Customer Ratings & Reviews
- Model:
- RF25HMIDBSR/AA
- SKU:
- 6424295
Rating by feature
- Storage Capacity
Rating 4.9 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
- Design
Rating 4.3 out of 5 stars
Customers are saying
Customers have good things to say about the spaciousness of the refrigerator, with many mentioning how much they love the space and drawer. The middle drawer is also a popular feature, with customers appreciating its convenience. However, there are some concerns about the ice maker not being very robust and the fingerprint-resistant finish not living up to its name. Additionally, a few customers have mentioned issues with the fridge not cooling properly or being defective.
This summary was generated by AI based on customer reviews.
Breaks down after 1 year
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Flex Drawer broke after one year and one month. No longer under warranty. Samsung discontinued parts to repair the drawer. So the drawer and extra storage no longer usable after only 14 months. Will never buy Samsung brand again.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi JoeS,
Thank you for bringing this to our attention.
We apologize for any inconvenience this may have caused you.
The experience is not what we expect from our customers.
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RF25HMIDBSR/AA
And incase you need some parts for your fridge you may purchase it here:
https://www.samsungparts.com/Default.aspx
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you for choosing Samsung. Have a great day.
Reference number:
1144535557
^^Ross
Mr
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The fridge leaking over a month , I called Samsung the send over technicians tree times they still can't fix it , they still don't want to give me a refund as yet
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi RoodErnso,
Thanks for reaching out and we hope that you are in good health. It can be difficult with a refrigerator that is leaking, you can't get to use it properly. We understand that your refrigerator is an essential part of our day-to day life and without it, food can be spoiled.
Please click on the link below to check on the basic things for your issue with the refrigerator.
http://www.samsung.com/us/support/troubleshooting/TSG01001852/
I have included a link for your warranty; please click on the link so you can check coverage.
https://www.samsung.com/us/support/service/warranty/RF25HMIDBSG/AA
Please feel free to get in touch with us through the channels below if you have additional questions.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community
https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number: 1144159526
Leo
None
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.A piece of junk. They brought 2 different ones out and had to return both.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there.
Thank you for choosing Samsung for your refrigerator We're saddened that you no longer have the product and would love to work with you in the future.
Please visit www.Samsung.com or one of our partners to explore products that better fit your needs.
Have a great day.
^Camille
take your business else where
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Says deliveryed but still have my old refrigerator. So much for guaranteed before chrismtas. ordered nov 30th.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
To better assist you with this issue, please contact the BestBuy customer service department at 888 237-8289. Call us any time 24 hours a day.
They can either answer your question or transfer you to your local store to answer your specific questions.
^Rainly
Ice maker
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Leaks a lotta water from the ice maker,,very unsatisfied
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Samsung Customer,
I see that you are having some issues with your Samsung Refrigerator leaking from your dispenser. I would love to offer some helpful information to resolve this problem. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01001852/#leaks-from-the-dispenser-under-the-drawers-under-the-fridge-or-other-areas
If you need any assistance, please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1143282246. We apologize for any inconvenience and welcome you to our family. Thank you for choosing Samsung. ^Brad
Ice Machine Keeps Leaking
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.At first this fridge was perfect. It had everything that we wanted, however there were reviews about the ice machine and it leaking. Definitely should have trusted my gut on this one and stayed away. 5 months into owning it, the ice machine kept dripping out the front, and leaking on the inside as well. Got it fixed and worked until this month. They came out and did the same repair, and charged a fortune to fix it, even though they said it would be free if it's "ice machine" related. I do love everything about the fridge, minus the issues we have. Samsung will not do anything about it either, except temporary repairs. Just be prepared!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi JeffC,
We are here to help with your experience with the ice maker leaking.
I have shared a Samsung video and link that will guide you with general steps to resolve your experience with leaks.
How to prevent and stop water leaks from your refrigerator:
https://www.youtube.com/watch?v=uU6XADBosVo&t=2s
Water leaks in a Samsung refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01001852/#leaks-from-the-dispenser-under-the-drawers-under-the-fridge-or-other-areas
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145635311 to help our team pull up your information.
Leo
Frustrated...
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this refrigerator in June 2021, it worked well and had a great capacity, but I had concerns because the ice maker was very slow dispensing ice from day one. I became accustomed to waiting longer to fill a cup because it always produced and there was a comforting sticker on the fridge that said 10 year warranty. Now the ice maker has stopped working and I discovered that my refrigerator is out of warranty. I chose this refrigerator for two reasons, it fit my space and the ice maker specs stated it made 10 lbs of ice per day. When you buy an appliance and spend almost $3k on it, not to mention that I also purchased a Samsung stove, microwave, and dishwasher at the same time, you expect it to be fully functional for longer than two years and hope appliance repair expenses are not in your future.
