Customer Ratings & Reviews
- Model:
- RF25C5551SR/AA
- SKU:
- 6529227
Rating by feature
- Storage Capacity
Rating 4.8 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Design
Rating 4.7 out of 5 stars
Customers are saying
Customers are pleased with the refrigerator's water dispenser, spacious capacity, and perfect size for their homes. Many appreciate its overall performance, sleek design, and quiet operation. However, a few customers reported receiving the refrigerator with some damage.
This summary was generated by AI based on customer reviews.
Bad customer service.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was scratched because it didn’t have plastic protection on bottom. Called and customer service wouldn’t help. Best Buy does not help people that has damaged goods unless you drive 60 miles to return it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
Your overall experience saddens us. To better assist you with this, please get in touch with our BestBuy Customer Service Department at (888) 237-8289. They are available 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific inquiry.
Have a great day!
Chrystel
Dead just 2.5 years old
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought in May 2023. Dead. Most repair places won't even look at Samsung refrigerators as they say they are junk will just break again. Finally got a person to come out and quoted me $700 to fix. WHAT?? $150 just to have them come out and tell me that. The LG I bought in 2014 that I demoted to garage duty is running just fine. The GE that was in my garage is still running in my neighbor's garage and it's 25 years old. Do yourself a favor and DO NOT BUY a Samsung appliance. T
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi JANIES,
We know how crucial it is to have a functional refrigerator at home. To help you is all we wanted.
Should you proceed with having your refrigerator serviced, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG)
Please provide us with this reference number (1150754960) when you message us so our team can retrieve your information.
Thank you.
-Kimberly
- Cons mentioned:Condition
Not happy about experience
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not a good experience. Refrigerator was delivered with a dent. Within 30 minutes after delivery it started to make loud noises which I assume was the compressor. The day after the noise continued after it was closed. Also the water dispenser stopped working. The repair guy said he will order a replacement. That’s will be 3 days to wait around the house for a refrigerator.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi KeithE,
Let us help you with your refrigerator.
Here is a link to help you understand the noise from your refrigerator. Please watch the full video, Play the sounds, and select the one that best fits the noise you can hear from your fridge, follow the steps and click on the hyperlinks for further assistance.
Understand the noises coming from your Samsung refrigerator.
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
Below are steps to help you with the water filter. Please watch the full video and click on the hyperlinks for further help.
Samsung refrigerator water dispenser issues.
https://www.samsung.com/us/support/troubleshooting/TSG01001875/#water-does-not-dispense-at-all
And, to get updates from the technician about the order replacement, please contact the Samsung Customer Service department at 1-800-726-7864, 8 AM - 12 AM EST seven days a week.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146055526 to help our team pull up your information.
Have a great day.
^Aloe
Poor service from Best Buy
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am extremely unhappy. The new fridge was delivered with a big dent in the freezer door on 12/18/24. Delivery people communicated to customer service, sent pictures and set up a date to replace the door on 12/26/24. Best scheduled the appointment. Man shows up but has no door. He said he need to take a picture. What is going on, this was not communicated to us at all. This is terrible service, vpoor communication with us. We were expecting our door. I did Best buy should of inspected the unit prior to delivery. Who ever dented it should of said something. Obviously Best buy is not the appliance store I wanery t to do more business with. Hopefully next week a get the door we paid for.
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
- Cons mentioned:Shelf adjustment
Don’t buy Samsung
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Light in front making the back dark so you can’t see what you have on shelves. Shelves don’t adjust. No butter shelf or bread drawer I had a Whirlpool French door I was replacing and I couldn’t get the food I had in the Whirlpool into the Samsung and they were the same size. The Samsung quality is so much poorer than the Whirlpool. I called Best Buy and returned the Samsung and got a new Whirlpool instead.
No, I would not recommend this to a friend the Worst Service in Best Buy
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I made a good purchase and I realized that my purchase never entered into a plan and I was calling and chatting with the customer service and they could never fix the payment, which generated a high interest and now it turns out that I never call, according to them and here I have the chats where I told them about the problem, pessimo service, they do not have their workers oriented to help their clients..
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
-Ricardo
Hope I win the gift card
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unfortunately, I cannot rate the product that I would have loved to say I received, but Best Buy has provided litany of excuses as to why they cannot install my fridge, each by a different dude, despite the last dude (in a series of many) that I spoke to who said they could. After 4 'delivery' attempts, for which they were unprepared, unwilling and unable to accommodate, I am still without my new fridge.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Bestbuy clients,
To better assist you with your concern, please contact the BestBuy customer service department at 888 237-8289. Call us any time 24 hours a day.
They can either answer your question or transfer you to your local store to answer your specific questions.
^Rodel
Pitcher problems
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The refrigerator keeps overfilling the water pitcher in the door so it spills all over everything when the door is opened and/or the pitcher is removed.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Crich,
We understand how you feel regarding this fridge. We are here to assist you.
Please see page 48 of the user manual for steps to avoid the pitcher from overfilling.
https://downloadcenter.samsung.com/content/UM/202306/20230626142613049/FDR_RF5000C_DA68-04613A-00_EN_MES_CFR_1206.pdf
Should you need support in the future, please don’t hesitate to reach out to us through the channels below.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, provide us with this reference number (1149563348), and it will help our team pull up your information.
^Rodel
dissatisfied consumer
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the reason for cancellation is your delivering system twice they kept me waiting my time is valuable too the driver came to the house never got out of the truck look and left you may want to ask Jose the driver what is his problem
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
Do Not Buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Less than 1 months of ownership and already several problems. The off shore customer service for Samsung is abysmal. Very dissatisfied. No resolution to our issues
No, I would not recommend this to a friendBrand response from Samsung
Posted .We would like to extend our assistance to help you with your refrigerator, ThomasC.
In order to provide you with better support, we'd love to speak with you directly regarding your fridge.
Please feel free to get back to us the soonest via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145910754, to help our team pull up your information.
Have a great day!
^Chrystel
Repair Nightmare
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased: 12/20/2024 Broke: 12/29/2025 (just out of warranty) Pros: - None worth mentioning given the issues Cons: - Failed just after warranty expired - Expensive and time-consuming repairs - Difficulty finding replacement parts - Poor customer service Review: I purchased this Samsung refrigerator for $1737, expecting a reliable appliance. Unfortunately, it broke down just days after the warranty expired, with the water and ice dispenser completely failing. The repair process was a nightmare: 1. PC Richard's warranty service was unhelpful 2. Local repair person couldn't source parts ($150 for diagnosis only) 3. Had to use Samsung's repair service, which took over a week to arrive Total repair costs: $587 (nearly 40% of the original price) - $120 for Samsung's service visit - $188 for parts - $95 for labor - Plus $150 for initial diagnosis The refrigerator was non-functional for almost 3 weeks, causing significant inconvenience. Given the high cost, premature failure, and difficult repair process, I cannot recommend Samsung refrigerators. The combination of poor reliability, challenging repairs, and expensive service makes this a regrettable purchase. I strongly advise against buying Samsung refrigerators. The potential for costly breakdowns and the hassle of repairs far outweigh any benefits of the appliance's features or design.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi JackieO,
We can feel your disappointment with this fridge. We are here to help you.
We understand how important it is always to have a working fridge as this is a great help in many ways. We are happy that your fridge is working now.
Should you need support in the future, please don’t hesitate to reach out to us through the channels below.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, provide us with this reference number (1148229333), and it will help our team pull up your information.
^Rodel