Customer Ratings & Reviews
- Model:
- RF27T5501SG/AA
- SKU:
- 6401619
Rating by feature
- Storage Capacity
Rating 4.7 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Design
Rating 4.6 out of 5 stars
Customers are saying
Customers value the ample space and smart features, particularly the Family Hub, highlighting its convenience and user-friendliness. However, concerns have been raised regarding the ice maker and cooling system performance, with some reporting issues. Other criticisms include the shelving design and door durability.
This summary was generated by AI based on customer reviews.
Best fridge ever
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this fridge does everything that was advertised and a lot more
I would recommend this to a friendDoesn’t work as advertised!
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.2 nd attemp to replace screen . Have had issues with loosing internet connection and touch screen not working. I keep calling Samsung and they keep telling me to trouble shoot and reset system. Nope . Technology is nice , but not worth the headache for what the fridge is worth.Ring app doesn’t work and when it does it’s slow. Cool features, if the screen worked!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Samsung Customer,
I see you are needing assistance with your Samsung Refrigerator Family Hub is not working and realize your experience has been less than ideal. I would love the opportunity to speak and see how we can help your situation. Please contact us at your earliest convenience via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1143282167. We thank you for being a part of the Samsung family. ^Brad
Great fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great fridge. Kids love the technology. Hope it lasts a while!
I would recommend this to a friendIce
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve maker broken less than a year old have trouble getting it replaced
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Jonathan,
Thank you for sharing your feedback. Your satisfaction is our topmost priority and we are glad that you are using Samsung products. We apologize for the inconvenience of the refrigerator ice maker not working properly. We will surely notate this feedback for better products and options in the future.
For future reference, I highly recommend visiting these links for basic troubleshooting steps:
https://www.samsung.com/us/support/search/?query=Ice+maker&referrerPageUrl=https://www.samsung.com/us/support/
The ice maker is not working:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
You may check this link for future reference to reduce unnecessary repairs over the refrigerator's lifetime.
https://www.samsung.com/us/support/answer/ANS00079481/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RF27T5501SG/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144470414
Thank you for choosing Samsung. Have a great day.
-Trisha-
Refrigerator
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to be replaced after having for a few weeks of having item.
I would recommend this to a friendBrand response from Samsung
Posted .Hi Samsungdryer,
Thank you very much for your feedback on our products. Should you need support in the future, please don't hesitate to reach out to us through the channels below.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number: 1144718712
Leo
Samsung Refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Smaller than expected but great product and price.
I would recommend this to a friendTerrible integration
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Fridge is okay. If your looking to integrate the display with anything but SmartThings dont bother with this fridge. You have to download photos to fridge or play them off of flash drive. Will not integrate with whole house audio speakers with google home. I thought the display would be more like a smart device, it’s not. Very underwhelming, was expecting more.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand how frustrating it can be when results and expectations do not meet. I know that you are a valued member of the Samsung family and your experience matters to us. Samsung is continually improving its products and services, and your feedback is vital to that process. Thank you for being a Samsung customer! ^Lena
The handle was broken completely removed from free
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The handle was broken completely removed from freezer handle downward
No, I would not recommend this to a friendRescheduled delivery 4 times
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not a good experience. We had to reschedule 4 times to get a fridge delivered! After 4 times, they still didn't finish the whole set up and left without installing the water set up. I don't think I'll be ordering from Best buy anymore.
No, I would not recommend this to a friendLeaking fridge
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fridge had a leak for 2 weeks without anyone attending to the issue. Tech confirmed to be onsite and never showed or called for reason on missing appointment. I had to fix the leak on my own!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello! We'd like to discuss your case more in depth with you to see how we can best assist you further. Please reference ticket number 1142489005, and contact us through either Facebook Messenger: http://m.me/samsungsupport; or Twitter: https://twitter.com/messages/compose?recipient_id=18768513. ^Jecca
Not happy with it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It looks better online. Also, you have to hold the lock button for about 20 seconds each time you want to lock or unlock it. Would not recommend.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi ShadowK,
We appreciate your review of your overall experience with the water filter of your Samsung refrigerator, and we'll be glad to look into this for you.