No, I would not recommend this to a friend- Cons mentioned:Ice maker
Ice Maker is worthless and unreliable
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Refrigerator is fantastic. However, the ice maker is worthless! the Ice maker is too small and can not keep up with a family of 4. Additionally, it frosts up and clogs every 2 weeks where the ice tray drops in to the bucket. I understand this is a long time problem. Samsung has no fix. Look up the class action suit before you buy.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are having issues with your Samsung Refrigerator and it could be covered under warranty. Please contact us at your earliest convenience via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513) Please reference ticket number 1142986107. We thank you for being a part of our growing Samsung family. ^Brad
- Cons mentioned:Expensive, Ice maker
Don't bother
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Issues with the ice maker causing a class action lawsuit. Samsung customer service will not resolve the issue if you are out of warranty. Do NOT purchase. Too expensive not to make any ice!!!
No, I would not recommend this to a friend The worst fridge
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We had this fridge for about two years now. The coldest temperature in the refrigerator is 41°. Samsung did absolutely nothing for us. The icemaker constantly ices up stopping the ice from dropping in the tray. The back panel does not have a heating element for deicing. About every six months we have to defrost the fridge for the ice to melt so it works properly. It was so many bad reviews on this fridge after we bought it. Samsung cannot make good appliances and your customer service is terrible.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello,
Thank you for reaching out and sharing your feedback about your Samsung refrigerator. I understand you're having issues with your refrigerator as its coldest temperature is only 41°, the ice maker constantly ices up and you have to defrost the fridge for the ice to melt. We do apologize for the inconvenience this has caused you. We also appreciate your patience in dealing with this situation. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01001027/ to guide you on the cooling issue of your Samsung refrigerator. Just click on "Refrigerator, Freezer, or Flex Zone is not cooling enough" for the troubleshooting steps.
You can also check this link https://www.samsung.com/us/support/troubleshooting/TSG01001012/ for your ice maker. Just click on "Ice bucket is stuck or has a block of ice". It has a step by step instructions on what to do if your ice maker constantly ices up.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=refrigerator&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung refrigerator.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144350004.
-Noraina
- Cons mentioned:Cooling
Samsung RF25HM had very poor quality
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After four and half years, my Samsung 33 inch wide 25 CU FT refrigerator with the model type of RF25HM** started to have water leakage and frost issues with much loader noises. I gave up fixing the problems to buy a new refrigerator with a different brand name.
No, I would not recommend this to a friend DO NOT BUY
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am very sad and disappointed with this purchase. I just purchased my first home and with that this fridge as my first fridge purchase as well. 1.5 weeks into having the fridge it dies. Best Buy came out and deemed the mother board is shot ALREADY!!! Replacement parts are going to take a few weeks. We are past the return date now so we are stuck waiting for replacement parts. I can't even enjoy my new home and fridge The cherry on top is that the first round of groceries I bought all rotted thanks to having no power :) this is supposed to be an exciting time for a new home buyer and this fridge has ruined it. 0/10 do not reccomend.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there alexxaa03, I see that you are experiencing issues with your Samsung Refrigerator and know how frustrating this experience has been for you. I am glad to see that you are already headed in the right direction for a repair. I would love to speak with you an see how we can help. Please contact us at your earliest convenience via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143487287. We welcome you to our family and thank you for choosing Samsung in your home. ^Brad
Dont buy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t buy, piece of crap after couple years. Ice build up on back interior wall, you would be keep paying every year to fix
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Dk76.
We apologize that your experience with the refrigerator was less than ideal. We appreciate all feedback that helps us understand how to improve our products.
As for the ice build-up on the interior wall of the refrigerator, I suggest you check this link to help you further.
A sheet of ice forms in the refrigerator
https://www.samsung.com/us/support/troubleshooting/TSG01001857/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket Number: 1144813922
Thank you for being a valued customer of Samsung. Have a great day.
^Camille
No power issue one week after installation
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Refrigerator broke one week after installation and has no power
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there cslynam, I realize that you are having problems with your newly installed Samsung Refrigerator not having power and know this is very upsetting. I want to make sure that you are only getting the best performance from your machine. I would love to chat your earliest convenience via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143601334. We would like to welcome you to our Samsung family. ^Brad