Customer Ratings & Reviews
- Model:
- RF261BEAEWW
- SKU:
- 5100704
Rating by feature
- Storage Capacity
Rating 4.2 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Design
Rating 3.4 out of 5 stars
Customers are saying
Customers express satisfaction with the spacious interior, internal water dispenser, and adjustable shelves of the 25.5 Cu. Ft. French Door Refrigerator. Many customers also find that the price is reasonable for the quality and features of the refrigerator. While some customers have concerns about noise, others appreciate the fingerprint-resistant design.
This summary was generated by AI based on customer reviews.
It's ok
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The fridge is ok, There is a tray that only lets you slide open if you open both doors that makes no sense. I think i should have gotten one door instead of having to open the two doors to the fridge.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Sandym,
Thank you for giving us honest feedback about the Samsung refrigerator. Your feedback about the design is appreciated, and it can help us improve our Samsung products.
If you have any questions and need further assistance, you may contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for choosing Samsung, and have a great day!
Ticket number: 1144391336
^Rainly
Noisy and freezer didn't work
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice looking for sure. Size is great. Love the clean look on the front with no dispensers! BUT...this unit is known for loud popping noises. You have to get an appointment for installation of an insulation kit. Then at two weeks the freezer stopped making ice and had frost everywhere. BB was great with an exchange. I upgraded and paid more for another unit as I couldn't bring myself to buy another one of these. Very satisfied now with another Samsung unit.
No, I would not recommend this to a friendtoo soon to tell
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This was a replacement for a larger Samsung. The original machine was a headache of repairs. On a good note, the Geek Squad honored the service contract and replaced the machine.
No, I would not recommend this to a friendMade very loud popping noises.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We returned the unit because we did not like the lower freezer feature. It is just one big bin and everything is in a big pile with no organization.
No, I would not recommend this to a friendNice but one issue
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Like Refrigerator, one issue is that the flap on the left hand size have to be open by hand. Had repair people come but same problem.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Althea,
I see you are needing assistance with your Samsung Refrigerator door and realize your experience has been less than ideal with your previous service. I would love the opportunity to change that. Please contact us at your earliest convenience via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1143061553. We thank you for being a part of the Samsung family. ^Brad
Problems staying cold after 1 year
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Issues with fan freezing over, and self defrost. Ha to get repaired and lost food. Sounded like a common issue.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Amber, we are sorry to learn of your concerns that you have expressed with your refrigerator. We are continuously working to improve the quality of our products. If the problem has not been resolved, please reach out to our support team on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1143888983) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Lena
ok fridge for the money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice fridge but don't like the water on the inside of the fridge as apposed to the outside which is more convenient. Its hard to get you glass in place to receive the water.
I would recommend this to a friendBrand response from Samsung
Posted .Hi Nanner,
Thank you for giving us honest feedback about the design of the Samsung refrigerator. Your feedback is very much appreciated, and it can help us improve our Samsung products.
If you have any questions and need further assistance, you may contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for choosing Samsung, and have a great day!
Ticket number: 1144383034
^Rainly
Good and not so good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The fridge portion is fine. The freezer freezes...as in over freezes stuff. No manipulation of the temperature settings relieves this situation....so...
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings,
Thank you for letting us know about your refrigerator. We apologize for the inconvenience if your freezer is too cold.
You can check this link that indicates a troubleshooting guide related to your freezer.
Here's a link: https://www.samsung.com/us/support/troubleshooting/TSG01109866/.
You can still check the warranty information on this link:https://www.samsung.com/us/support/service/warranty/RF261BEAESP/AA.
For further assistance, you may contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1800-7267-864
Thank you for choosing Samsung, and have a great day!
Ticket number: 1144226593
^Rainly
Not great.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Well, it fridge looks good and was not too expensive compared to its competition. But that is really all that is good about it. One of the french doors didn't work properly and we had to have someone from best buy come and replace it but it still is not perfect. The freezer light is also already not working. Really the whole thing seems cheaply made and I wish I had chosen something different. Samsung makes good TV's and smart phones but I don't see myself buying another fridge from them.
No, I would not recommend this to a friendFunctional
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its alright but the ice maker go to be turn off or ull have alot of ice and the drinking water needs to be less close to the door
I would recommend this to a friendBrand response from Samsung
Posted .Hi Mike! The ice maker is designed to automatically shut off if the ice bin is full. Once the sensor determines some ice has been removed from the bin, the ice maker will automatically restart. ^Jecca
Low price, looks nice, not great operationally
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not satisfied with performance of both fridge and freezer. Had to set fridge temp to minimum low setting (34) and still seems like things aren't as cold as they should be. Freezer is opposite - seems to be too cold. Ice cream is rock hard in freezer at 0 deg, can not scoop until left out on counter for 10-15 mins. Tried raising temp from 0 to 2 deg but that didn't seem to help. Called for service and was told "everything is working fine."
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
Thank you for sharing your feedback. Your satisfaction is our topmost priority and we are glad that you are using a Samsung product. We apologize for the inconvenience of the refrigerator temperature issues. We will surely notate this feedback for better products and options in the future.
I highly recommend visiting these links for basic troubleshooting steps:
https://www.samsung.com/us/support/search/?query=refigerator&referrerPageUrl=https://www.samsung.com/us/support/
Cooling issues with the refrigerator or freezer:
https://www.samsung.com/us/support/troubleshooting/TSG01001027/
A freezer is too cold:
https://www.samsung.com/us/support/troubleshooting/TSG01109866/
Recommended temperatures:
https://www.samsung.com/us/support/answer/ANS00080450/
You may check this link for future reference to reduce unnecessary repairs over the refrigerator's lifetime.
https://www.samsung.com/us/support/answer/ANS00079481/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RF261BEAESR/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144426558
Thank you for choosing Samsung. Have a great day.
