU6XADBosVo

      I've also included a link to our warranty page to learn more about the product's warranty coverage.
      https://www.samsung.com/us/support/service/warranty/RF261BEAESG/AA

      Do not hesitate to reach out via our Support Channels below to speak with a live representative for other concerns.

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us

      Thank you, and stay safe!

      Your Reference Ticket Number: 1144569510

      -Angelica Samsung

  • Rated 5 out of 5 stars

    great buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i am very pleased with the new fridge. the open door ringing bell is a nice feature since the kids have a habit of not closing it properly.

    I would recommend this to a friend
  • Pros mentioned:
    Space

    Rated 4 out of 5 stars

    Nice fridge

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great refrigerator and freezer. Lots of storage but would probably only have one con, the ice maker. The ice maker tends to get jammed up and stuck from time to time, maybe once or twice a month and I would need to clean it out and reset the maker.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Spacious

    Rated 5 out of 5 stars

    Great predict for the price.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Solid equipment. I read some reviews about it being too loud or when the ice maker is going it's intense, but I don't really experience that. I can't tell the fridge is on. The ice maker makes some noise when placing fresh water or dispensing the ice, but it's very short. Soave and convince works well.

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Great price for awesome refrigerator

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the design, huge door shelves, love the sliding shelf wish it had it on both sides. Great large deli drawer, easy access, huge fruit/veggie drawers. Only minor problem is a once in while cracking sound (don't have the ice maker connected nor on). Overall LOVE it!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great fridge if you have small children

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this fridge, especially with the water dispenser inside so my overactive 3 years old can not make a mess when I am not around.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Lots of Space

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was looking for more space in the freezer, found it! I like that there is an extra drawer for smaller freezer items.

    I would recommend this to a friend
  • Pros mentioned:
    Spacious

    Rated 5 out of 5 stars

    Cool Fridge

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is really nice; the stainless steel looks modern and clean. We can still use magnets on the sides The French doors are really convenient, as is the bottom freezer unit. When any of the doors or freezer bin are open there is plenty of light for finding items. Unit has plenty of space and plenty of shelves inside and on the doors.

    I would recommend this to a friend
  • Pros mentioned:
    Spacious

    Rated 5 out of 5 stars

    Great fridge

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful and very quiet. Love the interior of the Dual cool zones. Purchased this for the break room and the employees really are happy to have a new fridge for there lunches. And it went with the complete renovation of the break room. So far so good. I hope they take good care of it. LOL.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome spacious and very nice refrigerator

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just what I expected. Great looking and great size refrigerator. Best Buy customer service was just icing on the cake.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good fridge for price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fridge cane dented but after getting a credit for damage it turns out to be nice fridge. Kinda small on the inside

    I would recommend this to a friend
  • Pros mentioned:
    Spacious

    Rated 5 out of 5 stars

    Very spacious inside

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this frig. Besides being huge inside, I can now hang my grand-kids artwork on the front!! Since the ice-maker is in the freezer there is so much more room up top. With the door bins being big enough to hold gallon containers - the options are unlimited! thank you Samsung

    I would recommend this to a friend
  • Pros mentioned:
    Space

    Rated 5 out of 5 stars

    A really nice refridgerator.

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far we are really enjoying our new fridge. Lot’s of space, easy to change the shelf height. I like the filtered water on the side. We always prefer the freezer on the bottom as well. Nice color as well metallic black was a welcome change to stainless.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Great fridge but poor delivery service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love the fridge. It is everything we hoped for! The fridge was scratched during delivery and although we could have sent it back right away, we decided to keep it. Best buy has agreed to reimburse us for the damages, but it has taken over 2 weeks to receive anything from them.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Dear Valued Best Buy Client,

      Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day.

      Your reference number is 1144572098.

      -Noraina Samsung

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