Customer Ratings & Reviews
- Model:
- RS27T5561SR
- SKU:
- 6397590
Rating by feature
- Storage Capacity
Rating 4.7 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Design
Rating 4.7 out of 5 stars
Customers are saying
Customers often highlight the refrigerator's overall performance, ample storage space, and handy smart features. The screen quality and design are also well-received, along with its perfect size and connectivity. However, some customers have reported issues with the ice maker, dispenser light, and temperature control.
This summary was generated by AI based on customer reviews.
My Review
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Price,works with Ring door bell,no handle.built quality
I would recommend this to a friendGreat refrigerator
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome refrigerator and great technology for the price.
I would recommend this to a friendIt's excellent
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am very happy with everything and is easy to set up.
I would recommend this to a friendIn one week my touchscreen stop working
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.In one week, my touchscreen stopped working other than that its a pretty spacious refrigerator
No, I would not recommend this to a friendBrand response from Samsung
Posted .TimH, we understand how it feels if the touchscreen stops working. Allow us to help.
Below is a link to help you diagnose if the touch screen stops working. Please click on the embedded word and watch the video included.
Refrigerator panel or touch screen is not working
https://www.samsung.com/us/support/troubleshooting/TSG01202605/#refrigerator-panel-will-not-respond
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146743547) to help our team pull up your information.
Have a great day.
^Camille
- Cons mentioned:Ice maker
Customer care are the worst.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ice Make its deficient, i never saw a fridge with ice make that dont make enough ice, overall its just ok for the price, I bought the Refri couple months ago and now its 180$ cheeper what a robbery.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Gabe,
Thank you for reaching out. I understand you're having an issue with the ice maker in your Samsung refrigerator not making enough ice. We do apologize for the inconvenience this has caused you. Please know that this is not the experience we want you to have. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01001012/ and please click on "Ice maker is making some ice, but not enough" to guide you on the issue.
I also recommend watching the video on this link https://www.youtube.com/watch?v=EsbHtpc1ak4 for some tips on how to maintain the ice maker in your Samsung refrigerator.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=refrigerator&referrerPageUrl=https://www.samsung.com/us/support/ as this has all the troubleshooting guides, links, videos, and other resources that you might need for your Samsung refrigerator.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144241470.
-Noraina
- Pros mentioned:Storage space
Very efficient
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This fridge makes ice really fast and its very spacious/roomy holds a lot of stuff the freezer part is cool you can actually see everything thats in the fridge
I would recommend this to a friend Not as happy as I thought I would be
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Should be easier to use- took a long time to figure everything out
No, I would not recommend this to a friendVery nice
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the look of the refrigerator. It is sleek and the in door apps are fun to use. However, it has very little memory. After loading about 12 pictures, it was tapped out. Also, there are no drawers for storage of things like lunch meat, small items, etc. I had to buy containers to insert for those things. And changing the water filter is no fun...very odd location at the bottom behind the crisper drawer. I recommend that you use the special surge protector for appliances you can get on Amazon, etc. This thing tripped our breaker a couple of times before we got that.
I would recommend this to a friendWouldnt have been my first choice
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My boyfriend really wanted this fridge because of the screen in the door which is why we got it. If i had the chance to get a different one i would. The fridge side lacks drawers for cold cuts and such and the shevles arent adjustable, so to make it functional for our daily life i had to buy containers. Dont let the technology cloud your judgement.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We want you to have an effortless experience with your refrigerator, MDLon. Allow us to help you with.
Please refer to the resources below on how to arrange your fridge. Click the link and hyperlink for tips.
Tips for an organized Samsung refrigerator:
https://www.samsung.com/us/support/answer/ANS00084845/
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1147120494, to help our team pull up your information when you message us.
Have a great day.
-John
Camera
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The camera is low quality, and it’s only for the fridge not the freezer.
I would recommend this to a frienddisappointed
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you need the item urgently think carefully to purchase at bestbuy. I get really disappointed with Bestbuy, my home delivery for my fridge suppose to be on sunday and it got auto reschedule to another day without notifying me. And one day before the 2nd schedule delivery date, it got auto canceled. I feel speechless about this experience. I think I am done with bestbuy for now, there are really plenty of better options out there to purchase the same kind of product. I just not able to trust bestbuy will ever keep with their promise. I am a busy adult and I actually need to take off for the delivery I really dont have much time to waste and get frustrated.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
We understand what you went through with your fridge's delivery experience. Don't hesitate to contact our BestBuy Customer Service department at (888) 237-8289 to help you better. They are available 24 hours a day. They can answer your question or transfer you to your local store to give feedback about your overall experience with this purchase.
