Customer Ratings & Reviews

So far, so good. no problems other than the hassle getting all the plastic protective wrap off the outside, you end up needing to tear some of it off, leaving some of it inaccessible, like under the rubber seals on the doors and lower drawer. My wife really likes the internal refrigerator layout, plenty of room in both the normal refrigerator and in the pull out freezer section. Checking the internet, Samsung does not have a great track record for dependability, but so far, If it remains good, we will keep it for 10 years. Samsung is generally a very good company and hopefully this refrigerator is great.

We've been very happy with this purchase and Samsung has done the right thing by moving the ice make to the freezer section, which they didn't do on previous models. Love the different size ice cubes and the water container and dispenser.

I was discouraged when I had to purchase a smaller fridge due to size restrictions but this fridge is the best option for this size and we have been pleased with it! The beverage center is the best part along with the double ice maker!!

We love the refrigerator has more room then the last one we owned, love the two different sizes of ice.

Our new Samsung refrigerator seems to be just as roomy as our old, larger one. Plenty of space for all of our food. The freezer is surprisingly more spacious than we expected. The water dispenser is inside so obviously you need to open the door to use it, but the upside is the nice, clean look outside which we really like. It’s only been a month, but we’re happy with our purchase.

Nice effective layout. Convenient spacing on doors. Love the automatically filled water pitcher on the door, you can quickly pour filtered cold into a glass in 2 seconds.

We have had our fridge for almost a month and have had no issues. The geek squad guys were amazing and showed us how to use the features. We love the beverage center!!!

Love the new fridge the double ice and beverage section

Love the refrigerator, but the freeze door already has dents on it. We are a couple in our 60’s so no little kids or pets. I’m going to call Best Buy and Samsung to see what they can do about our problem!

The open box items are an incredible value at Best Buy!

Does this refrigerator come with install asembly service?

Purchased: 12/20/2024 Broke: 12/29/2025 (just out of warranty) Pros: - None worth mentioning given the issues Cons: - Failed just after warranty expired - Expensive and time-consuming repairs - Difficulty finding replacement parts - Poor customer service Review: I purchased this Samsung refrigerator for $1737, expecting a reliable appliance. Unfortunately, it broke down just days after the warranty expired, with the water and ice dispenser completely failing. The repair process was a nightmare: 1. PC Richard's warranty service was unhelpful 2. Local repair person couldn't source parts ($150 for diagnosis only) 3. Had to use Samsung's repair service, which took over a week to arrive Total repair costs: $587 (nearly 40% of the original price) - $120 for Samsung's service visit - $188 for parts - $95 for labor - Plus $150 for initial diagnosis The refrigerator was non-functional for almost 3 weeks, causing significant inconvenience. Given the high cost, premature failure, and difficult repair process, I cannot recommend Samsung refrigerators. The combination of poor reliability, challenging repairs, and expensive service makes this a regrettable purchase. I strongly advise against buying Samsung refrigerators. The potential for costly breakdowns and the hassle of repairs far outweigh any benefits of the appliance's features or design.