Customer Ratings & Reviews
- Model:
- RF25C5551SR/AA
- SKU:
- 6529227
Rating by feature
- Storage Capacity
Rating 4.8 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Design
Rating 4.7 out of 5 stars
Customers are saying
Customers are pleased with the refrigerator's water dispenser, spacious capacity, and perfect size for their homes. Many appreciate its overall performance, sleek design, and quiet operation. However, a few customers reported receiving the refrigerator with some damage.
This summary was generated by AI based on customer reviews.
Expensive fridge with cheap parts that will break
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Expensive fridge with some very cheap parts that break often.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
We understand how disappointing it is to have a fridge that falls short of your expectations. We want to speak with you directly to gain a deeper understanding of your overall experience and address any additional concerns you may have.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with the reference number, 1150070071, to help our team locate your information when you message us.
Have a great day.
-John
- Pros mentioned:Water dispenserCons mentioned:Shelf adjustment
I would not recommend because of Shelving.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Only had a month but so far OK. I like the inside beverage center and the ice maker in the refrigerator that makes two sizes of ice cubes. What I am having a problem with is the shelves. I do not like that they are not adjustable or that only 1 is adjustable. Not enough room in door for taller items and adjusting the only shelf that is adjustable makes the lower shelf only fit very flat items like no taller than a carton of eggs. So for that reason I rate AVERAGE. Because I am limited on space restrictions for refrigerator, I had very few to choose from. Good thing I have a refrigerator in my garage, other wise I'd be in trouble.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We aim to provide you with a hassle-free experience while using your fridge, Cwoody. Let us help you.
Please refer to the link below to address your worries about the storage capacity of your fridge. Click the hyperlinks for tips.
Tips for an organized Samsung refrigerator:
https://www.samsung.com/us/support/answer/ANS10006839/
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with the reference number, 1150080390 to help our team locate your information when you message us.
Have a great day.
-John
- Pros mentioned:Capacity
Great fridge.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I never bought Samsung before. I hope it lasts. The very annoying part is the protective plastic on the metal was applied before it was assembled, so it is impossible to remove all of it. So you lost two stars just for that. There will always be bits of plastic visible at the edge. But in terms of function, it is quite nice. The beverage center is very functional with a self refilling pitcher. The fridge is very large and easy to keep track of where things are. The pullout freezer is huge. Temperatures are exactly what you set and read--I've confirmed with my own thermometers.
I would recommend this to a friendBrand response from Samsung
Posted .Hi there, ChazV.
Thank you for sharing your observation about the plastic film on your fridge. We will share this input with our product team for current and future product development.
Have a great day.
^Camille
Good fridge but has some issues.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Our first fridge was delivered and the ice maker leaked water so we had to return it. The second one was delivered with a dent in the door. We were tired of having to waste a days off work on pick up and delivery so we are just living with the dent. Love the fridge itself but wish we had had a better experience and did not have a dent while still paying full price.
I would recommend this to a friendBrand response from Samsung
Posted .Dear Bestbuy clients,
We can understand your frustration with receiving a dented appliance. We'd love to assist you.
To better assist you with your concern, please contact the BestBuy customer service department at 888 237-8289. Call us any time 24 hours a day.
They can either answer your question or transfer you to your local store to answer your specific questions.
^Rainly
- Cons mentioned:Shelf adjustment
Not well thought out at all.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s ok. Not worth the cost now that I have it home. Can’t adjust shelves like every other fridge I’ve owned in my life. Water inside is extremely inconvenient. Lack of handles makes it look disgusting with fingerprints.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand how your overall experience using the refrigerator feels, MatthewS.
We suggest contacting us via the options below to speak with a live representative for further assistance with the unit.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
Shelves are a problem
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fridge is great with the exception of not having much ability to customize the shelving. Item height is definitely an issue
I would recommend this to a friendBrand response from Samsung
Posted .RyanS, we understand the frustration you feel when maximizing the space of your shelve. We are here to help.
Here is a link for tips and tricks to organize your shelve. Please click on every option.
Tips for an organized Samsung refrigerator
https://www.samsung.com/us/support/answer/ANS00084845/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147230963) to help our team pull up your information.
Have a great day.
^Camille