Customer Ratings & Reviews
- Model:
- RS27T5561SR
- SKU:
- 6397590
Rating by feature
- Storage Capacity
Rating 4.7 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Design
Rating 4.7 out of 5 stars
Customers are saying
Customers often highlight the refrigerator's overall performance, ample storage space, and handy smart features. The screen quality and design are also well-received, along with its perfect size and connectivity. However, some customers have reported issues with the ice maker, dispenser light, and temperature control.
This summary was generated by AI based on customer reviews.
Washer/dryer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent service and best quality electronic washer/dryer
I would recommend this to a friendTruly a Best Buy
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Product! All the functionality we need and it has the advantage of letting our grandchildren paint us pictures.
I would recommend this to a friend- Cons mentioned:Ice maker
Don't buy this
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This refrigerator is TERRIBLE!! I have had several issues with it! First it was the ice maker after only having it a couple of months and then last week (15 months after it getting delivered) the mother board went out, I have lost all my food and the authorized Samsung repair shop is making me wait 7 days before coming to repair it....Thanksgiving is in two days and I DON'T have a refridgerator, UNACCEPTABLE!!!!!!
No, I would not recommend this to a friend no title
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Im hoppy with my porches Best Buy is place to buy I recommend
I would recommend this to a friendMy refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excelent refrigerador is the very versatile for all family.
I would recommend this to a friendGood quality.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good Quality. This refrigerator will make your life easier.
I would recommend this to a friend- Cons mentioned:Ice maker
Samsung refrigerator
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Water dispenser leaks little bit and touchscreen has some bugs and issues, But good overall!
No, I would not recommend this to a friendBrand response from Samsung
Posted .We want to ensure that you enjoy using your refrigerator, Mahi. We're here to help improve your overall experience with the water dispenser and the screen of your Samsung appliance.
I have provided the links below for troubleshooting steps to help fix and prevent the water leaks from your Samsung refrigerator.
https://www.samsung.com/us/support/troubleshooting/TSG01001852/
https://www.youtube.com/watch?v=uU6XADBosVo
You may also check the resources below to troubleshoot your refrigerator's panel or touch screen.
https://www.samsung.com/us/support/troubleshooting/TSG01202605/
https://www.youtube.com/watch?v=zpze25WkX4M
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145142695) to help our team pull up your information when you message us.
Thank you!
-Angelica
Mz b
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the fridge I listen to music daily and get recipes
I would recommend this to a friendOver hiped, bad menus, frustrating
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Navigating is horrible (swipe up to get to the tools screen but you can swipe 20 or 30 times before the screen comes up). There is a setting to make the display go to sleep but samsung broke the function in a 2019 update and it still doesn't work. Constantly logs you out of the samsung connected environment so you have to log back in, then wait before you can use things like the food list.... And even things that might be useful like the recipes based on something in your frig only lets you select a single item so you have to look through a dozen recipes to find one that doesn't require a trip to the store. Wish I had bought a dumb frig.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
We aim to improve your experience with your fridge. Let's go ahead and help you.
Please refer to the resources below to maximize your Family Hub refrigerator's view inside and meal planner features. Click the link to click the food management tab at the top, and select View Inside and Meal Planner:
https://downloadcenter.samsung.com/content/UC/202210/20221013163436614/EN/English/RS5300_US_EN-US_c2_s6.html
To get assistance with your Hub's screen and the constant logging out of your device, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1147162193, to help our team pull up your information when you message us.
Have a great day.
-John
Nice
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far- i am loving it. Add beauty to my kitchen No noise
I would recommend this to a friendLove it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this fridge. The screen accually keeps my 3 year old busy when i am trying to cook.
I would recommend this to a friendGreat
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice fridge, with a beautiful display. Definitely a conversation starter
I would recommend this to a friendNice refrigerator- camera Meh…
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like it but the camera inside is a bit useless. You can only see one shelf and the view is not that good.
I would recommend this to a friendI loved it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product is great and installation service was amazing.
I would recommend this to a friendExcellent
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent quality very good storage capacity I like it
I would recommend this to a friendsamsung fridge
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.super nica but it did not come in it's original package
I would recommend this to a friendBrand response from Samsung
Posted .Kelly, I am glad you like your fridge. Should you need support in the future, please don't hesitate to contact us at www.Samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
We also recommend that you contact the retailer to help you provide feedback regarding why the fridge did not come in its original package. Please get in touch with the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
Fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it so much. My kids love the fact that they can see the inside without opening the fridge.
I would recommend this to a friendIt is good
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is ok just door sometimes make noise every other thing is good
I would recommend this to a friendAmazing!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The quality is awesome, far less fingerprints so the doors. Dope.
I would recommend this to a friendTechnology blast
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the great options of new technology to enhance the kitchen experience.
I would recommend this to a friend