Have a great day.
-John
- Cons mentioned:Ice maker
Something isn’t right
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not easy to set up, the ice maker didn’t work and hard to trouble shoot. The first fridge the water in the reservoir didn’t cool enough.
No, I would not recommend this to a friendBrand response from Samsung
Posted .I'd like to help with this, Randy! I have this link (https://bit.ly/2GyEqC6) to some steps you can take if the ice maker is not working properly. ^Jecca
Awesome
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far loving it I’ve had for about 1 month now...
I would recommend this to a friend- Cons mentioned:Ice maker
Ice maker
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The ice maker sucks not making enough icebbbbbbbbbbbbbbnnnnnnnnnnnj
No, I would not recommend this to a friendBrand response from Samsung
Posted .I understand your frustration with the ice maker's efficiency. Let's boost its ice production, RamiB.
To ensure optimal performance, we strongly advise setting the temperature to 0 °F (-18 °C) for the freezer and 37 °F (3 °C) for the fridge.
Please click the link below for thorough instructions on enhancing the ice maker's functionality. We also suggest entirely watching the instructional video and clicking the "Leveling of the fridge" hyperlink included.
Ice maker is making some ice, but not enough:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/#ice-maker-is-making-some-ice-but-not-enough
Should you require further assistance, please feel free to get back to us as soonest via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146584662, to help our team pull up your information.
Have a great day!
^Chrystel
- Cons mentioned:Ice maker
Think before you buy it.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The ice maker is worst, the software for the tablet attached doesn’t play many if the videos, is just fancy I regretted buying it, Best Buy customer support can’t even help me,
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are experiencing issues with your Samsung Refrigerator. I would love the opportunity to chat and see how we can help. Please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1142999671. We thank you for being a part of the Samsung family. ^Brad
Samsung Family Hub
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This ref is cool but the family hub will not connect to the wifi. I have to call the Geek Squad for technical support.
I would recommend this to a friendBrand response from Samsung
Posted .Hi Arlene,
Let us help you ensure the family hub connects to wifi.
Here are steps to help you connect the family hub to wifi. Also, please click on the hyperlinks for further help.
Refrigerator won't connect to the internet.
https://www.samsung.com/us/support/troubleshooting/TSG01001816/#refrigerator-won-t-connect-to-wi-fi
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145970594 to help our team pull up your information.
Have a great day.
^Aloe
WILL NEVER BUY FROM BEST BUY AGAIN!!! RUN RUN!!!
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy from Best BUY! RUN! They do not honor warranties! Service is horrible! One glitch and they cancel your protection plan. RUN! Going to file suit! HOOOOOOORIBLE COMPANY! THEY NEED TO GO UNDER! DO NOT EVERY BUY FROM THEM!! YOUR WASTING YOUR TIME!!! THEY DAMAGE PRODUCTS ON Delivery. They do not work hardly anytime. THEY DO NOT BACK PRODUCTS!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
We understand your dismay about your overall purchasing and delivery experience.
Please don't hesitate to contact our Best Buy customer service department at (888) 237-8289 for further assistance. They can answer your question or transfer you to your local store.
Thank you.
-Angelica
Samsung Fridge
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its ok im not impressed my wife wanted it. I am good with a regular refrigerator.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
Thank you very much for your review on one of our products. Should you need support in the future, please don't hesitate to reach out to us at www.samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
Have a great day!
^Chrystel
Energy efficiency
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Uses more energy than expected. Had to replace my circuit breaker.
I would recommend this to a friendSamsung - 26.7 Cu. Ft. Side-by-Side Refrigerator w
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.1st it was the idea of having technology in my kitchen. I tried to program it. Had absolutely no luck in doing so. Once I gave up the crazy thing kept saying stuff, not really understandable off and on. Tried resetting it numerous times to no avail. AND I realized I just did not like the lack of space so traded it back in for a 3 door. general type fridge. Besides this one had a dent on bottom of right door when delivered. That could have been part of the problem i don't know really
No, I would not recommend this to a friend