Customer Ratings & Reviews
- Model:
- RF25C5551SR/AA
- SKU:
- 6529227
Rating by feature
- Storage Capacity
Rating 4.8 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Design
Rating 4.7 out of 5 stars
Customers are saying
Customers are pleased with the refrigerator's water dispenser, spacious capacity, and perfect size for their homes. Many appreciate its overall performance, sleek design, and quiet operation. However, a few customers reported receiving the refrigerator with some damage.
This summary was generated by AI based on customer reviews.
Great
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great fridge. Love water pitcher and dual ice compartment.
I would recommend this to a friendDead just 2.5 years old
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought in May 2023. Dead. Most repair places won't even look at Samsung refrigerators as they say they are junk will just break again. Finally got a person to come out and quoted me $700 to fix. WHAT?? $150 just to have them come out and tell me that. The LG I bought in 2014 that I demoted to garage duty is running just fine. The GE that was in my garage is still running in my neighbor's garage and it's 25 years old. Do yourself a favor and DO NOT BUY a Samsung appliance. T
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi JANIES,
We know how crucial it is to have a functional refrigerator at home. To help you is all we wanted.
Should you proceed with having your refrigerator serviced, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG)
Please provide us with this reference number (1150754960) when you message us so our team can retrieve your information.
Thank you.
-Kimberly
Protective lining
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall good, protective lining very difficult to remove, in behind rubber seals and handles
I would recommend this to a friendFridge
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice fridge but a little hard to open. Keeps food cold.
I would recommend this to a friendDisappointed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When delivered refrigerator was damaged and so was our front door. Still waiting for the refrigerator to be fixed and I have to take my time to refinish my front door.
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
To better assist you with this concern, don't hesitate to get in touch with our BestBuy Customer Service department at (888) 237-8289. Call any day between available 24 hours a day. They can answer your question or transfer you to your local store to answer your specific inquiry.
Have a great day.
^Aloe
- Cons mentioned:Condition
Not happy about experience
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not a good experience. Refrigerator was delivered with a dent. Within 30 minutes after delivery it started to make loud noises which I assume was the compressor. The day after the noise continued after it was closed. Also the water dispenser stopped working. The repair guy said he will order a replacement. That’s will be 3 days to wait around the house for a refrigerator.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi KeithE,
Let us help you with your refrigerator.
Here is a link to help you understand the noise from your refrigerator. Please watch the full video, Play the sounds, and select the one that best fits the noise you can hear from your fridge, follow the steps and click on the hyperlinks for further assistance.
Understand the noises coming from your Samsung refrigerator.
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
Below are steps to help you with the water filter. Please watch the full video and click on the hyperlinks for further help.
Samsung refrigerator water dispenser issues.
https://www.samsung.com/us/support/troubleshooting/TSG01001875/#water-does-not-dispense-at-all
And, to get updates from the technician about the order replacement, please contact the Samsung Customer Service department at 1-800-726-7864, 8 AM - 12 AM EST seven days a week.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146055526 to help our team pull up your information.
Have a great day.
^Aloe
Poor service from Best Buy
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am extremely unhappy. The new fridge was delivered with a big dent in the freezer door on 12/18/24. Delivery people communicated to customer service, sent pictures and set up a date to replace the door on 12/26/24. Best scheduled the appointment. Man shows up but has no door. He said he need to take a picture. What is going on, this was not communicated to us at all. This is terrible service, vpoor communication with us. We were expecting our door. I did Best buy should of inspected the unit prior to delivery. Who ever dented it should of said something. Obviously Best buy is not the appliance store I wanery t to do more business with. Hopefully next week a get the door we paid for.
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
Shelves are a problem
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fridge is great with the exception of not having much ability to customize the shelving. Item height is definitely an issue
I would recommend this to a friendBrand response from Samsung
Posted .RyanS, we understand the frustration you feel when maximizing the space of your shelve. We are here to help.
Here is a link for tips and tricks to organize your shelve. Please click on every option.
Tips for an organized Samsung refrigerator
https://www.samsung.com/us/support/answer/ANS00084845/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147230963) to help our team pull up your information.
Have a great day.