To know more about the product, you may contact us with the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
You may provide this reference number (1144997345) to help our team pull up your information.
Thank you for choosing Samsung. Have a great day.
-Trisha-
Inspect your appliances closely!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Refrigerator arrived damaged twice in the same spot. Support team was useless. Spent 7 hours over 2 days trying to get a third refrigerator delivered before having guests.
No, I would not recommend this to a friendAwful!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The fridge was damaged! The compressor didn't work and they didn't offer me any solutions except to wait for a week and a half for another delivery
No, I would not recommend this to a friendDelivery is a joke
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The refrigerator is great. No issues with the refrigerator. The issue we had is the delivery and installation is not really installation. It is mostly delivery. The install company is a joke.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concern.
Your reference number is 1144653663.
-Noraina
Not what am expecting
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The refrigerator is not working perfectly and have been calling about it but no solution yet
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Gold, I understand that you are having issues with your Samsung Refrigerator not operating correctly and know that must make you feel terrible about your purchase. I would love to lend a hand in getting a resolution to your problem. Please contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143457932. We welcome you to our family and thank you for choosing Samsung in your home. ^Brad
Get the four door
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wanted the four door but they said the three door was the same and it’s not even close.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
To better assist you with this issue, don't hesitate to get in touch with our BestBuy Customer Service department at (888) 237-8289. They are available 24 hours a day. They can answer your question or transfer you to your local store to answer your specific inquiry.
Reference Number: 1144639226
Have a great day.
Melardo
Terrible Fancy Fridge
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Screen on fridge went out in the first 30 days of owning it
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello UpsetinWildwood,
Thank you for reaching out. We appreciate you taking the time to share your feedback about your refrigerator. I'm sorry to hear that the screen on your fridge went out after 30 days of owning it. We are here to help.
As per checking, the warranty of the refrigerator parts and labor is one year. You may refer to this link https://www.samsung.com/us/support/service/warranty/RF27T5501SG/AA for the warranty information of your refrigerator.
You may visit our Support Center on this link https://www.samsung.com/us/support/service/ if you want to request service.
Another link that you may find useful is this one https://www.samsung.com/us/support/search/?query=refrigerator&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as this has all the troubleshooting guides, links, videos, and other references that you might need for your refrigerator.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144208085.
-Noraina
- Cons mentioned:Cooling, Ice maker
Samsung Refrigerator
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love the tablet and other bells and whistles. I did not like the ice maker because it stopped working often and I've had this unit for 4 years and now the compressor has failed. The good news is that the compressor comes with a 10 year warranty and will be covered by Samsung.
No, I would not recommend this to a friend - Pros mentioned:Capacity
The switch
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Switched from 2 door to French 3 door. Very nice, easy to find everything both in the freezer and fridge and the built in tablet gets a lot of use and makes things more fun in the kitchen.
I would recommend this to a friend - Cons mentioned:Shelves
Fridge
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This fridge is great! We love that the fridge could play music while cooking, read recipes, write notes, and watch movies on, it is beyond cool! The kids like changing our pictures on the screen to fit the season/occasion. The speaker is great. It wipes clean pretty easily (only down fall is that scratches do stand out ) and there is plenty of room in fridge and freezer. I love that the chime goes off I get an alert on my phone when the fridge door has been open too long keeps my kids from leaving it open. I have only have a couple complaints: First, you can't take the drawers out without completely taking apart the inside of the fridge. This makes it really hard to clean. The second thing that we don't like is the inability to change the shelf height. We are used to milk fitting on the top shelf, but a half gallon only fits in the door. A liter of soda, tall water bottle, or wine will not fit either- they must be laid down. All juices basically do not fit standing up. Other than these 2 things it's a great fridge.
I would recommend this to a friend