-Trisha-
The look is attractive!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The door shelves are very flimsy, it cracks easily even though we only used it for less than a month, the plastic part gets loose so it falls and cracks.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Lillian,
Thank you for your insight regarding our Samsung Refrigerator.
We appreciate your opinion regarding our product. Rest assured will notate this as this will help us improve our product in the future.
To avoid further damage to your product let me share with you a link on how to clean your refrigerator.
Samsung refrigerator shelf/drawer removal and cleaning guide
https://www.samsung.com/us/support/answer/ANS00063107/
Please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference number:
1144809190
Thank you for choosing Samsung. Have a great day.
^^Ross
Cools great, but loud
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This refrigerator cools the interior great, had no complaints about the cooling, but when the compressor kicks on get ready, it's loud! It could be heard over the TV in the next room over. I tried all the suggestions in the book to make it quieter and nothing worked. Heard from a few sales people that Samsung fridges are all loud anymore based on how they manufacture their compressors. Returned it after 3 weeks and replaced with an LG and couldn't be happier.
No, I would not recommend this to a friendthe motor is too loud.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The motor is too loud and is always running. I would not recommend to anyone.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi kriashcay,
Thank you for sharing your feedback. Your satisfaction is our top priority and we are glad you are using Samsung products. We apologize for the inconvenience of the refrigerator making a loud noise. We understand that it is sometimes uncomfortable to hear something unusual about our appliances, especially if they are making unusual sounds. We will surely notate this feedback for better products and services in the future.
For future reference, I highly recommend visiting these links for basic troubleshooting steps:
https://www.samsung.com/us/support/search/?query=refigerator&referrerPageUrl=https://www.samsung.com/us/support/
Understand the noises coming from your refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
You may check this link for future reference to reduce unnecessary repairs over the refrigerator's lifetime.
https://www.samsung.com/us/support/answer/ANS00079481/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RF261BEAESG/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144685057
Thank you for choosing Samsung. Have a great day.
-Trisha-
Not that great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It seems to make loud noises. Of course the geek squad would not hook up the water because i have galvanized pipes. They pulled same crap with stove
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Midget,
Thank you for sharing your feedback. Your satisfaction is our topmost priority and we are glad that you are using a Samsung product. We apologize for the inconvenience of the refrigerator having loud noises. We will surely notate this feedback for better products and options in the future.
I highly recommend visiting these links for basic troubleshooting steps:
https://www.samsung.com/us/support/search/?query=refigerator&referrerPageUrl=https://www.samsung.com/us/support/
Understand the noises coming from your refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
You may check the installation guide by clicking the link below. See pages 6 to 12.
https://downloadcenter.samsung.com/content/UM/201904/20190418150942025/DA68-02601B-14_181008.pdf
You may check this link for future reference to reduce unnecessary repairs over the refrigerator's lifetime.
https://www.samsung.com/us/support/answer/ANS00079481/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RF261BEAESR/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144419475
Thank you for choosing Samsung. Have a great day.
-Trisha-
not bad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Fridge is of good size. nice finish. However, water dispenser is just ok. I am finding that it doesn't cool water as much as you'd get from a real water dispenser.
I would recommend this to a friendBrand response from Samsung
Posted .Hi junoon,
We appreciate you taking the time to leave us a review on your Samsung refrigerator. We apologize for the inconvenience since the water dispenser is dispensing warm water.
To help you with this, I will provide you with a link that indicates a troubleshooting guide if the water is dispensing warm water.
Here's a link: https://www.samsung.com/us/support/troubleshooting/TSG01001875/.
You can also check the warranty information on this link: https://www.samsung.com/us/support/service/warranty/RF261BEAESP/AA.
If you have any questions and assistance, you may contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1800-7267-864
Thank you for choosing Samsung, and have a great day!
Ticket number: 1144358432
^Rainly
No go
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was broken when we got it. Not sure if it came that way or if it was broken when installed by a third party vendor.
No, I would not recommend this to a friend- Cons mentioned:Fingerprint resistant
No go if you have kids
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This refrigerator is absolutely not fingerprint resistant. Awful if you have children.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thank you for taking the time to let us know your thoughts on this refrigerator. Samsung values your opinions and feedback. ^Jecca
Floor Model
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We should not have purchased a floor model. The ice maker continuously causes the water filter to leak due to a cracked or broken filter housing. Now we will be out the price of a new housing system and labor to get it fixed or a lot of time figuring out how ourselves. Everything on this fridge costs well over $100 per item to purchase. The drawer cover costs more than $100.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thank you for bringing this to our attention. Constructive criticism is always welcome and helps us improve our products. To help get your unit back working correctly, try taking a look at the link below's troubleshooting steps. ^Pat
https://www.samsung.com/us/support/troubleshooting/TSG01001852/
- Cons mentioned:Customer service
n/a
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The delivery personnel told us that the Samsung was already programmed and would get cold without doing anything. We feel that's untrue. We get different stories from different Best Buy personnel so we don't know who to believe. Your Rockford location does not answer the phone which is very poor customer relations. We are extremely disappointed with our experience regarding the refrigerator.
No, I would not recommend this to a friend