Customer Ratings & Reviews
- Model:
- RS27T5561SR
- |
- SKU:
- 6397590
Customer reviews
Rating 4.6 out of 5 stars with 1332 reviews
(1,332 customer reviews)Rating by feature
- Storage Capacity4.7
Rating 4.7 out of 5 stars
- Quality4.7
Rating 4.7 out of 5 stars
- Design4.7
Rating 4.7 out of 5 stars
Customers are saying
Customers value the spaciousness, smart features, and design of the refrigerator. They appreciate the touch screen, family hub, and music capabilities. However, some customers have concerns about the ice maker, lack of light by the water/ice dispenser, repair service, and limited drawer options.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Storage space
Rated 5 out of 5 stars
Good Product
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the fact that this is a handle less door, and it is very spacious inside. There isn’t wasted space, with all sorts of drawers and compartments. I can easily see everything inside my refrigerator without having to search through drawers. in love with the fridge.
I would recommend this to a friend - Pros mentioned:Storage space
Rated 5 out of 5 stars
Refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good quality, spacious and efficient. Love my refrigerator!
I would recommend this to a friend - Pros mentioned:Storage space
Rated 5 out of 5 stars
Family Hub Is Wonderful
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The fridge has spacious and the family hub has a lot of great features. I'm glad i ended up going with this over other options.
I would recommend this to a friend - Pros mentioned:Storage space
Rated 5 out of 5 stars
Really nice
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this refrigerator, very good space I highly recommend.
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 5 out of 5 stars
Works great
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great fridge. Looks great. Works great. Little screen is cool.
I would recommend this to a friend Rated 5 out of 5 stars
Samsung
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the screen with all the apps. Love hearing music from the fridge and being able to have a calendar is a plus
I would recommend this to a friendRated 5 out of 5 stars
A Superb Refrigerator and Freezer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This really is a Superb Refrigerator and Freezer, we can upload picture to it remotely, and view the content on an app, couldn't be more happy with this product.
I would recommend this to a friend- Pros mentioned:Storage space
Rated 5 out of 5 stars
Samsung refrigerator
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far I love it.it has enough space for the things I need in my house
I would recommend this to a friend Rated 5 out of 5 stars
Good fridge
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fridge good. It was scratched, but they never contacted me back other than that it’s easy to use..
I would recommend this to a friend- Cons mentioned:Ice maker
Rated 5 out of 5 stars
Wife loves it, does anything else matter?
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The wife has had her eye on one of these for awhile. My sister in law has one, she loves it. When our fridge starting to give us problems the wife wanted this one. A little slow on making ice, but it should get us through.
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 5 out of 5 stars
Good buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Our family loves this refrigerator! It’s features are very beneficial for a busy family. Our calendars are synced and have helped us function more efficiently. As for the actual refrigerator, it does it’s job. Love, love.. love it’
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 5 out of 5 stars
Love this fridge
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works amazingly. Had some dings when it got delivered but the guy helped us out.
I would recommend this to a friend Rated 5 out of 5 stars
Fridge Touch-Screen does not disappoint!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fridge Touch-Screen options do not disappoint! Love the app options and even the share screen options. If I added anything to the fridge it would be a meat drawer.
I would recommend this to a friend- Pros mentioned:Storage space
Rated 5 out of 5 stars
Samsung Refrigerator
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome/ only con I would say is the refrigerator speaker could be better quality. But overall very satisfy with this item, it has plenty of space,
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 5 out of 5 stars
Samsung Fridge
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This fridge is great, exactly what I need and so much more. We are very happy with our purchase.
I would recommend this to a friend Rated 5 out of 5 stars
Lots of space
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This fridge is surprisingly large. There shelves are a lot deeper than they look allowing for a large pizza box to fit.
I would recommend this to a friend- Cons mentioned:Ice maker
Rated 1 out of 5 stars
Terrible Experience
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this refrigerator on June 3rd 2023 and by 8/15/2024 the refrigerator stopped making ice and continued to say the freezer and refrigerator temperature is reading unusually high, all of my food spoiled and had to throw it away, i researched trouble shooting videos and found one that showed me how to force thaw it through the engineer mode, that seemed to work and the refrigerator was back to normal that is until January of 2025 where it stopped cooling completely had to get a technician to come over and diagnose it, he came to the conclusion it had a faulty control board, ordered me a new one and installed it, that fixed the problem until 6/5/2025 where once again it stopped making ice and stopped cooling!!! I have the warranty from thw repairs done the last time and once again the technician determine the comtrol board went bad on it. This has been by far the worse refrigerator i have evwr owned no more samsung producta for me.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand how you feel about your fridge, which keeps failing on you, Prime. We would like to have a direct conversation with you to hear about your overall impressions of this experience, review your options, and address any other concerns you may have.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with the reference number, 1149908133, to help our team locate your information when you message us.
Have a great day.
-John
- Cons mentioned:Ice maker
Rated 3 out of 5 stars
Ice maker
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The ice makers seems to struggle with making enough ice. Didn’t want to have to buy a separate kitchen appliance to make ice but I’m going to have to.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand how you feel about this experience. Let's elevate the ice maker's ability to produce ice, BrandonC.
To help boost the ice maker's efficiency, kindly browse this guide and perform its troubleshooting steps. There are hyperlinks included; kindly visit them.
Ice maker is making some ice, but not enough:
https://www.samsung.com/us/support/troubleshoot/TSG10002387/#ice-maker-is-making-some-ice-but-not-enough
Should you need further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1148931446, to help our team pull up your information.
Have a great day!
^Chrystel
Rated 5 out of 5 stars
my review
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.nice and easy to use. very durable and good technology. my kids love it.
I would recommend this to a friend- Cons mentioned:Ice maker
Rated 2 out of 5 stars
Don't do it. Run away
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst Ice maker I have every owned. Don't do it. All it does is plug up. Freezes and won't let the cubes out. Builds up and you have to remove the bin to free it up. Then when you do that, it's ice all over the floor. On cubes it grinds up the ice as well. Worse piece of sh#$ ice maker that I have ever owned. Hey im 71 and have owned many fridges and ice makers. This one sukks a big one. Don't do it. I've actuall gotten to the point of getting a seperate ice maker. Never, ever again. Fridge doesn't have moveable shelves. 64oz bottles won't fit on a shelf. I ended up buying plastic bins for the freezer to hold things. If I could I would trash it. Don't do it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .RobertP, we understand the importance of a reliable fridge. Let's get the help you need.
We recommend checking this link below to help you diagnose why your ice maker freezes. Please click on the embedded word.
Samsung ice maker is not working
https://www.samsung.com/us/support/troubleshoot/TSG10002387/#ice-bucket-is-stuck-or-has-a-block-of-ice
Here is a link for tips and tricks on maximizing your fridge space. Please click on the embedded word.
Tips for an organized Samsung refrigerator
https://www.samsung.com/us/support/answer/ANS00084845/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147929758) to help our team pull up your information.
Have a great day.
^Camille


























