Customer Ratings & Reviews
- Model:
- RS27T5561SR
- SKU:
- 6397590
Rating by feature
- Storage Capacity
Rating 4.7 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Design
Rating 4.7 out of 5 stars
Customers are saying
Customers often highlight the refrigerator's overall performance, ample storage space, and handy smart features. The screen quality and design are also well-received, along with its perfect size and connectivity. However, some customers have reported issues with the ice maker, dispenser light, and temperature control.
This summary was generated by AI based on customer reviews.
Best purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Soo many compliments from friends! The display is very clear and the sound is great
I would recommend this to a friendBrand response from Samsung
Posted .We are so glad that you and your friends are loving your new refrigerator, Sjones! We are thrilled that you choose Samsung to be a part of your home! ^Shay
New Old Purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Setting up the HUB was a pain in the neck. It took way too long; the unit should have come with better setup instructions. Overall it is OK, nothing earth-shattering.
No, I would not recommend this to a friendBrand response from Samsung
Posted .RussellL, share your experience on setting up the hub matters. We are here to help.
Here is a link for simple steps to set up your family hub. Please click on every option available.
How to set up the Samsung Family Hub refrigerator
https://www.samsung.com/us/support/answer/ANS10001623/
Please see page 42 under the "Samsung Family Hub" section of the manual for more details.
Manual
https://downloadcenter.samsung.com/content/UM/202003/20200304095204037/SBS_RS5300T_DA68-03958D-00_EN_MES_CFR_RS22T5561_AA.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147264802) to help our team pull up your information.
Have a great day.
^Camille
- Cons mentioned:Ice maker
Ice maker
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sometimes the ice don’t come out. Ice dispenser need to work better.
I would recommend this to a friendBrand response from Samsung
Posted .Hi Icemaker,
Thank you for sharing your feedback. Your satisfaction is our topmost priority and we are glad that you are using a Samsung product. We apologize for the inconvenience of your refrigerator's ice maker does not dispense ice. We will surely notate this feedback for better products and options in the future.
For future reference, I highly recommend visiting these links for basic troubleshooting steps:
https://www.samsung.com/us/support/search/?query=Ice+maker&referrerPageUrl=https://www.samsung.com/us/support/
Ice dispenser issues: Ice does not dispense.
https://www.samsung.com/us/support/troubleshooting/TSG01209062/
The ice maker is not making any ice:
https://www.samsung.com/us/support/troubleshooting/TSG01001014/
You may check this link for future reference to reduce unnecessary repairs over the refrigerator's lifetime.
https://www.samsung.com/us/support/answer/ANS00079481/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RS27T5561SR/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144427726
Thank you for choosing Samsung. Have a great day.
-Trisha-
Great buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it! Been wanting this refrigerator for some time now. Got it for a great deal.
I would recommend this to a friend- Cons mentioned:Ice maker
Ice dispenser and has no light at water/ice
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wow the only thing wrong with this refrigerator is the ice and water sucks. No light there ice makes a mess when trying to fill a glass
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi There,
We appreciate your observation about the refrigerator's lighting feature. Should you need support in the future, please don't hesitate to reach out to us at www.samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
Have a great day!
^Chrystel
Great product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely love it and would buy Again. Be careful of your door sizes to get it in house.
I would recommend this to a friendSamsung Smart Hub
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this product and the installers were very professional and treated my home with care.
I would recommend this to a friend- Pros mentioned:Overall performance
Nice refrigerator, but buy it somewhere else
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The refrigerator (which we eventually bought elsewhere) is fine; looks nice, keeps things cold, etc. but the delivery/customer service from Best Buy has been awful. They refused to install the refrigerator because our waterline was made of copper; in fact they would not even bring the unit into our kitchen! A month later, we're **still** fighting with Best Buy to get a full refund.
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
- Cons mentioned:Ice maker
Buyer Beware of product and Geek Squad Service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Where do I start. Water dispenser constantly drips, family hub center started malfunctioning immediately after set-up. Was told geek squad would come out to fix right away, 6 days later they came out and couldn’t fix saying they had to order computer part. Made appointment for 1 week later only to call me 1hr before arrival time to say piece is on back order and won’t be in for over a month.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there, RussellB.
We understand the frustration if the needed parts are not available to provide an update on the needed part, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day.
Have a great day.
^Camille
New fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had a samsung fridge French door replaced with new side by side
I would recommend this to a friendExactly What We Expected
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My husband bought it on Mother’s Day and said it was my gift, but it was actually his gift. We love it!!!
I would recommend this to a friendGreat technological Frig
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the added functionality of the tablet and speaker in this. Wish it had adjusting shelves though.
I would recommend this to a friendMy New Hub
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased the item I'm waiting on delivery can't wait to enjoy my new purchase
I would recommend this to a friendOutstanding
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome fridge! Very convenient when having to do groceries.
I would recommend this to a friendAwesome fridge!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Installation was quick. They were courteous and worked around my schedule making it very convienent.
I would recommend this to a friendNoise and heavy doors
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The doors make an annoying noise when closing, I think it is because they are a bit heavy due to the screen they have.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We know that some operational noises can be worrisome, VeronicaJ. Let's get the information you need to ensure your peace of mind.
The link below will help you understand the noise from the refrigerator. Learn more by checking the hyperlinks and watching the embedded video.
Understand the noises coming from your Samsung refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
Should you need more assistance with the refrigerator, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147516321) to help our team pull up your information when you message us.
Have a great day.
-Ernest-
Refrigerator
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This product was a great buy. The price was reasonable too.
I would recommend this to a friendI love it!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love my new fridge it’s complete with everything o need to give me the service I deserve.
I would recommend this to a friendMakes the job
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent fridge, it's only the small ice container, but it makes ice quickly.
I would recommend this to a friendMiss
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We love it since we seen it display at the store. Thanks.
I would recommend this to a friend