^Camille
- Cons mentioned:Shelf adjustment
Don’t buy Samsung
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Light in front making the back dark so you can’t see what you have on shelves. Shelves don’t adjust. No butter shelf or bread drawer I had a Whirlpool French door I was replacing and I couldn’t get the food I had in the Whirlpool into the Samsung and they were the same size. The Samsung quality is so much poorer than the Whirlpool. I called Best Buy and returned the Samsung and got a new Whirlpool instead.
No, I would not recommend this to a friend the Worst Service in Best Buy
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I made a good purchase and I realized that my purchase never entered into a plan and I was calling and chatting with the customer service and they could never fix the payment, which generated a high interest and now it turns out that I never call, according to them and here I have the chats where I told them about the problem, pessimo service, they do not have their workers oriented to help their clients..
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
-Ricardo
- Cons mentioned:Condition
It was sold as excelent butits not
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It had dents on it with lots of scratches even than it was sold as excellent like new.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
Took 6 days to cool down?
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’m actually not sure what went on here. We received this fridge 6 days ago & we thought we had a broken one because it wasn’t cooling. Turns out it it just needed 6 days before it decided to cool down? Now it’s working amazingly and I’m so confused.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi ShaynaH,
Thank you very much for your review on one of our products. Should you need support in the future, please don't hesitate to reach out to us at www.samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
Have a great day!
^Chrystel
Hope I win the gift card
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unfortunately, I cannot rate the product that I would have loved to say I received, but Best Buy has provided litany of excuses as to why they cannot install my fridge, each by a different dude, despite the last dude (in a series of many) that I spoke to who said they could. After 4 'delivery' attempts, for which they were unprepared, unwilling and unable to accommodate, I am still without my new fridge.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Bestbuy clients,
To better assist you with your concern, please contact the BestBuy customer service department at 888 237-8289. Call us any time 24 hours a day.
They can either answer your question or transfer you to your local store to answer your specific questions.
^Rodel
Pitcher problems
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The refrigerator keeps overfilling the water pitcher in the door so it spills all over everything when the door is opened and/or the pitcher is removed.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Crich,
We understand how you feel regarding this fridge. We are here to assist you.
Please see page 48 of the user manual for steps to avoid the pitcher from overfilling.
https://downloadcenter.samsung.com/content/UM/202306/20230626142613049/FDR_RF5000C_DA68-04613A-00_EN_MES_CFR_1206.pdf
Should you need support in the future, please don’t hesitate to reach out to us through the channels below.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, provide us with this reference number (1149563348), and it will help our team pull up your information.
^Rodel
dissatisfied consumer
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the reason for cancellation is your delivering system twice they kept me waiting my time is valuable too the driver came to the house never got out of the truck look and left you may want to ask Jose the driver what is his problem
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
Do Not Buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Less than 1 months of ownership and already several problems. The off shore customer service for Samsung is abysmal. Very dissatisfied. No resolution to our issues
No, I would not recommend this to a friendBrand response from Samsung
Posted .We would like to extend our assistance to help you with your refrigerator, ThomasC.
In order to provide you with better support, we'd love to speak with you directly regarding your fridge.
Please feel free to get back to us the soonest via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145910754, to help our team pull up your information.
Have a great day!
^Chrystel
- Cons mentioned:Condition
Great Experience!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this fridge as an open box sale item. Very happy with my purchase as when I went to see it, only one visible ding in the door. Hardly noticeable and is low so you really don’t notice it. Delivery was great, they came in and removed my old fridge and setup my new one. They were extremely service oriented and asked if there was anything else they could do for me. If I need another fridge or appliance, I’d do it again! Great experience at a great price!
I would recommend this to a friend - Pros mentioned:Overall performance, Water dispenser
Great fridge
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good. Works great. Love the ice maker. Two sizes of ice cubs is very nice. The water station is a great idea.
I would recommend this to a friend - Pros mentioned:Overall performance, Size
Nice 33-inch refrigerator
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We are constrained in the width, and it fits in the space available, and the doors open wide despite the wall to the left. It is much larger than the old refrigerator. The added height and depth works good for a 33-inch refrigerator. It is quiet and looks good in the Kitchen. Items in the door stay as cold as items on the shelves.
I would recommend this to a friend - Pros mentioned:Overall performance
Refer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Much quitier and less running compaired to the old clunker.
I would recommend this to a friend