Customer Ratings & Reviews
- Model:
- RF25C5551SR/AA
- SKU:
- 6529227
Rating by feature
- Storage Capacity
Rating 4.8 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Design
Rating 4.7 out of 5 stars
Customers are saying
Customers are pleased with the refrigerator's water dispenser, spacious capacity, and perfect size for their homes. Many appreciate its overall performance, sleek design, and quiet operation. However, a few customers reported receiving the refrigerator with some damage.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Capacity
Dents easy,cheap thin steel
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product seemed so great in the store and pnce receiving this within two days had small dents start appearing weve only had this a little over 1 month and is all dented up we have a baby gate that was putting just one i did put foam onnthat to prevent anymore but we had a awful frigidaire before this and it never dented on the outside and had that for 5 years but went with this for more storage which is really great other than it having tons of dents for the amount of money we spent is just absurd very disappointed with the putside of this for only having a little over a month
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Joseph S,
Thank you for your feedback on our refrigerator. Rest assured that we are working to improve our products and services with the help of your review. Should you need support in the future, please don’t hesitate to reach out to us at www.Samsung.com or by calling 1-800-726-7864 (1-800-SAMSUNG).
Nicole
- Cons mentioned:Shelf adjustment
Watch the ice maker closely
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We had this fridge delivered last week, and after three days the ice maker started leaking water into the ice bin. You have to catch it right when the ice drops, otherwise it refreezes and takes a while to understand what is going on. We bought this fridge primarily for the "ice bites," so needless to say, not having ice wasn't acceptable. Best Buy was great in getting us a replacement, but the delivery person warned us that he had replaced 3 of this same fridge the previous day for the same issue. In addition, the SmartThings app does not show you the current temperature of the fridge, only the temp setting. This app should show the current temp so that you know if there is a fridge issue while you are away, and also so that you don't have to open the fridge to check the temp. Samsung should really update this. We had a Samsung that was the same cu. previously, and this fridge seems to fit more. The shelves are not as adjustable, which is disappointing. In addition, our previous Samsung died at 5 years, so not feeling great about the brand at the moment.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We're here to extend assistance to help you with the SmartThings app, MelM.
The SmartThings app should display the current temperature of the fridge. This is for the convenience of the consumers while away from home.
I have shared a link for detailed instructions on how to properly connect the SmartThings to the refrigerator by clicking under "Connect to a non-Family Hub smart fridge." We also suggest watching the entire video included under it.
Connect non-family hub fridges to SmartThings:
https://www.samsung.com/us/support/answer/ANS00087122/
Should you require further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145877198, to help our team pull up your information.
Have a great day!
^Chrystel
- Pros mentioned:Overall performance
Install yourself
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Completely happy with the fridge itself. Completely dissatisfied with the delivery and installation
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
-Ricardo
Disappointed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When delivered refrigerator was damaged and so was our front door. Still waiting for the refrigerator to be fixed and I have to take my time to refinish my front door.
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
To better assist you with this concern, don't hesitate to get in touch with our BestBuy Customer Service department at (888) 237-8289. Call any day between available 24 hours a day. They can answer your question or transfer you to your local store to answer your specific inquiry.
Have a great day.
^Aloe
- Cons mentioned:Condition
It was sold as excelent butits not
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It had dents on it with lots of scratches even than it was sold as excellent like new.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
Took 6 days to cool down?
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’m actually not sure what went on here. We received this fridge 6 days ago & we thought we had a broken one because it wasn’t cooling. Turns out it it just needed 6 days before it decided to cool down? Now it’s working amazingly and I’m so confused.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi ShaynaH,
Thank you very much for your review on one of our products. Should you need support in the future, please don't hesitate to reach out to us at www.samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
Have a great day!
^Chrystel
Dents
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love the refrigerator, but the freeze door already has dents on it. We are a couple in our 60’s so no little kids or pets. I’m going to call Best Buy and Samsung to see what they can do about our problem!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi PaulV,
We acknowledge the time you took to share your review of your Samsung refrigerator, and we value the details you provided about loving the appliance while noticing dents on the freezer door.
Concerns about dents or exterior condition at the time of delivery are typically handled by the retailer, and contacting Best Buy at 1‑888‑237‑8289 is the right next step so they can review the situation and discuss available options.
For your records, your Samsung reference number is 1152190567.
Thank you for sharing your feedback.
Jeffrey
Samsung Care